Business Plan Cybercomp Pidia: No Content Page Number

Business Plan CyberComp PIDIA
1

NO CONTENT PAGE NUMBER
1 ACKNOWLEDGEMENT 2
2 EXECUTIVE SUMMARY 3
3 INTRODUCTION 4
4 PURPOSE OF THE BUSINESS 8
5 BACKGROUND
- BUSINESS INFORMATION
- PARTNERS/SHAREHOLDERS

9
11
6 ADMINISTRATION PLAN 18
7 MARKETING PLAN 28
8 OPERATION PLAN 44
9 FINANCIAL PLAN 71
10 SUMMARY AND JUSTIFICATION 81
11 APPENDICES 83

2
Acknowledgement
First of all, our praise to Allah S.W.T for His opportunity we have finally succeeded in the
completion of the Business Plan. Throughout the journey of completing this task, we have
learned a lot about the world of Entrepreneurship.
Not to forget, we would like to express our gratitude to our supportive and sporting
lecturer of Entrepreneurship (ETR 3513), Sir Badrisyam Ramli for sharing with us his brilliant
ideas and suggestions when it comes down to our business plans progress. Also, his wide
experience has made us interested in joining the world of entrepreneurship. We really appreciate
his resourcefulness in lending us a helpful hand in completing the task given. His supports and
encouragement will always be our inspiration in striving for this subject.
Also, our thank goes to those who were involved in helping us finishing the task directly
or indirectly. We are grateful to be surrounded by these wonderful people in giving us enjoyment
and fun in the process of completing this business plan. Their thoughts and responds have been
one of the most important for us in making decisions and gauging our customer in entreneruship.
Last but not least, our highest appreciation goes to our own team members. We are
deeply honoured to have these thoughtful and amazing people on board. Their helps and supports
have kept the progress of the Business Plan went to a successful completion. Their cooperation
and knowledge have also helped in progressing our Business Plan.
In the end, we hope that we are able to apply the entrepreneurship skill in our daily life.
All supports and suggestion of the people around us will always be appreciated.


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Executive Summary
CyberCom PIDIA is a multi-service company which offers various sales and services. A bit
information on the managerial description. Izzat Izzuddin bin Mohd Nazli will be assigned as the
companys General Manager. The Financial Manager position is assigned to Mohd Zulkamal bin
Abdul Aziz. Ahmad Fakhruddin bin Mohsin and Muhammad Nur Fadhli bin Hamzah will be
assigned as Marketing and Operational Managers respectively. As for Muhamad Irfan Bin
Roslan, the position of Public Relation Manager.
CyberCom PIDIA will be operating at A175, Kuantan Digital Mall,, Lorong Tun Ismail
6, 25000 Kuantan, Pahang. This place is considered as a strategic place as it is located at the
heart of the capital of state of Pahang, Kuantan, connecting residential, industrial and educational
region. People will be attracted to come to our business premises.
The purpose of our company is to provide sales and services to companies and
organizations which are in need for IT consumption. Also, Information Technology (IT) spare
parts are provided for people to improve or repair their IT problems. Other than that, we provide
technical assistance to those who need to repair and maintain their IT hardware such as
computers, laptop and etc.


4


5
Name of Business
CyberCom PIDIA Sdn. Bhd Sale and Service

Nature of Business
CyberComp PIDIA is a company which offers a wide variety of IT-based products accessories of
any brands and types. The IT products accessories we sell also include mouse, keyboard, printers
and etc. Beside selling IT products, our company also offers services on IT-based devices and
hardware, as well as software such as, repairing computers and laptops, building custom devices
and modifying computer system and software applications. Our company policy is to give our
best and ultimate service for our customers. This runs with our company motto You dream it,
we make it.

Industry Profile
The name of our company, CyberComp PIDIA is basically an acronym of the combination of our
names initials which consists of these: Pali (Muhammad Nur Fadhli), Ipe (Irfan), Din
(Fakhruddin), Ijat (Izzat Izzuddin), and Along (Mohd Zulkamal). For the CyberComp part, it is
the combination of the words Cyber and Computer which symbolizes our company as
computer company entity. Our company can be reached at this number: 03-6767900 and our
email is CyberPIDIA@hotmanil.com. The idea of making this company based on IT field came
up after considering that all of us are involved in information technology field.


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Location of Business

Our company is located in the heart of Kuantan City. The main address is A175, Kuantan Digital
Mall, Lorong Tun Ismail 6, 25000 Kuantan, Pahang. Also, our office and business premise
operate in the same address. The reason we chose this address is because, it is strategically
placed in the centre of Kuantan, where people spend their time to go shopping or find stuff for
their daily life. Also, our operating premise is situated nearby Berjaya Megamall. This will likely
attract people who are in need of IT products and services.

Date of Commencement
CyberComp PIDIA is commenced on 1
st
March 2014

We are here

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Factor(s) in Selecting the Proposed Venture
The reason we chose to run this kind of business is because, firstly, with the advancement of
technology and the widespread of awareness and usage among people and organizations, the
right maintenance and expert for handling and troubleshooting the problem experience by
customers are very high in demand. In short, todays world is very in need of IT.

Future Prospects of the Business
We have schemed a plan on our business for its future growth. We intended to expand our
business in Malaysia by opening more branch maybe in every state. This is to give our wonderful
service besides gaining more profit in IT services. Also, we would like to place our business
online and have a customer online support in the internet. By doing this, our customers can
contact us directly or asking for our advice and support in our website or forum. Also, we will
promote our business in the social networking sites such as Facebook, Twitter, Instagram,
Whatsapp and etc.


8

Purpose of Business Plan (BP)
Before a business is established, a business plan is created to give an overview about the details
of the business. There are a few purposes that we have in doing our business plan.
First of all, our business plan is created in order to document for planning business project to
be widespread manner. This is to ensure that, CyberComp PIDIA will meet its goals and
objectives once it is officially and accordingly established.
Secondly, our business plan is done to scrutinize and evaluate the possibility of the business.
From here, we can generate maybe a report or analysis which is useful for our companys future
forecast.
Thirdly our business plan can acts as guidelines in managing the business and can be
important tools for the employers to be in the right track
Last but not least, the business plan we have created allows entrepreneurs which are us, to
outlook, estimate the budget and proposed in and objective critical and realistic manner


9
Business And Company Background
Company Background

Name of business : CyberComp PIDIA
Address : A175, Kuantan Digital Mall,, Lorong Tun Ismail 6,
25000 Kuantan, Pahang
Telephone : 09-67679900
Fax number : 09-67679100
Email : CyberPIDIA@hotmail.com
Facebook : CyberComp PIDIA Official
Website : www.cyberpidia.com
Form of business : Partnership
Main activity : Selling and service of IT field
Date of
Commencement : 1
st
March 2014
Date of
Registration : 28
th
February 2013
Name of Bank : Standard Chartered Bank

