Table of Content 1a.

Describe the structure and culture of an organisation and evaluate the interrelationships between the different processes and functions of an organisation….…P 1b.Identify the mission, aims and objectives of an organisation and analyse the effect of these on the structure and culture of the organisation…………………………….….P 1c.Define the methodology to be used to map processes to the organisation’s objectives and functions and evaluate the output of the process and analyse quality gateways…P 2a.Develop plans which promote goals and objectives for own area of ensure plans are consistent with legal, regulatory and ethical requirements…………………………....P 2b.Use objectives which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way……………………..P 2c.Prepare and agree implementation plans which translate strategic targets into practical efficient and effective actions………………………………………………………..…P 2d.Manage work activities to prevent ineffective and inefficient deviations from the operational plan through effective monitoring and control……………………………..P 2e.Implement appropriate systems to achieve objectives and goals of the plan in the most effective and efficient way, on time and to budget and to meet organisational standards of quality……………………………………………………………………………………..P 3a.Define the resources, tools and systems required to support the business process..…P 3b.Define and implement quality audit systems / practice to manage and monitor quality to standards specified by the organisation and process operated………………………….P 3c.Embed a quality culture to ensure continuous monitoring and development of the process……………………………………………………………………………………..P

Task 1 1a.
Traditional structures which are based on the functional division and departments. These are following the company’s rules and procedures.  Traditional structures include:  Line structure  Line and Staff structure  Functional structure  Divisional structures can be divided into three types:  Product structure  Market structure  Geographic structure  Matrix structure which is a combination of function and product structure and it is the most complex organizational structure.  Some other kinds which are:  Bureaucratic structure  Pre – bureaucratic structure  Network structure  Team structure Depending on the situation of the company, business, each company will have different organizational structures such as: Functional organization, Geographic/ territorial organization, The organizational structure of departments, Product/brand organization, The matrix structure,...For Vinamilk, communication structure and vertical structure function is used with the important parts are: • Dairy Development • Production and R&D • Supply Chain • Finance • Project • Marketing • Sales • Human Resource Here is the chart of Vinamilk organizational structure:

That is the big motivation to help you find interests and be ready for new challenges in their work. It helps companies save costs more. there are different departments like the work of employees. The highest level is a meeting of shareholders. Tend Vinamilk of cooperation and communication between employees and management in different processes. In addition. maximize the performance function. we always exert ourselves to create a professional. Therefore. It helps employees quickly understand their duties and improve the quality of work. Employees may lack knowledge and interest in other functional areas. all the efforts and achievements are recognized and rewarded. replications and location. Outdoor activities. You spend more than one third of your time working in our company. listened and shared.Based on the organizational chart. friendly and open-hearted environment in order for individuals to show your creativeness. Each department in the company is supports the business activities of each other. Vinamilk can simplify their training in the department. finance. because clearly the responsibilities and duties. every employee in the company to improve communication and team working skills. Your efforts and achievements are recognized and highly commended. (Vinamilk official website) However. reliability and employees of the company is divided into specialized groups. organizational structure is a function of Vinamilk. friendly and open to individuals who promote creative freedom and potential to make a difference. Each section focuses on his task rather than the company's mission. Each individual also understands that he is a link of a chain in a united and powerful team. Vinamilk can eliminate unnecessary work. The value and success depends very much on the creativity and excitement in their work. In addition. Vinamilk has generated a lot of processes in accordance with all the different departments to help them improve and fulfill their purpose as well as their function. there are also disadvantages Vinamilk with their structures. By using this structure. performance. There will be a reward for good performance and punished in accordance with a bad attitude and performance on all of the company. listen and share. So they are always trying to create a professional environment. manufacturing and R & D. Commission inspectors continued tight control and regulation director of internal audit and inspection and control financial risks in the company. In addition. It is a great motivation to help you find inspiration and ready for new challenges. employees are always respected. promote your potentials to make differences. At Vinamilk. the staff is always respected. coordination and cooperation between departments within the company. Employees also have a chance to understand each other and promote teamwork spirit effectively. Vinamilk has eight departments (dairy development. At Vinamilk. Top management and board of management should have look equal parts of each contribution. Depending on the structure of the organizational chart. it is a barrier in communication.To overcome these problems and help improve our company. sales. supply chain. HR & Administration) is responsible for their own. here is the management and executive staff. First. Our value and success rely on your creativeness and interest in work. marketing. Therefore. . Thus we assure to bring you ease of mind to work well. dancing and camping … are held frequently to help you enjoy happy and useful moments. Employees can work at their highest level of skills and knowledge. Vinamilk can gain advantage from the flexibility. projects. the effect will be placed at the top and Vinamilk can create and produce more products.

