Question 1 (a) Now, consider an organisation: The Sunway Resort, a five-star hotel in Malaysia. Provide e a!

"les where the a#sence of each of the characteristics ($ccuracy, Ti!ely, %orth its cost, &arely sufficient, Relevant) !ight i!"act on The Sunway Resort '(((((((((((((((((((((((((((((((((((((( ((((((((((((((((((((((((((((((((((((((. )(((((((((((((((((((((((((((((((((((((( ((((((((((((((((((((((((((((((((((((((. *(((((((((((((((((((((((((((((((((((((( ((((((((((((((((((((((((((((((((((((((. +(((((((((((((((((((((((((((((((((((((( ((((((((((((((((((((((((((((((((((((((.. ,(((((((((((((((((((((((((((((((((((((( ((((((((((((((((((((((((((((((((((((((.
Examination Paper Case Study for question (b) Betta Tile Solutions &etta Tile Solutions (&TS) is a national retail co!"any that o"erates in Mel#ourne (where it has its -ead .ffice), Sydney, $delaide and &ris#ane. &TS stoc/ and sell a large range of cera!ic tiles direct to other s!all retail tile stores, "rofessional tiler layers and direct to the "u#lic. 0ach location has: $ large showroo! dis"laying their wide range of indoor and outdoor tiles $ warehouse where stoc/ is stored and orders are "ac/ed, and $d!inistrative offices to !anage a range of tas/s such as sales, invoicing and hu!an resource !anage!ent &TS is well /nown a!ongst s!all retail sho"s, "rofessional tilers and the "u#lic for their e tensive range of #oth ine "ensive and high 1uality tiles. This large range of tiles is a !a2or attraction to their custo!ers who /now they do not have to visit other su""liers for other tile varieties3 it is highly li/ely that &TS will have the tile and can su""ly it. Professional tilers usually "lace large orders which need to #e collected at a later date or delivered to a #uilding site. S!all retail sho"s also "urchase tiles for sale to their custo!ers. They re1uire "ic/ u" or delivery #y &TS. The sho"s and tilers have accounts with &TS and are invoiced at the end of each !onth. 4iscounts are often given to "rofessional tilers and s!all retail sho"s or for large orders. 5usto!ers who only have s!all orders (e.g. who re1uired a relatively s!all nu!#er of tiles for a #athroo! renovation) can co!e into the &TS store, select and "urchase tiles and drive away with their order on the sa!e day. The co!"any also !aintains a we#site showing details a#out the tiles they sell (e.g. "atterns6colours, si7e, and "rice). $ny custo!ers (including sho"s and tilers) can "lace orders online which includes the "ic/-u" fro! a s"ecific &TS location or the delivery address of the order. Regular custo!ers have s"ecific login codes. $d!inistrative staff can also access and u"date the we# site .ver twenty staff are needed at each location to serve custo!ers, !anage "ayroll, order stoc/, !anage accounts, "rovide ad!inistrative su""ort and to loo/ after the warehouse. $t "resent, each site uses a different syste! to !anage inventory, "ayroll and orders.

$d!inistrative staff at each site s"end a lot of ti!e !anually "re"aring standardised sales and financial re"orts for the 8eneral Manager, &inh 9u, who is located at the Mel#ourne -ead .ffice. $s the co!"any has grown over the last decade, it has found it harder to trac/ inventory. $ recent audit showed that they had old stoc/ in each warehouse that did not a""ear in the current stoc/ listing. :n addition, deliveries are often inco!"lete or incorrect, delivered to the wrong #uilding location or not delivered on ti!e. The "ro#le! is that order "rocessing is !anual. So!eti!es orders are overloo/ed so a custo!er arriving to collect an order !ay have to wait while it is urgently "rocessed. &TS are also having trou#le co!"eting with new tile #usinesses entering the !ar/et that are targeting the "rofessional tiler trade !ar/et.

(#) :nfor!ation is so i!"ortant to an organisation. .utline what is !eant #y ;:nfor!ation should #e 2ust #arely sufficient<. =sing &etta Tile Solutions (&TS), "rovide an e a!"le of infor!ation that would #e 2ust #arely sufficient. a. 4ifference #etween data and infor!ation is (((((((((((((((((((((((((((((((((((( (((((((((((((((((((((((((((((((((((( (((((((((((((((((((((((((((((((((((( #. $n e a!"le of infor!ation 2ust #arely sufficient to &TS would #e (((((((((((((((((((((((((((((((((((( (((((((((((((((((((((((((((((((((((( ((((((((((((((((((((((((((((((((((((.