34

TECHNICAL ASPECT

Product and Service Design

The Nirvana Funeral Homes will provide services that are demanded by the
market who wants to endure a pleasant experience. In order to accomplish this, the
business will offer facilities and services to address their needs. Funerals bring people
together who haven't seen each other in years, even decades. In traditional services, old
companions like families and old friends will meet for a few hours and bid their
goodbyes afterwards. The business will capture the opportunity to bring people together,
and to re-form the lines of support for those who live. To accomplish this, the business
will offer:
1. a reception hall where meals and refreshments may be catered;
2. electronic presentation and projection of photos and films of the deceased, also
available on the website;
3. e-burial will also offer if the family requested it to have for their relatives outside
the country who will not able to go to the wake of the deceased;
4. soft background music selected by the family, if requested;
5. discreet areas where small groups may form for intimate discussions;
6. two rooms with couches and chairs for private meetings;
7. use of the chapel for funeral services; and
8. Professional services of the director and staff. There will be one person who will
guide the family through the entire process.

35
Aside from the offerings that may bind the family ties again, the business also
compromise the following:
1. Caskets. Nirvana Funeral Homes will offer two (2) selection of caskets made of
wood and metal, each selection would have 4 kinds, for the wood type the
business have imperial, angel classic, angel premium and emperor premium while
for metal type the business have stainless sanctuary, 18 gauge Kessler, copper
lilac, and sunset bronze. The business has corporate agreements with a casket
supplier located within Imus, Cavite. To differentiate the Nirvana Funeral Home
and to bolster its market position as the place for people who want a different kind
of funeral, the business will supplement its offerings with caskets more interesting
and diverse than the mass-produced caskets generally offered;
2. Remembrance Products, including paper and electronic products to celebrate the
life of the deceased. Digital photographs and films will be used during the
reception and posted on our website, if desired;
3. Transportation that includes the use of van to transfer the body from the place of
death to the funeral house and the hearse to transport the deceased to the
cemetery; and
4. Embalming services. Embalming has been a traditionally assumed service, but
consumers are mandated by federal law to be advised that it's not required, except
in certain rare cases. Embalming allowed funerals with viewing to take place
more than 72 hours after death without noticeable decomposition. It is still the
industry standard, and will be available at the Nirvana Funeral Homes.

36
Project Time Table (Gantt Chart)
A. Presentation of the plan with the investors.
B. Purchasing of the lot for the business.
C. Get permit to construct a building at the city hall.
D. Making of the plan for the construction of the building.
E. Find a contractor.
F. Meeting with the contractor.
G. Signing of contract with the contractor.
H. Construction of the establishment.
I. Get business permits, license, and other legal documents regarding the business
operation.
J. Hiring and orientation of staffs and employees for the business.
K. Purchasing of tools, supplies, machineries and other materials necessary for
business operation.
L. Start of the business operation.
M. Control and evaluation.

37

Activity 1st

2nd

3rd

4th

5th

6th

7th

8th

9th

10th

11th

12th

Month Month Month Month Month Month Month Month Month Month Month Month
A
B
C
D
E
F
G
H
I

K
L
M

36

38

37

39
Process and Technology
Service Schedule
The service operation of Nirvana Funeral Home for the year 2016 will be 24
hours open every day.

Figure 2.1Service flow chart

The Service Process - From death to funeral

Transfer the body

40
Once the family of the dead person acquires the service of Nirvana
Funeral Home, the business will be obliged to send helpers to pick up the body of
the dead person from the hospital or nursing home where the person died.
However, if the person dies from un-natural causes (such as an accident, murder,
suicide, etc) then the body will be taken to the medico-legal officer. If this is the
case then an autopsy and investigation is done before the body is released. Once
the body is released then the business will be obliged to send helpers to fetch the
body from the medico-legal officer.
Registration
1. While the transferring process of the body is being done, the undertaker
(funeral arranger) will discuss the registration that needs to be done after
that forms will be given for the process of getting the death certificate of
the deceased at the city municipality, it is about the biographical questions
regarding the deceased and other information that the immediate family
needs to process.
2. During the discussion the undertaker will also discuss the burial plan
which includes the list of packages offered to the clients so they can
choose what package they want for the deceased.

