Code

Description

Paper exit jam

E010 E011 E013 E020 Jam not reaching the exit sensor: The paper which has passed through the fuser unit does not reach the exit sensor. Transfer belt paper-clinging jam: The paper after the 2nd transfer is clinging to the transfer belt, or a paper jam occurred between the registration roller and the paper clinging detection sensor. The paper jam occurred between the registration pass sensor and the paper clinging detection sensor. Stop jam at the exit sensor: The trailing edge of the paper does not pass the exit sensor after its leading edge has reached this sensor.

Other paper jam

E030 E061 E062 E063 E064 E065 E090 E091 E0A0 Power-ON jam: The paper is remaining on the paper transport path when power is turned ON. Incorrect paper size setting for 1st drawer: The size of paper in the 1st drawer differs from size setting of the equipment. Incorrect paper size setting for 2nd drawer: The size of paper in the 2nd drawer differs from size setting of the equipment. Incorrect paper size setting for PFP upper drawer: The size of paper in the 3rd drawer differs from size setting of the equipment. Incorrect paper size setting for PFP lower drawer: The size of paper in the 4th drawer differs from size setting of the equipment. Incorrect paper size setting for bypass tray: The size of paper in the bypass tray differs from size setting of the equipment. Image data delay jam: Image data to be printed cannot be prepared Motor-ON time-out jam: The equipment does not operate normally because abnormality occurred on an interface between the SYS board and engine firmware. Image transport ready time-out jam: Image data to be printed cannot be sent.

Paper misfeeding
E110 E120 E130 E140 E150 E160 E190 ADU misfeeding (Paper not reaching the registration sensor): The paper which has passed through ADU does not reach the registration sensor during duplex printing. Bypass misfeeding (Paper not reaching the bypass feed sensor): Paper fed from the bypass tray does not reach the bypass feed sensor. 1st drawer misfeeding (Paper not reaching the 1st drawer feed sensor): The paper fed from the 1st drawer does not reach the 1st drawer feed sensor. 2nd drawer misfeeding (Paper not reaching the 2nd drawer feed sensor): The paper fed from the 2nd drawer does not reach the 2nd drawer feed sensor. PFP upper drawer misfeeding (Paper not reaching the PFP upper drawer feed sensor): The paper fed from the PFP upper drawer does not reach the PFP upper drawer feed sensor. PFP lower drawer misfeeding (Paper not reaching the PFP lower drawer feed sensor): The paper fed from the PFP lower drawer does not reach the PFP lower drawer feed sensor. LCF misfeeding (Paper not reaching the LCF feed sensor): The paper fed from the LCF does not reach the LCF feed sensor.

Paper transport jam

E200 E210 E220 E270 E300 E310 E320 1st drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st drawer feed sensor. 2nd drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st drawer feed sensor. 2nd drawer transport jam (Paper not reaching the 1st drawer feed sensor): The paper does not reach the 1st drawer feed sensor after it has passed the 2nd drawer feed sensor. Bypass transport jam (Paper not reaching the registration sensor): Paper fed from the bypass tray and passed through the bypass feed sensor does not reach the registration sensor. PFP upper drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st drawer feed sensor. PFP upper drawer transport jam (Paper not reaching the 1st drawer feed sensor): The paper does not reach the 1st drawer feed sensor after it has passed the 2nd drawer feed sensor. PFP upper drawer transport jam (Paper not reaching the 2nd drawer feed sensor): The paper does not reach the 2nd

drawer feed sensor after it has passed the PFP upper drawer feed sensor. E330 E340 E350 E360 E3C0 E3D0 E3E0 PFP lower drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the 1st drawer feed sensor): The paper does not reach the 1st drawer feed sensor after it has passed the 2nd drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the 2nd drawer feed sensor): The paper does not reach the 2nd drawer feed sensor after it has passed the PFP upper drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the PFP upper drawer feed sensor): The paper does not reach the PFP upper drawer feed sensor after it has passed the PFP lower drawer feed sensor. LCF transport jam (Paper not reaching the registration sensor): Paper fed from the LCF and passed through the 1st drawer feed sensor does not reach the registration sensor. LCF transport jam (Paper not reaching the registration sensor): Paper fed from the LCF and passed through the 1st drawer feed sensor does not reach the registration sensor. LCF transport jam (Paper not reaching the 2nd drawer feed sensor): Paper fed from the LCF and passed through the LCF feed sensor does not reach the 2nd drawer feed sensor.

