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Aviation Safety Manual, Annex 5

9. PASSENGERS AND CARGO HANDLING



Mission:
Date of assessment:
Name of person doing the assessment:

Determine appropriate level of risk and put score in the respective S column:
1 for low risk; 2 for medium risk and 3 for high risk

9.1. Passenger Services

Area Low Risk S Medium Risk S High Risk S
1
Are updated
MOVCON SOP
(passenger and
cargo) available
and in use?
Yes, SOP are
available, have been
distributed and are
used by all concerned
personnel. SOP are
updated as required.
All new MOVCON staff
are briefed on the SOP
on their arrival and
receive training and
supervision before
being allowed to work.

SOP are in the
process of being
developed and will be
ready for approval
within the next two
months.
SOP are available but
some staff are not
aware of their
existence (30% or
less) or do not have
access to the same.
No training as such is
given, people are sent
to watch someone
work for a few days
before being allowed
to work in their
assigned position.

SOP are not available.
In general (30% or
more) staff do not
receive any training or
supervision, they are
allowed almost
immeadiately to start
working in their
assigned positions.

2
Are appropriate
passengers
booking procedures
for civilian and
military personnel in
place and followed?
Yes, MOP (Movement
of Personnel forms) are
prepared, authorized
by the immediate
supervisor and
approved by the
CAO/DOA and
presented to the
MOVCON offices 48
hours prior to the
requested date of
travel.

In general MOPS are
properly prepared and
authorized.
Very often MOPS are
presented to the
MOVCON offices the
day prior to the
requested date of
travel.

MOPS are often badly
prepared (signatures
missing, no ID number,
wrong dates and so on).
Very often last minute
MOPS are received and
accepted at the airport
before a flight.

3
Are appropriate
passengers
booking procedures
for UN Agency
personnel in place
and followed?
Yes, appropriate MOP
have been prepared
and authorized by the
CAO/DOA, and an Air
Passenger Request
form signed by his
immediate supervisor
sent to MOVCON
section. Papers must

In general MOPS are
properly prepared and
authorized.
Very often MOPS are
presented to the
MOVCON offices 24
to 48 hours prior to the
requested date of
travel.

MOPS are often badly
prepared (signatures
missing, no ID number,
wrong dates and so on).
Very often last minute
MOPS are received and
accepted at the airport
before a flight

Aviation Safety Manual, Annex 5

be presented to
Movcon section 72
hours prior to the date
of travel.
4
Are appropriate
passengers
booking procedures
for non-UN
personnel in place
and followed?
Request with official
letter head is sent to
the CAO/DOA at least
72 hours in advance
prior to date of
requested flight, non
UN MOP form is
correctly filled out and
a General Release
Waiver signed

In general requests
and MOPS are
properly prepared and
authorized.
Very often requests
and MOPS are
presented to the
MOVCON offices 24
to 48 hours prior to the
requested date of
travel.

Requests and MOPS
are often badly prepared
(signatures missing, no
ID number, wrong dates
and so on).
Very often last minute
MOPS are received and
accepted at the airport
before a flight

5
Are appropriate
passengers
booking procedures
for local staff in
place and followed?
Yes, MOP (Movement
of Personnel forms) are
prepared, authorized
by the immediate
supervisor and
approved and certified
by the CAO/DOA as
official travel and
presented to the
MOVCON offices 48
hours prior to the
requested date of
travel.


In general MOPS are
properly prepared and
authorized.
Very often MOPS are
presented to the
MOVCON offices 24
to 48 hours prior to the
requested date of
travel.

MOPS are often badly
prepared (missing
signatures, no ID
number and so on).
Very often last minute
MOPS are received and
accepted at the airport
before a flight.
Local Staff are
sometimes allowed on
UN flights on other than
official travel.

6
Are adequate check
in facilities available
and Check in
procedures in place
and followed?
Yes, passenger service
centre counter at the
airport is adequately
manned to process
passengers.
Checked passengers
are kept isolated from
non-checked
passengers or visitors.
Passengers arrive for
processing and
boarding at least one
hour prior to the
departure of the flight.
Last minute
passengers are not
accepted.
Passenger and
luggage are identified
as per flight priority or
VIP status.
Manifest is prepared
beforehand;
passengers arrive and

Checked passengers
are not always kept
isolated from non-
checked passengers
or visitors.
Baggage is checked
(x-ray or physical)
randomly i.e. not all is
checked.
Control of allowed
checked and carry on
luggage is lax.



No checks in counter or
facilites are available at
the airport(s).
In general passengers
are allowed to roam
freely around the
airport/airfield/helipad
and their baggage is
rarely or never checked.
Not all baggage is
weighed.
Control of allowed
baggage is lax.
Last minute passengers
are routinely accepted.

Aviation Safety Manual, Annex 5

are checked in
accordance to
prepared manifest.
MOPS and UN waiver
forms for non-UN staff
are checked against
valid ID or passport of
passengers travelling.
All baggage is
checked (x-ray or
physical) and weighed
and kept in a sterile
area until loaded on to
the aircraft.
Passengers on fix wing
aircraft are allowed 20
kilos checked luggage
and 4 kilos as carry on
luggage. Passengers
on helicopters are
allowed 10 kilos
checked luggage.