And then. For example. first of all. Vinamilk need to build and lead to the cultural identity of own business. Vinamilk create an atmosphere as a second home for each employee. such as dairy development. The deep culture of Vinamilk is the foundation and motivation to succeed. companies should focus on investment in the critical success factors in particular.” Mission: “Vinamilk continues to expand its existing geographical coverage and product portfolios to maintain its sustainably dominant position in the local market and maximizing its shareholder value. Sales force is poorly trained. Business development.Vinamilk development of new technology to produce fresh milk 100% so there will be many different processes and functions to make this technology work effectively. (Vinamilk official website) Goals and objectives have a significant effect on the structure and culture of Vinamilk. the first thing that the Board of Management Vinamilk to do is clearly defined and carefully the tasks.agement. Therefore. Vision: “Vinamilk will be the fastest and sustainable growing healthy dairy and food company by building a long-term competitive advantaged product portfolio across the scale. the issue will be discussed between the managers. 1b. sales period. manufacturing and R & D.” Vinamilk aim to maximise shareholder value and pursue a business growth strategy based on the following principal components: • Expansion of market share in existing and new markets. sales and so on. To operation the organizational structure for the company. • Development of new product lines to satisfy different consumer preferences. Behind the new technology. staff working in the new market to learn about the habits of new customers. they support each function as part of their professional work at the right time with right people and different communication functions within the company. the information will be sent to the manager to make decisions. This explains why sales are not like what management expected. • Development of raw material sources to ensure reliable and consistent fresh milk supply base. In each section the information reviewed and discussed among employees. In addition. They require cooperation between all departments. One of the most important process is Vinamilk need to improve and innovate. can affect more than one organizational unit and create some kind of value to customers. marketing. which is the communication process. the weakness in the training can reduce the effectiveness of sales staff to sell only a small number compared to their skills. Everyone is responsible for building and its development. is a typical sales training so that double or even triple your sales staff. It is very necessary. It also uses other resources. goals and objectives of the company. the leaders of the company and the assisting apparatus must have knowledge of their area of expertise and the people they serve. • Brand cultivation. • Continuously enhancing supply chain man. the most suitable type of structure can be defined to help . In addition. to "expand market share in new markets". Then. the new materials sector or distribution network. the more benefits employees get. Accordingly. • Develop a comprehensive portfolio of dairy products to target a broader consumer base and expand into higher margin value-added dairy products. With the goals and objectives.

and retirement counselor. agency management with specific and must be done by the mission and vision of the company. raw materials. raw materials. Boundary spanning: Vinamilk to have input. In addition. One of popular methods which can be used to map processes on Vinamilk’s objectives and functions in new technology to produce 100 percent fresh milk is Input Process Output (IPO).Vinamilk to achieve the objectives and fulfill its mission. which means that the product has been completed. 1c. these systems are considered as subsystem INPUT Production: Based on the IPO process mentioned above. and Output. departments such as manufacturing and R & D will be responsible for this process. managerial and technical skills and knowledge. Process. data and the output distribution. human resources management department in Vinamilk will charge for this process. can repair and service of construction. Finance. In Vinamilk. The methods of mapping Vinamilk process that can be used on the objectives of the organization and function of new technologies to produce 100% fresh milk. information. people. This method describes three steps in production including Input. the conversion of input to output is the production department. They also identify key success factors of the organization and the key performance indicators. so that at each level of management. the human resources department can be seen as maintaining employment. This subsystem can . Maintenance: Keep the organization function. The highest level of management will create a vision of subsidiaries of the company and the market situation. The inputs may include : capital. The core business processes will be determined by the Management Board of the company. Vinamilk is the structure of the functional structure. subsystem. Transformation process: According to Charles Handy. And the production sub-system is the heart of the organization and entire sub-systems are often oriented towards it.