Cover open jam

E400 E410 E420 E430 E440 E450 E480 E4A0 Jam access cover open jam: The jam access cover has opened during printing. Front cover open jam: The front cover has opened during printing. PFP side cover open jam: The PFP side cover has opened during printing. ADU open jam: The ADU has opened during printing. Side cover open jam: The side cover has opened during printing. LCF side cover open jam: The LCF side cover has opened during printing. Bridge unit open jam: The bridge unit has opened during printing. Waste toner cover open jam: The waste toner cover has opened during printing.

Paper transport jam (ADU section)

E510 E520 Jam not reaching the ADU entrance sensor: The paper does not reach the ADU entrance sensor after it is switchbacked in the exit section. Stop jam in the ADU: The paper does not reach the ADU exit sensor after it has passed the ADU entrance sensor.

Other paper jam

E550 E551 E552 Paper remaining jam on the transport path: The paper is remaining on the transport path when printing is finished. Paper remaining jam on the transport path (when a service call occurs) Paper remaining jam on the transport path (when the cover is closed)

RADF jam
E712 E714 E721 E722 E724 E725 E726 E731 E860 Jam not reaching the original registration sensor: The original fed from the original feeding tray does not reach the original registration sensor Feed signal reception jam: The feed signal is received even no original exists on the original feeding tray. Jam not reaching the read sensor: The original does not reach the read sensor after it has passed the registration sensor (when scanning obverse side) or the reverse sensor (when scanning reverse side). Jam not reaching the original exit/reverse sensor (during scanning): The original which passed the read sensor does not reach the original exit/reverse sensor when it is transported from the scanning section to exit section. Stop jam at the original registration sensor: The trailing edge of the original does not pass the original registration sensor after its leading edge has reached this sensor. Stop jam at the read sensor: The trailing edge of the original does not pass the read sensor after its leading edge has reached this sensor. Transport/exit signal reception jam: RADF receives the transport/exit reception signal from the equipment when no original is at the exposure waiting position Stop jam at the original exit/reverse sensor: The trailing edge of the original does not pass the original exit/reverse sensor after its leading edge has reached this sensor. RADF jam access cover open: The RADF jam access cover has opened during RADF operation.

E870 E871

RADF open jam: RADF has opened during RADF operation Cover open jam in the read ready status

Finisher jam (Bridge unit)

E910 E920 E930 E940 Jam at the bridge unit transport sensor 1: The paper does not reach the bridge unit transport sensor 1 after it has passed the exit sensor. Stop jam at the bridge unit transport sensor 1: The trailing edge of the paper does not pass the bridge unit transport sensor 1 after its leading edge has reached the sensor. Jam at the bridge unit transport sensor 2: The trailing edge of the paper does not reach the bridge unit transport sensor 2 after its leading edge has reached the bridge unit transport sensor 1. Stop jam at the bridge unit transport sensor 2: The trailing edge of the paper does not pass the bridge unit transport sensor 2 after its leading edge has reached the bridge unit transport sensor 2.

