21

2009 XI
XVII

1 3
5
12
14
16
2 19
1 20
2 21
3 22
4 23
5 24
6 26
7 27
28
3 30
31
35
40
47
52
56

4 63
1 63
2 64
3 66
4 67
5 67
6 68
7 69
8
70
9 72

 10 73
11 74
5 75
75
81
87
88
91
96
6 100
1 102
2 111
7 121
121
130

8 137
137
139
141
143
144
166
168
171
9 173
173
177
181
185
186
187
198
199
10 202
202
204
208
213
222
11 228
228
233

254
262

267
12 269
269
273
278
13 284
284
287
292
14 295
295
1 299
2 305
3 309
4 312
5 315
6 319
7 322
8 325
328
15 330
334
343
347
16 356
358
363
21 376
17 378
379
382

18 393
1 397
2 402
3
U 416
420
1990 443
2006 447

451

2009 1
20 90

150

bookbao.com txt
2009 2

capacity

Yasuhiko Kimura

20 SoL
1990
1994

2000

Schools That Learn

2004
Presence

30
30

2009 7 20
bookbao.com txt
1

1990

Doubleday

W. Edwards Deming

400
90

Total Quality Management
TQMTQ

profound knowledge
TQM

theory of variation

theory of knowledge

intrinsic motivation

aspiration*reflective
conversation complexity

core learning capabilities

10

1993
1
Management by measurement

3%W. E.
Compliance-based cultures

Managing outcomes

Right answersvs.wrong answers

Uniformity

Predictability and controllability

Excessive competitiveness and distrust

W. E.
Loss of the whole
Fragmentation

20 90

15

[Brian Swimme
]15

20 90 Vacl* H*el

10

15

Arie de Geus
Bill OBrien
SoL
Society for Organizational Learning

15

15

20

NGO

 1 1

D*id Bohm

SloanWatson

IBM

Daniel Yankelovich
1

Hanover
Insurance

txt
1 2

Herman MillerEdward Simon

Global Compact

1903 12

30

2
1935 DC-3
DC-3
30

DC-3

DC-3
1934 247

1 3

systems thinking

50

personal mastery

mastery

30

1 4

mental models

20 70

70 80 [
Exxon]
[OPEC
]
80

inquiryadvocacy

shared vision

IBM Polaroid

bookbao.com
1 5

team learning
120
63

dialogue
dia-logos

discussion
percussion
concussion

disciplines

disciplina

www.bookbao.com
1 6

DC-3
DC-3

five disciplines

fifth discipline

bookbao.com
1 7

10
metanoia

transcendence
metametaphysics

noia
nous

[Gnostic]

repent

Edward Hall
* *

learning organization

survival
learning

adaptive learning

generative learning

1 8

Jay Forrester

20 70

1980 CEO
CEO
Analog Devices Inc.ADIRay Stata

TCC Trammell Crow

25 leadership
workshops

Innovation Associates

4 000

1994

collective learning

2 1
1983
1970 500 1
40
EDS Jim Collins2001

Good to Great 50%

7
1

20 80

2 2

2
Little League

People Express Airlines

Frontier Airlines

proactive

txt
2 3

16

21~27

2 4
20 60
1962
4%
1967 10%1974
15% 80
1990
25% 2005 40%2

78
331/3

learning horizon

trial and error learning

Draper Kauffman, Jr.

3
2 5

Chris Argyris

skilled incompetence

Barbara Tuchman

The March of Folly

5

14

18 10

6 1776
15
~16

Jared Diamond

3 1

20 60

 24

12

Lovers Beer
300

3 2
12
4 4

2
2 10 2
4 8 8

8
3 8

4
4
4
8
12
4
4
MV

Iconoclasts

5
MV
16

5 7

16

6
4

3 3
16

7 5

5 16

16
5
5

24

Coors
Rolling Rock

gross 12 144
4 4
12
8
4
8

6
MV
20
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3 4
6

8
30

9 20
29

20
9
6

10 20
8

26

40
11
12
100 77 28

12


60
4
13
14
14 15

16 55

3 5

00004

24 0

17 60 0

0
109

17
MV

00
60 60

6
4
40 30

7
9 24 21

MV 3
MV 6 MV

14 70


1%

16
19 18

19 100
0

discontinuity

3 6
21
4 20 21 22 23

MV

24
24

220

93 6

6
6
220

MV
4 2 8

3 4 5 8

93

3 7

1.