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Account No : 3091-034-30357

Equity Contribution of Shareholders
NAME CAPITAL CONTRIBUTION
Ahmad Fakhruddin Bin Mohsin RM 40 000
Muhammad Nor Fadhli Bin Hamzah RM 40 000
Izzat Izzuddin Bin Mohd Nazli RM 40 000
Muhamad Irfan Bin Roslan RM 40 000
Mohd Zulkamal Bin Abd Aziz RM 40 000
Total RM 200 000


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Background of Shareholders / Partners

Name Izzat Izzuddin B. Mohd Nazli
IC number 831306-11-5557
Address No. 3,Taman Seri Hartamas, Jalan Duta, 56000, Kuala Lumpur
Tel/Email/Fax 014-5070952/ izzat.izzuddin@hotmail.com
Date of Birth 13 June 1983
Age 31 years old
Gender Man
Marital Status Married
Academic
Qualification
Bachelor in Business Administration
Master in Information Technology
Certificate from Cisco(CCNA)
Course attended Certificate from Cisco (CCNA)
Skill/experience Computer Lab Technician
Present occupation None
Previous business
experience Manager of cyber cafe

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Name Ahmad Fakhruddin Al-Hafz Bin Mohsin
IC number 831212-03-1735
Address No. 21, Jalan Akrab 5/1D, Taman Bunga Emas, 43700, Selangor
Tel/Email/Fax 013-2437317/ fakhruddinmohsin@hotmail.com
Date of Birth 12 December 1983
Age 31 years old
Gender Man
Academic
Qualification
Sijil Pelajaran Malaysia
Diploma inComputer Networking
Bachelor in Software Engineering
Master in Computer Networking
Course attended
Certificate from Cisco(CCNA)
Certificate from Cisco(CCNP)
Skill/experience Server Administration
Present occupation Network Administrator
Previous business
experience None

13

Name Muhamad Irfan Bin Roslan
IC number 850815-01-5791
Address No. 29 Jalan Putra 2/16, Taman Seri Fajar, 48500, Selangor
Tel/Email/Fax 013-7753990 / irfanroslan01@hotmail.com
Date of Birth 15 August 1985
Age 29 years old
Gender Man
Academic
Qualification
Sijil Pelajaran Malaysia
1
st
Class Diploma in Computer Networking
Course attended
Diploma in Computer Networking
Degree in Computer Forensic
Certificate form Cisco(CCNE)
Skill/experience
Public Relation (2008-209)
Technician of Soho Net.Corp (2010-2012)
Present occupation Freelance technician
Previous business
experience
None


14

Name Mohd Zulkamal Bin Abdul Aziz
IC number 890520-10-5285
Address No. 18 Jalan IndahPutra 15 , Bukit Sri Rantau, 42000 Klang, Selangor
Tel/Email/Fax 013-3607715 / riup@yahoo.com
Date of Birth 20 Mei 1989
Age 25
Gender Man
Marital Status Single
Academic
Qualification Sijil Pelajaran Malaysia
Course attended
Diploma computer science - uitm
Degree in computer administration - um
Skill/experience
Computer technician ( 1 year )
Server administration ( 1 year )
Present occupation Computer technician
Previous business
experience
School computer technician


15

Name Muhammad Nur Fadhli b. Hamzah
IC number 870818-10-2313
Address No. 29 Jalan Shahzan 9 , 25210 , Bandar Parklands, Klang Selangor
Tel/Email/Fax 017-3313934/ muhdfadhli08@gmail.com
Date of Birth 18 August 1987
Age 27 years old
Gender Man
Marital Status Single
Academic
Qualification Sijil Pelajaran Malaysia (SPM)- Gred 1
Course attended
Bachelor in Computer Engineering
Master in Information Technology
Certificate from Cisco (CCNA)
Skill/experience None
Present occupation Electronics Engineer (Computing)
Previous business
experience
None


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Business Agreement of Business

1. The Partnership Agreement letter has been made on 28
th
February between 5 partners;
Izzat Izzuddin Bin Mohd Nazli, Muhamad Irfan Bin Roslan, Ahmad Fakhuddin Bin
Mohsin, Muhammad Nor Fadhli Bin Hamzah.

2. The parties hereby from partnership under the name of CyberComp PIDIA. The main
office of the business will be located at A175, Kuantan Digital Mall,, Lorong Tun Ismail
6, 25000 Kuantan, Pahang.

3. The purpose of the business is to provide sales and services in IT field to our customers.

4. All the partners will be contributing equally for the provision of capital which is RM 40
000 for each person. The total amount of capital is RM 200 000.

5. The net profit and loss between the partnerships will be given based on the capital
contribution by each partner.

6. Every partner knows of the risk and agrees that the liability for the company is unlimited
and we are ready to pay off all liabilities for the company with own properties


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Below are the signatures of all partners:

Izzat Izzuddin Bin Mohd Nazli
Administration Manager
Muhamad Irfan Bin Roslan
Public Relation Manager
Mohd Zulkamal Bin Abd Aziz
Financial Manager
Muhammad Nor Fadhli Bin Hamzah
Operational Manager
Ahmad Fakhruddin Bin Mohsin
Marketing Manager

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ADMINISTRATION PLAN

Vision
To make our company becoming a leading company in IT peripherals field in Malaysia,
delivering quality products and reliable services.

Mission
- Ensuring our company able to compete with other IT store in Malaysia market.
- Getting a standard for ensuring the quality of customer service.

Objective
The objectives for our company:
- Providing high quality and satisfaction of services to customers
- Producing high performance IT peripherals.

Motto
You dream it, we make it.


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General Manager
Izzat Izzuddin
Operational
Manager
Muhd Fadhli
Marketing
Manager
A. Fakhruddin
Public Relation
Manager
Muhd Irfan
Financial Manager
Mohd Zulkamal
Organizational Chart CyberComp PIDIA

Workers
Technician
Cashier
Promoter


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List of administrative personnel
Position Number of Employees
General manager 1
Operations manager 1
Public relation manager 1
Marketing manager 1
Financial manager 1
Workers 4


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Schedule of task and responsibility
POSITION MAIN TASK AND RESPONSIBILTY
GENERAL
MANAGER

1) Performance management
2) Management proficiency
3) Managerial experience in a variety of corporate sectors (optional)
4) Good leadership and management skills
5) Effective business communication
6) Decision-making and problem-solving skills.