Finisher jam (Punch unit)

E9F0 Punching jam: Punching is not performed properly. [MJ-1101/1106 (when MJ-6103 is installed)]

Finisher jam (Finisher section)

EA10 EA20 EA21 EA22 EA23 EA24 EA25 EA26 EA27 EA28 EA29 EA30 EA31 EA32 EA40 EA50 EA60 EA70 Paper transport delay jam: The paper which has passed the bridge unit does not reach the inlet sensor.[MJ-1031/1101] The paper which has passed the bridge unit does not reach the inlet sensor. [MJ-1106] Paper transport stop jam: The paper does not pass through the inlet sensor. The paper which has passed through the inlet sensor does not reach the feeding sensor. [MJ- 1101/1106] Paper size error jam: Paper does not reach the sensor because the paper is shorter than spec. [MJ-1101/1106] Paper transport jam (Finisher paper punching edge detection sensor): The paper position sensor on the Finisher transport path detects paper shorter than the acceptable paper size. [MJ-1101/1106] Paper transport jam (transport sensor): Paper being transported on the Finisher transport path is stopped at the outlet sensor at 27.56 inches or longer. [MJ-1101/1106] Paper transport jam (between entrance and transport sensors): The leading edge of paper which has passed the entrance sensor on the Finisher transport path does not reach the transport sensor. [MJ-1101/1106 Paper transport jam (after paper stack exit): The finishing tray paper detection sensor detects paper after a stack of paper exits from the finishing tray. [MJ-1101/1106] Paper transport jam (stop command request): A command to stop equipment operation is received while paper is being transported in the Finisher. [MJ-1101/1106] Paper transport jam (paper not inserted): The equipment detects a paper-not-inserted jam but the entrance sensor is turned ON before the equipment is stopped. [MJ-1101/1106] Paper transport jam (paper holder plate operation delay): An attempt to start the arm assisting operation for dropping paper on the finishing tray is made, but the previous arm assisting operation has not yet been finished. [MJ-1101/1106] Paper transport jam (stack transport delay): The buffer tray is extended to drop a stack of paper on the finishing tray but the previous stack has not yet exited. [MJ-1101/1106] Power-ON jam: Paper exists at the inlet sensor when power is turned ON. [MJ-1031] Transport path paper remaining jam: The paper which has passed through the inlet sensor does not reach the transport sensor. [MJ-1101/ 1106] Exit paper remaining jam: The paper is remaining on the finishing tray when the power is turned ON. [MJ-1101/1106] Joint open jam: The finisher cover opened during machine operation. [MJ-1031] Cover open error: The front cover or stationary tray is opened during paper transport. [MJ-1106] Stapling jam: Stapling is not performed properly. [MJ-1031/1101] Early arrival jam: The inlet sensor detects the paper earlier than a specified timing. [MJ-1031/1101/1106] Stack exit belt home position error: The stack exit belt is not at the home position. [MJ-1101/ 1106] Stack slider home position error: The stack slider is not at the home position. [MJ-1031]

Finisher jam (Saddle stitcher section)

EA90 EAA0 EAB0 EAB1 Door open jam: The delivery cover or inlet cover has opened during printing. [MJ-1106] Paper remaining in Saddle Stitch Finisher: Paper remaining in Saddle Stitch Finisher [MJ- 1106] Paper transport jam in Saddle Stitch Finisher: Paper transport jam in Saddle Stitch Finisher [MJ-1106] Short paper jam: Short paper jam (Saddle Stitch Finisher) [MJ-1106]

EAD0

Print end command time-out jam: The printing has not finished normally because of an error occurring on the interface between the SYS board and the engine firmware at the end of printing.

Finisher jam
EAE0 EB30 Receiving time time-out jam: The printing has been interrupted because of the communication error between the equipment and finisher when the paper is transported from the equipment to the finisher. Ready time time-out jam: The equipment judges that the paper transport to the finisher is disabled because of the communication error between the equipment and finisher at the start of printing.

Paper transport jam

EB50 EB60 Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper. Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper (redetection after no jam is detected at [EB50]).

