INTRODUCTION

ELGI is today, the market leader and Asia's largest manufacturer of air compressors
and automobile service station equipment. ELGI's products are used in a wide range of
applications in areas ranging from mining, transport, pharmaceuticals, power, oil,
railways, chemicals, textiles, printing to ship building, paper, electronics,
telecommunications, medical, food & beverages and plastics. In fact, starting from the
paint on your wall to the car you drive, from the medicines you take to the leather bag
you carry, ELGI's products have been used either in their production, maintenance or
usage.
Elgi Equipments Limited is a leading air compressor manufacturer with a broad line
of innovative and technologically superior compressed air systems. Elgi has earned
worldwide distinction for designing sustainable solutions that help companies achieve
their productivity goals and keep the cost of ownership low.
Elgi offers a complete range of compressed air solutions from oil-lubricated and oilfree rotary screw compressors, oil-lubricated and oil-free reciprocating compressors
and centrifugal compressors, to dryers, filters and downstream accessories.
The companys portfolio of over 400 products has found wide application across
industries. Whether it is the paint on your wall, the car you drive, the medicines you
take or the leather bag you carry, Elgi products have been used either in their
production, maintenance or usage.
Elgi Equipments Limited is a leading air compressor manufacturer with a broad line
of innovative and technologically superior compressed air systems. Elgi has earned
worldwide distinction for designing sustainable solutions that help companies achieve
their productivity goals and keep the cost of ownership low.

Elgi offers a complete range of compressed air solutions from oil-lubricated and oilfree rotary screw compressors, oil-lubricated and oil-free reciprocating compressors
and centrifugal compressors, to dryers, filters and downstream accessories.
The companys portfolio of over 400 products has found wide application across
industries. Whether it is the paint on your wall, the car you drive, the medicines you
take or the leather bag you carry, Elgi products have been used either in their
production, maintenance or usage.

Compressors History
The level of distinction between composers and other musicians varies, which affects
issues such as copyright and the deference given to individual interpretations of a
particular piece of music. In the development of European classical music, the
function of composing music initially did not have much greater importance than that
of performing it. The preservation of individual compositions did not receive
enormous attention and musicians generally had no qualms about modifying
compositions for performance. Over time, however, the written notation of the
composer came to be treated as strict instructions from which performers should not
deviate without good practical or artistic reason. Performers do, however, play the
music and interpret it in a way that is all their own. In fact, in the concerto form, the
soloist would often compose and perform a cadenza as a way to express their
individual interpretation of the piece.
In as much as the role of the composer in western art music has seen continued
solidification, in alternative idioms (i.e. jazz, experimental music) it has in some ways
become increasingly complex or vague. For instance, in certain contexts the line
between composer and performer, sound designer, arranger, producer, and other roles,
can be quite blurred.

The term "composer" is often used to refer to composers of instrumental music, such
as those found in classical, jazz or other forms of art and traditional music. In popular
and folk music, the composer is usually called a songwriter, since the music generally
takes the form of a song.
Since the mid-20th century, the term has expanded to accommodate creators of
electroacoustic music, in which composers directly create sonic material in any of the
various electronic media. This is distinct from instrumental composition, where the
work is represented by a musical score to be interpreted by performers.
Famous composers have tended to cluster in certain cities throughout history. Based
on over 12,000 prominent composers listed in Grove Music Online and using word
count measurement techniques the most important cities for classical music can be
quantitatively identified.
Paris has been the main hub for classical music of all times. It was ranked fifth in the
15th and 16th centuries but first in the 17th to 20th centuries inclusive. London was
the second most meaningful city: eight in the 15th century, seventh in the 16th, fifth in
the 17th, second in the 18th and 19th centuries, and fourth in the 20th century. Rome
topped the rankings in the 15th century, dropped to second in the 16th and 17th
centuries, eight in the 18th century, ninth in the 19th century but back at sixth in the
20th century. Berlin appears in the top ten ranking only in the 18th century, and was
ranked third most important city in both the 19th and 20th centuries. New York
entered the rankings in the 19th century (at fifth place) and stood at second rank in the
20th century.
The patterns are very similar for a sample of 522 top composers.
Positive-displacement air compressors work by forcing air into a chamber whose
volume is decreased to compress the air. Piston-type air compressors use this principle
by pumping air into an air chamber through the use of the constant motion of pistons.

They use one-way valves to guide air into a chamber, where the air is
compressed.Rotary screw compressors also use positive-displacement compression by
matching two helical screws that, when turned, guide air into a chamber, whose
volume is decreased as the screws turn. Vane compressors use a slotted rotor with
varied blade placement to guide air into a chamber and compress the volume. A type
of compressor that delivers a fixed volume of air at high pressures. Common types of
positive displacement compressors include piston compressors and rotary screw
compressors.
Negative-displacement air compressors include centrifugal compressors. These use
centrifugal force generated by a spinning impeller to accelerate and then decelerate
captured air, which pressurizes it.