FINANCIAL
MANAGER

1) Monitoring and interpreting cash flows and predicting future
trends
2) Analyzing change and advising accordingly.
3) Formulating strategic and long-term business plans.
4) Researching and reporting on factors influencing competitors and
market trends.
5) Developing financial management mechanisms

OPERATIONAL
MANAGER

1) Management of agency budget in coordination with the Executive
Director.
2) Development of individual program budgets.
3) Invoicing to funding sources, including calculation of completed
units of service.
4) Payroll management, including tabulation of accrued employee
benefits.
5) Disbursement of checks for agency expenses.


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PUBLIC
RELATION
MANAGER

1) Gain understanding and support for clients as well as to influence
opinion and behavior. To report all violation of institutes rules
and regulation and special orders he is instructed to enforce.
2) Liaising with colleagues and key spokespeople
3) Liaising with and answering enquiries from media, individuals
and other organisations, often via telephone and email
4) Organising events including press conferences, exhibitions, open
days and press tours
5) Managing the PR aspect of a potential crisis situation

MARKETING
MANAGER

1) Providing and interpreting financial information
2) Monitoring and interpreting cash flows and predicting future
trends
3) Analysing change and advising accordingly
4) Formulating strategic and long-term business plans
5) Developing financial management mechanisms that minimise
financial risk

Technician 1) Installing software or hardware
2) Maintaining and repairing equipment
3) Troubleshooting different computer issues
Promoter 1) Give information about the products that sold
2) Guide customer when buying the IT products
Cashier

1) Record daily sales
2) Manage customers payment


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Schedule of remuneration inclusive of EPF and SOCSO contributions
The table shows the remuneration plan for administrative staff. This is the salary for each partner
will get based on their position. 12% of the salaries for manager while workers will be taken
11% will be taken for EPF. Besides that, we also, provide Social Security Organization

*(SOCSO). The percent of SOCSO is 2% for each employee.
POSITION NUMBER OF
EMPLOYEES
MONTLY
SALARY
(RM)

EPF
(%)
EPF
CONTRIBUTION
SOCSO
(2%)
TOTAL
(RM )
General
Manager
1 2000 12 240 40 1720
Marketing
Manager
1 1500 12 180 30 1290
Financial
Manager
1 1500 12 180 30 1290
Public
Relation
Manager
1 1500 12 180 30 1290
Marketing
Manager
1 1500 12 180 30 1290
Technician 2 1200 11 264 24 2112
Cashier 1 900 11 99 18 783
Promoter 1 800 11 88 16 696
TOTAL 9 10471

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List of office equipment and supplies
Item Quantity Price / Unit
(RM)

Total Cost
(RM)
Supplier
Chair 5 sets 100 500 Perabot Woon Wah
Office furniture
(Office Table)
5 sets 150 750 Wess Office System
Sdn Bhd
Personal
computer(DELL)
5 sets 1500 7500 Neotechz Computer
PC Shop
Air
Conditioner(SHARP)
2 2000 4000 SNR Bumiputera Air
Cond Services and
Accessories
HP Printer 2 sets 500 1000 Neotechz Computer PC
Shop
Multi-chair Round
Table
1 set 400 400 Lorenzo
Sofa 1 set 200 200 Lorenzo
Small plant 5 set 5 25 Senitaman Asofia
Trash can 5 set 3 15 Perabot Woon Wah
Telephone(TM) 2 0 0 TM
TOTAL 14390


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Office layout plan
The picture below shows office layout plan for our company.

Legend

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Administrative budget

NO PARTICULAR FIXED
ASSET (RM)
MONTHLY
(RM)
OTHERS
(RM)
1. FIXED ASSET
a) Office Equipment
14510
2. MONTHLY EXPENDITURE
a) Salaries, EPF & SOCSO

10471
3. UTILITIES COST
a) Telephone Bill
b) Water
c) Electric Bill
d) Internet Bill

100
100
300
120

4. Registration Fee 60
5. Deposit (Rental) 5000
TOTAL 14390 11091 5060
GRAND TOTAL 29941

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Product or Service Description
CyberCOMP PIDIA is a company which offers both computer and IT accessories sales
and services. Our company provide a wide range of IT products accessories comprising mouse,
keyboard, screen protector and etc. not to forget our company also serves as a repairing company
for computer parts and supplies. We offer computer services and maintenance for other large
company and for small and home business.
In addition, the operation hour company is 10.00 a.m. until 10.00 p.m. Our company
offers a wide range of computer accessories that compatible for these brands such as Lenovo,
Dell, Acer, Samsung, Toshiba, MSI, IBM, HP and etc.

Target Market
We are target to public costumer. Seems we are open our shop at shopping mall which is
Digital Mall, we are focusing on students and employees and workers.

GEOGRAPHIC
SEGMENTATION
Located near residential
area comprising student
and teenager
Well facilitated place
DEMOGRAPHIC
SEGMENTATION
Our scope of comprising
a wide range of people
PSYCHOGRAPHIC
SEGMENTATION
Customers need a
stable IT support
to carry their daily
chores
Segment Market

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Market Size

Name of Competitor Expected Sales Volume For Year 2014
World of Notebooks 300 000
Gallant IT 250 000
MACAsia Apple Centre 370 000
Jayacom Information 230 000
View.net 290 000
My10 225 000
Vast-It 230 000
Lieos 180 000
Whizz 200 000
Soho.Net 210 000
Info PC.com 280 000
CyberCOM PIDIA 250 000
Total 3 015 000

Market Size = Total all of the expected sales volume of competitors and our own business

RM 300 000 + RM 250 000 + RM 370 000 + RM 230 000 + RM 290 000 + RM 225 000 + RM
230 000+ RM 180 000 + RM 200 000 + RM 210 000 + RM 280 000 + RM 250 000 = RM 3 015
000


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Competition
We have also identifies the strengths and weaknesses of our competitors. In the section
below, we have shown the analysis done on five major competitors which is MACAsia, World of
Notebooks, Gallant IT, InfoPC.com and View.Net. The competitors are selected based on their
sales which is over our own sales. The tables show a brief analysis of them.