Billing Arrangement
Undertaker will arrange the billing statement of the fees of the funeral
service, Cash Advances will be needed (at least half of the package price).
Prepare the body

41
1. When the helpers return in the funeral home they will directly bring the
body in the mortuary. The first thing they will do is to unload the body
into the mortuary tray. The head of the body will put on a "head block",
basically the head block elevates the head above the abdomen. This act
prevents the body from "purging". Purging is an unpleasant "leakage"
from the mouth or nose. The fluids that leak out can be anything from
blood to bile and are sometimes smelly and difficult to clean up.
2. The embalmer will assess the body. The first thing he will do is to remove
the body from the bag or anything where it is wrapped from during the
transferring process.
3. The clothing that is on the body will be taken off. Most of the bodies wear
hospital gown. This is a paper like gown that can simply be cut off with a
pair of scissors. However if the body is in 'normal' clothing then more
work needs to be done. Things like shoes, pants and jackets are removed
first, then shirts or tops. Socks and underwear are left until last as it
makes getting the other clothes off easier.
-Valuables are either left on the body or bagged up and will be
returned to the family.
4. The embalmer will document any property found on the person, as well as
any cuts, bruises, or other discolorations during the time and will be stated
in the embalming reports.
5. The embalmer will then clean the body. Most bodies do not need much
work here (depending on culture of the deceased and mourners). Only if
the body is dirty or messy it will be hard to clean.
6. The body will be embalmed (still depends on the situation).
Embalming

42
There are two main types of embalming; TP (or temporary preservation)
and Full embalm.
- The TP method is a simple and quick process to just replace blood with
preservation fluids. A trocar is also used to remove and replace fluids inside the
torso of the body. This method is quick and will not preserve a body forever, but
it does get rid of fluids and can preserve a body for a long time. This method
must be used on all bodies that go into crypts or vaults.
-The full embalm method is a much more intensive and difficult process.
Not only is the blood replaced but all organs are actually removed. With the TP
method the abdomen is essentially 'stabbed' with the trocar, but in a full embalm
the torso is cut open and every organ is removed (including the brain). The
organs are then diced up into chunks. This can be done with scissors, knives or
whatever the embalmer prefers. Next the organs are dried with a special
preserving power. This powder is scattered into the open and empty torso before
the organs are put back. The body is sewed up and "made like new" as they said.
-With embalming all orifices are plugged. Wadding is inserted into every
orifice ("from nose to ass" as someone once said) to prevent leakage. Many find
this strange, some even sexualize it. I read an interview with an open necrophiliac
who commented that it was strange when embalmers did this. But to them it is
just part of the job; it is not sexual or strange.
The Embalming Process
1. Disinfect the mouth, eyes, nose, and other orifices. Powerful
disinfectant is used to clean the features, inside and out.

43

Inspect the deceased in regards to the type of fluid you will need.
Some embalmers will use this opportunity to mix all the fluid
they'll need for the procedure, to get it ready. Usually 16 ounces of

fluid with 2 gallons of water is a good dilution.

2. Shave the body. Typically the face is shaved at this point, as you
would shave yourself. Men are usually always shaved, though
women and children are also often shaved to remove any stray
hairs or "peach fuzz" from the face.
3. Break the rigor mortis by massaging the body. Massage the major
muscles groups to relieve the tension and move stiff joints to
loosen them up. If the muscles are tight, they will increase extra
vascular pressure, diverting embalming fluid away from where it
needs to go.

Setting the Features

1. Close the eyes. Use great care in setting the eyes. Typically, the
eyelids tend to sag back in its socket, so a small piece of cotton is
placed between the lid and the eye to round it out. In some cases, a

plastic eye cap is used for this purpose.