Finisher jam
ED10 ED11 ED12 ED13 ED14 ED15 ED16 EF10 EF11 EF12 EF13 EF14 EF15 EF16 EF17 EF18 EF19 EF20 Skew adjustment motor (M1) home position detection abnormality: The Skew adjustment motor is not at the home position. [MJ-1101/ 1106 (when MJ-6103 is installed)] Sideways adjustment motor (M2) home position detection error: The Sideways adjustment motor is not at the home position. [MJ-1101/1106 (when MJ-6103 is installed)] Shutter home position error: The shutter is not at the home position. [MJ-1101/1106] Front alignment plate home position error: The front alignment plate is not at the home position. [MJ-1101/1106] Rear alignment plate home position error: The rear alignment plate is not at the home position. [MJ-1101/1106] Paddle home position error: The paddle is not at the home position. [MJ-1101/1106] Buffer tray home position error: The buffer tray is not at the home position. [MJ-1101/1106] Paper not supported for Saddle Stitch Finisher: Unsupported paper size, type and an excess number of pages for stapling are selected. [MJ- 1106] Saddle Stitch Finisher stapling error (front): Front stapling is not correctly done. [MJ-1106] Saddle Stitch Finisher stapling error (rear): Rear stapling is not correctly done. [MJ-1106] Saddle paper holder home position detection abnormality: The paper holder home position cannot be detected. [MJ-1106] Saddle paper exit jam: Outputting paper is not completed within a fixed time. [MJ-1106] Saddle Stitch Finisher side alignment motor home position detection abnormality: The side alignment motor home position cannot be detected. [MJ-1106] Saddle Stitch Finisher stacker motor home position detection abnormality: The stacker motor home position cannot be detected. [MJ- 1106] Saddle Stitch Finisher folding blade home position detection abnormality: The folding blade home position cannot be detected. [MJ- 1106] Saddle Stitch Finisher additional folding roller home position detection abnormality: The additional folding roller home position cannot be detected. [MJ-1106] Saddle paper folding jam: Fold processed paper cannot be transported to the additional folding roller. [MJ-1106] Saddle stacker jam: Transported paper cannot be detected in the stacker.

Drive system related service call

C010 C020 C030 Main motor abnormality: The main motor is not rotating normally. Developer drive motor abnormality: The developer drive motor is not rotating normally. Transport motor abnormality: The transport motor is not rotating normally.

Paper feeding system related service call

C040 C130 C140 C150 PFP motor abnormality: The PFP motor is not rotating normally. (the case that paper can be fed from any drawer except the PFP) 1st drawer tray abnormality: The tray-up motor is not rotating or the 1st drawer tray is not moving normally. (the case that paper can be fed from any drawer except the 1st drawer) 2nd drawer tray abnormality: The tray-up motor is not rotating or the 2nd drawer tray is not moving normally. (the case that paper can be fed from any drawer except the 2nd drawer) PFP upper drawer tray abnormality: The PFP upper drawer tray-up motor is not rotating or the PFP upper drawer tray is

not moving normally. (the case that paper can be fed from any drawer except the PFP upper drawer) C160 C180 C1A0 C1B0 PFP lower drawer tray abnormality: The PFP lower drawer tray-up motor is not rotating or the PFP lower drawer tray is not moving normally. (the case that paper can be fed from any drawer except the PFP lower drawer) LCF tray-up motor abnormality: The LCF trayup motor is not rotating or the LCF tray is not moving normally. (the case that paper can be fed from any drawer except the LCF) LCF end fence motor abnormality: The LCF end fence motor is not rotating or the LCF end fence is not moving normally. (the case that paper can be fed from any drawer except the LCF) LCF transport motor abnormality: The LCF transport motor is not rotating normally (when paper can be fed from any drawer except the LCF).

Scanning system related service call

C260 C270 C280 C290 Peak detection error: Lighting of the exposure lamp (white reference) is not detected when power is turned ON. (1) Carriage home position sensor not turning OFF within a specified period of time: The carriage does not shift from its home position in a specified time. (2) Downloading firmware with an incorrect model. If the error occurs, the exposure lamp lights twice at the same time. Carriage home position sensor not going ON within a specified time Scanner fuse blowout: 24V power for the scanning system is not supplied at the scanner warming-up after power-ON.