To supply high-pressure clean air to fill gas cylinders

To supply moderate-pressure clean air to a submerged surface supplied diver
To supply moderate-pressure clean air for driving some office and school
building pneumatic HVAC control system valves
To supply a large amount of moderate-pressure air to power pneumatic tools,
such as jackhammers
For filling tires
To produce large volumes of moderate-pressure air for large-scale industrial
processes (such as oxidation for petroleum coking or cement plant bag house
purge systems).
Most air compressors either are reciprocating piston type, rotary vane or rotary screw.
Centrifugal compressors are common in very large applications. There are two main
types of air compressor's pumps: oil-lubed and oil-less. The oil-less system has more

technical development, but is more expensive, louder and lasts for less time than oillubed pumps. The oil-less system also delivers air of better quality.

HISTORY OF AIR COMPRESSOR

The first air compressors created were not machines, like many people may think. In
fact they were actually people themselves. Humans used their lungs to blow oxygen
onto fires, thus creating the first air compressors. The air compressors we know today
are both stronger and more efficient. A healthy pair of human lungs can produce.02
to.08 bar, where one bar equals 14.5 pounds per square inch. Around 3,000 BC
metallurgy had made its day view, and humans had turned over a new leaf in air
compressors.
As metals were melted down, higher temperatures were needed, which lead to a need
for more powerful compressors. Hand held bellows were soon created and in the 1,500
BC era foot bellows began to be produced. For 2,000 years bellows driven by foot
were the primary choice when it came to compressed air. Soon blast furnaces were
developed, which lead to John Smeatons design of a water wheel-driven blowing
cylinder in 1762. Hand held and foot operated bellows become obsolete, and the new
Smeaton design was the blower system of choice.

Later inventor John Wilkinson came into the picture and created a much more efficient
blasting machine. Invented in England during the year 1776, this new machine was an
early prototype for all the mechanical compressors to come. Many of these new air
compressors were used in mining and tunnel building. Particularly in the 1857
construction of the tunnel rail system that connected Italy to France. They were able to
move large volumes of fresh air in to the tunnels for ventilation.
As word of tunnel development with compressed air machines spread international
intrigue was sparked. Inventors soon realized compressed air could be used in many
more industries than just mining. Leading this advance was Austrian engineer Viktor
Popp, who created compressor plant in Paris. In 1888 Mr. Popp installed a 1,500 kW
compressor plant and by the year 1891 the plant had grown to 18,000 kW.
As years passed more and more patents were handed out to inventors who were
tweaking the designs of the original machines. Soon compressed air machines were
being used in a number of different applications all around the world. Their versatility,
reliability, and all around usability make them popular among many industries.
Frequently air compressors are used in combination with hydraulics and electricity.
The two complement each other and have changed the way compressed air is used in
industries around the world.

Elgi compressor history

Elgi Equipments was established in 1960 as an air compressor and garage equipment
manufacturing company. Over the years, the company has grown its product portfolio
and aligned its offering to changing market requirements. Today, Elgi Equipments
Limited is a multi-product, multi-market enterprise that provides total compressed air
solutions in all segments and automotive service equipment for garages.
Elgi Equipments is built on a strong foundation of innovation and technological
excellence, driven by the vision of leaders. Strategic partnerships to strengthen our in-

house engineering capabilities and market reach, continuous focus on research and
development, and a customer-centric approach have marked the companys 50-yearold journey in the design and manufacture of compressors.
The Elgi Vision is the purpose that penetrates the length, width and depth of the
organization. This gives forth the seven core Values, each having its own hue and
meaning, but together creating the powerful and vibrant spectrum. These Values are
nothing but the beliefs which is lived day in and day out to create a beautiful world
within and outside of Elgi. A transparent and stable organization allows the Vision to
penetrate at all levels with the same intensity and clarity, ensuring that every Value is
followed and lived by everyone, with awareness and pride.

Our Vision
Always be the choice everywhere.