Eyelids are never sewn shut but may be glued shut in some cases.
The features need to be set before the embalming fluid is
introduced, because that fluid will "set" the body fairly rigidly,

making it difficult to do it afterward.

2. Close the mouth and set it naturally. One of two methods is
typically used to set the mouth.

44

Sometimes, the mouth is sewn shut using suture string, passing a

curved needle through the jaw under the gums and back up through
the septum. Avoid tying the string too tightly to give the jaw line a

natural appearance.
An injector gun is also commonly used in conjunction with a
mouth form. Like a mouth guard or a dental prosthetic, the mouth
form holds the jaw together according to the natural bite and
alignment of the jaw. This method often includes less room for

human error.
3. Moisturize the features. A small amount of crme should be used
on the eyelids and lips to keep them from drying out, giving them a
natural and lifelike appearance.
Embalming the Arteries
1. Choose your incision site. The arteries are embalmed by
simultaneously introducing embalming fluid which is the formalin
(a mixture of formaldehyde, other chemicals, and water) into an
artery while draining the blood from a nearby vein or from the

heart. It takes about two gallons of fluid to embalm a typical body.

On men, the incision is made near the base of the SCM muscle and
the clavicle. For females or younger people, the femoral site is

most popular.
2. Make your incision. Clean the vein point off, create an entrance
point, and insert the drain tube towards the heart. Tie a ligature
around the lower side of the tube.

45

Do the same for the artery except insert the cannula instead of a
drain tube. Place the cannula forceps on the artery locking the
cannula in place. Use the small locking forceps to clamp off the

upper side of the artery and restrict the flow.

3. Turn on your embalming machine and distribute the fluid. While
the embalming is taking place, wash the body with a good
germicidal/antibacterial soap and be sure to check for drainage
while massaging the limbs to push blood out and embalming

solution in.
When the fluid enters the arteries, pressure will build throughout
the veins, which means the fluid is moving throughout the body.
You'll notice the veins bulging somewhat. Open the jugular drain

tube periodically to allow blood to escape and relieve the pressure.

4. Slowly decrease the pressure. When you have about 20% of your
solution left, turn off the machine and reverse your cannula to the
other side of the artery you chose to inject. This will embalm the
part that was blocked by the cannula previously. Be sure to turn
down the pressure, as the fluid only has to go a short distance, and

you don't want to "pop the eyes."

In the case of the femoral, this will embalm the lower leg. In the
case of the right common carotid, this will embalm the right side of

the head.
5. Finish. When you've embalmed to your satisfaction, or run out of
fluid, turn off the machine, remove the cannula, and tie off the

46
veins and arteries you used. Suture the incisions closed. Use
sealing powder to ensure there is no leakage.
7. Next the embalmer will dress the body. In this case the family will
have an option about the clothes that will put on the deceased
whether they are the one who would provide or they will leave it to
the business care. The first thing to be done is to make sure that
the body has underwear. Bodies are covered to protect 'their'
dignity and respect.
-The clothes will be put on, one item at a time in the same way they
are taken off.
8. Once all the clothes are on the body and everything is done the
embalmer will look it over and assess the job. They make sure
everything is correct and as it should be. That all the clothes fits
and look respectable.
9. The body will be put in the coffin.
10. The embalmer will look over the body again; coffining a body
often disturbs and moves clothes. So the clothing is straightened,
things like ties and makeup are put on at this point.
Burial Arrangement
1. The helpers will setup the flowers and other accessories for the wake of
the deceased in the Nirvana Funeral Home Chapel, in their house or any
place where the immediate family have chosen.
Signing out the body (if the wake will setup outside the Nirvana
Funeral Home)
1. The coffin will be pull out of the mortuary.
2. Next is signing out the body to the logbook, it contains details such as
who signed out the body, the date that the body is being signed out, where

47
the body is going, what happened to the valuables and so on are all
recorded. It is a very important part of signing out the body as this is a
permanent record of everything.
3. The nose and mouth are plugged. Cotton wadding is stuffed down the
throat and up the nose to prevent leakage. Then the mouth is sutured
closed.
4. Once all the process are done. The thumbscrews are tightened and it is
closed tight.
1.

