Controlled Document Version 1.

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Created: Tarannum Siddiqui | Last Updated: 27 oct 2009 | Updated by: Tarannum Siddiqui | Entity: tarannum

Objectives
To be able to appreciate the importance of effective communication To be able to learn techniques to improve communication To be able to communicate confidently. To be able to identify and improve individual areas of weakness.

Contents
Importance of using the right language Pronunciation Spellings Common Errors Greeting & Salutation Everyday Conversation

Importance of Language
Personal Professional

Pronunciation
Good pronunciation enhances communication Tips to improve pronunciation:
Use a dictionary Listen to News delivered in English Read aloud Practice tongue twisters

Pronunciation
Honesty
Suitable Issues Deliverable

Absolutely
Detained Inexpensive Value

Announce
International Technology Courier

Accept
Alarm Schedule Network

Excellent

October

Tongue Twisters
Betty bought some butter but the butter was bitter so Betty bought some

better butter to make the bitter butter better.

She sells sea shells on the sea shore. If

Peter Piper picked a peck of pickled Where's the peck of pickled peppers Peter Piper picked?

peppers,

A quick witted cricket critic.

saw Susie sitting Where she sits she shines,

in and

a shoe shine shop. where she shines she sits.

Sheena leads, Sheila needs.

Punctuation
Commonly used punctuation marks
? Question mark , Comma ; semi colon : colon ! Exclamation . Full stop Single quote Double quote - Hyphen Underlining & Italics

Read Aloud
What time is the meeting scheduled? Are you sure? Yes, the package should arrive tomorrow morning. This restaurant has an exciting atmosphere. The food, on the other

hand, is rather bland.

She was, however, too tired to make the trip.

Read Aloud
Two hundred dollars, I think, is sufficient. I will buy 2 packets of milk, some apples and a bottle of water. Keep it Up! The attendees are:
Mr. Smith Mr. Thakur Ms. Sen

Passage Reading

Spelling
The spelling can usually be determined if the word is pronounced

correctly.
Use the spell check & synonym option in MS Word when possible

Practice referring to a Dictionary

Practice: Identify & Correct the words that are spelt incorrectly
The batsman heat the ball Imediate attention Please send two of your best staff s members The peoples in my department are very hardworker The whether is plesant Please send me a delvery report

Pririty Delivery is requested

We are unable to reach the consine

Correct the following sentences

Mr. Thomas told to me that this slide is uncorrect. This files should be send today. Call all peoples inside He is there?

Spell Game
Group game where each participant adds a letter to the chain. The

objective is to build a word having more than four letters.

Common Errors
Loose/ Lose Prove/ Proof Access/ Excess Brake/ Break Route/ Root Respective/ Respected Accept/ Except Reverse/ Revert Heat/ Hit Tied/ Tide Role/ Roll Intimate/ Imitate/ Initiate

Greeting & Salutation

Formal: For people we do not know, or people we need to be polite to

(like the boss!)

Neutral/general for people we do not know well Informal: For friends and family.
"Excuse me, but would you mind passing the salt, please?" (very

formal) Can you pass me the salt please?" (neutral) "Salt! (very informal!)

Types of Introduction
People make introductions for many reasons:
For business ("May I present Mr. Nair of Windsor supplies"). If two of your friends are meeting for the first time (Mary - this is

Kumar - we play tennis together").

It may be impersonal ("Hello, I'm nurse Krupa. I am here to take

your temperature.")

Examples: Formal Introduction

Mr. A: Mr. Thompson, this is Professor Jones. Thompson: Professor Jones. I'm pleased to meet you. Mr. A: Mr. Thompson, may I present Professor Jones. Thompson: How do you do?

("How do you do?" does not mean "what do you do?" It does not mean anything. It is just a polite way to say "hello" when you are introduced.) Mr. A: Allow me to present Professor Jones. Thompson: I'm delighted to meet you, Professor. My name is Bob Thompson. (You should say your name if the person who introduces you does not say it.)
We use formal introductions on formal occasions. For important business, meeting important people or (some!) weddings and funerals, formal language is safest.