The conversion process is very important because it is the process of manufacturing products. Vinamilk to work together to unify the activities of the company. Gateway to quality means that quality assurance to meet the requirements. more emphasis on output production requirements on time and at the appropriate level of quality Evaluated Output: Influential input to output powerful because it contains core material for the production of output. In companies with multiple functions and departments. such as purchasing and marketing. This subsystem can include activities such as market planning. This process will be done by developing milk production.include a variety of activities. The quality of the output of the product depends on the conversion process. organizing. it's necessary to coordinate the entire subsystem in order policy. With this process. the outputs by using the management functions of planning. staffing. in an efficient and effective way. conflict resolution. each department functions and can be related / not related to each other. This is the most important process before the end of the process output. OUTPUT: are generally include:        Products (Produce 100% fresh milk) Services Profits Rewards Satisfaction Revenue Advance In the process conditions. Adaptation: an organization needs to adapt to survive. Vinamilk need to adapt to harsh environments. Example: Assessing the quality of milk (the output of the product) to determine how well the company Vinamilk. shareholders. the control board will make this process. and R & D projects in Vinamilk. Thus. It is the duty of managers to transform the inputs. The production process of Vinamilk is necessary to pass the test to meet the quality requirements for quality through . research planning and development. Management: is distribution system for all the other subsystems. planning. board of fund management organization directors. leading and control. Marketing and sales will do this process for Vinamilk.

The provision of high quality products to create a brand for company products. It is converted into higher production capacity of the employee.    Vinamilk can assess the nutritional value of dairy products. It will help determine Vinamilk poor quality and high-quality milk Check. In particular. In addition. ie a unit cost less than products. An important property leaves the trust.  Vinamilk can check the quality of dairy products on property values and nutrition pack by testing samples. the world's leading companies in industrial drying technology and production. Vinamilk Company is the only company in Vietnam acquire the machinery used by the Niro spray drying technology from Denmark.the port. Because domestic competitors and competitors overseas special formula. the improvement of the brand allows the company to sell products at higher prices. that is. These tests ensure that the exact requirements and avoid the problem that is not consistent with the planning and implementation phase. the time wasted in dfieu correction of the shortcomings of the products or services. Improvements  Vinamilk Company is implementing the application equipment and production technology of international standard  Vinamilk use of production technology and modern packaging plant at all. maintain and ensure quality control of pasteurized milk that is going to kill all bacteria. Now. Vinamilk technology imported from European countries such as Germany. Product quality. Quality is the same apply to both goods and services. Nestle and New Zealand Milk also use this technology and production processes.  Higher quality products can also be a result of greater efficiency. Vinamilk are using a quality management system ISO 9001:2000. the new standard upgrade is necessary for Vinamilk in this situation. Companies such as Dutch Lady (subsidiary of Friesland Foods).  Quality products are goods or services that the customer characteristics that really satisfy their needs. Italy and Switzerland to put into production lines. the milk quality control to ensure the application of standards and regulations relating to milk and milk products. And they need to upgrade the quality management system ISO 9001:2008 to ensure the transfer process and output quality as well as the port. 1d. products that implement its purposes and designed to. Vinamilk Company also uses the production line with . In this case.

For distributors:distributors specified products distribution company's price policies according tocertain markets and revenue from commissions. Cost control is also one of the criteria to evaluate monthly performance of the managers. the company's pricing is quite reasonable. is distributed over 90% of the production companies. Overall. and better meet customer customers allows the company to higher selling prices.  Their response time.  In summary.  Improved methods to increase customer satisfaction:  To improve the efficiency of production processes and product quality. or the amount of time to spend to complete the transfer of goods or services to customers quickly. Each channel retail company has as eparate rating system consistent with the characteristics of each channel of business to meet consumer purchases are the most satisfied. the entire world and all walks Place (DISTRIBUTION) Distribution system of the company products cover wide territory of Vietnam. Traditional channels are made through distributors to retail outlets through out the country. Customer Satisfaction  Satisfaction of customers is to give customers exactly what they want at the right time they want. At the end of each month. Distribution system of the company through the following main channels:Traditional Channel: This is the distribution channel home power.  Production of the required goods and services to the specific needs of each individual customer or customer group. It involves implementing everything possible to identify customer needs and satisfying those needs.  Development of new products have the features that the products on the market no. be able to meet as soon as they desire. superior quality allow the company to sell at high prices could bring higher prices or lower standards provided by Tetra Pak to produce dairy products and products of other value added. Competitive advantage compared with the special product is the absolute advantage in meeting most of the needs of consumers everywhere. actual cost was compared with the approved cost to understand causes of divergence and to fix the problem immediately. superior performance allows the company to lower costs.000 Distributors .from the provinces to the districts lying and coastal and mountainous areas. We now have 220 companywith more than 90. All monthly cost items were well planned in detail at the end of the previous year. Vinamilk has been following a policy of controlling and tightening costs and expenses. Price In order to maintain profit in difficult times while prices of many raw materials strongly increased. products.