Our Values
COLLABORATION: Collaborating with each other will lead to greater
synergy and higher efficiency
COST PRUDENCE: Being judicious in the way we manage our costs will give
us a competitive edge and make us resilient
INNOVATION: A culture of innovation will energize the organization and
enable us to stay ahead of competition
INTEGRITY: Integrity in everything we do will earn the trust of all
stakeholders

 QUALITY: Delivering consistent quality will earn stakeholder trust. The

opportunities could be in terms of employment, investment, partnership or
societal empathy.
SENSITIVITY: Giving stakeholders what they need even before they ask will
build lasting relationships
SPEED: The faster we respond to opportunities the quicker we will grow as an
organization
Whether its in the partnerships that we forge or the products that we design, we take
pride in building long-term relationships with our stakeholders and making longlasting impact in their businesses. Elgi is today known for the reliability of its
products, superior technology, manufacturing capabilities and values that stem from
our core belief of making long-term investments and commitments.
We are an ISO 9001:2008 company that has employed best-in-class practices and set
up advanced capabilities to manufacture products to meet international standards. The
company strongly believes in adopting good business processes and practices, and
strives for continuous improvement to provide best returns to its stakeholders.
Our customers and partners choose us because of our strong reputation for quality and
service, and our tradition of reliability.
Elgi Equipments serves the global marketplace. Over two million Elgi compressors
are powering business worldwide. The company offers a strong sales and service
network, besides a well-knit distribution network worldwide. Well-trained and highly
qualified engineers and technical experts manage our sales and service offices.
The manufacturing facilities in India, China, France and Italy cater to various markets
with products that suit the unique requirements of those markets. The warehouse
facilities in Australia, Brazil, the Middle East and US support the growing sales,
service and distribution network across the world.

Elgi Equipments has posted steady growth over the years in global market. Consistent
growth in profitability, revenue and assets has helped the company enhance its
shareholder value and brand equity. Elgi is now poised for the next level of growth
that will catapult the company into a major global player.
The company practices the Elgi Business System (EBS) that ensures effective goal
deployment across the organization and maintains focus on improving productivity,
quality, delivery lead time, working capital, asset utilization and profits. EBS also
focuses on inculcating the Elgi core values in employees.
EBS envisages leveraging Elgis competence in product innovation, cost
competitiveness; rapid adaptation to changing market needs and responsiveness to
customer needs to achieve its business goals.
Elgi has adopted a two-pronged growth agenda to maintain its leadership position in
India and to rapidly increase its footprint in other geographies. The organic growth
strategy is being deployed in markets similar to India. Inorganic growth through
acquisition is being pursued to establish quick significant presence in developed
markets in Europe and the US. Elgi has identified China, Australia, Europe, Brazil and
the US, besides India, as strategic markets to focus on.

COMPRESSOR TYPES

Air Compressor

Machinery & Equipment Co. is one of the distinguished dealers of air compressors.
We present different types of air compressors that are easily available under one roof
named as Machinery & Equipment Co. We present virtually all kinds of air
compressors at most acceptable prices. So, if you are keenly looking for the most
promising deal for the air compressor. You are at right place. Our team has acquired
expertise in dealing with best quality air compressors.

Air Compressor Spares

Machinery & Equipment Co is an overriding dealer of Air Compressors Spares. You
can avail all kinds of Air Compressors Spares which are available in all shapes and
sizes. Having a voluminous experience in dealing with assortments of air compressor
spare parts, we present all kinds of Air Compressors Spares in single window named
as Machinery & Equipment Co. at cost-effective price.

Refrigeration Compressor Spares

Machinery & Equipment Co. presents you the quality Refrigeration Compressor
Spares that no other company can serve. We are a one-stop-shop from where you can
have all the possible multi shapes and sizes from the same window called Machinery
& Equipment Co. Our Refrigeration Compressor Spares enhances the output of your
compressor. Our Refrigeration Compressor Spares are best for any kind of refrigerator
and are know world-wide for their quality. They are not only suitable for industrial
refrigeration but also for low temperature applications.

Compressor Filter
Machinery & Equipment Co. is a renowned manufacturer and supplier of supreme
quality Compressor Filter. Our Compressor Filters enjoys a long lasting life. They are
high in performance and can be customized as per the specification and requirements
of the clients. They are ideal to be used where surroundings are highly concentrated

with high dust. Our compressor filter finds their usage in air conditioning purposes
and in general ventilation for their effectiveness, durability, reliability and outstanding
performance. They are available at industry leading rates.

Refrigeration Compressor Spares

Machinery & Equipment Co. presents you the quality Refrigeration
Compressor Spares that no other company can serve. We are a onestop-shop from where you can have all the possible multi shapes and
sizes from the same window called Machinery & Equipment Co. Our
Refrigeration Compressor Spares enhances the output of your
compressor. Our Refrigeration Compressor Spares are best for any
kind of refrigerator and are know world-wide for their quality. They
are not only suitable for industrial refrigeration but also for low
temperature applications.

Pneumatic Fittings
Our Pneumatic Fittings are of exclusive quality as they are fabricated from superior
grade raw materials such as metal and alloys. They can be availed at quite reasonable
prices and in a timely manner. We are the supplier of Pneumatic Fittings. Our
pneumatic fittings can be found in all possible sizes and shapes. These Pneumatic
Fittings can be customized as per the specifications and requirements of the customers.
Also, these Pneumatic Fittings are extensively used in different industries at
competitive prices. Our range of Pneumatic Fittings cater largely to various industrial
and commercial requirements.

