You are on page 1of 11

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

LAYOUT STRATEGY FOR HOSPITAL(MANIPAL). OPERATIONS MANAGEMENT PROJECT

SUBMITTED BY DEEP JYOTI MANDAL ENROLLMENT NO-13BSP0207 YASH GUPTA ENROLLMENT NO-13BSP1133

LAYOUT STRATEGY FOR MANIPAL HOSPITALS CURRENT SCENERIOS: ...................................................................................................................... 5 THEORY: ........................................................................................................................................... 6 ANALYSIS: .................................................................................................................................... 7 SHORTCOMINGS: .................................................................................................................... 8 RECOMENDATION:........................................................................................................... 9 COST BENIFIT ANALYSIS: ........................................................................................ 10 CONCLUSION: .......................................................................................................... 11

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

Our topic for the project is LAYOUT STRATEGY OF A HOSPITAL. We have chosen the hospital layout because hospital provide a services to a large number of population and thats need a proper layout to accommodate those people. It was a great learning experience to us and as LAYOUT STRATEGY itself is a very important topic in our syllabus it also helped us in understanding the topic a great deal in a practical way.

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

DESIGN OF LAYOUT (PRESENT):

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

CURRENT SCENERIOS:
The flagship hospital under Manipal Health Enterprises is Manipal Hospital Bangalore (MHB), set up in 1991, accredited with NABH and AAHRPP comprises of 55 clinical departments and 11 centres of excellence, and is a landmark healthcare destination of South India. Situated in the heart of the city, at HAL Airport Road, the hospital provides 600 beds and a team of highly experienced and efficient doctors, nurses, technicians, paramedics and other support staff. The hospital is equipped with state-of-the-art world class facilities and infrastructure such as 64 Slice CT Scan, PET Scan, Robot Assisted Surgery etc that have provided millions of national and international patients with exemplary tertiary level healthcare. The hospital also provides path breaking medical care in niche fields like liver, kidney and bone marrow transplants besides 55 other specialties. Highly regarded as tertiary care specialty referral center in India, Manipal Hospital Bangalore is amongst the top 10 multispecialty hospitals in India and has been ranked as the best hospital in the city of Bangalore for a record eight consecutive years to date. Manipal Hospital Bangalore has been ranked the Best Super specialty Hospital in Bangalore by THE WEEK HANSA Research consecutively for the past eight years and has also been ranked among the Best hospitals in India for Cardiology, by THE WEEK - HANSA research 2011.

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

THEORY:
The objective of layout strategy is to develop an effective and efficient layout that will meet any organizations competitive requirements. Things that should consider in a layout design: Higher utilization of space, Equipment, People. Improved flow of information. Flexibility. Easy access.

We took Manipals layout as our objective and considered above criterias whether those are followed or not.

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

ANALYSIS:
Manipal is a large hospital or health care organization. It has following facilities: 600 hundred beds. Over 720 consultants. Over 1700 well trained staff. Over 43 specialities. ICU units. Operation theatres with well equipped machines and staffs for their maintenance. Around 5000 staffs including doctors and surgeons. Multi speciality service under one roof. Emergency unit in the same building but different entrance. Layout is well designed for physically enabled person to travel within hospital. Easy access to reception/help desk. 24*7 High Tech ambulance service. 24*7 Pharmacy. 24*7 Blood Bank. Valet parking which can accommodate around 350 cars and 400 two wheeler. The whole building has 6 lift running parallel each of which being operate by an operator. So, in case of any emergency every floor has a lift ready at to go up or down. Their lift everyone can reach operation theatres or ICUs and WARDS which are situated in both side of staircase and lifts.

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

SHORTCOMINGS:
Manipal Hospital has quite a few superlatives to its credit. Being rated as the best multi-specialty hospital in Bangalore by THE WEEK magazinefor the seventh time in a row-is one. Finding its name in a list of medical marvels-like conducting 10 different surgeries on one person in seven hours, believed to be the first of its kind in India-is another. Manipal has its competitors like NARAYANA HRUDALAYA,NIMHANS, APOLLO and FORTIS which also provide all services and has better facilities. Success of these health care centres can be a big challenge for Manipal. Over next three years, Manipal is targeting revenue of 2,000 crore from current 700 crore. From their 5000 beds altogether they are soon planning to increase it to over 8,000 beds. Manipals current EBIDTA margin is 18%, in the next three year they are targeting between 23 to 25 percent.

*MANIPAL HOSPITAL ENTERPRISEs REVENUE GROWTH. PREFERENCE: http://www.manipalhospitals.com/images/stories/rajen_padukone_interview.pdf

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

RECOMENDATION:
Manipal has a big campus, but it has an option to improve its parking area. As the parking area is way inside the campus and most of that area is unused. People dont like parking their vehicles there and walk all the way to the hospital and which become hectic for patients. Manipal could have brought the parking size down and compact and use that area for some other constructive use. Their emergency ward is congested which cannot accommodate many people at a time which they can surely optimize by using the space they use for keeping books in a store which part nobody visits. Their canteen space is also not utilized well. They can give much more emphasis on their WAITIG LINE MANAGEMENT.

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

COST BENIFIT ANALYSIS:


Fed up with its error-prone manual processes, Manipal Hospitals turned to a Health Information System, increasing its revenue by about 20 percent. Manipal had a manual data entry system which affected their revenues negatively and customer waiting time was also more. So, Nandkishor Dhomne, CIO, Manipal Health Enterprises decided to automate the hospital's tardy processes with a Web-based health information system (HIS). He zeroed in on Intersystem's TrakCare. With its clinical and administrative modules it keeps a track of all the departments of the hospital including registration, patient care coordinators, doctors, laboratory, pharmacy, and billing. Thanks to HIS, Manipal Hospital has seen a sharp increase of 15-20 percent in its revenue. "Nearly half of this comes from our ability to better utilize the doctor's time and cater to more patients and the remainder comes from plugging various sources of revenue leakages," says Dhomne. By keeping track of its inventory online and ensuring that the Quantity on Hand (quantity of goods immediately available) was above re-order levels, the hospital was able to serve the patients better and improve satisfaction levels. REFERENCE: http://www.cio.in/case-study/manipal-hospital-tightensoperations-his#sthash.BIs16q98.omIIIsgN.dpuf

10

LAYOUT STRATEGY FOR MANIPAL HOSPITALS

CONCLUSION:
Manipal hospital has a competitive advantage of medical education and workforce and it is a large hospital with large medical services. To meet the growing global demands of caring for the increasing number of patients with chronic conditions, we need to develop a new approach to training. The five basic competencies that they a facing are: Patience centred care Partnering Quality improvement Information and communication technology Public health perspective

11