7
Are appropriate
aircraft Boarding
procedures in place
and followed?
Yes, only passengers
who have completed
Check-in procedures
are allowed to board
the aircraft.
Passengers are
escorted to the aircraft
for boarding.
Passengers are not
allowed to roam freely
around the aircraft
during boarding.

On occasions (once
every two or three
days) passengers are
not escorted to the
aircraft for boarding.

Last minute passengers
who have not completed
check-in are sometimes
allowed to board the
aircraft.
Very often (more than
once or twice a week)
passengers are not
escorted to the aircraft
for boarding.
Passengers are seen
roaming freely around
the aiarcraft.

8
Are appropriate
arriving passenger
procedures in place
and followed?
Yes, passengers are
met by MOVCON
personnel on arrival
and escorted to the
passenger lounge.
Passengers are not
allowed to roam freely
around the aircraft
during and after
deplaning.

On occasions (once
every two or three
days) passengers are
not met by MOVCON
personnel on arrival
and not escorted to
the passenger lounge.
.

Very often (more than
once or twice a week)
passengers are not met
by MOVCON personnel
on arrival and not
escorted to the
passenger lounge.
Passengers are seen
roaming freely around
the aiarcraft.

9
Are passengers
manifests prepared
correctly and
MOVCON staff and
crews instructed
clearly to adhere to
them?
Passenger weight is
calculated using
standard planning
passenger weights; all
checked and hand
luggage is weighed
upon arrival at the
N.A.
No set parameters or
standard planning
passenger weights are
used.
Luggage is nota lways
weighed.
In general checked and

Aviation Safety Manual, Annex 5

airport before being
boarded.
Crews are instructed to
adhere strictly to the
passenger manifest.
hand luggage is not
before being boarded.
10
Are trained
MOVCON
personnel available
at all
airports/landing
sites/helipads
where passengers
and cargo are
loaded and
offloaded?
Yes, trained MOVCON
personnel are available
at all airports/landing
sites/helipads where
passengers and cargo
are loaded and
offloaded.

In general MOVCON
personnel are
available at all
airports/landing
sites/helipads where
passengers and cargo
are loaded and
offloaded. In those few
places where no
MOVCON personnel
are available
responsible staff
members are trained
on issues pertaining to
boarding/deplaning of
passengers, loading
and offloading of
cargo and accurate
completion of
passenger and cargo
documentation and
verification including
waivers for non-UN
personnel flying.

Trained MOVCON
personnel are only
available in 50% or less
airports/landing
sites/helipads where
aircraft are loaded and
offloaded.
No trained responsible
staff members are
available in those areas
where MOVCON staff is
not available.

11
Are troop rotations
carried out in an
orderly efficient
manner?
Yes, information on
troops rotation is
received and
distributed to all
concerned on time.
Information includes
Name of Unit to be
moved, destination,
luggage and
equipment, dangerous
goods to be
transported, aircraft
arrival/departure date
and time, where it is
coming from, type of
aircraft and registration
number.
Troops leaving a
mission are briefed
beforehand on checked
and hand luggage
allowance, boarding
time, dangerous goods
allowed, boarding and

On occasions
information is not
received on time (1
out of three times).
Passenger and cargo
manifests received
from the units are
sometimes unreliable.
Troops leaving a
mission are not always
(not briefed 1 out of 3
times) briefed
beforehand on
checked and hand
luggage allowance,
boarding time,
dangerous goods
allowed, boarding and
checking procedures,
expected conduct and
so on.

Often (2 times out of 3
or never) information is
not received on time. In
general cargo and
passenger manifest are
nto realiable.
Dangerous Goods are
generally not identified
as such.
In general troops leaving
the mission area not
(not briefed 2 out of 3
times or never) briefed
on checked and hand
luggage allowance,
boarding time,
dangerous goods
allowed, boarding and
checking procedures,
expected conduct and
so on.

Aviation Safety Manual, Annex 5

checking procedures,
expected conduct and
so on.
9.2. Cargo

12
Are cargo-
processing
procedures in place
and followed?
Yes, applications for
movement of cargo
are made in the UN
Cargo Movement
request form and are
submitted to
MOVCON at a
minimum 72 hours
before requested
flight.
Accepted cargo is
received 48 hours
before requested flight
(only exception is
perishable goods).
Issued cargo lists
match mission
movement of cargo
lists as per specified
items/packing/amount/
weight/volume and so
on.


On occasions (one out
of three) application
for movement of cargo
are submitted 48
hours before
requested flight.
Cargo is sometimes
accepted 24 hours
before requested
flight.
.