. reducing import duties for dairy products will favorable conditions for imported dairy products. on October 26.. DaNang. Same time. Binh Dinh and Lam Dong with a total of more than 5. Minister of Industry is the decision of 22/2005/QD-BCN approved development plan Vietnam Dairy industry 2010 and oriented to 2020. Currently the company has official distributors in international markets in the U. office blocks. Europe.5 billion USD (2012) Plans  Goal of self-sufficiency is about 50% of fresh milk from the retail in 64/64 provinces and cities acrossthe country. increasing competitiveness among companies in the industry. Vietnam's WTO accession will create conditions for foreign companies top enetrate into the domestic market. Goal Vinamilk targets $ 1 billion sales by 2017. In addition to market countries. gradually replacing imported materials. instead of cow's Weaknesses In case the economy slowing growth in the coming period. Vinamilk has 5 important farm is Tuyen Quang and Thanh Hoa. In addition. Vinamilk will total . Australia and Thailandare in the stage set up distribution systems coordination official of the company's products in the market in Cambodia and some neighboring countries in the region. HCMC. the company has exported products to several countries in the world for many years. The system stores Featured Products of the company: So far the company has developed 16 product showrooms in major cities like Hanoi. With 50% of raw material to the company's import and 30% of the company'srevenues are from exports. . blocks for .S. Nghe An.. Is expected in the near future. Can Tho. 167 on development policies dairy Vietnam period 2001-2010. Modern channels: through supermarkets. as lower in come people will affect the consumption of milk in the country. reducing profits and sales revenue of the company. Vinamilk will reach the top 50 largest dairy companies in the world with sales of $ 3 billion / year. factories.Supply of raw materials are quite stable in the future. Objectives  Occupy 60% Vietnamese market share (55% milk market share)  Revenue: 1. Opportunities Recognizing the importance of the dairy industry. 2001 PrimeMinister's Decision No. Vietnam Dairy milk will gradually decrease the proportion of imported raw materials.  Deploy Fund "Vietnam High Growth" with 8 million glasses of milk for poor children to drink milk every day  In 2010.500 human herd. the fluctuations in exchange rates affect the operation of the Company 1 2a.

623 billion Vietnam dong. Vinamilk is considering to invest 121 million New Zealand dollars into the company.  Besides the expansion of dairy herds to active material. In particular. Vinamilk has started the largest dairy plant in South East Asia Pacific at My Phuoc Industrial park .  All wastewater treatment systems in the factories of Vinamilk are certified to meet standards TCVN 5945:2005 Department of Natural Resources and Environment Local (QCVN 24:2009 / BTNMT .Technical Regulations National industrial wastewater). in 2010 Vinamilk also expand the factory. the company also invested milk processing plants in industrial zones of Vietnam .3% stake Miraka Company Limited in New Zealand. Legal.000tan/nam. equivalent to 1. sweetened condensed milk to Cambodia and the Philippines. soy milk to Australia.Singapore specializes in producing milk powder products 2. the export sales brought $ 80 million per year for Vinamilk  Recently.000. sterilized milk product is a product made entirely from 100% fresh milk.  Another project is expected to be operational in quarter 3/2011 is a milk factory in Da Nang Hoa Khanh Industrial Zone (Da Nang) specializes in production of fresh milk and yogurt with a capacity of 70 million liters of fresh milk and 24 million liters yogurt / year. The factory is modern . is expected in quarter 3 and quarter 4/2012. Vinamilk also expand export markets for milk powder for children to the Middle East. In addition. the company has acquired 19. Laos. Regulatory and Ethical Requirements:  Vinamilk currently apply basic standards are published and allow certification from the Department of Safety and Food Hygiene (Ministry of Public Health) for fluid milk products. these two projects will go into operation.Binh Duong with initial capacity of 400 million liters / year in Phase 2 will increase to 800 million liters / year. Myanmar.Tong capacity of the two projects worth up to $ 240 million .  In addition.  August / 2010.cattle on farms to 10. The total value of $ 23 million investment. Currently.