Customer history in Elgi

Manufacturers build products. Customers buy brands. All great brands make a
consistent promise to customers. A promise that is meaningful to them, believable and
unique to the market place. For Elgi, that promise is UPTIME.
At Elgi, we are changing the way you look at the compressed air systems. Its no
longer just about delivering air. Its about delivering UPTIME. From the way we
design, manufacture and support our air compressors, every aspect of our business is
built on keeping yours running: smoothly, efficiently and profitably.
Our UPTIME Assurance promise goes beyond traditional thinking; beyond reliable
products and responsive service. It places the focus squarely on the customer: to keep
their entire operation, running.
UPTIME Assurance addresses the major pain point of our customers: the risk of
failure, of making a wrong purchase decision that will shut down their operation.
Moreover, delivering UPTIME is what we do best.
Thus, its a customer-centric promise that connects their rational need of ensuring
maximum output with their emotional need to not fail.
Our Uptime brand is supported, and held up, by three strong pillars.

UPTIME Design
This speaks to the engineering and design of our products. Our R&D is dedicated to
designing machines that run cooler, cleaner and longer.that are easy to service
with longer service intervals. Our commitment to an UPTIME DESIGN found
everywhere: from the innovative ThermoZone layout of our rotary screw machines
and the know-how to develop our own oil-free technology, to the detail we place in
our easy-to-understand technical manuals, to the handy service interval stickers we
place on our compressors.

UPTIME Components
For so many of our customers, seeing is believing. They know a quality-built machine
when they see it. Thats why every part on a Elgi compressor is a quality part. From
our proprietary air ends, to our use of leak-free hoses and piping.

UPTIME Assurance
Here is where we back our pledge, with industry-leading warranties, parts availability,
loaner machines and call centers staffed experts. All with the peace-of-mind customers
have knowing their compressor is assembled locally.
Commitment to customers is one of Elgis strongest driving forces. The Elgis
customer care center operates, during business hours 5 days a week. The dedicated
customer care number and e-mail for registering service requests and complaints are
listed below.
USA

Phone: 704-943-7966

Corporate E-mail: ccs@elgi.com

Elgi Customer Care is an integrated in-house system that provides an extra edge to our
after sales capabilities. We have a pending call escalation system for efficient customer
care.

Manufacturing Capabilities
Elgi is one of the few companies in the world capable of designing, manufacturing air
ends and compressor packages. The Elgi range of air compressors is one of the widest
in the world. We manufacture reciprocating air compressors, rotary screw air
compressors, oil-flooded, oil-free and centrifugal air compressors, and precision
engineered components. Screw compression elements are manufactured in-house
using state-of-the-art machining centers for rotor grinding and machining intrinsic

castings of various sizes. Our own eta-V profile rotors deliver more compressed air
while consuming less energy.
Elgi manufacturing facilities are equipped with advanced, high precision rotor
grinding machines, turning centers, CNC horizontal and CNC vertical machining
centers. The in-house rotor manufacturing facility provides Elgi with unrivaled
advantage over competition. The manufacturing unit is supported by the R&D division
that leads the Elgi innovation program, a CADD unit with advanced design
capabilities, an integrated machine shop and a metrology laboratory.
Our manufacturing capability is further strengthened with the adoption of the Elgi
Manufacturing System (EMS). EMS is customized lean management that has led to
consistent productivity gains, quality improvements, on-time delivery and significant
reduction in inventory. The delivery of better quality products with reduced time-tomarket has positively impacted customer satisfaction levels.
Elgi products bear the hallmark of quality and reliability. Every manufactured
component and product passes through stringent quality audits and tested to ensure
performance and reliability. Our manufacturing test rooms are atmospheric controlled.
Our products are built compliant to multiple international standards such as CE,
ASME, UL, GB, ABNT and ISO 1217.
To further our efforts towards operational excellence, Elgi launched Project Caterpillar
in 2007. Project Caterpillar is aimed at improving the capabilities of its production
staff. The training focuses on improving the technical knowledge and soft skills, and
inculcating values in Elgi factory workers that would make them not just better
workers but also better human beings.
Our state-of-the-art manufacturing facilities are in India, China, Italy and France. The
Coimbatore plant is situated on a 89 000 m2 of land with a built-up area of 32 700 m2.
We also have warehouse facilities in Australia, Brazil, the Middle-East and US.

The Elgi quality system is established in line with ISO 9001:2008 Quality
Management System Standard. The following are the key components of our quality
initiatives.

