Frequently asked questions with their solutions

1. Particular employee is not visible in paybill.

A) Please check first 'Date of service expiry' in Employee Statistic Report tab.
Path:- Reports > Payroll > Employee Statistics.
B) o! can also fill !p the "E#$"ith Effect #rom) Date from %han&e Basic 'etails screen.
Path:- "orklist > Payroll > %han&es > %han&e basic Details.
2. TA!"A is not visible in Paybill.
A) At first check (hether these components are checke' or not. P!t the proper 'Effective
from' 'ate.
B) As )A*+RA have been ma'e 'epen'ent on 'Percenta&e ,f Basic' fiel'- so please save the
Basic 'etails (ith proper "E# 'ate from '%han&e basic Details' screen.
Path :- "orklist > Payroll > %han&es > %han&e basic Details.
#. $eduction part is not visible in the paybill or only hal% pa&e o% paybill is visible.
A) %heck all the Emloyee attache' in the bill&ro!p in Employee Statistics. Some ,f the
Employees may be D%PS b!t their D%PS .' fiel' is blank. So 'etach s!ch type of employees
from the bill &ro!p an' &enerate the paybill. /et appropriate correction 'one for these
employees.
Path:- Reports > Payroll > Employee Statistics.
B) #or %onsoli'ate' pay empoloyee D%PS an' /P# 'etails (ill be not Applicable. So Please
select D%PS ra'io b!tton as '0o' an' the P# Detail option as '0ot Applicable'.
Path:-"orklist > Payroll > Employee %onfi&!ration #orm for Shalarth > 0e( Employee
%onfi&!ration #orm for Shalarth > Bank*D%PS*/P# Details
'. (mployee is not &ettin& approved at level2 level# level'.
A) Please &et the post name from office 'etails pa&e an' check the same post in vie( create'
post tab. .f this post name is attache' (ith some other employee- then please re1ect the
form an' chan&e the post-as this post is alrea'y occ!pie'.
Path:- Reports > Payroll > 2ie( %reate' Post
B) Also check the fiel' 3Date of 4oinin& c!rrent Post$in the c!rrent .nstit!tion)5. .t sho!l' be
fiel' properly.
Path:- "orklist > Payroll > Employee %onfi&!ration #orm for Shalarth > 0e( Employee
%onfi&!ration #orm for Shalarth > .nstit!tion Details
). *chool name is not populated in level 2 level# master entries.
A) ,nly those school (ill be pop!late' in these fiel' (hich is approve' at syatem approval
an' also 3Approve DD, ,ffice5 tab. So please check the same.
Path:- "orklist > Payroll > 6aster Screens > Approve DD, ,ffice.
+. ,o data available in inner and pa&e wise report.
A) Please check the fiel' 3type of post5 an' 3&ro!p5 in 3Bill /ro!p 6aintenance5 tab for that
bill &ro!p. .t sho!l' be save' correctly.
Path:- "orklist > Payroll > ,r&ani7ation*,ffice Profile > Bill /ro!p 6aintenance.
B) ,nce paybill is &enerate'- 'on't 'etach the employee from the bill &ro!p-other(ise inner
(ill 'isplay no 'ata available.
-. Particular employee name does not appear in .ank *tatement and Acquittance "oll.
A) Please !p'ate the amo!nt of 0on8/overnment 'e'!ction of the concerne' employee
once a&ain after &eneratin& paybill.
Path:- "orklist > Payroll > Employee .nformation > 0on /overnment.
/. 0oan 1nstallment ,o. is not chna&ed automatically a%ter &eneratin& ne2t month paybill.
A) #or the resol!tion of this iss!e !p'ate loan installment no. of the concerne' employee
man!ally from Employee 9oan Details tab an' re&enerate the paybill.
Path:- "orklist > Payroll > Employee .nformation > Employee 9oan Details.
B) Also for a!tomatic chan&e in .nstallment 0o. c!rrent paybill stat!s sho!l' 'isplay as
'Approve'' an' for this vo!cher entry process m!st be 'one.
Path:- "orklist > Payroll > Payroll /eneration*2ie( > 2ie( * Approve * Delete Bill.
3. (mployees are unable to 4oined %rom 5oinin& o% (mployee tab to particular institution.
A) Please check for vacant post in instit!te lo&in. 6ake s!re there (ill be al(ays a vacant post
available for ne(ly 1oinin& employee.
Path:- Reports > Payroll > 2ie( %reate' Post.
B) Attach vacant post to the s!b bill &ro!p from 'Attach*Detach Employee' screen an' 1oin the
employee to that vacant post.
Path:- "orklist > Payroll > ,r&ani7ation*,ffice Profile > Attach*Deatch Employee.
16.(mployees are unable to 4oined in 1ncrement 7rder.
A) Please check post an' 'esi&nation of the concerne' employees from '%han&e Pay* ,ffice
Details' screen.'Desi&nation' an' 'Desi&nation of Post' sho!l' al(ays be same. .f it is
'ifferent then these employees (ill not be 1oine' in .ncrement ,r'er.
Path:- "orklist > Payroll > %han&es > %han&e Pay*,ffice Details.
(ven a%ter checkin& all the points8 i% issues persist please contact *upport *ta%%.