Copy process related service call

C360 C370 C380 C381 C390 C391 C3A0 C3A1 C3B0 C3B1 C3E0 C3E1 Charger cleaner motor abnormality: Charger cleaner motor is not rotating or wire cleaner is not moving normally Transfer belt motor abnormality (Drum TBU motor abnormality) Auto-toner sensor-K abnormality (upper limit) Auto-toner sensor-K abnormality (lower limit) Auto-toner sensor-C abnormality (upper limit) Auto-toner sensor-C abnormality (lower limit) Auto-toner sensor-M abnormality (upper limit) Auto-toner sensor-M abnormality (lower limit) Auto-toner sensor-Y abnormality (upper limit) Auto-toner sensor-Y abnormality (lower limit) Developer unit replacement (old-new) detection abnormality Drum/cleaner/charger unit replacement (oldnew) detection abnormality

Fuser unit related service call

C411 C412 C443 C445 C446 C447 C448 C449 C450 C451 C452 C465 Thermistor or heater lamp abnormality at power-ON: Abnormality of the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. Thermistor/heater lamp abnormality at power- ON: Thermistor abnormality is detected at power-ON or the fuser roller temperature does not rise within a specified period of time after power-ON. Heater lamp abnormality after abnormality judgment (not reaching to intermediate temperature) Heater lamp abnormality after abnormality judgment (pre-running end temperature abnormality) Heater lamp abnormality after abnormality judgment (pre-running end temperature abnormality) Heater lamp abnormality after abnormality judgment (temperature abnormality at ready status) Heater lamp continuous lighting abnormality: Heater lamp lights continuously for a certain period of time when the pressure roller temperature during ready status is higher than the specified Heater lamp abnormality after abnormality judgment (temperature abnormality at high temperature) Abnormal temperature difference between the center thermopile and the edge thermistor (Heater lamp abnormality after abnormality judgment) Abnormal temperature difference between the center thermopile and the edge thermistor (Heater lamp abnormality after abnormality judgment) Abnormal thermopile temperature difference (Heater lamp abnormality after abnormality judgment) Pressure roller thermistor abnormality after entering ready status (pre-running end temperature abnormality)

C466 C467 C468 C471 C472 C475 C480 C490 C4B0 C4B1 C4C0 C4D0 C4F0 C4F1

Pressure roller thermistor abnormality after entering ready status (pre-running end temperature abnormality) Pressure roller thermistor abnormality after entering ready status (temperature abnormality at ready status) Pressure roller thermistor abnormality after entering ready status (overheating) IH power voltage abnormality or IH initial abnormality (IH board initial abnormality) IH power voltage abnormality (power supply abnormality) IH power voltage abnormality (power supply abnormality when door is opened) Overheating of IGBT: The temperature of the IGBT rises abnormally. IH control circuit or IH coil abnormality: Abnormality is detected in IH control circuit or IH coil is broken/ shorted. Fuser unit counter abnormality Fuser unit destination selection abnormality Fuser unit new/old detection fuse abnormality Fuser belt thermopile abnormality Center thermistor error correction Side thermistor error correction

Optional communication related service call

C550 C551 C560 C570 C580 CE00 C5A0 C5A1 RADF I/F error: Communication error has occurred between the RADF and the scanner. RADF model detection error Communication error between Engine-CPU and PFC board Communication error between Engine-CPU and IPC board Communication error between IPC board and finisher Communication error (signal transmission to the Hole Punch Unit) [MJ-1037] EEPROM not connected (LGC board) EEPROM data abnormality (LGC board)

Communication related service call C8E0

C900 C901 C910 C911 C940 C960 C962 RADF communication protocol abnormality: The system has to be stopped because the control Connection error between SYS board and LGC board System format error for scanner Toner cartridge IC chip access board abnormality Toner cartridge IC chip access board abnormality (caused by factors other than C910) Engine-CPU abnormality Connection error between LGC board and DRV board, ID abnormality LGC board ID abnormality

Circuit related service call

C970 C9E0 CA00 High-voltage transformer abnormality: Leakage of the main charger is detected. Connection error between SLG board and SYS board color registration abnormality

Laser optical unit related service call

CA10 CA20 Polygonal motor abnormality: The polygonal motor is not rotating normally. H-Sync detection error: H-Sync signal detection PC board cannot detect laser beams.