The Elgi Quality Policy

To satisfy our customers implicit and explicit needs by providing products and
services to exacting standards and techno legal directives
We commit ourselves as a team to manufacture and deliver the right products
and services at the right time, every time
Our commitment is facilitated through the systematized management of quality
and continual improvement of products and processes involving our employees
and suppliers.
We have demonstrated our commitment to quality by investing in state-of-the-art
facilities that conduct quality tests on Elgi products. These include advanced
measurement systems for housing and rotor, state-of-the-art co-ordinate measuring
machines, special purpose co-ordinate measuring machine for rotor measurement with
feedback facility, world-class metrology laboratory for calibration of measuring
instruments and material testing, non-contact and non-destructive test facilities for
material testing, a reliability engineering laboratory to test components for their
reliability and lifecycle testing under extreme environmental conditions and air
compressor test facility.
We have formed a global Customer quality team, a cross-functional group of domain
experts. The teams mandate is to continually work on improving product performance
based on customer feedback, benchmarking studies, application studies, technological
advances in the compressor industry and lessons learnt.
Elgi values continual improvement as a never-ending journey towards achieving
excellence and an important pillar of our quality system. Continual improvement
strategies of plan-do-check-act are embedded in all our business processes, being
monitored by our top management.

Quality cannot be pursued in isolation and we have established the Supplier Quality
Forum (SQF) to engage our suppliers in our drive for quality. SQF is a platform for
our top management to interact with our suppliers and discuss supplier performance,
opportunities for improvement and problem-solving.
Training is an integral part of continual improvement. To commemorate our golden
jubilee in 2010, we established the Elgi Quality Institute (EQI). EQI imparts training
to Elgi employees and small and medium manufacturing companies that supply
components to Elgi. The main objectives of EQI are to manage growth with focus on
quality, maximize customer satisfaction and enhance competitiveness through
continual improvement. In the future, Elgi will extend the EQI facility to SMEs in and
around Coimbatore.
As part of our golden jubilee celebrations, we have instituted the Elgi Quality Award
to encourage total quality improvement for Elgi component suppliers. Elgi Quality
Awards also go out to Elgi employees in various thrust areas like Kaizen, productivity
improvement, product performance enhancement, rework reduction, complaints
reduction etc., and the best are recognized in employees forum.
Elgi employs 1562 people across the globe. There are 273 well-trained sales and
service engineers, a 161 member team for R&D and product development, and 500
people on the shop floor.
Engineers are the most important asset of Elgi. There is constant encouragement for
engineers to upgrade their skills. We have formulated schemes to help engineers
pursue full-time higher education. We also believe in continuous learning and follow
an internal mandate to put our people through an average of 10 days training a year.
Our technical team has several engineers with masters and PhD degrees and many of
them hold patents. A culture of innovation and the freedom to experiment is innate in
Elgi. We encourage our engineers to push the frontiers of technology in product
development.

OBJECTIVES

RESEARCH METHODOLOGY
Survey method:
A Survey is a complete operation, which requires some technical knowledge Survey
methods are mostly personal in character. Surveys are best suited for getting primary
data. the research obtains information from the respondents by interviewing them.
Sampling: It is not always necessary to collect data from Coimbatore. A small
representative sample may serve the purpose. A sample means a small group taken in a
large lot. This small group taken in a large
This small group should be emanative cross section and really representative in
character. This selection process in calls sampling.
Sample size: Samples are devices for learning about large masses by observing a few
individuals. The selected sample is 110.

Methods of Sampling
Random sample method:
The method adopted here is random sampling method. A Random sample is one where
each item in the universe has as an equal chance of known opportunity of being
selected.

Research Instrument
Questionnaire:
A questionnaire is a carefully complied logical sequence of questr5ions directed to a
define
objective. It is the outline of what information is required and the framework on which
the data is built upon. Questionnaire is commonly used in securing marker information
that its preparation deserves utmost skill and care.

Collection of data:
One of the important tools for conduction market research is that availability of
necessary and useful data. Date collection is more of an art than a science. The

methods of marketing research are in a way the methods of data collection. The
sources of information fall under two categories.

Internal sources:
Every company has to keep certain records such as accounts, reports etc. these records
provide sample information which an organization usually keeps collection in its
working.

External sources:
When internal records are insufficient and required information is not available, the
organization will have to depend on external sources. Of data are.

a) Primary data:
The data collected for a purpose in original and for the first time is known as primary
data. The researches collect this data to study a particular problem.
Here the primary data is data collected through questionnaire by directly meeting the
customers

b) Secondary Data:
The data, which is collected from the published sources i.e., not originally collected of
the first rime is called secondary data.
Here the secondary data is data collected from the companys brochures, pamphlets,
catalogues and the website.

