HIGHER COLLEGES OF TECHNOLOGY

Ras Al Khaimah





Work Experience Report





Organization Name : RAK Traffic Department
Student Name: Hend Abdulla Mohammed Al hadeyya
Student ID: H00150982
Student Section : Aplied Media Semester 6
College Mentor : Khadija Altenaiji
Date: 11-06-2013
Table of Contents

Relation to work plan ...................................................................................................................... 3
My Work Plan ................................................................................................................................. 3
Employer Information ..................................................................................................................... 4
Name & location ......................................................................................................................... 4
Organizational structure .................................................................................................................. 4
Drivers License ........................................................................................................................... 4
Vehicles Licensing ...................................................................................................................... 5
Support Services .......................................................................................................................... 5
My Work Details............................................................................................................................. 5
First two weeks............................................................................................................................ 5
Special Attitude ....................................................................................................................... 5
Next three weeks ......................................................................................................................... 6
Special Attitude ....................................................................................................................... 6
The last three weeks .................................................................................................................... 6
Interpersonal and communication skills ......................................................................................... 7
Dealing with customers ............................................................................................................... 7
Teamwork.................................................................................................................................... 7
Conclusion and recommendations .................................................................................................. 7
Appendices ...................................................................................................................................... 9


Relation to work plan
The following is a report on my first work experience, it begins with a description of the
organization which I was placed, and all activities that I did in the course of the placement.
Moreover, I will discuss, analyze and reflect on my personal and professional development in the
course of the placement.
My work experience has been with the RAK Traffic Department, an organization that for
vehicles and drivers licensing and supervision of traffic laws and traffic.
My Work Plan


Week
Number

Department

Work Assignment

Company
Supervisor



1-2


Drivers
License
- Open license file.
- Renew driving license.
- Replace driving license from another
country to UAE.
- Booking appointment for driving
test.
- Print a new driving license.



Ahmed Al kaizy



3-4-5


Vehicles
Licensing
- Renew vehicles.
- Register new vehicles.
- Vehicle Cancellation or Vehicle
waiver.
- Change plate number.
- Change Statement.



Abdulla Khalfan
- Create a tourist deportation
certificate for the vehicle


6-7-8

Support
Services
- Staff vacations
- Preparation of annual reports
- Provide all the necessary supplies for
administration.



Saif Ali

Employer Information
Name & location
My work experience was in the head office of RAK Traffic Department which located in
the intrance of RAK- Al Dhait. There are about 105 employees devided in to three main sections
drivers license , vehicles licensing and support services.
Organizational structure
RAK traffic department consist of three main sections:-
Drivers License
This section is for all things related to driving license like open new file , renew license
and print new driving license. This section have a special office for ladies and other office for
men. However, most of employees are men because most of the customers are men and the
number of customers increase at the beginning of the month.
Vehicles Licensing
Vehicles licensing is the section which concern about the vehicles registration , renew ,
cancel and other things related to vehicles and they have a small office for Salik. The employees
in this section are about six employers , four of them are women.
Support Services
Support services section associated directly with the administration manager. This section
are focus on the employees and follow-up of Legal affairs in the administration, complete
Personnel transactions and follow-up evaluation of their performance.
My Work Details
First two weeks
In the first two weeks I was in driving license section, where the new drivers come to
open new file also in this section you can renew your driving licsense and all things related to
driving license. All transactions are done electronically by using special system related to the
department, whoever all of the employees have own username and password. Moreover, in this
section I really learn a lot of things about the license. For instance, I know the steps that all
people have to do it before they get driving license. Also, I learned how I can deal with
customers and help them if they face any problem. In this section I learned a lot of task like oral
communication and dealing with customers. The most language that I used to communicate with
the customers is Arabic and a little English for foreign customers.
Special Attitude
In this section I really feel very comfortable and I was very enthusiastic to learn more and
help the employers (Aida Hassan and Nasema) , because I learn very quickly they feel
confedince and trust me by give me their username and passwords to finish customers
transactions and they also trust me to collect transaction fees and delivered to the Fund.
Next three weeks
In the next three weeks they moved me into the vehicles licensing section. This section is
responsible for everything related to vehicles such as, registration new vehicles, renew vehicles,
cancel vehicles and change plate number. Also, in this section they used computer with special
system. However, this section doesnt have a lot of customers because most of the customers go
to (Al shamel ) to finish their transactions. Additionally, I gained a lot of experience on vehicles
licensing . For example , I know what the documents that they need for rigistration car like
customs sheet and the insurance paper.
Special Attitude
As I was in the vehicles licensing section the section , I renew my own car and I try to find
a nice plate number for my car. I raelly proud of my self infront of my family and show them
that I can take responsibility.
The last three weeks
In the last three weeks I was in the Support Services section, which responsible for the
employees like, vacations, attendance and another thing related to the administration. In this
section we met the employer (Jawaher) and she have a bachelor's degree in media studies. We
(me and two students) discuss with her and told her that we want to create a movie for RAK
Traffic Department because during our training period we didnt face anything related to our
major. She agree and she told the RAK Traffic Department manager and they encourage us to
create this movie.
We start to sketch our ideas and brainstorming, then we met the supervisor of this
section who is Saif Ali, and told them what the exactly place that we want to go to shoot their
like, Al shamel and Road Driving Tests. They really cooperate with us and help us when we face
some issues.
Interpersonal and communication skills
During these two month I develop my skills and I learned a new skills for example:-
Dealing with customers
Some times the customers come and they are very angry because he was wait from along
time. In this situation I just welcom the customers and calm his temper and apology for him.
Also, some times the customers didnt bring all the documents that we need to complete
their transactions, when I told them some your documents not complete I cant do your
transactions , he or she shout . In this situation I told the customer Im sorry but this is our rules
if you have any thing you can go to the manager section.
Teamwork
Teamwork is also a very important interpersonal skill to have in your workplace.
Teamwork means you can collaborate with other people and share ideas with them to come to a
common goal. For example, in the last three week I and two students share our ideas and start to
think about the movie that we will create together.
Conclusion and recommendations
To sum up, RAK Traffic Department is a best choice for all students who want to get a
very high quality experience and achieve their goal. During these two months I really enjoy but I
have a little challenge like dealing with men employees whoever, day by day I can control this
issue and I start to deal with them. I thing the communication course that the college provide it
for us is very useful and it helps me in my work placement. The main thing that I learned from
my work experience is to be worry because any small mistake it will accountable for me.
Finally, I have to recommendations, one for students and another for the companies or
departments who received students.
For students
- You have to choose the company or department that you prefer, not because your friends
like to be more comfortable and produce the better that you can.
Companies & Departments
- Provide for the students a very nice environment to help them learn more and give them
chances to exert more effort.







Appendices

1. Organization Charts









2. Me during I work