Finisher related service call

CB00 CB01 CB10 CB11 Finisher not connected: Communication error has occurred between the equipment and finisher. Finisher communication error: Communication error has occurred between the equipment and finisher. Entrance motor abnormality: The entrance motor is not rotating normally. Buffer tray guide motor abnormality: The buffer tray guide motor is not rotating or the buffer tray guide is not moving

normally. CB12 CB13 CB14 CB20 CB30 CB31 CB40 CB50 CB51 CB60 CB70 CB80 CB81 CB82 CB83 CB84 CB90 CB91 CB92 CB93 CB94 CB95 CBA0 CBB0 CBC0 CBD0 CBE0 CBF0 CC02 CC00 CC10 CC20 CC21 CC22 CC23 CC30 CC31 Buffer roller drive motor abnormality: The buffer roller drive motor is not rotating or the buffer roller is not moving normally. Finisher exit motor abnormality Paper holding arm motor abnormality Delivery motor abnormality: Delivery motor or delivery roller is not rotating normally. Movable tray shift motor abnormality: The movable tray shift motor is not rotating or the movable tray is not moving normally. Movable tray paper-full detection error: The actuator of the movable tray paper-full detection sensor does not move smoothly. Front alignment motor abnormality: The front alignment motor is not rotating or the front align/1106ment plate is not moving normally. Staple unit abnormality: Staple unit is not moving normally. Stapler home position error: The stapler home position sensor does not work. Stapler shift home position error: The stapler is not at the home position. Stapler shift motor abnormality: Stapler shift motor is not rotating or staple unit is not moving normally. Paper loading amount detection sensor abnormality Backup RAM data abnormality: Abnormality of checksum value on finisher controller PC board is detected when the power is turned ON. Flash ROM abnormality: Abnormality of checksum value on finisher controller PC board is detected when the power is turned ON. Finisher - Main CPU program error Saddle Stitch Finisher - Main CPU program error Hole Punch Unit - Main CPU program error Paper folding blade motor (M12) abnormality Saddle Stitch Finisher flash ROM abnormality Saddle Stitch Finisher RAM abnormality Additional folding motor abnormality Saddle transport motor abnormality Stacker motor abnormality Front saddle stapler home position error: The stapler home position detection is abnormally operated and finished. Rear saddle stapler home position error: The stapler home position detection is abnormally operated and finished. Saddle Stitch Finisher side alignment motor (M15) abnormality: The alignment motor is not rotating or the alignment plate is not working properly. Guide motor abnormality: Guide motor is not rotating or guide is not moving normally Saddle Stitch Finisher folding motor (M17) abnormality: The folding motor is not rotating or the folding roller is not moving normally. Stacker motor (M9) abnormality Stack exit roller nip home position detection error[MJ-1036] Exit roller nip adjustment motor (M4) abnormality[MJ-1037] Sensor connector abnormality: Connector of guide home position sensor, paper pushing plate home position sensor or paper pushing plate top position sensor is disconnected. Micro switch abnormality: With all covers closed, inlet door switch, delivery door switch or front cover switch is open. Saddle communication error Saddle stitch 3rd transport roller drive motor (M10) abnormality[MJ-1037] Saddle stich stapler home position detection error[MJ-1037] An abnormal interruption of the encoder pulse of the folding blade occurrs. Stack transport motor abnormality: The stack transport motor is not rotating or the stack transport belt is not moving normally. Stack delivery motor abnormality: The stack delivery motor is not rotating normally. Transport motor abnormality: The transport motor is not rotating or the stack transport roller -1 and -2 is not rotating

