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UNIFIED COMMUNICATIONS

& COLLABORATION

2015

Growth in Investments and Innovative Solutions

Purpose and Methodology


SURVEY SAMPLE
TOTAL RESPONDENTS

653

MARGIN OF ERROR

+/- 3.83

AUDIENCE BASE

CIO, Computerworld, CSO,


InfoWorld, ITworld and Network
World audiences via site pop-ups
and email invitations

SURVEY METHOD
COLLECTION

Online questionnaire

NUMBER OF QUESTIONS

30 (incl. demographics)

SURVEY GOAL

To gain a better understanding of the current unified


communications and collaboration market including
direction of spending, areas of investment, business
drivers and challenges.

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Source: IDG Enterprise Unified Communications & Collaboration Survey 2015

UC&C Has Significant Growth Ahead


62%
Currently using/running

49%

32%
Planning to implement or upgrade within the year

33%

24%
Planning to implement or upgrade within 1-3 years

33%

1,000+

<1,000

Q. Is your organization currently planning to implement or upgrade unified communications and collaboration (UC&C) solutions?

2
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015

Spending Strong on UC&C


39% 1,000+
28% <1,000

41% 1,000+
55% <1,000
Q. Will your overall budget dedicated to investments supporting unified communications and collaboration (UC&C) initiatives increase,
decrease or remain the same over the next 12 months?

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Source: IDG Enterprise Unified Communications & Collaboration Survey 2015

Unified Communications Heading Towards the


Cloud

Q. Which of the following best describes your organizations primary unified communications & collaboration model a) currently, and b)
within the next 2 years?

4
Source: IDG Enterprise Unified Communications and Collaboration Survey 2015

And Organizations See an Impact

Q. Has cloud computing technology impacted your organizations plans for unified communications and collaboration services?

5
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015

Communication Remains Traditional, but


Innovative Solutions Rising
Internally

Externally

E-mail

92%

87%

Phone

88%

84% 2

In-person

81%

66%

Instant messaging

67%

33%

Texting

57%

42%

Videoconferencing (desktop or screensharing where


participants cannot physically see one another)

54%

50% 4

Videoconferencing (room system)

41%

31%

Videoconferencing (Facetime, Skype, Google Hangouts where


participants can physically see one another)

33%

34%

Large file transport support

31%

30%

Social media (public such as Facebook, Twitter, LinkedIn)

29%

43%

Telepresence technologies

25%

17%

Social Media (in-house system)

23%

9%

Q. Which of the following ways do employees communicate a) internally (e.g., other employees within the organization), and b) externally
(e.g., customers, suppliers and partners)?

6
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015

Security or Cost: Top Challenge Differs


by Company Size

Q. What are your organizations biggest challenges when it comes to implementing unified communications and collaboration solutions?

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Source: IDG Enterprise Unified Communications & Collaboration Survey 2015

Security Requirements of High Importance


58%

Security/ability to meet security requirements

46%

Ease of use

45%

Low total cost of ownership

40%

Integration into existing infrastructure

35%

Support and services

26%

Appropriate level of scalability


Ability to provide training to end-users

17%

Solution will not require specialized IT skills

17%

47%
manufacturing

16%

Innovative solutions

15%

Easy to understand pricing model


Data availability within the UC&C environment

14%

Offers same quality of in-office experience to mobile workers

14%
13%

Experience in building and running UC&C solutions

Experience in my organization's industry

40% 1,000+
51% <1,000

32%

Ease of ongoing management and maintenance

Avoiding vendor lock-in

63% 1,000+
54% <1,000

12%
9%

Q. Which of the following factors are most important when evaluating unified communications & collaboration vendors for your organization?

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Source: IDG Enterprise Unified Communications & Collaboration Survey 2015

Conclusions
UC&C will see a surge of adoption in the next 3 years. 56% of enterprise and 66% of SMB
organizations plan to implement or upgrade UC&C solutions within the next year.
Unified communications and collaboration budgets will increase by 9% in the next year.
Given the level of investment, UC&C benefits impact enterprise organizations and spur great adoption.
Within the next 2 years, organizations will move their UC&C model to hybrid and cloud-based
environments, with enterprise organizations leading the change.

Traditional technologies, remain the top forms of employee communication, but enterprises are
increasing their use of videoconferencing and telepresence technologies.
Security/privacy concerns are a challenge when it comes to UC&C implementation, which vendors
should address.
Security, ease of use and total cost of ownership are the biggest factors when evaluating vendor
solutions, but integration into existing infrastructure shows high importance for enterprises.

Continue the Conversation


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