2.

operating policies

3.

20

8
10 12 3

1985 18%

 25%~60%4 1986
5 1973~1975

SigneticsNorthern Telecom Honeywell

Schlumberger6
3 8
1989 5 30

1989 Paul Quinn

5 000

150

Donella Meadows

Limits to Growth]

9
100

19 15

txt

 3 9

10

11

1973 Philip Zimbardo

12
3 10

20 70

20 70

12

40 80

40 60 100
13
5
12 15
7 15 18 9
18 20 30
40 80 120 60 80

2 4
8 8

www.bookbao.com
3 11

14

4
4 8 8
4 4

8 8 8

11

15
3 12

16

10%

0000

20~50

bookbao.com

3 13

17
2~3
18

11 40
36

txt
3 14

reactive management

generative

responsive

reactive

19

1933 3 12

20

21

Walt KellyPogo

txt
4 1
1
2

20%

30
40

 2
George OrwellAnimal Farm

3
compensating feedback

20 60
70

4 2

4 3
4
Sufi

Shifting the burden

Donella Meadows

txt
4 4
Lewis Thomas

leverage

high leverage

Buckminster Fuller

txt
4 5

15


6txt
4 6
10

principle of the system

boundary

11

txt
5 1

whole

health[ hal
hale and hearty

20

19
Serro-mechani*
30
1 sensibility

systemic breakdowns

txt
5 2

detail complexity

dynamic complexity

txt

5 3

*ailability

bookbao.com
5 4
5

txt
5 5

anthropocentri*

Bhag*ad Gita

chastisement
egoi*

5 6

60
60

Robert Merton

self-fulfilling prophecy
8 [
My
Fair Lady]
Pygmalion effect

bookbao.com
5 7
9

iPod

5 8

30 28
29

homeostasis

bookbao.com txt
5 9

70

10

Lewis Carroll

bookbao.com

5 10

CEOMassachusetts High Technology Council

Sloan Management Review

20 80

time based competition

BCGGeorge Stalk

11

10

 10

88

txt
6 1

3 5

systems archetypesgeneric
structures

fragmentation

management judgement
txt
6 2

4
3

12
9 2

6 3

10

6 4

just-in-time

txt
6 5

txt
6 6


9
2

fundamental solutions

bookbao.com
6 7

symptomatic solutions

CEO
bookbao.com txt
6 8

eroding goals

20 60 4% 80
6%~7%
80 10%
50%~75%

60 3%~4%
80
1992 1993

Budget Omnibus Act 90

2 000 2005

 3 180

*8

bookbao.com
txt
6 9

**

Alcoholics AnonymousAA

2*

7 1

20 80

WonderTech

14

7 2

10 12
16

CEO

[]

7 3

8
9 10 12

10

CEO

bookbao.com txt
7 4

8
8

 10

10
8
10 3

7 5

growth and
underinvestment

20 60 70

7 6

CEO 15

txt
8 1

Kyocera
1995 Kazuo

45 90
Jack Adam
1969
1990
1/4 10 50%2

Personal mastery

8 2

Robert Fritz

mastery

txt
8 3

10

Herman Miller CEO Max de Pree

covenant

txt

8 4

10

80

bookbao.com txt
8 5

negative vision

grown ups

given ups

purpose

working premise

genuine caring

20 60

txt

 8 6

relative vision
competition
striving together
competrere

creative
tension10
8 7

emotional tension

75 80

8 8

Somerset Maugham

Robert Fritz

Alan KayPARC

dynabook

10
13 11
Bill Russell

1 100 65

1 200
11

Ed Land

8 9

burning platform

75%~90%

12

13
8 10

structural conflict

14

conflict manipulation

8 11

commitment to the truth

9 1

D*id Kantor

15

Dickens
A Christmas Carol

truth
grace

pure observation
witnessing

Yeheshua Jehovah
shin Jehovah

shin
delivers
www.bookbao.com
9 2

subconsciousness

normal awareness
16

 10

9 3


17

meditation
contemplative prayer

bookbao.com

9 4

subconscious rapport

mental rehearsal

Gilbert Kaplan
1965

1988
New York Mahler Society

9 5

18

rationalityintuition

19

bilaterali*

linear thinking

linear logic
9 6

3
5

closing the
loops

txt
9 7

compassion

empathy

connectedness

9 8

20

tacit assumptions

Edgard Scheincoercive
systems

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