help them consistently achieve this standard. Nghe An. the company also invested milk processing plants in industrial zones of Vietnam . Vinamilk has 5 important farm is Tuyen Quang and Thanh Hoa. At the same time Vinamilk together closely with farmers. to assess the quality of milk. gradually replacing imported materials. the standards of quality set very strict. As for milk with antibiotic residues will not purchase purposes of health protection for consumers. Binh Dinh and Lam Dong with a total of more than 5.000. workplace. PAN has started the largest dairy plant in South East Asia Pacific at My Phuoc Industrial park . the method requires also a special collection to meet the quality assurance and food safety. In Vinamilk meet HACCP standards to create a clean working environment with occupational health and safety and does not affect the residential area around the plant. Vinamilk to ensure the highest quality products to consumers. 2b.  Vinamilk to apply the provisions of Labor Code to protect the rights and obligations of their employees with labor standards. fat and micro. In addition.500 human herd. Revenue: 1.5 billion USD (2012)” Vinamilk creates a project team which includes manager and employees from different departments Code Tasks/Activities (operational objectives) Times line (months) 12 A Goal of self-sufficiency is about 50% of fresh milk from the farm.  Fresh milk is a commodity agricultural product in particular. milk cows after milking the material always be quickly put to the refrigeration system within an hour.000tan/nam. Then. Vinamilk will reach the top 50 largest dairy companies in the world with sales of $ 3 billion / year.Tong capacity of the two 8 . Vinamilk assessment application based on three main criteria is the percentage of dry matter. In 2010. At the farm.Binh Duong with initial capacity of 400 million liters / year in B 12 C 6 D Phase 2 will increase to 800 million liters / year. The Goals of Vinamilk " targets $ 1 billion sales by 2017.Singapore specializes in producing milk powder products 2. Deploy Fund "Vietnam High Growth" with 8 million glasses of milk for poor children to drink milk every day August / 2010. Is expected in the near future. Vinamilk will total cattle on farms to 10. Occupy 60% Vietnamese market share (55% milk market share).

In addition. sweetened condensed F milk to Cambodia and the Philippines. Vinamilk also expand export markets for milk powder for children to the Middle East. Because of their rivals. these two projects will go into operation. Vinamilk will total cattle on farms to 10. the export sales brought $ 80 million per year for Vinamilk Total 50 months 12 As planned. Nghe An. Code Tasks/Activities (operational objectives) Times line (months) 12 A Goal of self-sufficiency is about 50% of fresh milk from the farm. Vinamilk needs to use the main resources below:  Financial resources  Human resources  Machine  Time Vinamilk need to implement this project as soon as possible in the following years (24 months).500 human herd. soy milk to Australia. Vinamilk has 5 important farm is Tuyen Quang and Thanh Hoa. In 2010. Myanmar. PAN has started the largest dairy plant in B 12 C 6 D South East Asia Pacific at My Phuoc Industrial park . ASEAN and some European countries at the same time. 2c. Binh Dinh and Lam Dong with a total of more than 5. gradually replacing imported materials. the total number of months needed for the project is 50 months.000.projects worth up to $ 240 million . Dutch Lady and Nesle also plans to take market share in Vietnam. Currently. Is expected in the near future. Laos.Binh Duong with initial capacity of 400 million liters / year in 8 . is expected in quarter 3 and quarter 4/2012. Deploy Fund "Vietnam High Growth" with 8 million glasses of milk for poor children to drink milk every day August / 2010. To complete this project.

