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I. Contents of approaches to quality management
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It's wise to evaluate approaches of Total Quality Management (TQM) that best suit your type of
business, your personal management style, and your customers. Here we're looking at three of
the top favorite management processes: Empowering your team, Pareto charts, and ISO quality
procedures.
What is TQM?
As you consider your approaches of Total Quality Management (TQM), you have to evaluate
which methods best suit your company and your management style. The term came from the
teachings of the late statistician and industrial consultant, W. Edwards Deming, who promoted
five basic principles:
Reduce errors that occur during the manufacture or presentation of a product or service.
Render efficiency among the components (staff or company departments) necessary to produce
the product or service.
Utilize the most modern equipment or procedures available.
Maintain constant levels of employee training and education.
Assess levels of customer satisfaction.
Some of Demings most renowned work centered on adhering to qualify specifications, but
Deming believed in more than slide rule measurements and calibration techniques. His formula
for success focused on quality as the outcome of work efforts divided by the total costs. This
theory held that by concentrating on manufacturing a quality product, costs would naturally
decline over time. Conversely, Deming believed that when companies focused all their efforts on
reducing costs, then quality was jettisoned. There are multiple approaches of Total Quality
Management, and many managers like these three best:
course, revive the victim). You cannot bypass the seemingly simple steps; youve got to check
that the environment is safe, you must shake and shout to the victim, and next call 911. Only then
can you perform the seemingly more important steps such as checking for breathing, tilting back
the head, and giving your initial rescue breaths. But by learning each step in order by rote, you
are learning a mnemonic; if need to put your skills to use in a true emergency, you will
automatically perform all the correct steps.
The same applies to standardization of procedures within a company. Its wise to review policies
and procedures across all departments and determine where cross-training will render your
employees able to act uniformly and efficiently, whether it applies to product development,
customer satisfaction, or any other area of procedure. Uniformity of process can result in vivid,
satisfying achievements.
Result: A Corporate Culture Based on Quality
Remember: You can combine various approaches of Total Quality Management to best suit your
company, your product or service, and your management style. As you steer your corporate
culture toward appreciation of each contributing employee as well as the customer, your quality
will climb and your costs will drop.
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III. Quality management tools
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method
A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution of a continuous variable (quantitative
variable) and was first introduced by Karl Pearson.[1] To
construct a histogram, the first step is to "bin" the range of
values -- that is, divide the entire range of values into a
series of small intervals -- and then count how many
values fall into each interval. A rectangle is drawn with
height proportional to the count and width equal to the bin
size, so that rectangles abut each other. A histogram may
also be normalized displaying relative frequencies. It then
shows the proportion of cases that fall into each of several
categories, with the sum of the heights equaling 1. The
bins are usually specified as consecutive, non-overlapping
intervals of a variable. The bins (intervals) must be
adjacent, and usually equal size.[2] The rectangles of a
histogram are drawn so that they touch each other to
indicate that the original variable is continuous.[3]