NEED FOR THE STUDY

Customer satisfaction survey is a systematic process for collecting consumer data,
analyzing this data to make it into actionable information, driving the results
throughout an organization and implementing satisfaction survey is a management
information system that continuously captures the voice of the customer through the
assessment of performance from the customers point of view.

OBJECTIVES OF STUDY
The setting of objective is the corer stone of a systematic study. The study will be
fruitful one when the basis laid down is a concrete one they represent the desired
solution to the problem and help in proper utilization of opportunities.

Objectives:
The objectives of the research are:
1)
2)
3)
4)
5)

To study the distribution of the elgi compressor

To analyze the customers satisfaction by conducting research.
To find out the market sales of elgi compressor
To know the features that attracts the customer to ELGI compressor .
To know the level of satisfaction of customers towards ELGI compressor.

DATA ANALYSIS AND INTERPRETATION

Table 1
Table showing the satisfaction about the quality of Compressor provided

SI.
No.
1
2
3
4
5
Total

Number

Responses

of Percentage

respondents
15
65
20
00
00
100

Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

of

responds
15
65
20
00
00
100

Percentage of respondent
65%

Highly dissatisfied

20%
15%

0%
0%

1
No. of Respondents

Interpretation:
From the above table we can find that the quality of compressor is satisfactory. 65%
of people are satisfied, 15% people are highly satisfied and only 20% people have
neural opinion.
Table 2
Table showing the satisfaction towards Brand name
SI.
No.

Responses

Number
respondents

of Percentage
responds

of

Highly Satisfied

2
3
4
5
Total

Satisfied
Neutral
Dissatisfied
Highly dissatisfied

45

45%

55
55%
00
00%
00
00%
00%
00%
100
100%
Percentage of respondent

55%
45%

Highly dissatisfied

0%
0%

0%

Interpretation:
From the 55% of the respondents are satisfied and 45% of the respondents are
highly satisfied to the brand name of company.
Table 3
Table showing the satisfaction towards employee response on customer in the
company
SI.
No.

Responses

Number
respondents

of Percentage
responds

of

Highly Satisfied
1
Satisfied
2
Neutral
3
Dissatisfied
4
Highly dissatisfied
5
Total
Percentage of respondent

15
75
00
10
00
100

15
75
00%
10
00%
100%

75%

Highly dissatisfied

15%

10%
0%
0%

1
No. of Respondents

Interpretation:
Majority of the respondents i.e., 75% satisfied and 15% of the respondents are highly
satisfied and only 10% of respondents are dissatisfied.
Table 4
Table showing the satisfaction toward basic facilities for customer
SI.
No.
1
2
3

Responses
Highly Satisfied
Satisfied
Neutral

Number
respondents
50
35
10

of Percentage
responds
50%
35%
10%

of

4
5
Total

Dissatisfied
Highly dissatisfied

05
00
100
Percentage of respondent

05%
00%
100%

50%

35%

Highly dissatisfied

10%
5%
0%

1
No. of Respondents

Interpretation:
From the above table it is clear that half of the respondents are highly satisfied and
remaining 35% respondents are satisfied and 10% respondents are dissatisfied.

Table 5
Table showing the satisfaction towards education facility provided by the company
SI.
No.
1
2
3
4

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied

Number
respondents
40
60
00
00

of Percentage
responds
40%
60%
00%
00%

of

5
Total

Highly dissatisfied

00
100
Percentage of respondent

00%
100%

40%
60%

Highly stisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:
From the above table, we can say that more than half of the respondents told that they
are satisfied and remaining 40% respondents are highly satisfied.

Table 6
Table showing the satisfaction towards customer care facility in the company
SI. No. Responses
1
2
3
4
5

Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number
respondents
35
60
05
05
00

of Percentage
responds
40%
60%
05%
05%
00%

of

Total

100
100%
Percentage of respondent

5%

5%
33%

Highly stisfied

Satisfied
57%

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:
From the above table it is clear that 60% of the respondents are satisfied, 35% of the
respondents are highly satisfied and remaining 5% respondents have neutral opinion.

Table 7
Table showing the satisfaction of customer towards offers provided by the company
SI.
No.
1
2
3
4
5
Total

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number

of Percentage

respondents
60
40
00
00
00
100
Percentage of respondent

responds
60%
40%
00%
00%
00%
100%

of

40%
Highly stisfied

Satisfied

Neutral

Dissatisfied

60%

Highly dissatisfied

Interpretation:
It is clear that more than then half of the respondents i.e., 60% are highly satisfied and
remaining 40% are satisfied with offers.