Vinamilk can finish the project with lower resources. Two years later can be used for Vinamilke to maintain and reinforce their value.Phase 2 will increase to 800 million liters / year. soy milk to Australia.  Efficiency: the company can reduce how many days of implementation. Vinamilk products abreast with the latest consumer trends. Laos. consumer feedback. Vinamilk must to make an implementation plan. Vinamilk Conducting research and working actively with the market research company to find out trends and sales Activities. is expected in quarter 3 and quarter 4/2012. In an effort. It will be fixed the issue of deadlines and meets the operational objectives on time. the company also invested milk processing plants in industrial zones of Vietnam . With the reduction. human power as well as increase the ROI in some ways. these two projects will go into operation. Goods. the total number of months needed for the project is 50 months. In addition. As planned.000tan/nam. Vinamilk will perform some tasks at the same time. the export sales brought $ 80 million per year for Vinamilk Total 50 months 12 After have goal.Tong capacity of the two projects worth up to $ 240 million . Currently. Myanmar. including both strategic and operational objectives of each activity can be met. The strategic objectives. especially for the 12-month mission. Vinamilk also expand export markets for milk powder for children to the Middle East. less spending time and save money.Singapore specializes in producing milk powder products 2. . Moreover. Effectiveness & Efficiency  Effectiveness: the company can finish the works on time. sweetened condensed F milk to Cambodia and the Philippines. All of the objectives. it must end in 2015 (4 years and 2 months). if it has problems. Vinamilk will have enough time to solve it. In addition.

the company can find out the solutions and “act” to fix it to ensure the achievement of the objectives. Control by Project meetings  The content and agenda for each meeting should be planned before and communicated to team members as well as supervisor levels who are in charge of supporting functions. This support the company to prevent the ineffectiveness and inefficiency in the launch of the project. Vinamilk must manage the work activities to make sure it follow the instruction. there are some special events that we must control. 2.  Company can launch new products with new spec. The management of activities will focus on parts as: 1. stake holders on the company is certain because the keep their promise with out any delay (Information from Guideline) 2d. . 3. higher quality and safe food for consumers faster  The communication is fast make the consumers trust on the reactive action and proactive plan for future  The mission of Vinamilk to connect the supplier – Farmers and Consumers fast and seriously  The trust of consumers. Control by landmark help Vinamilk control of the progress. Project members can return to their daily work and in fact. make money for the company. It means that in the progress. the starting and finishing day of each activity can be the landmarks. After creating an implementation plan. If there is any difference. In this project. Manage the time and project progress to ensure the deadline Control the cost is in the boundaries Find out the problems in the implementation and give solutions Control by progress reporting    Manager and project teams should control the project progress by the report from the team member to ensure that the project is still meeting the planning progress.. Proposal to apply The control by landmark is used in combined with this method.

The observation methods and group discussion to manage review the works. etc. Progress controlling system: control the progress and resources (except finance). capital. effectiveness of the progress with three main systems :     Finance controlling system: control all of the financial problems: cash. 2e. Vinamilk may have the technology professionals can join with them to give the advices and audit the results. different activities in the project can be managed to prevent ineffective and inefficient deviations from the operational plan. Cross check is one of the internal control tool but the company should pay attention to the communication clearly the purpose Activities management system The project will control the activities and the efficiency. Operation controlling system: daily records all activities in the projects. With these methods.     About the problems. The results of the control system can be analysed to make decisions. About the progress About the cost to give the solutions and fix the plan if necessary. . Documentation of meeting minutes are mandatory On site visiting The project team members and especially the project managers should go to the implementation place. From this.      In addition. Management system This method helps the manager see the project with the point of view of a system. he/she can control the results with both general view and detailed view. payment. Documentation is needed Cross check Each team member will have the responsibility of checking the works of the other members and they have to write reports on this.

Microsoft projects. plan if necessary. ISO. Find out the problems of implementation . PDCA.Input       Machine Money Manpower Material Management Information Process transformation  Promote goals and objectives process Installation process Training process Purchasing process Output  New production systems  Etc    Planning  Planning different processes Planning of risk management Controlling    Auditing systems Creating procedure Creating product/ service system standards  Improvement Techniques can be used : 7QC. Evaluate the progress of the project Help the manager make decisions on fixing the objectives. etc … Auditing system        The audit carried out to ensure the efficiency and effectiveness The frequency is deepened on the criticality of the tasks The auditing system is created with some types of auditing which includes: Audit in the progress: Evaluate the results of the project based on the setting objectives.