1. MACAsia
Strength Weakness
A well-established company (more than 10
years of establishment)
Does not offer universal products, which its
products are only exclusive for their brand.
Offers high quality products Expensive and not affordable by everyone

2. World of Notebooks
Strength Weakness
Located in a strategic place which is in the
main pathway of the mall
Takes very long time in performing their
service
Offer wide variety of products
Do not offer long-term warranty for every
product and service

3. Gallant IT
Strength Weakness
Always offer attractive promotion to its
customers
The promotion only limits to certain products
Possess experience workers to handle
operation for service
Less workers causing customers need to wait
for their service


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4. InfoPC.com
Strength Weakness
Offer affordable price products and service Not every product is high quality
Offer discounts for their regular customers or
members
Do not offer wide range of products

5. View.net
Strength Weakness
Warranty offered for their product is for
long-term and trustable
Limits its operation time until noon
Dispatch technician on-site Additional price is charged


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Market Share

Market share: Before entry

Name of Competitor
Percent of Market Share
(%)
MYR
World of Notebooks 10.8 300 000
Gallant IT 9.0 250 000
MACAsia Apple Centre 13.4 370 000
Jayacom Information 8.3 230 000
View.net 10.5 290 000
My10 8.1 225 000
Vast-It 8.3 230 000
Lieos 6.5 180 000
Whizz 7.2 200 000
Soho.Net 7.6 210 000
Info PC.com 10.1 280 000
Total 100 2 765 000

Formula calculate market share before entry:
Total sales for a year X 100
Total market size a year

World of Notebooks = 300 000 X 100
2 765 000
= 10.8%


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Gallant IT = 250 000 X 100
2 765 000
= 9.0 %

MACAsia Apple Centre = 370 000 X 100
2 765 000
= 13.4%

Jayacom Information = 230 000 X 100
2 765 000
= 8.3%

View.net = 290 000 X 100
2 765 000
= 10.5%

My10 = 225 000 X 100
2 765 000
= 8.1%

Vast-It = 230 000 X 100
2 765 000
= 8.3%

Lieos = 180 000 X 100
2 765 000
= 6.5%

Whizz = 200 000 X 100
2 765 000
= 7.2%

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Soho.Net = 210 000 X 100
2 765 000
= 7.6%
Info PC.com = 280 000 X 100
2 765 000
= 10.1%

Market share: After entry

Name of Competitor
Percent of Market Share
(%)
MYR
World of Notebooks 9.0 250 000
Gallant IT 8.4 235 000
MACAsia Apple Centre 10.8 300 000
Jayacom Information 8.0 220 000
View.net 9.8 270 000
My10 7.6 210 000
Vast-It 8.0 220 000
Lieos 6.1 170 000
Whizz 7.0 195 000
Soho.Net 7.2 200 000
Info PC.com 8.9 245 000
CyberCOM PIDIA 9.0 250 000
Total 100 2 765 000


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World of Notebooks = 250 000 X 100
2 765 000
= 9.0%

Gallant IT = 235 000 X 100
2 765 000
= 8.4 %

MACAsia Apple Centre = 300 000 X 100
2 765 000
= 10.8%

Jayacom Information = 220 000 X 100
2 765 000
= 8.0%

View.net = 270 000 X 100
2 765 000
= 9.8%

My10 = 210 000 X 100
2 765 000
= 7.6%

Vast-It = 220 000 X 100
2 765 000
= 8.0%

Lieos = 170 000 X 100
2 765 000
= 6.1%

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Whizz = 195 000 X 100
2 765 000
= 7.0%
Soho.Net = 200 000 X 100
2 765 000
= 7.2%
Info PC.com = 245 000 X 100
2 765 000
= 8.9%
CyberCOM PIDIA = 250 000 X 100
2 765 000
= 9.0%

Market Share Loss = market share before entry (%) X new companys market share (%)
100 %
= (10.8% X 9.0%)
100%
= 1.0 % (World of Notebooks loss 1.0% market share)
= (previous: 10.8%, current: 9.0%)


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Sales Forecast

Expected Sales Volume for Year 1 CyberCOMP PIDIA

Month Sales (MYR)
January 15 000
February 16 000
March 17 000
April 18 000
May 19 000
June 20 000
July 21 000
August 22 000
September 23 000
October 25 000
November 26 000
December 28 000
Total 250 000


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Marketing Strategies
In CyberCOMP PIDIA, we implement four common marketing tools for marketing our
products and services which are products or services, pricing, place and finally the promotion.
These tools are capable of boosting our new business and thus, enhancing our company image to
the public.
The first tool is our product or service. Our company actually offers both product and
service for IT field to customers. For products, we focus more on computer accessories such as
speaker, keyboard, mouse, screen protectors and etc. While for our service, we provide computer
repair service which includes formatting computers or laptops, replacing computer components
such as, motherboard, RAM, hard drives and optical drives and etc.
Based on our product and service, we can conclude that we use two methods in
determining our price for both of our assets mentioned earlier. For products, we use competition-
based pricing method. Competition-based pricing method is basically a method where we set our
product price near or at the same price of our competitors. To boost the sales of products, we
tend to set lower price which is able to attract trial purchasing from new customers. For example,
our company sells keyboard at the price of MYR15 while other competitors usually offer the
same products with the price of MYR18. In addition, for our service, we use cost-based pricing
methods. Generally, cost-based pricing is a method used to price service or product which is
determined by adding a mark-up percentage to a services cost. For example, for formatting
laptops or PC desktops, the common price charged by other competitors is usually around MYR
45. But the difference that our company offers is that we only charge the service at a very
affordable price which MYR 40, complete with additional software and warranty which is not
offered by other competitors.
Next, we make business more directly to our customers. Based on this state, we choose
selling direct method to attract customers to our business. This method is suitable for our
company because like it has been mentioned earlier, we offer sales and services to our customers
directly. This means that we will run our business in one place in which all our human workforce
including our administration, marketing, operational and finance staff will be involved in
business process. Considering that our business is still new, the human workface that we will

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hire is also limited to 9 people. 5 people will be in-charge in the upper level management, while
4 people hired will be involved in the lower level (1 cashier, 1 promoter, 2 technicians).

Last but not least, regarding our promotion that is conducted by our business, the
objective of our promotional is to communicate information to our customers. This is to inform
our customers about types of sales and service that our company offers. The communication will
be done through our promotional tools, which will be discussed later. To position our business
sales and service, we operate directly from our premise. In our business premise, there will be
products such as mouse, laptop and etc displayed and for our service, we will perform our
operations such as formatting and replacing hardware openly. Through our promotional tools,
we will promote by using advertising method mainly. This is to make people aware of our
product and service in hope of persuading them to make business with our company. Our
promotional tools include flyers, brochures, business cards and social networking sites such as
Facebook and Twitter.


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Marketing Budget

Nu Particular MYR MYR MYR
1 Fixed Asset
a. Signboard
b. Van

7 000
25 000

2 Monthly Expenditure
a. Petrol & toll

300

3 Other Expenditure
a. Road tax & insurance
b. Maintenance
c. Brochure
d. Flyer
e. Business Card

1 500
500
450
400
50
TOTAL 3 200 500 2 900
GRAND TOTAL 6 600


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2: Service & Component
Replacement
1: Accessories Sales


43
Figure 3: Service & Component
Replacement

Figure 4: Accessories Sales

Our Products and Services
Our company offers both product and
service for IT field to customers. For
products, we focus more on computer
accessories such as speaker, keyboard,
mouse and etc. While for our service, we
provide computer repair service which
includes formatting computers or laptops,
replacing computer components such as,
motherboard, RAM, hard drives, optical
drives and etc.