Table 8
Table showing the satisfaction towards door delivery facility provided by the company
SI.
No.
1
2
3
4
5
Total

Gender

Number

respondents
Highly Satisfied
35
Satisfied
65
Neutral
00
Dissatisfied
00
Highly dissatisfied
00
100
Percentage of respondent

of Percentage
responds
35%
65%
00%
00%
00%
100%

of

35%
Highly stisfied 65%Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:
From the above table majority of the customer responded that door delivery facility
provided is satisfactory .

Table 9
Table showing the satisfaction towards Commercial establishment provided by the
company
SI.
No.
1
2
3
4
5
Total

Responses

Number

respondents
Highly Satisfied
60
Satisfied
40
Neutral
00
Dissatisfied
00
Highly dissatisfied
00
100
Percentage of respondent

of Percentage
responds
60%
40%
00%
00%
00%
100%

of

40%
Highly stisfied

Satisfied

Neutral

Dissatisfied

60%

Highly dissatisfied

Interpretation:
Most of the customer responded that they are satisfied in commercial establishment
provided by the company.

Table 10
Table showing satisfaction towards customer development provided by the company.
SI.
No.
1
2
3
4
5
Total

Responses

Number

of Percentage

respondents
Highly Satisfied
30
Satisfied
45
Neutral
10
Dissatisfied
15
Highly dissatisfied
00
100
Percentage of respondent

responds
30%
45%
10%
15%
00%
100%

of

45%

30%

Highly dissatisfied

15%
10%
0%

1
Percentage of respondents

Interpretation:
From the above table 45% are satisfied, 30% are highly satisfied and 10% have neutral
opinion and 15% are dissatisfied.
Table 11
Table showing response towards recreational facilities provided by the company.
SI.
No.
1
2
3
4
5
Total

Responses

Number

respondents
Highly Satisfied
50
Satisfied
45
Neutral
00
Dissatisfied
05
Highly dissatisfied
00
100
Percentage of respondent

of Percentage
responds
50%
45%
00%
05%
00%
100%

of

50%
45%

Highly dissatisfied

5%
0%

0%

Percentage of respondents

Interpretation:
From the above table, we can say that 50% are highly satisfied and 45% are satisfied
and 5% are dissatisfied .
Table 12
Table showing response towards EMI facility provided by the company.
SI.
No.
1
2
3
4
5
Total

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number

of Percentage

respondents
45
50
05
05
00
100
Percentage of respondent

responds
45%
50%
05%
05%
00%
100%

of

50%
45%

Highly dissatisfied

5%
0%
0%

1
Percentage of respondents

Interpretation:
From the above table it is that 45% respondents are highly satisfied, 50% are satisfied
and 5% people have neutral opinion..
Table 13
Table showing response towards Rest room & canteen provided facility by the
company.
SI.
No.
1
2
3
4
5
Total

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number
respondents
40
45
10
05
00
100
Percentage of respondent

of Percentage
responds
40%
45%
10%
05%
00%
100%

of

45%
40%

Highly dissatisfied

10%
5%
0%

1
Percentage of respondents

Interpretation:
From the above, we can that 40% are highly satisfied and 45% are satisfied and 10%
respondents have neutral opinion, 5% are dissatisfied regarding Rest room & Lunch
room .
Table 14
Table showing response towards customer complaint Facilities in the company
SI.
No.
1
2
3
4
5
Total

Responses

Number

respondents
Highly Satisfied
30
Satisfied
70
Neutral
00
Dissatisfied
00
Highly dissatisfied
00
100
Percentage of respondent

of Percentage
responds
30%
75%
00%
00%
00%
100%

of

70%

Highly dissatisfied

30%

0%

0%
0%

1
Percentage of respondents

Interpretation:
From the above table it is clear that 70% respondents are highly satisfied 30% are
highly satisfied with customer complaint facilities in the company.
Table 15
Table showing response towards service facility in the company
SI.
No.
1
2
3
4
5
Total

Responses

Number

respondents
Highly Satisfied
35
Satisfied
65
Neutral
00
Dissatisfied
00
Highly dissatisfied
00
100
Percentage of respondent

of Percentage
responds
35%
65%
00%
00%
00%
100%

of

65%

35%

Highly dissatisfied

0%

0%
0%

1
Percentage of respondents

Interpretation:
From the above, we can say that more than half of the respondents are satisfied and
35% of people are highly satisfied .
Table 16
Table showing response towards customer refund in the company
SI.
No.
1
2
3
4
5
Total

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number

of Percentage

respondents
45
55
00
00
00
100
Percentage of respondent

responds
45%
55%
00%
00%
00%
100%

of

55%
45%

Highly dissatisfied

0%

0%
0%

1
Percentage of respondents

Interpretation:
Less than half of the respondents are highly satisfied and more than half of the
respondents are satisfied with the customer refund in the company.