academic good. the results will be analysed with different criteria to create the final results.  Not only does child support in the industry. tools and systems to support the business process:  Human resources:  With the development strategy of the dairy industry today. said: "The engineers have been trained overseas are promoted and effective applications of knowledge learned in school. Vinamilk also recruit graduates with honors at the university in Ho Chi Minh City and sent to specialized study abroad. the company has supported more than 50 children attend school in this area.         Audit the results: Defined the achievement level Evaluate the efficiency and effectiveness Get experience Collect information for improvement Audit the affections Define and evaluate the effects of the new systems on the works of the company and evaluate if the customers services is improving by applying this system. Many young people have become key officials in the company's plant and build awareness for the success of the company very well”. Vinamilk factors identified "human" will determine the success or failure of your business. in 1993. Thanks to the policy "way modern artists" is done all the way. Not only prepared for highly qualified . The required resources. All of the collected information and data. needs to do in Vinamilk. Vu Thi Bich Nghia. 3a.  Children of staff members who have passed a university or are studying at regular universities. Vinamilk has signed long term contracts with the University of Applied Biotechnology Moscow of the Russian Federation to send their children cadres staff to study in the industry: dairy technology and dairy products. Building the workforce inherit stick with companies in the future. Vinamilk has trained a team of specialized engineers good milk. The audit has to be done by a professional team that Vinamilk sets up to ensure the problems are really defined. The process of auditing is also created with very detailed explanation. the company will expense the children to study subjects living in Russia for 6 years. in charge of training the Vinamilk Company. automation and process technology production equipment food production.  Mrs. To date. management of the dairy industry.

.it is a great motivation to help you find the inspirationand ready for new challenges at work. Therefore we strive to create a professional work environment but not least friendly and open to each individual is free to promote creativity.human resources in the future. arts. (Vinamilk official website) .com/phuonghodinh/d/36894554-Vinamilk-MarketingPlan  Infrastructure:  On August 6th. through which employees will also have the opportunity to understand each other better and promote spirit of teamwork more effective.  The plant is fully automated systems including inventory.  The value and success.  You spend more than a third of a time working at the company. this is the milk processing plant in Vietnam and Southeast Asia with the maximum degree of automation is being applied today in the world. are held regularly we get you the happy moments and rewarding. Vinamilk Marketing Plan [Accessed 30 August 2010]URL: http://www. the Vietnam Dairy Products Company . All lines and equipment of the plant are due to European manufacturers offer. we depend heavily on the creativity and excitement in your work.The total initial capital investment of the plant at about $ 120 million. The plant is expected to begin operation in late 2012.Vinamilk groundbreaking ceremony was held to build Vietnam's dairy factory on an area of 20 ha in My Phuoc Industrial Park.  At Vinamilk.This is a factory specializing in milk production with initial capacity of 400 million liters / year and will increase to 800 million liters / year. always be respectful.. even the employees may also require learning support companies 50% fee. so there is no reason we did not bring you the comfort of your spirit to work safely. dance and outdoor activities . The sports activities. 1. freed itself from the potential of thatmake a difference. Binh Duong Province. listen and share.Vinamilk said. to meet demand growth in the South in the next 5 years. every employee feel that they are aimportant link in a collective unity and strength. All efforts and results of our inquiries arerecognized and rewarded in time .  Work environment: Vinamilk should manage the environment to ensure that the customers have a “green and clean” environment (Good Manufacturing Practices standards) and also the staffs can work in a good condition.scribd.

It is a basic method. Ask the suppliers to deliver other ingredients that meet the quality standards. Do: implement the processes. quality needs. Check: monitor and measure processes and product against policies. storage systems. they have to plan. where to buy. PDCA can be the first things this company needs to consider before building any process.  PDCA and computerized system (CRM. change the suppliers) System:  Vinamilk quality management system that meets the Technical and management standards are needed for Vinamilk. Tools: Vinamilk can use  7QCs tool to support the process. For example of purchasing Plan: planning what to buy. do check and act. Act: take actions to continually improve process performance. by doing anything. It is simply described as: Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization's policies. objectives and requirements for the product and report the results. etc. It helps them to better control the quality system and maintain effectively and efficiency. Communication system) are the other useful tools:             The Plan-Do-Check-Act methodology can be applied to all processes in the Vinamilk company. It includes  Process Flow Chart  Pareto Analysis  Cause & Effect Diagram  Check list / Data Collection  Histogram  Scatter Diagram  Control Chart. Do: buy it from the suppliers Check: check if receiving right ingredients with qualified quality Act: how to fix the problem if there is something wrong (ex.  Vinamilk has partnered with IBM to build and deploy IT infrastructure on demand. system failure and recovery management software . how to buy. including server systems. In a process.