Processing of Death Certification

Get (3) blank certificate of death (COD) at the local civil registrar, and the
undertaker who arrange the burial will fill up the biographical information

of the deceased.
2. The undertaker will go to the hospital/doctor or medico legal officer for
them to sign the necessary information about the cause of death of the
deceased.
3. The undertaker will now proceed to the death registration section and
submit the COD.
4. Receive the file copy.
Loading the hearse and transporting
1. The coffin will be wiped over with a cloth. This will be done to remove
any dust and condensation.
2. The coffin will be brought at the back of the hearse. A special roller bar at
the back of the hearse that can be pulled out is where the coffin will be
lifted, and then slid into place. The hearse driver will align the coffin
and tightens it into place with a goose neck.
3. If the hearse is not leaving immediately then the back is left open to
prevent condensation building up again.

48
4. Transportation of the deceased up to the cemetery and be carried in to its
graveyard.
Materials and Supplies
List of Suppliers
Flowers
Mary Annes Flower Shop, Gen. E. Aguinaldo Highway Bayang Luma IV,
Imus Cavite.
Caskets
Bayang Luma II, Imus Cavite.
Formalin
De La Salle University Dasmarinas
DBB-B Dasmarias, Cavite, Philippines 4115 West Ave, Dasmarias City,
Cavite
(046) 416 4531
Project Site and Layout
Plant Location
The funeral home will be built along Emilio Aguinaldo Highway, Tanzang Luma
III, City of Imus.
Plant size and Layout
The Nirvana Funeral Home land measures 617.5 sq. m.

49

Figure 2.2. Ground floor lay-out of Nirvana Funeral Home

50

Figure 2.3. Second floor lay-out of Nirvana Funeral Homes

51

Table 2.1 shows the bill of materials for the business building. The drainage
facilities is worth 105,000.00; water tank structures is 40,000.00; concrete parking areas
is 114,000.00; entrance/ exit doors is 30,000.00 and the last is the septic tank system with
45,000.00. Therefore the total cost of bill of materials is 334,000.00
Table 2.1. Bill of materials
DESCRIPTION
Drainage Facilities
Water Tank Structures
Concrete Parking Areas
Entrance / Exit Doors
Septic Tank System
Total

TOTAL COST
105,000.00
40,000.00
114,000.00
30,000.00
45,000.00
334,000.00

Table 2.2 shows the list of materials and their cost used for the land improvements
of the building. The earthworks has a total cost of 88,353.56; concrete works or
formworks with 2,604,323.68; masonry works have 960,068.49; roof framing and roofing
with 1,338,444.44; doors and windows that has 1,348,311.28; ceiling works with
510,964.55; tile works have 2,396,084.03; plumbing works with 484,943.64; electrical
works that has 484,943.64; the painting works with 394,749.91; and lastly the labor cost
is 1,044,000.00.
The overall total for the land improvements is 11,655,187.00.
Table 2.2. Land, machinery, equipment, utilities, and land improvements costs
DESCRIPTION
Earthworks
Concrete works/Formworks
Masonry works
Roof Framing & Roofing

TOTAL COST
88,353.56
2,604,323.68
960,068.49
1,338,444.44

52
Doors and windows
Ceiling works
Tile works
Plumbing works
Electrical works
Painting works
Labor Cost
Total

1,348,311.28
510,964.55
2,396,084.03
484,943.64
484,943.64
394,749.91
1,044,000.00
11,655,187.00

Machinery
The table 2.3 shows the list, quantity, unit cost and the total cost of machineries.
The business has

