Vyom SSO-Edge: Single Sign-On

Solution for BMC Remedy

NEWS
NEWS
SSO

Introduction
Reduce service desk calls, improve end user satisfaction, and strengthen security with Single Sign-On for
BMC Remedy.
Vyom SSO-Edge is a solution for secure Single Sign-On (SSO) for BMC Remedy with Microsoft Active Directory and many
other standard SSO Servers in your environment. Benets for Business Users are that with Vyom SSO-Edge for BMC Remedy
they can seamlessly authenticate to BMC Remedy and they are allowed to access BMC Remedy without re-typing a
username or password.

User Productivity Enhanced using

Single Sign-On for BMC Remedy ITSM
Need not enter user name and password at every prompt is one more
reason for users to be happy with IT. Using SSO for BMC Remedy, you
can enable users to NO longer remember their username and
password specically for BMC Remedy. In fact, users will no longer be
prompted for their authentication details. Users will log into their
Windows or Mac desktop via the use of Kerberos and gain access to
BMC Remedy transparently. Vyom SSO-Edge supports Windows Active
Directory (Kerberos, NTLM2, ADFS2) and other SSO systems like RSA,
Access Manager, Site Minder, etc.

Service Desk Burden Reduced

According to the IDC and other respected industry analysts, as many as
40% of service desk calls are service requests like password or account
resets. These trivial service requests result in lost productivity for
users, frustration and unnecessary expenditure for helpdesk personnel. Vyom SSO-Edge quickly pays for itself in improved productivity and
as much as a 95% reduction in BMC Remedy account and password
reset calls.

Rich Service Desk Data Analysis Achieved

With BMC Remedy Single Sign-On your users are encouraged to create
data and information rich service desk tickets. Since users are no more
sending email based tickets, you start getting structured data. With the
analysis of this rich and structured data through BMC Remedy Service
Desk tickets, you in turn are encouraging Continual Service
Improvement.

IT Sta and Users Collaborated

Users will be able to check the status updates of their service desk
ticket(s) easily without being prompted for username or password
through the browser and update the ticket information with their
inputs.

How Vyom Labs SSO-Edge for BMC Remedy Works with

Windows Active Directory Environment?
Business Users open a web browser and navigate to BMC Remedy
ITSM (or any other BMC AR System application) and are signed in
without typing in their Windows credentials.
Once Vyom SSO-Edge for BMC Remedy solution is deployed, the
basic steps to the authentication are as shown in following picture:

Support for Other SSO Server Environment

Vyom SSO-Edge allows seamless sign in to BMC ITSM when a user
has already signed into the corporate SSO solution. Vyom SSO-Edge
for BMC Remedy solution by its design supports a number of SSO
environments, including CA SiteMinder, Novell Access Manager, CA
SiteMinder, IIS, OpenID, IBM Tivoli, RSA Access Manager (ClearTrust),
OpenSSO, etc. Vyom SSO-Edge can support your custom SSO
environments as well.
The architecture of Vyom SSO-Edge solution used to enable SSO for
BMC Remedy with your corporate SSO solution is shown picture
below:

Other Vyom Labs Add-On Solutions

MetricEdge Business Intelligence and Reporting Solution for IT
Features and Benets:
Analytical dashboard for higher level executives.
In built static and drill down reports based on good
practices (ITIL, COBIT, ISO 20000).
Allow access and assessment of information, issues
identication, diagnosis and correction of causes.
Scheduling and distribution of reports to appropriate
business users.
Ad-hoc reporting.
Built-in Integration with multiple data sources including
data from multiple ITSM/BSM vendor solutions
(e.g. BMC Remedy ITSM, HP Service Manager, SAP Solution
Manager, IBM Tivoli etc).
Combined reports along with granularity of access controls.
Scalable to accommodate future reporting needs.
Performance Testing Services for BMC Remedy with Vyom
Performance TestEdge Features and Benets:
Remove license cost of commercial performance testing tools.
Identify performance issues in BMC Remedy production
system.
Identify performance issues before BMC Remedy production
rollout.
Develop Condence of scalability of system after
implementation or upgrade of BMC Remedy Applications.
Reduce gaps in Demand-Capacity Management for BMC
Remedy resources needs.
Ensure meeting customer SLAs for response time of BMC
Remedy Applications.
Reduce TCO of BMC Remedy Applications and ensure ROI.
Pre-Built scripts and scenarios, cuts down scripting time.
Well established performance testing processes and frame
works.

About Vyom Labs

Website: www.vyomlabs.com
Email: info@vyomlabs.com

Vyom Labs has been mentioned in 5

Gartner Researches
R

research numbers: G00251821

G00258032
G00258355
G00263439
G00263503

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