From: DeLaCastro, Jon P (Jon) Sent: Saturday, November 30, 2013 4:14 A To: C!

an" #ns$ran, %ran&'s&o (%ran&'s&o) Cc: 'randa, Ju('an (Ju('an)) Carne((', avaya,un'on'n$ormat'&a-&om-ar ar'ana ( ar'ana) **L+A**) Laborda, ar'a ( ar'a))

Subject: .e: Serv'&e Des/ Po('&'es and Pro&edures Presentat'n

%ran&'s&o, P(ease re$ra'n $rom ma'('n" everyone, # do be('eve you0ve been as/ed t!at be$ore1. 2'(( /ee3 a(( s'"natures o$ t!'s $rom everyone, 2!'&! 'n&(udes everyone under me, on my teams4!at !as been my d're&t've a(( a(on"As you /no2, a(( (eaders!'3 needs a met!od to tra&/ em3(oyee 'ntera&t'ons- 4!at 's t!e 3ur3ose o$ t!e S!are3o'nt s'te t!at you ment'on- #t 's a s'n"(e s3ot $or Su3erv'sors to tra&/ ALL t!e'r em3(oyees as needed, not 5ust 4'er1- 4!at a(so 's t!e 3ur3ose o$ t!'s ne2 3o('&y do&ument, to !ave a s'n"(e, 2e(( &ommun'&ated, and do&umented set o$ e63e&tat'ons t!at are Serv'&e Des/ s3e&'$'&4!'s 's t!e 3ur3ose $or t!'s ent're 3ro&ess- As su&!, # do e63e&t you to (ead by e6am3(e, and s'"n our ne2 do&ument- # !ave t!e same e63e&tat'on o$ Ju('an and my ent're team7!en # return $rom !o('day, on onday, # 2'(( d's&uss 2't! 1. your ot!er 3o'nts8su""est'ons9+ 's a sub5e&t # 2ant to ma/e &(ear- 9+ 's ('/e &o$$ee 'n t!e o$$'&e, 't 's a 3er/ t!at may (eave at any t'me- 9+ 's not a r'"!t nor 2as 't 3rom'sed u3on !'re- 7e de$'ne 't as a earned 3r'v'(e"e r'"!t no2 on(y, 2't! measurements de$'ned e:ua((y, 'n t!e 3o('&y do&ument, $or everyone to earn1o2ever, 9+ o33ortun't'es, ('/e &o$$ee, 's not a &ond't'on o$ em3(oyment- 7or/'n" 'n t!e o$$'&e 's e63e&ted o$ everyoneJon DeLaCastro