 Vinamilk has a team-research and development. and then considers the broader issues such as Vinamilk prestigious environmental impact. procedures. including 10 engineers and technical staff. how companies treat employees of them.  CAR (corrective action report): CAR is used to report to the Council all the management problems and issues in quality management systems.  Innovative technology and installation systems complete production lines. 3b. and make the initiative in production and business. These solutions bring Vinamilk system scalability. Companies to build more factories with modern equipment. documentation and use requirements of ISO or company procedures (control . the department continuously collaborate with research organizations to identify market trends and consumer tastes.applications. After receiving this. performance and deliver maximum efficiency in business operations. welcoming the new technology with the technical standards and food safety best. Audited by an external certification body or organization to ensure that companies ensure quality standards. advanced in key economic areas. modern. It provides independent evaluations am to stakeholders.  Vinamilk actively conducting research and working with the market research company to find out trends and sales activities of consumer feedback as well as other media related to real problems and food products. objectives. Quality audit system should be applied are proposed:  Internal Audit: Internal Audit will help Vinamilk their risk management.  External audit: External audit and inspection to verify the financial statements of the company is correct. The staff work closely study the marketing department. the action plan should be adopted. Vinamilk dointernal have planned audits to assess the quality system. including quality policy. It focuses on the central issue of the financial statements and financial risk. All the required documents and records will be stored as proof of the system.  Management review meetings: The board of management of Vinamilk has to hold a meeting with a team of quality and all department managers to discuss functionality and continued conformity and effectiveness of the system. shareholders and employees of the company.

Emphasise the communication. (Information from Guideline) .  The business decision about the quality management system was made based on recorded data. contracts.conformity products.  The company has different documented procedures and does it.  Controlling documentation and records includes:     Quality policy Quality objectives Quality manual Documented procedures required by the Standard ISO or company procedures  Control of documents  Control of records  Internal audit  Control of nonconforming product  Corrective action  Preventive action The quality management system should follows:  “The quality policy should focus on the customers and customer satisfaction as well as stakeholders  All employees understand the quality policy and each of them works towards measurable objectives.  Regularly audit the quality management system. internal audit. feedback and complaints with customers has been apply  The business keeps records of the past problem and the solutions. and monitors the effectiveness.  The business makes sure no one uses and fixes the problems of non. inquiries.  The communication system about services information. orders. corrective and preventive actions and control of inappropriate products).documents & records.

(Information from Guideline) .  Create and set up between competing teams to get the highest quality standards. It is useful for Vinamilk as work attitude and performance of employees is very important.  Set the mapping of process quality in all functions to make the employees see it day in and day out.3c.  Connect the various departments to coordinate the mutual duties.  Employee training on policies and the importance of the quality of their work on the quality of the products / services  Think and create slogans to raise quality awareness of employees and attract the attention of stakeholders and customers. Vinamilk should do the following activities:  For quality inspection powers and responsibilities of employees to increase their job satisfaction by giving an indication of the trust and respect.  Use the "3R" includes a suitable job. right time and right person.  To promote and encourage the coordination and communication between different departments.  Develop and maintain employee trust and faith by making self-managed teams and encourage them to try their best to achieve the quality standards for products. This helps connect the different functions of Vinamilk become a stable group. which are the disadvantages of functional structures. To promote and maintain a culture of quality.

html Vinamilk năm 2011 mục tiêu doanh số đạt 1 tỷ USD [ Accessed 15 month ago] URL: http://www. (2004) Managing Activities to Achieve Results 1st ed.baomoi.REFERENCES Manging Bussiness Activities to Achieve Result Book [Educe HNC & HND Business. London: BPP Professional Education] Vinamilk Marketing Plan [Accessed 30 August 2010] URL: http://www.epi Vinamilk khởi công nhà máy sữa lớn nhất Đông Nam Á [ Accessed 9 August 2010] URL: BTL_CHIẾN LƯỢC CẠNH TRANH CỦA VINAMILK [ Accessed 11 March 2012] URL :