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    Communication Process Model Chanoa Maestas XBCOM/275 June 19, 2013 Nye Clinton Who was the sender? Scott (Manager) Who was the receiver? Myself What was the message? Scott stated to me that I needed to do more work in the office What channel was used to send the message? Face to face What was the misunderstanding that occurred? I was upset because I felt that Scott was harder on me then the other employees in the office and I was not at all sure on how I could do more in the office then I already was. I was the receptionist and I did pay roll, employee files, phones, and worked on the computers for everyone. But Scott did not feel I did enough because I would not pull lists for the other department to call off of. I had explained to him that if he would stop pulling lists then I would do them, but if he keeps pulling the lists then we would be over lapping the calls and the contractors would get upset for all the calls that they keep getting. Scott would not stop printing the lists so I would not do them. How could the misunderstanding have been avoided? I could have just pulled the lists for him. What did you learn about the communication process from this activity? People need to make it clear on what they are saying. What seemed to be the main causes of the misunderstandings? I think the cause of most misunderstandings would be the way someone talks to the other person or the tone they use. References Moore, B. N., & Parker, R. (2012). Critical thinking (10th ed.). New York, NY: McGraw-Hill. Quintanilla, K., & Wahl, S. (2014). Business and professional communication: Keys for workplace excellence. (2nd ed.) Los Angeles, CA: Sage

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    Communication Process Model Chanoa Maestas XBCOM/275 June 19, 2013 Nye Clinton Who was the sender? Scott (Manager) Who was the receiver? Myself What was the message? Scott stated to me that I needed to do more work in the office What channel was used to send the message? Face to face What was the misunderstanding that occurred? I was upset because I felt that Scott was harder on me then the other employees in the office and I was not at all sure on how I could do more in the office then I already was. I was the receptionist and I did pay roll, employee files, phones, and worked on the computers for everyone. But Scott did not feel I did enough because I would not pull lists for the other department to call off of. I had explained to him that if he would stop pulling lists then I would do them, but if he keeps pulling the lists then we would be over lapping the calls and the contractors would get upset for all the calls that they keep getting. Scott would not stop printing the lists so I would not do them. How could the misunderstanding have been avoided? I could have just pulled the lists for him. What did you learn about the communication process from this activity? People need to make it clear on what they are saying. What seemed to be the main causes of the misunderstandings? I think the cause of most misunderstandings would be the way someone talks to the other person or the tone they use. References Moore, B. N., & Parker, R. (2012). Critical thinking (10th ed.). New York, NY: McGraw-Hill. Quintanilla, K., & Wahl, S. (2014). Business and professional communication: Keys for workplace excellence. (2nd ed.) Los Angeles, CA: Sage

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    157 views3 pages

    Communication Process Model

    Uploaded by

    Chanoa Maestas
    Communication Process Model Chanoa Maestas XBCOM/275 June 19, 2013 Nye Clinton Who was the sender? Scott (Manager) Who was the receiver? Myself What was the message? Scott stated to me that I needed to do more work in the office What channel was used to send the message? Face to face What was the misunderstanding that occurred? I was upset because I felt that Scott was harder on me then the other employees in the office and I was not at all sure on how I could do more in the office then I already was. I was the receptionist and I did pay roll, employee files, phones, and worked on the computers for everyone. But Scott did not feel I did enough because I would not pull lists for the other department to call off of. I had explained to him that if he would stop pulling lists then I would do them, but if he keeps pulling the lists then we would be over lapping the calls and the contractors would get upset for all the calls that they keep getting. Scott would not stop printing the lists so I would not do them. How could the misunderstanding have been avoided? I could have just pulled the lists for him. What did you learn about the communication process from this activity? People need to make it clear on what they are saying. What seemed to be the main causes of the misunderstandings? I think the cause of most misunderstandings would be the way someone talks to the other person or the tone they use. References Moore, B. N., & Parker, R. (2012). Critical thinking (10th ed.). New York, NY: McGraw-Hill. Quintanilla, K., & Wahl, S. (2014). Business and professional communication: Keys for workplace excellence. (2nd ed.) Los Angeles, CA: Sage

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    Communication Process Model

    Communication Process Model Chanoa Maestas XBCOM/275 June 19, 2013 Nye Clinton

    Communication Process Model Who was the sender? Scott (Manager) Who was the receiver? Myself

    What was the message? Scott stated to me that I needed to do more work in the office What channel was used to send the message? Face to face What was the misunderstanding that occurred? I was upset because I felt that Scott was harder on me then the other employees in the office and I was not at all sure on how I could do more in the office then I already was. I was the receptionist and I did pay roll, employee files, phones, and worked on the computers for everyone. But Scott did not feel I did enough because I would not pull lists for the other department to call off of. I had explained to him that if he would stop pulling lists then I would do them, but if he keeps pulling the lists then we would be over lapping the calls and the contractors would get upset for all the calls that they keep getting. Scott would not stop printing the lists so I would not do them. How could the misunderstanding have been avoided? I could have just pulled the lists for him. What did you learn about the communication process from this activity? People need to make it clear on what they are saying. What seemed to be the main causes of the misunderstandings? I think the cause of most misunderstandings would be the way someone talks to the other person or the tone they use.

    Communication Process Model References

    Moore, B. N., & Parker, R. (2012). Critical thinking (10th ed.). New York, NY: McGrawHill. Quintanilla, K., & Wahl, S. (2014). Business and professional communication: Keys for workplace excellence. (2nd ed.) Los Angeles, CA: Sage

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