FIGURE 1.1 PERFORMANCE MEASUREMENT SYSTEM.

System Manajemen
Mission
Strategy
Goal
Objective
Target
Program
Services
Operations
Standard
System
Purpose and
user for
performance
measures

Data

Analisis

Action

Data
collection

Decisions
regarding:
Comparisons

Data
processing

Computatio
n of
performance
indicator

Quality
assurance

Over time
Against
targets
Across units
External
benchmarks
Othe
breakoust

Stratgy
Program
Service
delivery
Operations
Resources
Goals
Objective
Targets
Standard

Performance
indicator
Program
evaluations

EXHIBIT 2.1. PROCESS FOR DESIGNING AND IMPLEMENTING PERFORMANCE

MEASUREMENT SYSTEMS

1.
2.
3.
4.
5.
6.

Secure manajement commitmen

Organize the system development procces
Clarify purfose anda system parameters.
Identyfi outcomes and others performance criteria.
Difine, evaluate, and select indicator
Develop data collection procedures.
- Provide for quality assurance
7. Specify the system design.
- Identify reporting frequencies and channels
- Determine analytical and reporting formats
- Develop software applications
- Assign respontibilities for maintaining the system
8. Conduct a pilot and revise if necessary (optional)
9. Implement full-scale system
10.Use, evaluate, and modify the system as appropriate.

FIGURE 3.1.GENERIC PROGRAM LOGIC MODEL

Longer-term
outcomes
Intermediate
outcomes

Intial

outcomes

External Inluencfes
Outputs

External Influences

Program aktivities

Resources

Cases, Costumers

FIGURE 3.2. AIR TRAFFIC CONTROL PROGRAM LOGIC MODEL

External Influances
Flight volume and density
On-board equipment reliability
Pilot capability

Loss of life, injuries,

and property damage
avoided

Collesions provented flaight

completed safely

Planes maintain adoquate spacing

Fight segments handled: airport

terminal
In-route

Observations, comunication,
instructions, and advice to
pilot

Profesional controllers,
towers,computers,and
comunication systems

Scheduled airlinr, military, and general

aviation flight

FIGURE 3.4. VOCATIONAL REHABILITATION PROGRAM LOGIC MODEL

Resources program

Output

initial

intermediate

Long-term

Activities

Counseling
And guidance

outcomes

outputs

outcomes

Clients
Counseled

rehabilitation
counselors

Occupational
Training

support
staff

Trauning program
completed

Equipment
Filling

Prosthetics provided

Employer and job

development

Suitable job identified

Clients prepared
for viable
occupations

Clients placed in
suitable jobs

Clients apply for

jobs

Placement
assistance

Found
for tranning

OTJ
Evaluation

Interview arranged,
trip smade

Assesment,
recomendations

Clients adjust to job

FIGURE 3.5. TEEN MOTHER PARENTING

EDUCATION PROGRAM LOGIG MODEL

Babies achieve appropriate twelve-month

millestones for physical motor, verbal, and social
development

Client
successfully
employed

Pregnant teen deliver

healthy babies

Teen mother provide proper

health care, nutrition, social and
interaction to their babies

Pregnant teen follow proper

Nutrition and heath guidelines

Teen mothers know infant

nutrition, development, safety,
and social interaction
guidelines.

Pregnant teen know prenatal instruction and

health guidelines

Number of teen served in prenatal classes, infant care classes

Number of hours of instruction provided and prenatal classes, infant care classes
Number of hours of counseling provided to pregnant teen , mothers of infant

Program manager and RN instructor provide classes for pregnant teen on prenatal nutrition and
health ; delivered in high school twice a week for one hour.

Program manager and RN instructor provide on infant health care , nutrition and social
interaction delivered in high school twice a week for one hour.

Counselor meets individually with teen once with teen once per week to support application of
material presented in class to teen situation

MSW program manager , assistant program manager, part-time RN instructor, MFCC counselor social
work and4.1.
counseling
intern
nationallyEMPFORCEMENT
certified educational manual,
videos, andLOGIC
others instructional
FIGURE
CHILD
SUPPORT
PROGRAM
MODEL
material , facilities ; funding.

Component
And resources

outputs

nitial
outcome

intermediate
outcome

longertime out
comes

Absentee parents
searches

Absentee parent
located

Obligation

Filled offioes
Agent and locator

Peternities
established

Paternities
investigated

Payment obligated

Court order
sought

Payment
collected and
disbursed to
custodia parent

Wage assignment and

arrangement made

Accounts
established
Enforoement/
colectins

Employes

Children
receive
adequate
support

Training program
completed

Needs for
public
welfare
reduced

Job skill aoquired by

absentee parent
Absentee parent
earning wages

Fatherhood
iniciative

Employment
opportunities
identified

Employee
Training
Funds

Absentee parent
employed

FIGURE 4.2. STATER WORKES CONVENSATION PROGRAM LOGIC MODEL

Component

output

Medical
treatment
provided
Claims
processing

Rehabilitation
Services
provided

initial
Outcomes

intermediate
outcomes

long-term
outcomes

Employees with
extended absences
receive financial support

Employees
recover from
injuries
Occupational
fitness
restored

Lost work days

minimized
Job analyses
completed

Operational
disruptions
minimized

Return to
work program

Employes return to
regular joba more
expeditiously

Rehabilitation
Assecments
contducted
Employes return to
work siteciner

Safety

Inspections and
recommendations
completed

Corrective action
taken by agencies

Reduced medical cost disability

payment and issurance premium

Safer work
condition

Fewer
accident and
injuries

Illustrative highway maintenance performance measures

Performance indicator

Performance dimension

statistical form

Gallons of patching
Material applied

Resource

Raw number

Lane-miles resurfaced
Cost per lane-mile resurfaced

Outputs

Raw number

Miles of shoulder graded

Per crew day

Operating efficiency

Ratio

Task hour completed

Per production hour
Mean quality assurance score

Productivity

Ratio

Percentage of road in
compliance with AASHTO
standard

Productivity

Ratio

Quality

Average

Immediate outcome

Percentage

Average pavement
Quality index (PQI)
Percentage of motorist
ratings red quality as
satisfactory

Immediate outcome

Median

Costumer satisfaction

Percentage

costumers service index(CSI)

accident per 100 million
vehicle-miles with road
condition as a contributing
factor

Outcome

Rate