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To hell with clickbait. This, right here, is an old-school, comprehensive, in-depth feature article, based on a whole
bunch of hard-earned experience. SEO be damned. This is actually intended to benefit mankind.
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Be this bird
This is not clickbait. Or I would have divided it into a series of 5 articles, with each tip
as a separate page. And, I would have made the ideas insultingly simple, practically
not this bird
useless and as pseudo-motivational as possible. Ive been happily consulting for more
than a year now. My second foray into freelancing. This time has been awesome. The first time (in 2011) sucked, big
time. Here are the lessons I have learned
http://gordlaws.co.za/tips-freelancing/
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July 2014
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April 2014
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December 2013
October 2013
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costs arise) all from one account, your life will descend into chaos.
You will lose track of who owes you and whom you owe. And,
suddenly a miscalculation will result in overwhelming stress about how youre gonna pay rent and medical aid this
month. Then you fall behind, and the Cycle of Chaos begins.
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When you find the future, stay in it. And make some calls.
As Ive mentioned already, you need to properly plan for this lifestyle change. One of the first things you should do is
to start squirrelling away money, until you have two months of your newly calculated salary-need (see above) set
aside. Save this money separately from whatever existing savings, nest-eggs or or investments you may already have.
It is its own, separate-entity buffer to start you off. An investment in yourself. If you dont have the discipline and
means to set this aside over time, its not a good indicator for managing yourself as a business going forward.
It will, in all likelihood, take at least two months for your client-base to grow sufficiently to meet your initial
salary targets (possibly longer), and for the first of your invoices at the end of Month One to start landing in your
business account. Some will take longer as a matter of process. Others, because people are often very slow to pay. Be
prepared for this or it will ruin your life. Or, less dramatically, just make it stressful and angry all the time. If youre
not at least getting near to your salary targets after two full months, it may be time to re-evaluate your lifestyle
decision. At least you wont have starved in the meantime.
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This one sounds like a big ask, but its actually not asking the world. The pay-off is terrific peace of mind
and a real barometer for how well youre doing as a business.
Its tempting to spend the extra cash, but if you can just get yourself two months ahead, and then spend (or invest)
anything above that, your life becomes an exciting, secure place, rich with prospects. All it takes is two months worth
of discipline and extra-hard work.
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tomorrows flow will be like. Remember; your job is to be executing work. Or, looking for it. Its fine for a day or two
after a series of intense (and ideally, lucrative) deadlines, to park off and feel good about your life.
But, generally speaking, having nothing to do is the last reason you should have for doing nothing.
http://gordlaws.co.za/tips-freelancing/
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The more of this high-speed, magic blue stuff your internet-connection has, the better.
You should be able to run a relatively lean shop as a freelancer. Whatever equipment you need (more for
photographers than art directors, more for art directors than copywriters, and so on) will require a capital outlay.
Obviously you need a premises. After that, though, your overheads should be low and you should try to keep them that
way.
With that in mind, dont skimp on your internet. Get the best damn internet you can afford. For the sake of your
sanity, your quality of life outside of work (needing good Internet is a perk unto itself) and, especially, Skyping and
sharing large files. The difference between a 4mb line and a 10mb is a few hundred bucks. And, a great deal of
happiness. Plus, if that expense the difference between sink or swim, you have bigger problems than download speeds.
PS, also try have a back up. A dongle and a small data bundle is super-useful if you work on the road or you
ADSL goes down.
Youre probably going to see a lot more people do their jobs than you would in an
agency. Learn from the good ones and the weak ones alike.
The difference between those creatives that become all-powerful bosses and designers (etc) who just design forever?
Learning to understand the other junk.
16. Be a solution
Youre there to solve a clients problem, not to add new ones by pointing out all the problems with their situation and
the turn-around. They wouldnt have called on you if they could handle it in-house or the job was simple. If the job is
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too big (or the pay too small), say no. Otherwise, get them what they need, when
they need it, and do it well. Take the job in your stride, or make it look like you
did. That way, the client will mark you as the solution to their problem and
continue to call upon you in future. Problem solved!
As my friend and former CD Mike Cook (now co-owner of Workbench check
them out, theyre awesome) once taught me, Understand their stress. All
a client wants from you is something they no longer have to worry about. Dont
be difficult Be a solution.
A solution.
17. Be available
Be as available as Dylan.
When I started out, a very clever dude called Brad Dessington (head honcho at Rogue Agency and, incidentally, husband
of my awesome former work partner and current Art Director of preference, Beth Dessington) took the time to give
me some advice from the perspective of a person who frequently hires freelancers. One thing in particular stood out to
me. Be available.