(8) aircon with the unit cost of 23,000.00 and a total cost of

184,000.00; (1) embalming machine with the total cost of 149,167.00; (2) the folding
embalming machine with the unit cost of 69,015.00, a total of 138,030.00; (5) S L trocars
5/16' x 16" , unit cost is 2,820.37 and total cost of 14,101.85; (5) infant trocar 3/16" x
12" W L with the unit cost of 2,493.57 and the total is 12,467.85; (5) arterial tube slip hub
3/16", unit cost is 592.97 and total is 2,964.85; (5) arterial tube slip hub CVD 1/8" with
the unit cost of 592.97 and total is 2,964.85; (5) kelly, the unit cost is 70.00 and total of
350.00; (150) chairs with the unit cost of 169.00 the a total cost is 25,350.00; (5) tent
with a cost of 7,500.00 and a total of 37,500.00; (5) water dispenser with the unit cost of
4,085.00 and total cost of 20,425.00; (5) christ image with stand with the unit cost of
2,500.00 and a total of 12,500.00; (5) curtain with a cost of 319.00 and a total of
1,595.00; (5) light with stand with the unit cost of 7,500.00 and a total of 37,500.00; (5)
church truck, the unit cost is 21,455.00 and the total is 107,275.00; (5) guest book stand,
the unit cost is 5,400.00 and the total cost is 27,000.00; and (5) angel with stand with the
unit cost of 5,500.00 and the total of 27,500.00.
The grand total of service machinery and equipment total cost is 800,691.40.

53
Table 2.3. Service machinery and equipment costs
PARTICULARS
Aircon
Embalming machine
Folding Embalming Table
S L Trocars 5/16' x 16"
Infant Trocar 3/16" x 12" W L
Arterial Tube Slip Hub 3/16"
Arterial Tube Slip Hub Cvd 1/8"
Kelly
Chairs
Tent
Water Dispenser
Christ Image with Stand
Curtain
Light with Stand
Church Truck
Guest Book Stand
Angel with Stand
Total

QTY
8
1
2
5
5
5
5
5
150
5
5
5
5
5
5
5
5
226

UNIT COST TOTAL COST

23,000.00
184,000.00
149,167.00
149,167.00
69,015.00
138,030.00
2,820.37
14,101.85
2,493.57
12,467.85
592.97
2,964.85
592.97
2,964.85
70.00
350.00
169.00
25,350.00
7,500.00
37,500.00
4,085.00
20,425.00
2,500.00
12,500.00
319.00
1,595.00
7,500.00
37,500.00
21,455.00
107,275.00
5,400.00
27,000.00
5,500.00
27,500.00
302,179.88
800,691.40

Equipments
Table 2.4 shows the quantity, unit cost and the total cost of supplemental
equipment used by Elite Corporation for the business. (1) generator with a unit and a total
cost of 250,000.00; (1) electric water pump with 5,890.00 of unit and a total cost of
5,890.00; (1) water tank with unit and total cost of 8,500.00; (8) wall fan with 1,009.00
each and a total cost of 8,072.00; (3) exhaust fan with unit cost of 800.00 and total cost of
2,400.00; (2) vacuum cleaner that has a unit cost of 1,380.00 and total cost of 2,760.00;
(2) floor polisher with 1,500.00 of unit cost and 3,000.00 of total cost; (1) fire alarm
system with 58,000.00 for the unit and total cost and lastly (2) fire extinguisher with
1,400.00 of unit cost and 2,800.00 of total cost.

54
The business has a grand total of 341,422.00 for the supplemental equipment.
Table 2.4. Supplemental equipment
PARTICULARS
Generator
Electric Water Pump
Water Tank
Wall Fan
Exhaust Fan
Vacuum Cleaner
Floor Polisher
Fire Alarm system
Fire Extinguisher
Total

QTY
1
1
1
8
3
2
2
1
2
22

UNIT COST
TOTAL COST
250,000.00
250,000.00
5,890.00
5,890.00
8,500.00
8,500.00
1,009.00
8,072.00
800.00
2,400.00
1,380.00
2,760.00
1,500.00
3,000.00
58,000.00
58,000.00
1,400.00
2,800.00
328,479.00
341,422.00

Table 2.5 illustrates the list of service furniture and fixtures of Nirvana Funeral
Home with its quantity, unit cost and total cost. The Lobby Chair (10) has a unit cost of
10,000.00 and total cost of 100,000.00; Church chair (100) with 5,200.00 of unit cost and
a total cost of 520,000.00 and the Coffin Rack (2) having 4,200.00 for the unit cost and
8,400.00 for the total cost. Moreover, the table has a grand total cost of 628,400.00 for
the service furniture and fixtures.