Requests are regularly
received and accepted
24-48 hours before
requested flight.
Cargo is regularly
accepted 24 hours or
less before requested
flight.
. Issued cargo lists do
not always match
mission movement of
cargo lists as per
specified
items/packing/amount/w
eight/volume and so on


13
Is cargo and cargo
manifest prepared
and inspected
adequately and on
time?
Yes, all cargo is
checked (inspected)
and weighed and a
sticker identifying
them as checked and
weighed stamped on a
visible area of the
package.
All cargo is palletised.
Dangerous Goods
cargo are properly
identified and packed
and Declaration for
Dangerous Goods
prepared.
Cargo with damaged,
leaking, torn
packaging is turned
away

Damaged, leaking,
torn packaging is
accepted occasionally.
Cargo is checked but
no sticker identifying
them as checked and
weighed is stamped
on a visible area of the
package

Not all cargo is checked
(inspected) and weighed
and no sticker
identifying them as
checked and weighed is
stamped on a visible
area of the package
Damaged, leaking, torn
packaging is accepted
and transported on a
regular basis.
In general cargo is not
palletised.

14
Are scales/weights
available and used
in all airports/landing
sites/helipads or
cargo MOVCON
Yes, appropriate
(heavy duty) scales
are available and used
in all airports/landing
sites/helipads where

A few (30% or less) of
airports/landing
sites/helipads where
aircraft are loaded do
not have some type of

Most of the utilized
airports/landing
sites/helipads where
aircraft are loaded (70%
or more) do not have

Aviation Safety Manual, Annex 5

facilities where
aircraft are loaded or
where cargo is
processed.

aircraft are loaded scale or weighing
equipment.
Scales are available at
some type of scale or
weighing equipment.
Only one scale is
available at the main UN
base.

15
Does the mission
have DG trained
personnel?
Yes, at least one DG
trained and current
personnel is available
in all airports/landing
sites/helipads where
aircraft are loaded

DG trained personnel
are available for most
(70% or more)
airports/landing
sites/helipads where
aircraft are loaded.
Procedures are in
place and followed for
those areas where no
DG trained and
current personnel are
available.
Personnel in charge of
DG in areas where no
DG personnel are
available receive basic
training on the subject
and recurrent training
every 4-6 months.

DG trained personnel
are only available in
30% or less of
airports/landing
sites/helipads where
aircraft are loaded
No procedures are in
place for those areas
where no DG trained
and current personnel
are available.
Procedures are in place
and followed for those
areas where no DG
trained and current
personnel are available,
however people in
charge do not receive
any recurrent training.

16
Are procedures in
place and followed
for the transport of
dangerous goods
on?
Yes, system is in
place to properly
identify, pack separate
and stow hazardous
material and a
hazardous material
shippers declaration
is always prepared.
Request for the
carriage of Dangerous
Goods are made at
least 72 hours before
the date of the
proposed flight.
Crew are always
informed of dangerous
goods on board.

Request for the
carriage of Dangerous
Goods are sometimes
made and received 48
hours or less before
the date of the
proposed flight.

No system is in place to
properly identify, pack
separate and stow
hazardous material and
a hazardous material
shippers declaration is
not always prepared.
Crew are rarely
informed of dangerous
goods on board.
Systems is in place,
however reports of
unreported dangerous
goods being found on
flights occur.

17
Are the Dangerous
Goods manuals
updated and
available for daily
use?
Yes, Dangerous
Goods manuals are
update and available
for use in all
MOVCON facilities.

Dangerous Goods
manuals are update,
but are only available
in a few of the
MOVCON facilities.

Only one Dangerous
Goods manual is
available at the main UN
base.
Only one outdate
manual is available in
the mission.

18
Are procedures in
place and followed
for the transport of
firearms and
In general firearms
and ammunition are
not permitted to travel
as either hold or carry-

Firearms and
ammunition are
commonly permitted to
travel as either hold or

Aviation Safety Manual, Annex 5

ammunition aboard
UN aircraft?
on baggage.
Special requests for
the carriage of arms
and ammunition are
submitted to
MOVCON at least 72
hours before the date
of the proposed flight.
carry-on baggage.
Special requests for the
carriage of arms and
ammunition are hardly
ever submitted and/or
when they are they are
submitted to MOVCON
24 hours before date of
the proposed flight.
19
Are vehicles, plants,
engines and other
major assemblies
that are fuel
operated prepared
adequately and
properly inspected
by MOVCON before
being loaded onto
the aircraft?
Yes, vehicle fuel tanks
are one quarter full,
visible fuel and/or oil
leaks checked for,
loose equipment,
spare parts etc. are
restrained to avoid
movement, fuel caps,
tyre pressures do not
exceed 89 kpa and
radiators and batteries
and oil filter caps are
tightened.
Engines or other type
of fuel operated
equipment (chain
saws, outboard
motors etc.) must
have their fuel tanks
purged and
sump/crankcases
drained

Vehicle fuel tanks are
generally one quarter
full, visible fuel and/or
oil leaks checked for
but in general loose
equipment, spare
parts etc. are not
restrained.

It is regular to see very
few if any of the
appropriate procedures
being followed.

Points

>=19 <= 24
>= 25 <= 48
>= 49 <= 57
Risk

Low Risk
Medium Risk
High Risk



Total Points:
Level of Risk: