TIFFANY L.

FLAKES
14740 Fourth Street #312 Laurel, MD 20707 • 334.710.6056(cell)• tl_flakes33@hotmail.com

OBJECTIVE/SUMMARY OF QUALIFICATIONS
A reliable, detail-oriented, dedicated, and highly motivated professional with more than 5 years experience within
the social services arena-particularly social work in healthcare settings, seeking to obtain and secure a position
within the Medical Social Services arena.

• Solid professional and academic experience in social services and direct services delivery; supported by a Masters
Degree in Social Work.

• Experience in healthcare services includes service delivery, care coordination, discharge planning, diverse
populations, documentation management and resolution of patient issues; demonstrate professionalism, attention to
detail and collaborative nature.

• Strong communicator exhibited by skill in on numerous multidisciplinary and interdisciplinary teams to create client
specific services and advocate on behalf of the clients.

Professional Licensure
LGSW License Graduate Social Worker /District of Columbia August 2004-present

EDUCATION
M.S.W. Master of Social Work Degree/Healthcare Concentration Howard University December 2003
Advanced Standing Washington, DC
B.A. Bachelor of Arts in Social Work/Cum Laude Graduate Auburn University May 2002
Auburn, AL
Social Work University of Alabama Sept.98-July 2000
Birmingham, AL

PROFESSIONAL EXPERIENCE
July ’08- February 2010 St. Thomas More Medical Complex Hyattsville, MD
Director of Social Services
• Manage a staff of 5 Social Services assistants who were responsible for coordinating the health care needs of 230
residents.
• Complete comprehensive social history assessments, psycho-social assessments, and behavioral screenings on all new
admissions and hospital returns.
• Facilitate Care Conference, Discharge Planning, and Family Conferences to maintain the continuity of care for all
residents.
• Builds relationships between residents and staff by teaching staff how to understand and support residents.
• Participates in professional development, such as attendance at facility in-services and outside conferences and
seminars addressing social services issues.
• Complete investigations and report incidents of abuse to the State and County for review.
• Coordinates in-house psychiatric evaluations and referrals.
• Assists in the development of an interdisciplinary plan of care for residents.
• Provides ongoing documentation in residents’ medical records regarding social service interventions and plans of care.
• Complete MDS and Care Plan for all new residents, as well as updates when necessary.
• Complete Departmental reports, audits, and reviews for monthly QA Meetings.
• Maintain contact with the family to report on changes in health, current goals, discharge planning and encourages
participation in care planning.
• Identify and seeks ways to support residents’ individual needs and preferences, customary routines, concerns and
choices through the assessment and care planning process.

January ’08- July ‘08 Grant Park Care Center Washington, DC

Licensed Social Worker
• Completed comprehensive social history assessments, psycho-social assessments, and behavioral screenings on all new
admissions and hospital returns.
• Facilitate Care Conference, Discharge Planning, and Family Conferences to maintain the continuity of care for all
residents.
• Provide residents and families with supportive counseling on adjustment to their new environment and any mood or
behavior changes observed.
• Maintain progress note documentation as it relates to each resident's care plan when necessary and within policy
timeframe.
• Complete MDS and Care Plan for all new residents, as well as updates when necessary.
• Provide residents with supportive counseling to address aggressive behaviors, ETOH Abuse issues, and Substance
Abuse issues; and make appropriate community referrals for needed treatment.

June '07-November ’07 Northwest Healthcare Center Washington, DC

Director of Social Services
• Manage the safe and appropriate disposition of the residents in a 342 bed facility in accordance with the Discharge
Plan approved by the District of Columbia.
• Facilitate Discharge Planning meetings to ensure that the desired disposition location identified is a placement that will
best meet the resident's needs.
• Maintain progress note documentation as it relates to each resident's care plan when necessary and within policy
timeframe.
• Provide residents and families with supportive counseling on adjustment to the closing of the facility and provide
education to the residents and family members on Transfer Trauma.
• Follow up on any grievances filed by the resident/family member and assist in resolving the grievance within 5
working days.
• Assign supportive staff members in the Social Services Department cases for management of the discharge planning.
• Actively participate in all Administrative Morning Meetings, QA (and respond to areas of improvement related to
Social Services), and facilitate daily staff meetings within the Social Services Department.
• Maintain open communication with the Dept. of Health, DC Long-Term Care Ombudsman's Office, and the DC Dept.
of Medical Assistance Administration as it relates to the disposition of the residents.
• Serve as the Manager on Duty on a rotating weekend schedule.

April ’05-June '07 Northwest Healthcare Center Washington, DC

Licensed Social Worker
• Completed comprehensive social history assessments, psycho-social assessments, and behavioral screenings on all new
admissions and hospital returns.
• Facilitate Care Conference, Discharge Planning, and Family Conferences to maintain the continuity of care for all
residents.
• Provide residents and families with supportive counseling on adjustment to their new environment and any mood or
behavior changes observed.
• Maintain progress note documentation as it relates to each resident's care plan when necessary and within policy
timeframe.
• Complete MDS and Care Plan for all new residents, as well as updates when necessary.
• Assist in the development and maintenance of the Northwest Healthcare Center Family Council.

