Current Vacancy

Narrative Description:
Responsible for handling QNB ALAHLI clients & non clients calls to achieve high
quality service.
Duties & Responsibilities:
Handle all customer inquiries & requests.
Send all customer inquiries & requests to the network & related head office depa
rtments.
Determine customers needs and achieve customer satisfaction.
Answer & process clients inquiries, requests & complaints received according to C
all Center processes.
Escalate calls to the Inbound Channel Team Leader if necessary.
Organize appointments/send messages to inbound Channel Team Leader.
Cross sell products and services to clients & non- clients according to Call Cen
ter processes.
Suggest ideas to enhance the service level offered to the clients.
Handle outbound campaigns if availability of queuing needs. for example (coverin
g shortage, crisis, huge campaign, etc.).
Ensure the correct functioning and implementation of the Permanent Supervision,
Compliance and Money Laundering, Operational Risk, and Workplace Success Guideli
nes whenever and wherever possible.
Adhere to QNB ALAHLI policies & procedures in order to guarantee that QNB ALAHLI
business is conducted in Compliance with Local Laws, Internal Rules & Regulatio
ns, as well as, International Standards.
Job Specifications:
Education:
Bachelor Degree in Marketing, Business Administration or Commerce with a minimum
overall grade: Very good
Experience:
0-2 years experience in the related field
Skills:
Handling Skills and Customer Oriented Attitude
Excellent Interpersonal & selling skills
High communication skills, especially verbal
Ability to work under pressure & shifts basis
Good knowledge of computer and telephony Environment
Fluency in Arabic and English written/spoken
If Interested, Kindly apply your CV on
callcenter.vacancy@qnbalahli.com
at .
Photo: Current Vacancy Narrative Description: Responsible for handling QNB ALAHL
I clients & non clients calls to achieve high quality service. Duties & Responsi
bilities: Handle all customer inquiries & requests. Send all customer inquiries
& requests to the network & related head office departments. Determine customers
needs and achieve customer satisfaction. Answer & process clients inquiries, requ
ests & complaints received according to Call Center processes. Escalate calls to
the Inbound Channel Team Leader if necessary. Organize appointments/send messag
es to inbound Channel Team Leader. Cross sell products and services to clients &
non- clients according to Call Center processes. Suggest ideas to enhance the s
ervice level offered to the clients. Handle outbound campaigns if availability o
f queuing needs. for example (covering shortage, crisis, huge campaign, etc.). En
sure the correct functioning and implementation of the Permanent Supervision, Co
mpliance and Money Laundering, Operational Risk, and Workplace Success Guideline
s whenever and wherever possible. Adhere to QNB ALAHLI policies & procedures in
order to guarantee that QNB ALAHLI business is conducted in Compliance with Loca
l Laws, Internal Rules & Regulations, as well as, International Standards. Job S
pecifications: Education: Bachelor Degree in Marketing, Business Administration
or Commerce with a minimum overall grade: Very good Experience: 0-2 years experi
ence in the related field Skills: Handling Skills and Customer Oriented Attitude
Excellent Interpersonal & selling skills High communication skills, especially
verbal Ability to work under pressure & shifts basis Good knowledge of computer
and telephony Environment Fluency in Arabic and English written/spoken If Intere
sted, Kindly apply your CV on callcenter.vacancy@qnbalahli.com