PARTICULARS
QTY
Lobby Chair
10
Church chair
100
Coffin Rack
2
Total
112
Table 2.5. Service furniture and fixtures costs

UNIT COST
TOTAL COST
10,000.00
100,000.00
5,200.00
520,000.00
4,200.00
8,400.00
19,400.00
628,400.00

Table 2.6 demonstrates the office equipments of the Nirvana Funeral Home, the
there is (1) telephone with the total cost of 1,200.00; (6) Calculator with the unit cost of
100.00 and a total cost of 600.00; (2) stand fan, the unit cost is 5,000.00 and the total is

55
10,000.00; (6) computer set with the unit cost of 23,500.00 and a total of 141,000.00; (2)
filing cabinet is 5,200.00 and a total of 10,400.00; (1) water dispenser worth 4,085.00.
The grand total for the office equipments is 167,285.00.
Table 2.6. Office equipment costs
PARTICULARS
Telephone
Calculator
Stand Fan
Computer Set
Filing Cabinet
Water Dispenser
Total

QTY
1
6
2
6
2
1
18

UNIT COST
TOTAL COST
1,200.00
1,200.00
100.00
600.00
5,000.00
10,000.00
23,500.00
141,000.00
5,200.00
10,400.00
4,085.00
4,085.00
39,085.00
167,285.00

56
Table 2.7 shows the list of office furniture and fixtures and its cost. The visitor
chair is worth 5,200.00; (6) personnel table worth 4,500.00 each and a total of 27,000.00;
(6) personnel table is 650.00 each and total of 3,900; (1) wall clock worth 150.00 and the
grand total for the office furniture and fixtures are 36,250.00
Table 2.7. Office furniture and fixtures costs
PARTICULARS
Visitor Chair
Personnel Table
Personnel Chair
Wallclock
Total

QTY
1
6
6
1
14

UNIT COST
TOTAL COST
5,200.00
5,200.00
4,500.00
27,000.00
650.00
3,900.00
150.00
150.00
10,500.00
36,250.00

Table 2.8 shows the office supplies. Bond paper worth 500.00; Receipt worth
500.00; Pen worth 200.00; Ink worth 2,000.00; and logbook worth 150.00.
Table 2.8. Office supplies costs
OFFICE SUPPLIES
Bond Paper
Receipt
Pen

QTY

UNIT COST

1 rime
1 box
5 box

500.00
500.00
40.00

500.00
500.00
200.00

Ink
Logbook
Total

4 color
1 pc
12

500.00
150.00
1,690.00

2,000.00
150.00
3,350.00

COSTS

Manpower Requirements
Direct Labor
Embalmer
1. He/ she must be Filipino citizen, at least twenty one (21) years but not more than
sixty (60) years of age;

57
2. He/ she must be of good moral certified by the barangay captain of the
3.
4.
5.
6.
7.

community where the applicant resides;

He/ she must have an NBI (National Bureau of Investigation) clearance;
He/ she should submit medical certificate;
At least, a High school graduate;
He/ she must have a cerficate from DOH (Department of Health);
Must have a cerficate that he/ she is skillfully embalmed at least 10 cadavers
within one (1) year period under a supervision of registered embalmer.