Who We Are
About Us
CyberComp PIDIA is a company that
offers a wide range of IT services for its
customer. The sales includes selling
computer accessories.
Contact Us
Phone: +609-67679900, Fax: +609-
67679100
Address: A175, Kuantan Digital Mall,
Lorong Tun Ismail 6, 25200 Kuantan,
Pahang

CyberComp PIDIA
A175, Kuantan Digital
Mall, Lorong Tun Ismail
6, 25200 Kuantan,
Pahang

You dream it, we make it


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45


46
Introduction
Business operation is activities involved in the day to day functions of the business conducted for
the purpose of generating profits. It is one of the important element that must have in a business
in order to operate the activities involved quickly. Operational processes and procedures ensure a
standardized approach to all activities performed. No organization can afford numerous ways to
accomplish activities, nor can it afford additional opportunities to induce failure from lack of
defined and documented operational process and procedures.
Operational process and procedures are the foundation for new operator orientation and
training. Most organizations have no formal training program for new operators; typically new
employees are mentored by another operator who may or may not transfer all the necessary
knowledge to proper, safely, and efficiently operator the equipment. To ensure the necessary
knowledge is transferred each time operational processes and procedures are critical.
For CyberComp PIDIA operation plan, we have a few important stages needed in our
entire business activity for ensuring us able to achieve our companys objectives. Besides, the
purpose of doing operational plan is to list down the material, machinery and equipment and to
recognize the supplier.
Operation process

Labor
Raw Material
Equipment
Capital
Technology

Service
Products
BUSINESS INPUT BUSINESS OUTPUT
TRANSFORMATION
PROCESS
Assembly
Installation
CONTROLLING

47
Our company also have our own strategies that following four basic principles on how to
produce a quality product or provide a better service and has a good long term effect toward on
our business. After several discussions with stakeholders, we agree to use mass customization
that comes from the combination of process focus and product focus. This is because mass
customization process joins the flexibility of a process focus with the efficiency of a product
focus that cater to unique customer desires, but keeping the cost low as possible.
This operation process including three main components which are business input,
transformation process and business output. Table below showing the description of each of
component in operation process.
Component Description

Business input

Labor
Manpower or workers that operating the business and running day-to-day
activities in the company.
Raw material
Referring to electronic components and other related accessories in
computing and networking such as processors, hard drive, casing and others.
These supplies are get from Lowyat Plaza, Kuala Lumpur.
Equipment
Tools being used in assembling the product that want to be produced such as
screwdriver set, blower, cables, solder, anti-static mat, and others.
Capital
Fund collected from personal shares and loan form bank with the total of
capital MYR 200 000.
Technology
Latest machineries and devices developed for specific intentions as well with
the branch of new knowledge and experience that might be implemented in
our business.

48

Transformation
process

Assembly
Focusing on the product process where the particular components required
to be assemble to become a new product
Installation
Focusing on installing software such as operating system and application in
computer and laptop

Business output

Product
Hardware components and accessories, network devices
Services
New formatted computer, repaired devices


49
Supplier of machineries and products
Supplier Address Contact
information
CYCOM
SALE &
SERVICE
Sdn Bhd
Lot 2-45 / 47 / 61 / 62, 2nd Floor, Plaza Low Yat,
No. 7,, Jln 1/77, Off Jln Bkt Bintang, 55100 Kuala
Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

SALES:
603-2145 5452
603-2110 6683
FAX:
603-2145 5460

C-ZONE Sdn
Bhd
Lot 2-56-57, Second Floor, Low Yat Plaza,

Tel :
603-2145 8841
603-2145 8842

ALL IT
Hypermarket
Sdn. Bhd.

Lot 3-IT-19, 3rd Floor, Low Yat Plaza,
Tel:
603-2144 6878


50
Flowchart
Flowchart has get different meanings that people can interpret by their own understanding.
Generally, it is formalized graphic representation of a logic sequence, work or manufacturing
process, organization chart, or similar formalized structure.
The purpose of a flow chart is to provide people with a common language or reference
point when dealing with a process or task. Flowcharts use simple geometric symbols and arrows
to define relationships. Below are the basic shapes including its description regarding to this
business flowchart.
SYMBOL ACTIVITY DESCRIPTION
Operation Activity for the material to be processed,
planning, calculating or transform that produce to
output
Transporting Activity that transferred the product from one
place or process to another.
Inspection The product will be analyze based on the quantity
or quality that are required
Delay Representing the process of the product is
delayed or the product are in the waiting area for
the next process
Storage The products are being stored in the storage area
or warehouse before distribution process.

51

Product
Dis
In
Feet
Time In days
CHART SYMBOLS

PROCESS DESCRIPTION
Min Max
-

2 4

Order stock from suppliers
-

1 2 Arrival of new stocks
50

- - Stocks keep in storeroom
-

- 0.5 Check stock available in display
area
50

4 10 Transfer to rack
100

7 16.5 1 1 1 1 1 TOTAL

The flowchart above shows the process of the products that to be sold, starting with the
arrival of new stock ordered by our main suppliers. Let say there is other product that not
available in our store, an additional process which is product inquiry from suppliers will be
included as delay process. This step requires time for the delivery of the custom products ordered
depending on how the service is executed, either using normal or fast shipping. Using normal
method usually takes 3 days to arrive, while fast shipping only take one or two days.

52
After that, proceed to keeping new stocks in storage room provided ad the back of the
premise. Checking of products available is crucial for the manager to identify which products
have high market in business. Then, arrived products is transferred to the display area. The time
transfer of product to the display rack is vary depend on the product purchase, selling fast
product only took 4 days. However, the slow product sales takes up to 10 days.


53
Services
Dis
in
feet
Time In days
CHART SYMBOLS

PROCESS DESCRIPTION
Min Max
- 0.5 0.5

Ask problem from customer

20 - -

Retrieve machine from customer
- 1 4 Prepare necessary things

10 2 5

Perform repairing

10 1 2 Testing the device

- 0.5 0.5 Documenting the repairing

20

- - Return the device to customer

60 5 12 4 2 1 - - TOTAL


54
The flowchart above shows the process of the service that to be provided, starting with
asking the problem faced by customers. After that, problem obtained from the customer will
determine the time estimation of the next processes and the finish time of the service. Then,
proceed to gathering information and preparing necessary things such as components, tools and
software and executing the repairing.
Generally, simple problems like reformatting operating system and cleaning the interior
unit usually take 4 or 5 days to finish for each task performed. For the complicated or complex
problems such as replacing integrated circuit (IC) or chipset, it will take up to 2 week and the
preparing necessary thing will take the most time because of the delayed time for retrieve the
specific component from external sources if the custom component is not available in our store.
Done with repairing process, the technician need to test the device to ensure everything is
working properly and document the problem for future reference while keeping the device at our
store. Lastly, the device is passed on the test, it is ready to deliver back to the owner.