Examples: General / Neutral

Mr. A: Mr. Thompson, do you know Professor Jones? Thompson: How are you, Professor? This is Jasmine Jones. Jasmine: I'm pleased to meet you. Professor: Bob , Jasmine. It's nice to meet you.

Examples: Informal
Bob, meet Jane How are you, Jane? Bob, this is Jane. Hi, Jane.

You don't know Jane, do you? No, hi Jane, I'm Bob.

Informal introductions are for people we meet at parties, or when we are with friends. We use only the first name, and we don't say the family names. Some other suggestions. With formal introductions, and some general introductions, you shake hands. You don't usually shake hands in impersonal introductions. With informal introductions you shake hands if you are near that person.

Introducing yourself
"I am Police Officer Arora, and I am arresting you for ... "I'm Prashant Garg, your pilot on this flight ... "Hi, I'm Nisha, your tour guide ..." When people introduce themselves, they usually say why they are introducing themselves. Excuse me, I don't think we have met, my name is Bob Thompson. (Formal) May I introduce myself? I'm Bob Thompson. (Formal) Hello, I'm Jane. General/neutral) You must be Bob Thompson. I'm Jane Jones. (General/neutral) Hello Bob, I'm Jane. Informal) Are you Bob Thompson? I'm Jane Jones. Informal)

Small Talk Etiquette

Things people talk about which are not important are known as "small

talk".
Good small talk subjects are: The weather, what you are doing at the

party, why you are in the country, festivals, food, and travel. You can also talk about your job.
In every country there are things you can talk about with people you

have just met. And there are other things you can't talk about.
There is an old rule that says "Don't talk about money, sex or politics

with people you don't know well." It is a good rule.

Small Talk Etiquette

Small talk is not really about the weather, or the traffic, or the food. They are a way of carrying on with the introduction, so that you can

measure the other person, and decide if you want to see more of them. The other person is doing the same thing with you - deciding "is this a nice/interesting person? Do I want to see this person again?"

 Here are some situations in which you meet people. Look at each

situation, and at the three possible answers below it. Sometimes one of these answers is correct, sometimes two answers are correct.
You meet someone you know. He says - "How are you, George?
Fine, and you? I'm pleased to meet you. Good day to you.

 You meet someone on business. She says - "How do you do?

I'm doing well, thanks. How do you do? Fine, and you?

In a restaurant, the waiter says - "I'm Joe, do you want to order?

Hi Joe. Not yet, Thanks. I'm pleased to meet you. In a moment, thanks.

 You meet someone new at work. She says - "Hello. I'm Smita Naik.
Hello, I'm Jill Fernandes. I'm pleased to meet you. I'm Jill Fernandes. I am Ms. Fernandes. How do you do?

A policeman stops your car. He says - " I'm PC Agarwal. May I see your

licence? Yes, of course. Hello, I'm Jill Fernandes. Here you are.

 You go to see your bank manager. He says - "Good afternoon, Miss

Smith. Hello, I'm Jill Smith. How are you, Mr. Borde? Good afternoon, Mr. Borde.

Role Plays
Role Plays to practice Introductions & Conversation Etiquette

Describe what you see

Describe the emotion and build a situation to suit it

Recap
Communication is the ability to convey your thoughts to other people.

Language barrier can hamper your communication skills However, this skill can be improved through constant practice and

willingness to learn
Practice makes a man perfect

Test
Take the next write The weather is bad today The shipments were misplaced due to staffs negligence You coming down? The ____ (envelope; envelopes) are sealed. I hate to tell lies to my husband

Test
Respected Sir, I note the below. Shyam get me the file You must not take leave without telling your boss about it. Where is my laptop. I am not unable to find it. Everyone knows that how innocent Ram is. I must loose weight. Yes sir I will be there