August ’04-April ‘05 PSI Family Services, Inc. Lanham, MD

Clinical Case Manager
• Provide clinical support and services to children in the DC Foster Care Program.
• Maintain face to face contact with the participants, biological families and residential care giver on a regular basis.
• Responsible for assessing the needs of families and individuals, planning services and providing ongoing case
management and resource coordination.
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• Writes client service/treatment plans with social and treatment goals for children, foster parents and biological parents.
Writes supervised visitation plans for biological parents and extended family members.

March ’04-July ‘04 Family and Medical Counseling Service, Inc. Washington, DC
Case Manager
• Provide long-term case management services to women affected by HIV\AIDS who also have children.
• Conduct client intakes and assessments.
• Participate on a multidisciplinary team on behalf of the clients.
• Collaborate with clients in order to develop, implement, monitor, and re-evaluate a client centered treatment plan.
• Coordinate appropriate health care services that assist in preserving and improving the quality of life of the client.
• Link clients to resources in the community that can assist in meeting identified needs.

September ‘02-May ’03 Howard University Hospital Washington, DC

Discharge Planner: Graduate Intern Med/Surg Unit
• Completed patient assessment documentation for medical record purposes.
• Participated on a multidisciplinary team on behalf of the patients.
• Coordinated services in regard to discharge planning.
• Conducted psychosocial assessments on a diverse patient population.
• Conducted research on the importance of social workers in healthcare settings in regard to patient compliance.

September ‘03-December ’03 Howard University Hospital Washington, DC

Administrative Assistant: Graduate Intern
• Conducted Quality Assurance and Improvement audits on the Social Services Department.
• Participated in administrative meetings with hospital administration regarding disease control, risk management issues,
and quality assurance and improvement throughout the hospital.

September ‘00-May ’02 Children’s Rehabilitation Services Opelika, AL

Care Coordinator: Social Work Intern
• Coordinated healthcare services for a culturally population of children with special health care needs, and adults with
hemophilia.
• Provided support services for children adolescents with special needs, and their families.
• Assisted in organizing special needs specific clinics, i.e. Hearing Clinics, Seizure Clinics, etc.
• Interacted on a multidisciplinary team on behalf of the clients.
• Conducted research on factors contributing to patient follow-up within the agency.
• Compiled a resource database of Medicaid service provides for a 6 county region.

September ‘99-May ’00 Salvation Army Youth Services Center Birmingham, AL

Counselor: Social Work Intern
• Provided services to teenagers with disciplinary problems removed from the public school system.
• Conducted group sessions with the clients on behavioral improvement methods.
• Assisted in creating educational service plans for the client.

PROFESSIONAL DEVELOPMENT
• Completed State Annual Survey with zero deficiencies for the Social Services Department, which had not been
achieved in previous years;
• Volunteer Basketball Coach with Takoma Park Recreation Department (January 2007-August 2007);
• Women’s Leadership Institute of Auburn University (2004);
• Grievance Coordinator for the Graduate Student Assembly (2002-2003);
• Graduate Research Assistant Howard University School of Social Work (2002-2003);
• Participated in the Annual Retreat of the Greater Washington Society for Social Work Leadership in Health Care
(November 2003);
• Attended the 5th Annual Early Intervention Training Institute (October 2003);

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 • Conference Presenter; DC Healthy Families “Fit For A Lifetime” Conference on Men’s Health: “Addressing The
Impact of Family on The Health of The African American Man” (June 2003);
• Conference Presenter; National Association of Black Social Workers 35th Annual Conference: “The Importance of
Youth Leaders in The African American Community” (April 2003);
• Outstanding Minority Achievement Award (2001& 2002);
• National Social Work Honor Society;
• Dean’s List (2000-2001& 2001-2002);
• Organized New Zion Missionary Baptist Church Youth Mentoring Program (2001-2002); &
• Presidential Academic Honors (1999-2000).

Additional Experience:
Howard University, Washington, DC, Student Action Committee: Co-Chair (2002-2003); Student Government
Association: Graduate Student Assembly Representative (2002-2003);
Auburn University, Auburn, AL, Student Social Workers Club: Member (2000-2002); Association of Black Social
Workers: Student Recruiter (2000-2002); Middle School Healthy Behaviors Program: ACT SMART Educator (2001-
2002);
University of Alabama at Birmingham, Birmingham, AL, Community Outreach Program: UAB Into The Streets
Volunteer (1998-2000); Athletic Club Association: Blazer Backer (1998-2000); Campus Civitan: Member (1998-2000)

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