55
Material requirement planning
Material requirement planning is a production planning and inventory control system used to
manage manufacturing process. This will be the core technology that sets manufacturing
applications apart from other types of business software and functionality also as well adds
complexity, both in implementation and in operation.
From that, we using software-based tools to record our inventory and sales. The name of
the tools is TopSales Basic 7.16. Even though it is not a real MRP software, but it still has ability
to calculate sales, items and inventories as well make a mass faxing and leads analysis.
The benefit and potential that we can issues when using MRP tool in our business.
Firstly, better planning and resource allocation can be made because better data and greater
insight into the actual costs of inventory and equipment, and the actual time costs for each step of
the planning and production process.
Secondly, it will help user to decide what and when to buy new stocks and lead to
integration with accounting systems. Integration with the general inventory makes it easier to
track the inventory costs as well as determining lead times. The accounts receivables system
handles ordering and payment.


56
Capacity planning
Capacity planning means systematic determination of resource requirements for the projected
output, toward a specific period that involving manpower to operate the specific tasks that have
been assigned over the schedule in the company. In capacity planning, we need to specify the
working hours as well with the job functions for every worker that working in our company.

Operation schedule in CyberComp PIDIA
Work time Break time 1 Work time Break time 2 Work time
Monday 9.00 am
1.30 pm
1.30 pm
2.30 pm
2.30 pm
7.00 pm
7.00 pm
8.00 pm
8.00 pm
10.30 pm
Tuesday 9.00 am
1.30 pm
1.30 pm
2.30 pm
2.30 pm
7.00 pm
7.00 pm
8.00 pm
8.00 pm
10.30 pm
Wednesday 9.00 am
1.30 pm
1.30 pm
2.30 pm
2.30 pm
7.00 pm
7.00 pm
8.00 pm
8.00 pm
10.30 pm
Thursday 9.00 am
1.30 pm
1.30 pm
2.30 pm
2.30 pm
7.00 pm
7.00 pm
8.00 pm
8.00 pm
10.30 pm
Friday 9.00 am
1.30 pm
1.00 pm
2.30 pm
2.30 pm
7.00 pm
7.00 pm
8.00 pm
8.00 pm
10.30 pm
Saturday 9.00 am
1.30 pm
1.30 pm
2.30 pm
2.30 pm
7.00 pm
7.00 pm
8.00 pm
8.00 pm
10.30 pm
Sunday 9.00 am
1.30 pm
1.30 pm
2.30 pm
2.30 pm
7.00 pm
7.00 pm
8.00 pm
8.00 pm
10.30 pm

Result from the discussion with all managers in CyberComp PIDIA, we agree to put two
periods of break time due to considering the work time that almost 12 hours not include the

57
break time. For the first break time is from 1.30 pm until 2.30 pm for all days except in Friday
which is 30 minutes earlier than other days in order for Muslim workers have enough time to
perforn Fridays prayer as well give them for lunch. For the second break time is from 7.00 pm
until 8.00 pm also especially for Muslim workers have enough time to perform Maghrib prayer
and they can go for dinner.
Number of workers in CyberComp PIDIA are 4 people that our company need to hire in order to
operate the job in the business. The job that we provide are technician for two persons, cashier
for one person and promoter for one person. The description for each job is stated below:
Technician
1. Repair computer systems either desktop or laptop such as replace basic components and
reinstall the operating system on a heavily-infected machine.
2. Keep computers operating at the best possible speed given the system's age and hardware and
software configuration.
Cashier
1. Receive payment either cash, credit cards or vouchers and issue receipts, refunds, or change
due to customers.
2. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
3. Greet the customers entering into the premise.
Promoter
1. Give description on each item that the customers want to buy.
2. Recommend customers to choose the item that may satisfied their needs


58
Table of remuneration in manpower planning
Work Number of
worker
Basic Salary
/ person
(MYR)
EPF / 11%
(MYR)
SOCSO / 2%
(MYR)
Total
(MYR)
Technician 2 1200 132 24 2712
Cashier 1 900 99 18 1017
Promoter 1 800 88 16 904
`Total payment 4633


59
Machinery and Equipment Planning
In order to make sure that our company will have the right equipment and materials with the
right quantity, we have listed all of them together with the price.

Tools and equipment
Name Quantity Price per unit (MYR) Total (MYR)
Antistatic / ESD Safe Brush -
Angled [Medium]
3 9.00 27.00
Antistatic rubber mat (0.61m width
x 10m long)
1 250.00 250.00
Jackly JK-6088A 38-in-1 Premium
Precision Screwdrivers Tool Set
3 25.00 75.00
SAIKE 852D+ Iron Solder Hot Air
Blower Gun 2 in 1 Rework Station
2 295.00 590.00
Technician's Tool Kit (220V)
Proskit 1PK-2003B
3 375.00 1125.00
Total cost 2067.00


60
Product
Name Quantity Price per unit ( MYR) Total (MYR)
Spare Parts
Battery
Acer
Asus
Compaq
Dell
Fujitsu
HP
NEC
Samsung
Sony
Toshiba

Acer - 5
Asus - 5
Compaq - 5
Dell - 5
Fujitsu - 5
HP - 5
NEC - 5
Samsung - 5
Sony - 5
Toshiba - 5

Total - 50

Acer 100.00
Asus 100.00
Compaq 100.00
Dell 100.00
Fujitsu - 100.00
HP 100.00
NEC -100.00
Samsung 100.00
Sony 100.00
Toshiba 100.00

5000.00
CPU cooling fan 10 80.00 800.00
Hard drive internal 500
GB
5 170.00 750.00
Laptop adapter
Acer
Asus
Compaq
Dell
Fujitsu
HP

Acer - 10
Asus - 10
Compaq - 10
Dell - 10
Fujitsu - 10
HP - 10

Acer 50.00
Asus 50.00
Compaq 50.00
Dell 50.00
Fujitsu - 50.00
HP 50.00

5000.00

61
NEC
Samsung
Sony
Toshiba

NEC - 10
Samsung - 10
Sony - 10
Toshiba 10

Total - 100
NEC -50.00
Samsung 50.00
Sony 50.00
Toshiba 50.00

Motherboard
Acer
Asus
Compaq
Dell
Fujitsu
HP
NEC
Samsung
Sony
Toshiba

Acer - 5
Asus - 5
Compaq - 5
Dell - 5
Fujitsu - 5
HP - 5
NEC - 5
Samsung - 5
Sony - 5
Toshiba 5