normally. CC40 CC41 CC50 CC51 CC52 CC53 CC54 CC60 CC61 CC71 CC72 CC80 CC90 CC91 CC92 CC93 CC94 CCB0 CCD0 CCE0 CCF0 CCF1 Swing motor abnormality: Swing motor is not rotating or swing unit is not moving normally Paper holder cam home position abnormality: The paper holder cam is not at the home position. Horizontal registration motor abnormality: Horizontal registration motor is not rotating or puncher is not shifting normally Sideways adjustment motor (M2) abnormality: Sideways adjustment motor is not rotating or puncher is not shifting normally. Skew adjustment motor (M1) abnormality: Skew adjustment motor is not rotating or puncher is not shifting normally. Punch waste full sensors (S41 and S42) abnormality[MJ-1037] Abnormality of paper detection sensors (S24 and S25)[MJ-1036] Abnormality of trailing edge detection sensors (S39 and S40) and horizontal registration detection sensors (S39 and S40)[MJ-1037] Punch motor abnormality [MJ-1036] Punch motor (M15) abnormality [MJ-1037] Punch motor (M3) home position detection error: Punch motor is not rotating or puncher is not shifting normally. Punch ROM checksum error: Abnormality of checksum value on Hole punch controller PC board is detected when the power is turned on. Punch RAM read/write error: Abnormality of checksum value on Hole punch controller PC board is detected when the power is turned on. Rear alignment motor abnormality: The rear alignment motor is not rotating or the rear alignment plate is not moving normally. Tray shift motor abnormality: The tray shift motor is not rotating or the stack tray is not moving normally. The detection of the home position of the gripper arm ends abnormality. Movable tray upper limit detection error [MJ- 1037] Knurled roller shift solenoid abnormality [MJ- 1036] Fan motor abnormality[MJ-1036] Offset motor abnormality: The offset motor is not rotating normally. Stack ejection motor abnormality: Stack ejection motor or stack ejection roller is not rotating normally Paper trailing edge assist motor abnormality: Paper trailing edge assist motor is not rotating or paper trailing edge assist is not moving normally Gear changing motor abnormality: Gear changing motor is not rotating normally Tray safety switch abnormality (1) The tray safety switch turned on during tray operation (moving up or down). (2) The tray operated with the tray safety switch turned on.

Process related service call

CD70 CD71 Waste toner box mixing paddle locked: The mixing paddle in the waste toner box does not rotate. Waste toner motor locking error ("Waste toner box replacement"): "Waste toner box replacement" appears when either CD70 or CD71 error occurs. The error code CD72 is noted on the error history and logs.

Finisher related service call

CDE0 CE00 Paddle motor abnormality: The paddle motor is not rotating or the paddle is not rotating normally. Communication error between finisher and punch unit: Communication error between finisher controller PC board and punch controller PC board

Image control related service call

CE10 CE20 CE40 CE41 CE50 CE60 Image quality sensor abnormality (OFF level): The output value of this sensor is out of a specified range when sensor light source is OFF Image quality sensor abnormality (no pattern level): The output value of this sensor is out of a specified range when the image quality control test pattern is not formed. Image quality control test pattern abnormality: The test pattern is not formed normally Image quality TRC control test pattern abnormality: The image quality TRC control test pattern is not printed normally. Temperature/humidity sensor abnormality: The output value of this sensor is out of a specified range. Drum thermistor-Y abnormality: The output value of the drum thermistor-Y is out of a specified range