8. Embalmers must have an acceptance of death, even when it occurs in children or

when caused by trauma, and must be willing to work irregular hours. However,
most find their work deeply rewarding with the knowledge that their skills help
provide comfort to grieving families in their greatest times of need and darkest
hours.
9. An individual needs to take the licensure examination for embalmers.
10. Once the examinee passes the oral/practical examination, he/she will be given an
issuance of the Certificate of Registration (COR) and the ID as a licensed
embalmer and he/she can practice the profession in the country.
11. Renewal of ID is every three (3) years on the embalmers birth month and done in
any DOH center for Health Development (CHD) offices.
Make-up artist/Dresser
He/ she must have cosmetology license or it can also be he/she has an experience
on doing make up in a funeral service.

Driver
To drive legally in The Philippines, the law requires a person to procure a drivers
license before he/she can operate a motor vehicle.

58
Licenses of driving motor vehicles are issued by the Land Transportation Office
(LTO).
License holders guilty of any violation made against the provisions set by the
LTO are subjected to confiscation, suspension or revocation of their Drivers License
depending on the gravity of their offence. Driving in The Philippines is NOT A RIGHT
but a PRIVILEGE.
This privilege is granted by the Philippine Government through the Land
Transportation Office based on the Republic Act No: 4136 and Batas Pambansa No: 298
(Land Transportation Office).
Undertaker
1. He/she has an experience and ability to arrange funeral service.
2. Approachable and informative to clients.
3. An interest in helping people.
4. Maturity and self-confidence.
5. Ability to work with grieving and distressed clients.
6. A drivers license with a good driving record.
7. Physical strength for manual handling.
8. Ability to work according to fixed procedures and legal requirements.
9. Flexibility to work evenings weekends and extended.
10. Willingness to take responsibility and have confidence in own decisions.
11. Excellent written and oral communication skills.
12. Good practical and organizational skills.
13. An ability to put people at ease.
14. An ability to remain calm and maintain composure under stressful circumstances.
15. May be required to pass a physical examination.
Helper
1. Has a funeral service experience
2. Knows how to deal with a lot of people.
3. Approachable and informative to clients.

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4. An interest in helping people.
5. Maturity and self-confidence.
6. A drivers license with a good driving record.
7. Flexibility to work evenings weekends and extended.
8. May be required to pass a physical examination.
Quality Control
Nirvana Funeral Homes Quality Control System
Funeral service is an increasingly competitive business and those who are
competing successfully are finding ways to make themselves stand out from the crowd.
Quality service focused on meeting and possibly exceeding the customers expectations
in the surest way to build the companys profile in a profession that depends so heavily
on word-of-mouth endorsement to build business.
The Quality Control System of Nirvana Funeral Home will bring consistency and
accountability to the operations by ensuring that it is being done in the right way every
time. This means that best practices are documented and consistently implemented
throughout the companys operation. The people of the business can monitor those
processes seeking improvements and heading off re-occurring problems. The company
ensures to have quality control over how the services are delivered whether the
clients/family members are there or not.
The Nirvana Funeral Homes has set standards to recognize as a Funeral with High
Quality Control System.

Takes place a customer-first focus and measures the clients response in every

service offered.
Defines a thorough consistent service delivery process for every customer in the
organization.

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Standardization of process for consistent pricing and minimizing errors.

An organization with a process of continuous improvement.
Nirvana describes the requirements for controlling its employees exposures to

chemicals used during the operations of the business.

Work practice controls.
Protective equipment and clothing.
Use of warning signs and labels.
Worker medical surveillance.
Hazard communication.
Training of each employee.
Those requirements are detailed and have many components to the employees.
The company also interfaces with the safety and health standards. Some parts of the
standard have significant application to the funeral service industry for the safety
standards of the people of the company.
Throughout the operation, Nirvana Funeral Homes assumes problems in lacking
of the chapel where the wake will set up and supplies for funeral might occur. As a firm
that provides peace of mind the business shall have a contingency plan in order to
mend these problems. In case of this situation, the Nirvana funeral homes will rent chapel
in other funeral homes. Business will be a facilitator to make the transaction possible. For
the funeral supplies, in case that the suppliers of the Nirvana Funeral Homes are not
delivered the supplies at the right time or they dont have enough stocks to deliver at the
funeral, business will contact another stores to purchase the necessary supplies. This are
the:
Formalin and Embalming Tools
Manila Tytana Colleges, formerly known as Manila Doctors College