Total - 50

Acer 250.00
Asus 250.00
Compaq 250.00
Dell 250.00
Fujitsu - 250.00
HP 250.00
NEC -250.00
Samsung 250.00
Sony 250.00
Toshiba 250.00

12500
RAM DDR3 4 GB 5 90.00 450.00
Screen LCD 14 10 180.00 1800.00
Screen LED 14 10 150.00 1500.00
Accessories
Earphone (assorted) 10 10.00 100.00
Hard disk enclosure USB 5 20.00 100.00

62
2.0
Hard disk enclosure USB
3.0
5 40.00 200.00
Hard drive external 500
GB
5 160.00 800.00
Keyboard 10 10.00 100.00
Laptop locker 5 5.00 25.00
LCD cleaner 5 4.00 20.00
Notebook cooler 7 15.00 105.00
Optical mouse 10 10.00 100.00
Power cord 10 5.00 50.00
VGA cable 3M 5 15.00 75.00
Wireless mouse 10 20.00 200.00
Total cost 29675.00


63
Selling estimation
Name Quantity Price per unit (MYR) Total
(MYR)
Spare Parts
Battery
Acer
Asus
Compaq
Dell
Fujitsu
HP
NEC
Samsung
Sony
Toshiba

Acer - 5
Asus - 5
Compaq - 5
Dell - 5
Fujitsu - 5
HP - 5
NEC - 5
Samsung - 5
Sony - 5
Toshiba - 5

Total - 50

Acer 140.00
Asus 140.00
Compaq 140.00
Dell 140.00
Fujitsu - 140.00
HP 140.00
NEC -140.00
Samsung 140.00
Sony 140.00
Toshiba 140.00

7000.00
CPU cooling fan 10 110.00 1100.00
Hard drive internal 500
GB
5 200.00 1000.00
Laptop adapter
Acer
Asus
Compaq
Dell
Fujitsu

Acer - 10
Asus - 10
Compaq - 10
Dell - 10
Fujitsu - 10

Acer 75.00
Asus 75.00
Compaq 75.00
Dell 75.00
Fujitsu - 75.00

7500.00

64
HP
NEC
Samsung
Sony
Toshiba

HP - 10
NEC - 10
Samsung - 10
Sony - 10
Toshiba 10

Total - 100
HP 75.00
NEC - 75.00
Samsung 75.00
Sony 75.00
Toshiba 75.00

Motherboard
Acer
Asus
Compaq
Dell
Fujitsu
HP
NEC
Samsung
Sony
Toshiba

Acer - 5
Asus - 5
Compaq - 5
Dell - 5
Fujitsu - 5
HP - 5
NEC - 5
Samsung - 5
Sony - 5
Toshiba 5

Total - 50

Acer 275.00
Asus 275.00
Compaq 275.00
Dell 275.00
Fujitsu - 275.00
HP 275.00
NEC -275.00
Samsung 275.00
Sony 275.00
Toshiba 275.00

13750
RAM DDR3 4 GB 5 125.00 525.00
Screen LCD 14 10 210.00 2100.00
Screen LED 14 10 190.00 1900.00
Accessories
Earphone (assorted) 10 17.00 170.00

65
2.0
5 35.00 175.00
3.0
5 55.00 275.00
Hard drive external 500
GB
5 185.00 925.00
Keyboard 10 17.00 170.00
Laptop locker 5 10.00 50.00
LCD cleaner 5 9.00 45.00
Notebook cooler 7 22.00 154.00
Optical mouse 10 15.00 150.00
Power cord 10 10.00 100.00
VGA cable 3M 5 20.00 100.00
Wireless mouse 10 25.00 250.00
Total cost 37439.00

Gross profit of product =
37439 29675 = 7764

66
Operational layout plan
Operational layout in business can be defined as the overall arrangement of machines,
departments, work centers, equipment, material handling, service facilities and aisles to facilitate
the movement of work, customers or materials through the system. The objective of preparing
layout design is to minimize material handling cost, avoid bottleneck and provide flexibility,
utilize labour efficiently and utilize available pace effectively and efficiently.
For this operation, the product layout is implemented in our business. Product layout in
operation is a part of the manufacturing process which allows for the repetitive assembly of
highly standardized products. When a manufacturing operation utilized product layout,
production work can be layout in a straight line with labor and equipment subdivided in a smooth
line.
The reason why we choose product layout because there are variety range of products are
in our premise and sell to the end user. Furthermore, the job provided is specialized for computer
service or any field that related to our business in IT scope. It means that, our company no need
to employ more workers on different job that might increase the cost for paying the workers
salary.
The problems of desktops and laptops may be vary, but it still can be handled by our
technician. So, we can to concentrate on enhancing the product quality based on the upgrading
the quality of our services toward customers, thus giving the best solution and fulfil the
customers satisfaction. In conclusion, this product layout will allow us to reduce the number of
workers in different task field so that they can concentrate to produce more product based on IT
field to meet customers needs and wants.

Device
or
custome
r
Finished
items

Station 1 Station 2
PROCESS LAYOUT
Material and/or
labour
Material and/or
labour

67

Premise Layout Plan

This is the premise layout of our company, CyberComp PIDIA. In this premise, there are two
regions which is the front area representing the selling area and the back area representing the
repairing area.
Front Customer area where all products are displayed and sold to customer. Payment is
also made in this area.
Back Working area for technicians to repair or assemble components or hardware.
There are storage area located at the corner beside work area for easy accessibility to our
staff and keep the product safe and structured

Back Front

68

Diagram shows the working area especially for the technicians CyberComp PIDIA that located
at the back of premise. There are three stations or work area (WA) which are WA 1, WA 2 and
WA 3.
WA 1 and 2 is same size and designed for mobile device reparation such as netbooks,
laptop or handheld devices.
WA 3 is bigger than the other two station is designed for bigger machine restoration and
maintenance such as desktop and system unit assembly.
There is an opening between front area and back area of the premise that allow the staff to
deliver the machine that need to be repaired to the work area and to go to the storage room to
take new stocks.

O
p
e
n
i
n
g


69
Operation Overheads
Facilities Operation Expenses (MYR)
Electricity Bill 500.00
Telephone Bill 100.00
Internet Bill (Steamyx 8 Mbps) 160.00
Total 760.00

Operation Budget
No Particular MYR MYR MYR
1 Fixed Assets:
Machinery & Equipment
Renovation

2067.00
1000.00

2 Monthly Expenses
Salary/EPF/SOCSO
Product / Stocks
Operational Overhead

4633.00
29675.00
760.00

3 Other Expenditure
License/Permit

5000.00
TOTAL 3067.00 35068.00 5000.00
GRAND TOTAL 43135.00

70
Productivity index
In our company, the productivity index calculation is based on revenue from the service provided
to the operation cost that present in the business.