What he meant was, either take a job and say thank you, or if you really cant manage it politely decline. Dont
accept it, but then go on about what a nightmare turnaround it is for you, how busy you are, and how helping them
out is a huge ball-ache. Thats why theyre calling on you; to relieve their pressure, usually in a hurry. Plus, they really
dont care. If you can do it, just do it. That way, after eleven jobs, when you do eventually have to explain that you
legitimately cant meet their deadline this time, they might find the extra two days you need because
(A) you dont bitch for nothing, and
(B) youre their go-to guy and theyve come to depend on you.
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seek work out. When you find it, present as much value
as you can. If you hear your client mention a challenge
or a need that you can help with, say so. If you spot a place where the campaign can be better, politely suggest some
ideas. If clients like you, you get work. If they dont, you dont.
Plus, when you go in with a smile, youll find theyre usually just pleasant-enough people. Looking for
someone to smooth something over for them. Be that guy.
http://gordlaws.co.za/tips-freelancing/
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Try to agree on a project fee upfront for the work to be delivered. Base this fee on an hourly-rate estimate, if that
makes the client happy. Give yourself a little wriggle room without ripping the client off. Then, if you work extra-fast,
good for you. If you end up pulling a week of all-nighters, not the clients problem. You have a deadline, you know what
needs to be done by that time, and you know what youre going to earn. Easy peasy.
http://gordlaws.co.za/tips-freelancing/
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25. Skype
It just needs to be really edgy. You know, out of the box and dynamic.
Have a decent internet connection and get on Skype. It makes long-distance meetings far more personal than the
phone, and enables you to work with clients far away. Use it, get your clients onto it, make it part of your life. Its also
great for combatting work-at-home cabin fever.
26. Follow up
Such a simple thing that makes such a difference. When a job is done, mail your client a week later and ask how it
went. Ask how their other accounts are doing, how theyre doing, and send them a useful link to an online story you
saw that made you think of them. Think of it like dating; dont just get what you want and disappear. Between
delivering work and chasing up your money, check in with your clients. Being top-of-mind and building relationships is
worth the effort.
http://gordlaws.co.za/tips-freelancing/
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Youre worth what you say youre worth. Clients will never pay you more
tomorrow because you worked for less today. Dont make the mistake of charging the
minimum amount per hour that you need in order to just scrape by if youre working
14 paying hours a day, 31 days a month. Because you wont be. And even if you do, it
will kill you.
Being cheap doesnt make you desirable. It makes you cheap.
29. Reverts
Agree upfront on a number of reverts with your client.
My brilliant friend and long-time collaborator Beth
Dessington (check out her magnificent Art Direction
stuff here) taught me this one. We offer clients a tworevert system, which we stipulate in the brief. It goes
like this
When you present your idea and plan to your client,
they must sign the plan off. Then, you start on it, mock
it all up and show them your direction. They can make
changes in direction at this stage (thats Revert One).
Then, when its done, they get to look at it and make
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Any additional changes beyond these reverts (or mind changing) are requoted and treated as a new job, with new
fees.
32. Timesheets
The very mention of the word draws the kind of hatred and seething disgust from a
creative that is usually reserved for kiddy-fiddlers and bank managers only. Im not
saying you should install Chase onto your computer and spend hours a month trying
to account for all the hours you spend working, but keep a list.
Write down what you did, for how long, for whom, and when. Otherwise, when you
get behind on your invoicing (which you will) trying to forensically figure out what
you were doing a month ago will not only be pain in the arse, itll also jeopardise
your ability to be honest and fair and, with that, potentially ruin relationships.
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There is nothing more powerful in the freelancers life than a regularly updated (and
then mercilessly whittled-down) list.
There is great joy in being free of nagging account managers and soulless traffic
drones, but there is also a great potential for chaos.
Do whats important, and what might feel like it isnt. Set a to-do list. Allocate time
periods to the things in it. Do them on time. Work late if you dont. Then have a good
think before making another list. Lists win wars. Its that simple.
There, I was a senior copywriter. Soon, a Creative Group Head and, ultimately, a Creative Director. A rich but
punishing experience, packed with learning and some wonderful people. But I never quite got used to having my diary
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managed (and not always efficiently) by someone else. I just dont like office hours especially the advertising
variety.
Early in 2014 I quit my job and became a Creative Consultant. A fancy way of saying, I went freelance. And its
been great.
The article above is about some of the things Ive learned along the way, that have made all the difference between
2011s nightmare and 2014/15s far more successful incarnation.
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