Diosdado Macapagal Blvd, Pasay, Metro Manila

(02) 859 0888

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Caskets
Sunga Mallari Casket Manufacturing- Masantol, Pampanga

Phone: +63 (045 ) 435-0695 /+63 (045 ) 921-3384

Mobile: +63 ( 920 ) 818-7419

Nogy Enterprises

L2 B6 Tilapia St. Dagat-Dagatan Area 022 Caloocan City, Metro Manila

Tel: 9062649

Flowers
Gardenia's Flower Shop

320 Medicion I, Imus, Cavite

(046)471-1228 / +639175581051

Those suppliers are part of Nirvana Funeral Homes contingency plan because of the
location and those are having the capability to supply the needs of the business.
Nirvana Funeral Homes Waste Management Disposal
Aside from providing quality funeral service, environmental concern is also one
of the top agenda of Nirvana funeral home. The management assures the safety of its
nearby communities and being aware of how the services may affect public health,
safety and comfort.
Preparation Room Solid Waste

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Anything that might have come in contact with un-embalmed remains or body
fluids is considered potentially contaminated. Disposable gowns, gloves, sheets,
clothing, sponges, paper towels and any other solid waste item are included in biohazardous solid waste. All bio-hazardous waste items of the Nirvana Funeral Homes
should be placed in an appropriately marked container or bag and secured before
disposition. Laundry items should be placed in a cloth bag tied at the top and the bag and
contents laundered. Instruments such as syringes, blades, needles, etc., are referred to as
sharps. These bio-hazardous items should be placed in a special container with a
sealed lid. When filled, the container and contents will be collected by the Solvtech
Consultancy Resources, a registered company that is responsible for the Nirvana Funeral
Home waste items.
Use of Formaldehyde
One of the most effective ways to control airborne concentrations of
formaldehyde is to control it at its source. There are a number of ways in which exposure
to formaldehyde vapors can be reduced or eliminated. This is done by the enclosure of
the vapor source such as placing covers on the embalming machines or by the use of a
ventilation system. Proper ventilation of a prep room is very important. In many cases,
general ventilation with exhaust fans is adequate. As the vapors are heavier than air, the
fans should be placed just above the floor. Other practices include minimizing splashes,
pouring chemicals from bottles slowly, keeping all lids tightly closed. Treating autopsy
viscera in covered pails, thoroughly rinsing the prep table and instruments used in the
procedure and leaving ventilation exhaust fans on for a while after the preparation has

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been completed. Every preparation room is equipped with an eyewash station and shower
or portable eyewash drenching solution in case of an emergency.

Blood and body fluids Disposal

Embalming tables have a drain at the end. This drain leads to a container. The
blood and body fluids that are removed during embalming are washed flows down
through the drain, and there it is flushed into the septic sewer where it will be treated by
the waste water treatment plant.
In cases where the deceased was overcome by a contagious disease, these fluids
are treated first with disinfectant. There are cases where a person who has passed away
because of a communicable disease, funeral staffs required to dispose of the blood and
body fluids in specialized toxic waste disposal units that are collected by a company that
deal with this particular type of thing. There are certain privacy laws that restrict funeral
directors from knowing personal details about people, such as whether they passed away
because of AIDS, Hepatitis or other communicable diseases. Funeral directors are usually
only made aware by the family of the deceased. Sadly, in this day and age, we treat every
deceased person as though they died of a communicable and contagious disease. Some
funeral homes will only dispose of the blood and bodily fluids through this specialized
waste disposal company, but in the scheme of things, blood and body fluids are only a
very small part of what actually goes into the water waste treatment system.

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Figure 2.3 Septic tank system