Tasks Time require Price for customer per unit
(MYR)
Repairing device 4.5 60
Installing system 2.5 40

Component price (internal replacement)
Items Cost price (MYR) Sales price (MYR)
CPU cooling fan 80 110
HDD internal 170 200
Motherboard 250 275
LED screen 150 190
LCD screen 180 210
TOTAL 830 985

Labour cost per hour MYR 10, Overhead cost per unit - MYR 10


71

= 1.107


72


73
Introduction
The most important thing to setup the business is how to get a capital and how it is being used.
Financial system will show everything about the journey of the business. Same goes to financial
plan which shows the short-term and long-term financial requirements in order to start a new
business or project.
A financial plan included the projections of the financial statements such as cash flow,
profit and loss, and balance sheet. It is also include some financial analysis in order to determine
the viability of the proposed business or project.
Steps or requirements statements to be held on financial plan:
- Project implementation cost
- Sources of financing
- Table of depreciation
- Loan amortization schedule
- Hire-purchase repayment schedule
- Cash-flow pro-forma (monthly)
- Cash-flow pro-forma (annually)
- Profit and loss pro-forma
- Balance sheet pro-forma

Objective
A financial plan is most important part in creating a new business plan as particular create a new
business. The objectives of financial plan are:
- To know the capital need to start a business
- Loan needed for business
- Costing in starting new business
- Monetary structure of the company
- Flow of monetary

74
- Guideline of implementation
- Size of investments
- Capital is sufficient by owners

Project Implementation Cost Schedule
ITEMS MYR MYR

CAPITAL EXPENDITURES (ASSETS)
Van
Signboard
Furniture and Fittings
Machine and Equipment
Premises
Renovation
Material

WORKING CAPITAL
Administrative
Marketing
Operating

25000
7000
14390
2067
10000
1000
29675

10471
0
4633

89132

15104

75
OTHER EXPENDITURES
Registration Fees
Utilities Deposit
Rental Deposit

60
620
5000

5680
TOTAL COST 109916
Allowance for contingency (10% x 109916)

10991.60
Total Project Cost

120907.60

Table of Depreciation
Types of assets : Van
Cost of Assets : MYR 25,000.00
Useful Life : 5 Years
Method : Straight Line Method


76
Year Annual Depreciation Accumulated Depreciation Book Value
0 - - 25000
1 5000 5000 20000
2 5000 10000 15000
3 5000 15000 10000
4 5000 20000 5000
5 5000 25000 0

Sources of Finance
NO SOURCES MYR
1 Equity Contribution Cash 200,000.00
TOTAL 200,000.00


77

CASH FLOW MYR JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC TOTAL
Beginning cash
flow
121598 114814 109030 104246 100462 97678 95894 95110 95326 96542 99758 103974 0
Equity-cash 200000 200000
Cash sales 0 15000 16000 17000 18000 19000 20000 21000 22000 23000 25000 26000 28000 250000
TOTAL CASH
INFLOWS
136598 130814 126030 122246 119462 117678 116894 117110 118326 121542 125758 131974
Cash outflows
Operational
expenditures

Direct labor 4633 4633 4633 4633 4633 4633 4633 4633 4633 4633 4633 4633 55596
Operational
overhead
760 760 760 760 760 760 760 760 760 760 760 760 9120
Van 25000 25000
Material 29675 29675
Marketing
expenditure

Road tax 1500 1500
Petrol and toll 300 300 300 300 300 300 300 300 300 300 300 300 3600
Administrative
expenditures

Salaries 10471 10471 10471 10471 10471 10471 10471 10471 10471 10471 10471 10471 125652
Rental 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 60000
Utilities 620 620 620 620 620 620 620 620 620 620 620 620 7440
Registration 60 60
Capital
expenditures

Machine 2067 2067
Deposit 5710 5710
Furniture and
fittings
14390 14390
Total cash
outflows
78402 21784 21784 21784 21784 21784 21784 21784 21784 21784 21784 21784 21784 339810

Ending cash
balance
121598 114814 109030 104246 100462 97678 95894 95110 95326 96542 99758 103974 110190 110190

78
Cash Flow Statements of Cybercom Pidia For The Year 2014, 2015 And 2016
ITEM 2014 2015 2016
A CASH INFLOWS

Beginning cash balance
Equity-cash
Cash sales

0.00
200,000
250,000

110,190

275,000

100,047

300,000
B Total Cash Inflows 450,000 385,190 400,047
C CASH OUTFLOWS

Operational Expenditures:
Direct labor
Overhead
Van
Material

Marketing Expenditures:
Petrol and Toll
Road Tax

55,596
9,120
25,000
29,675

3,600
1,500

55,596
9,120
0.00
29,675

3,600
1,500

55,596
9,120
0.00
29,675

3,600
1,500


79
Administrative Expenditures:
Salaries
Rental
Utilities
Registration

Capital Expenditures
Machine
Deposit
Furniture and Fittings

125,652
60,000
7,440
60

2,067
5,710
14,390

125,652
60,000
0.00
0.00

0.00
0.00
0.00

125,652
60,000
0.00
0.00

0.00
0.00
0.00
D Total Cash Outflows 339,810 285,143 285,143
E Ending Cash Balance 110,190 100,047 114,904

Pro-Forma Income Statements of Cybercom Pidia for the Year End 31/12/2014
MYR MYR
Sales

Less: Expenses
Operational

119,391
250,000


80
Marketing
Administrative

Other expenses
Net loss

5,100
193,152

(317,643)
67643

Pro-Forma Balance Sheet of Cybercom Pidia for the Year End 31/12/2014
MYR MYR
FIXED ASSETS
Van
Signboard
Furniture and fittings
Machine and equipment
Premises
Renovation

CURRENT ASSETS
Cash
Deposit

25,000
7,000
14,390
2,067
60,000
1,000

110,190
5,710


81
Material

29,675
255032
LIABILITIES AND EQUITY
Capital
Net loss

200,000
67643

267642


82


83

The business plan that we have prepared is CyberComp PIDIA. The type of business that we will
be running is partnership. And our business is mainly about IT sales and services which means
selling IT accessories and providing services such as laptop or computer formatting and
replacing IT hardware for home or business purpose.
The importance of the business plan is to act as a guideline for the shareholders which are
us, in setting up our new business. Also, the business plan functions as our organizer in
executing our establishment, thus keeping us on track when the business runs afterwards. Also,
the business plan gives us the overview of what is done and what needs to be done later after the
establishment of the company.
In addition, our business has a bright future in striving in the IT field of sales and
services. We do not only provide IT sales and services to our customers, but we also provide
customers care and support in delivering them the best IT solutions to meet their business and
home purposes. Based on this, we will give our best to serve our customers willingly and whole-
heartedly. This suits to our motto: You dream it, we make it.


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