CE70 CE71 CE80 CE81 CE90 CEC0 CEC1 CEC2 CF10 CF90 CF91 CF92 F070 F071 F090

Drum drive switching abnormality: The drum switching detection sensor (S19) is not turned ON after the drum motor was rotated for a specified period of time. Drum phase adjustment abnormality: Drum phase sensors (Color drum phase sensor (S43) and K drum phase sensor (S44)) are not turned ON after the drum motor was rotated for a specified period of time. LED head communication error Interface initialization error between LED head and LGC board Drum thermistor-K abnormality: The output value of the drum thermistor-K is out of a specified range. 2nd transfer roller position detection abnormality: The 2nd transfer roller does not contact/release normally. 2nd transfer roller contacting position detection abnormality 2nd transfer roller releasing position detection abnormality Communication module SRAM reading failure. Laser optical unit shutter abnormality. NVRAM abnormality on the SYS board SRAM and NVRAM abnormality on the SYS board Communication error between System-CPU and Engine-CPU Communication initialization error between System-CPU and Engine-CPU SRAM abnormality on the SYS board

Other service call

F100 F100_0 F100_1 F100_2 F101 F101_0 F101_1 F101_2 F101_3 F102 F103 F104 F105 F106 F106_0 F106_1 F106_2 F106_3 F106_4 F106_5 F108 F109_0 F109_1 F109_2 F109_3 HDD format error: HDD cannot be initialized normally HDD format error: Operation of HDD key data fails. HDD format error: Encryption key data of either the SYS board or the SRAM board for the SYS board are damaged. HDD format error: Encryption key data of both the SYS board and the SRAM board for the SYS board are damaged. HDD unmounted: Connection of HDD cannot be detected HDD connection error (HDD connection cannot be detected.) Root partition mount error (HDD formatting fails.): The HDD cannot be connected (mounted) caused by damage to the areas in which the program is mainly stored. Normal partition mount error (HDD normal partition mounting fails.): The HDD cannot be connected (mounted) caused by damage to areas other than those described in the F101_0 and F101_1 errors. Encryption partition mount error (HDD encryption partition mounting fails.): The HDD cannot be connected (mounted) caused by damage to the areas in which the key is stored. HDD start error: HDD cannot become Ready state. HDD transfer time-out: Reading/writing cannot be performed in the specified period of time. HDD data error: Abnormality is detected in the data of HDD. HDD other error Point and Print partition damage ADI-HDD error: Illegal disk replacement detected (ADI-HDD Exchange to SATA-HDD) ADI-HDD error: HDD type detection error ADI-HDD error: ADI encryption key download operation error ADI-HDD error: ADI authentication Admin Password generation error ADI-HDD error: Authentication random number generation error ADI-HDD error: Authentication data transmission error SHA partition damage Key consistency error: Consistency check operation error. Key consistency error: SRAM encryption AES key data damage Key consistency error: Signature Check public key damage. Key consistency error: HDD encryption parameter damage.

F109_4 F109_5 F109_6 F110 F111 F120 F121 F122 F124 F130 F131 F140 F200 F350 F400 F500 F510 F520 F521 F550 F600 F700 F800 F900 F902_0 F902_1 F902_3

Key consistency error: license data damage. Key consistency error: Encryption key for ADIHDD is damaged. Key consistency error: Administrator password error for ADI-HDD authentication. Communication error between System-CPU and Scanner-CPU Scanner response abnormality Database abnormality: Database is not operating normally. Database abnormality (user information management database) Database abnormality (Message/Job log management database) Database abnormality: Database is not operating normally. (Language management database) Invalid MAC address Error due to damage to filtering setting file ASIC format error: ASIC formatting fails or memory acquiring fails when software is formatted Data Overwrite option (GP-1070) disabled SLG board abnormality SYS board cooling fan abnormality HD partition damage Application start error Operating system start error Integrity check error Encryption partition error Software update error Overwrite error Date error Machine information alignment error Mistaken HDD installation error System firmware / System software model information error - Invalid system firmware/ software is installed on 20/25 ppm model. System firmware / System software model information error - Invalid system firmware/ software is installed on LL20/LL25 ppm model.