BONNIE TOENNIESSEN

917 Shelby Dr. Unit B Greensboro, NC 27409 (336) 482-8321 bltoenni@gmail.com SKILLS AND QUALIFICATIONS SUMMARY: Highly proficient in Microsoft Office, including Word, Excel, Powerpoint, Outlook and Publisher Highly proficient proof-reader with excellent grammar skills Extremely proficient in performing complex research for various types of business Experienced in HTML, XHTML, CSS, Dreamweaver and Web Design Customer service and retail experience Quick learner with positive attitude Work Experience: Circulation Technician, Guilford Technical Community College, Jamestown, NC July 2012 to December 2013 Provided reference service and library instruction for students, faculty, and staff Designed research guides using LibGuides software and tutorials using Captivate software Maintained, organized, and contributed to web page content Developed and taught computer and information literacy tutorials and workshops Assisted students, faculty, and staff with book, video, and software loans Research Librarian, Lorillard Tobacco Company, Greensboro, NC April 2001 - November 2011 Provided reference and research services using appropriate search strategies and complex command-line searches Provided proof-reading for the company news magazine Managed website design and web page content Developed environmental scanning, current awareness, and competitive intelligence alert services Managed acquisitions, collection development, serials, circulation, and interlibrary loan Designed and implemented user orientation and training sessions Developed and supervised document ordering and delivery services News Librarian, Winston-Salem Journal News Library, Winston-Salem, NC July 1992 to April 2001 Assisted reporters and public with research Selected photos for use; archived and maintained electronic photo catalogs Performed electronic newspaper text indexing and archiving upon publication Prepared entire hard copy paper for microfilming; photograph clippings for microfilming Maintained old clippings files for filming and research Sales Associate, Davis Department Store, Winston-Salem, NC November 1991 to July 1992 Ran cash register and stocked merchandise in Accessories Department Assisted customers with shopping needs Sales Clerk, Floating, Hechts Department Store, Winston-Salem, NC Summer 1991 Ran cash register and stocked merchandise in multiple departments Assisted customers with shopping needs Gift Shop Cashier, Wake Forest Univ. Museum of Anthropology, Winston-Salem, NC Summer 1990 Ran cash register and stocked merchandise in the museum gift shop Assisted customers with exhibits and museum information

Toenniessen | 1

Digital and Database Skills: Microsoft Office Suite Word, Excel, PowerPoint, Outlook, Publisher Web Site Design Tools HTML, XHTML, CSS, Inmagic Web Publisher, Dreamweaver Research Databases Dialog, STN, EBSCOhost, LexisNexis, Factiva, Thomson Innovation, Delphion, MicroPatent, PubMed, Quertle, Biznar, Mednar Cataloging and Serials Software OCLC FirstSearch and WorldCat, EBSCONet Data-Managing Tools Inmagic DB Textworks, Adobe Acrobat, Google Docs and Forms, DeskTracker Education: Master of Library and Information Studies. University of NC-Greensboro, Greensboro, NC Concentration: Special Libraries Bachelor of Arts. Wake Forest University, Winston-Salem, NC Major: Anthropology Continuing Education: Web Technologies Certificate, eClasses.org (sponsored by International Webmasters Association) 2010-2013 Presentations and Publications: Co-Presented Accommodating the Computer Illiterate: A Librarians Solution at the NCCCLRA Annual Conference, Spring 2013 Sarah Aull Student Paper Award "Software Piracy and Its Effect on Library Collection Management," Fall 2002 Professional Organizations: NC Community College Learning Resources Association (NCCCLRA), 2013-Present International Webmasters Association (IWA), 2010-Present Special Libraries Association, North Carolina Chapter (NCSLA), 2000-Present

References provided upon request

Toenniessen | 2