11-2 and 12-3 Executive

Agenda

 1. oral introduction
 Classroom´s rules
 Game Phrase Making
 Diagnostic test
test

 What is a costumer?
 What is a service representative?
 Write the steps to answer a phone call?
 What is empathy?
 Is there a Good costumer service in CR?
 What is the meaning of recap?
Telephone Phrases Match the following to make telephone expressions.
 

  
  
 put a message?
 repeat that?
 Could you… read that back to me?
 give me through to …
 take me your name?
 leave to Mr Wilson?
 speak over that again?
 Could I… have extension 103 please?
 check that?
 go a message?
  
 to your advertisement.
 about an appointment.
 I’m phoning… to some information.
 for confirm our meeting.
 about see if you could attend a meeting
 on the 20th.
 Telephone Conversation
A. Read the following telephone conversation with your partner.
What do you think about it?

 A: Snead industries. 
 B: Michael Brown. 
 A: Wait. 
 B: Alright. 
 A: He’s not here. 
 B: Tell him I can’t meet him on Tuesday. 
 A: You can’t meet him for two days? 
 B: No! I said I can’t meet him on Tuesday.
 A: Okay. I’ll tell him. 
 B: (click) 
 A: (click)
 Second week

 Vocabulary

 https://www.espressoenglish.net/lesson-1-essential-job-vocabulary/

 Quiz 1
 Quiz 2
What do you do?

 Guess the Jobs

 Ask questions to your classmates to guess what is the job they are in charge

 https://www.learnenglish.de/vocabulary/jobs.html
Hang man

 https://www.learnenglish.de/games/hangman/hangmangamejobs.html
Role play 2
https://www.marieclaire.com/career-advice/a13726751/weird-jo
bs-around-the-world/

https://www.youtube.com/watch?v=2NvHwUURSE8
2nd part 030320

Describe the profession

What are his or her skill
What are the schedules
What are the risks on this job
P I. Jobs and Routines

 What is your daily routine?

 Have you ever had a job?
 How was the experience?
 What is the perfect job for you?
 1. What job is better suitable for you? Why? Explain the benefits and the working
conditions.
 2. Do you have the required skills for that job? Explain
 3. Which job you don´t not like? Why?
 4. Which Job would never apply for? Why?
Now Discuss these questions in groups


 1. How do you travel to work and/or school?

 2. How long does it take you to get there?

 3. Are the trains and buses packed during certain times of day?
  
 3rd week
 https://study.com/academy/lesson/jobs-occupations-vocabulary-for-esl-list-exercises.html

 What is job performance?

 What is job performance and why is it important?
 What affects job performance?
 How do you motivate your employees?
https://courses.lumenlearning.com/wm-principl
esofmanagement/chapter/attitudes-that-affect-j
ob-performance/
 1. Job performance assesses whether a person performs a job well.
 2 .One of the most important factors in employee performance is to achieve goals.
Successful employees meet deadlines, make sales and build the brand via positive
customer interactions
 3. what impact job performance: knowledge, experience, skills, abilities, awareness,
values, motives and needs
 4. Create a friendly work environment. ...
 Acknowledge employees' achievement. ...
 Rewarding employees. ...
 Positive communication is the key. ...
 Encourage friendly competition. ...
 Have a meaningful and worthwhile goal. ...
 Create a career path. ...
 Be a leader worth following.
Manufacturing

 what are Manufacturing jobs?

 What is job production
 Manufacturing
Manufacturing

 1, create new products directly from either raw materials or components. These jobs are
found in a factory, plant, or mill. They can also exist in a home, as long as products, not
services, are created.
 2, Job production, sometimes called jobbing or one-off production,
involves producing custom work, such as a one-off product for a specific customer or a
small batch of work in quantities usually less than those of mass-market products
 Manufacturing is the making of goods by hand or by machine that upon completion the
business sells to a customer.
Types of Manufacturing Jobs

 Food, Beverage, and Tobacco

 Textiles, Leather, and Apparel
 Wood, Paper, and Printing
 Petroleum, Coal, Chemicals, Plastics​, and Rubber
 Nonmetallic Mineral
 Primary Metal, Fabricated Metal, and Machinery
 Computer and Electronics
 Electrical Equipment, Appliances, and Components
 Transportation
 Furniture
 Miscellaneous Manufacturing
 .

 American manufacturing workers earn nearly 30% more (including pay and benefits),

than workers in other industries. The manufacturing industry provides stable and
secure careers.

 Three common types of manufacturing production processes are make to stock (MTS),

make to order (MTO) and make to assemble (MTA)
Creta your HR department

 Hire 2 employees
 Laid off 3 employees
 Fire 2 employess
 Get the retirement letter to a coworker
 your company is bankruptcy, you must fired all your employees
 decribe the
Jobs available (positions) and hire the besy candidate
 Boss that motiavates employees
 Boss that discourage employees
Cx service
WHAT IS IT?

 https://www.youtube.com/watch?v=nxtaMdu55Ug
 STEPS

 A: HELLO  Steps
 B: MAY I SPEAK WITH MR
Johnson?
 A: he is not here.
 B; when is he comming?
 A: i dont know
 B: Can you take a message?
 A: what is it?
 B; please call me back ASAP
 A: ok, hung up
Handle the call role play

 Scenarios
 Deposit 3575 dolars (angry cx)
 I paid 157 dolars for a lamp, It does not work
 I have a charge of 425 dolars on my acct?(angry)
 I dont like your internet service
 Change 5725 dolars into colones
 I want a bundle with internet and tv cable, what are the requirements?
 I did not pay my loan for 6 months, I am gonna lose my house (cx crying)
 I want a 2 tickets to see a movie.
 I want to pay my Bill
 I want to cancel my account
Extra

 https://www.youtube.com/watch?v=m5kR7TPAkSw
Interview´s questions
https://www.youtube.com/watch?v=m5kR7TPAkSw

 Tell me about yourself.

 2. Why should we hire you?
 3. What is your greatest strength?
 . What is your greatest weakness?
 5. Why do you want to leave (or have left) your current job?
 6. What are your salary expectations?
 7. Why do you want this job?
 8. How do you handle stress and pressure?
 9. Describe a difficult work situation or project and how you overcame it.
 10. What are your goals for the future?
 How do you handle success?
 How do you handle failure?
 Do you work well with other people?
 What can you do better for us than the other applicants?
 Why are you the best person for the job?