JOEL KIDSON

joelkidson@gmail.com
(+856)20 2814-0606

01 Greetings in Business Settings

Proper etiquette is important in business greetings. Make sure to use polite language
such as "please" and "thank you". Appropriate titles and gestures should also be used.
Shaking hands is common in most English speaking countries. It is also important to
smile.
Vocabulary:

Etiquette

Agree

Polite

Offer

Shaking (Shake) hands

Inappropriate

Titles

Appropriate

Introduce

Express

Gesture

Advisor

Pleased

Dialogue

Finally

Tips

English speakers dont always say

hello and how are you?
If someone says Hello, you MUST
respond with Hello too!

Introduce yourself with name and title.

Shake hands if appropriate.

Express happiness to meet the other

person.

Give or accept directions.

Do not use "lady" instead of madam. It

sounds impolite

Don't say
May I help you, lady?
Excuse me, lady. Could you help me?
Could you please repeat that, lady?
Instead, say
May I help you, madam?

JOEL KIDSON
joelkidson@gmail.com
(+856)20 2814-0606

Excuse me, madam. Could you help

me please?

Could you please repeat that, madam?

Common Formal Greetings

Good morning, Good afternoon, or

Good evening sir / madam.

How are you today? (Answer Fine

thank you, and you?)

Hello. How do you do?

Nice to meet you.

Common Informal Greetings

Hows it going? or How are you doing? Im and you?

Hows everything going? How are things?

Hows your day? or Hows your day going?

Good to see you or Nice to see you

VERY informal: Whats up? Whats new? or Whats going on? (Most people
answer with nothing or not much.)

Responses

Most people answer with fine, good or alright.

Im pleased to [finally] meet you.

Its nice to [finally] meet you.

Im a bit tired after lunch.

My day is flying by! There is not enough time in a day!

I had some problems at my hotel this morning, but its OK now.

Introduce your guest, partner, boss:

JOEL KIDSON
joelkidson@gmail.com
(+856)20 2814-0606

May I introduce Mr. Anthony Kim from Kookmin Bank?

Mr. Kim, this Janice Andersen. Shes responsible for international logistics.

"Mr. Kim, I'd like to introduce Mr. Chan, my manager (my superior, my boss). Mr.
Chan, this is Mr. Kim, the advisor from Seoul."

Useful Phrases

Please have a seat.

Please follow me / Please come

with me.

Welcome, come have a seat. (or

Please have a seat)

Thanks for agreeing to meet with

me.

He'll be right with you.

Can I offer you something to drink?

My pleasure.

You can call me ______.

Pair Practice
A: Hello. I'm Noy.
B: Hi Noy. I'm David Sinclair, and this is Gina Evans. (hold out hand to shake)
A: Nice to meet you Mr. Sinclair and Ms. Evans. Thank you for taking the time to meet
with me today.
B: It's our pleasure. And please, call us David and Gina.
A: OK. Thank you. Please have a seat and we'll be right with you. Would like something
to drink while you wait?
B: Yes please. Some water would be great.
Further Practice for Pairs

Add a third speaker and create your own dialogue.

Create a new dialogue between people in a business situation.