Table 17
Table showing response towards product damage insurance in the company
SI. No. Responses
1
2
3
4
5
Total

Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number

of Percentage

respondents
25
70
05
00
00
100
Percentage of respondent

responds
25%
70%
05%
00%
00%
100%

of

5%

Highly stisfied

Satisfied

70%

25%

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:
70% of the respondents are satisfied and 20% of the respondents are highly satisfied
and 5% of the respondents have neutral opinion.

Table 18
Table showing response towards online purchase provided by the company
SI.
No.
1
2
3
4
5
Total

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number
respondents
50
45
05
00
00
100
Percentage of respondent

of Percentage
responds
50%
40%
05%
00%
00%
100%

of

50%
45%

Highly dissatisfied

5%
0%
0%

1
Percentage of respondents
Interpretation:
From the above table it is clear that exact half of the respondents are highly satisfied,
45% are satisfied and only 5% of the respondents have neutral opinion towards online
purchase provided by the company.
Table 19
Table showing opinion about loans provided by the company
SI.
No.
1
2
3
4
5
Total

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number

of Percentage

respondents
35
55
10
00
00
100
Percentage of respondent

responds
35%
55%
10%
00%
00%
100%

of

55%

35%
Highly dissatisfied

10%
0%
0%

1
Percentage of respondents

Interpretation:
35% of the respondents are highly satisfied and 55% of the respondents are satisfied,
and 10% have neutral opinion. About loan facilities.
Table 21
Table showing opinion about regular offer for regular customer provided by the
company
SI.
No.
1
2
3
4
5
Total

Responses
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Number

of Percentage

respondents
45
40
15
00
00
100
Percentage of respondent

responds
45%
40%
15%
00%
00%
100%

of

15%
45%
Highly stisfied

40%
Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:
From the above table it is clear that 45% of respondents are highly satisfied, and 40%
of the respondents are satisfied and 15% have neutral opinion.

Table 22
Table showing Overall Satisfaction towards welfare facilities provided by the
company
SI. No
1
2
3
4
5

Responses

Number

Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Total

respondents
20
80
00
00
00
100

of Percentage
responds
20
80
00
00
00
100

of

80%

Highly dissatisfied

20%

0%
0%

0%

Interpretation:
From the above table it is clear that 80% of the respondents are satisfied and
remaining 20% of the respondents are highly satisfied towards welfare facilities
provided by the company. No employee is dissatisfied.
FINDINGS
Canteen facility, door delivery, online purchase facility provided by the
company is satisfactory.
The facilities like loan provided by the company are good.
Providing offers to the customer is good..
Regarding overall satisfaction towards compressor quality, the response is good.
Most of the respondents responded that the EMI offer provided by the company
is satisfactory.
Satisfaction towards basic facilities response is satisfactory.
Most of the customer response towards customer care support facility is very
good.

 The opinion of the custoemr regarding the employee response is good.

Door delivery facility provided by the company is satisfactory.
The facility of community development is also good.
The facility of rest room &company infra facility is good.
Most of the respondents showed their satisfaction towards safety measures
provided by the company is very good.

CONCLUSION
From the analysis of the data, it can be concluded that the ELGI Compressor car are
most familiar by people.
An ideal by as suggested by responded should have the following figures:
Good looks
Good customer support
Affordable price
After sales services
Company offers is good

 Product quality and guaranty is very nice

SUGGESTIONS & RECOMMENATIONS

Company can also set up more conference about the new product.
Provide a chance in open house meeting to customer to express their views.
Provide to customer more information about new technology
Extra offers needed.
The facility of washroom must be improved.

PERSONAL DATA
1.

Name:________________________

2.

Gender:

3.

Age:

4.

Designation:______________

5.

Department:______________

Male

Female

RESEARCH DATA
1. How do you rate the quality of product?
Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

2.How do you rate the Company Brand name & product?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

3.How do you rate the Company offers?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

4. How do you rate basic facilities provided by the company for customer?
Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

5.How do you rate the employee response provided by the company?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

6.How do you rate the customer care facility provided by the company?
Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

7.How do you rate the EMI provided for customer products by the company?
Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

8.How do you rate the Transport facilities provided by the company?

Highly satisfied

Satisfied

Neutral

Dissatisfied
Highly dissatisfied [

]
[

]
]

9.How do you rate the Customer complaint department response?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

10. How do you rate the company festival offers?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

11. How do you rate the loans facility?

Highly satisfied

Satisfied

Neutral

Dissatisfied
Highly dissatisfied [

]
[

]
]

12. How do you rate the provident door delivery?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

13. How do you rate the company infrastructure?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

14.How do you rate the product guaranty facility ?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

15. How do you rate the product replacement?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

16. How do you rate the annual meet for customer ?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

17. How do you rate for the employee response in customer care department?
Highly satisfied

Satisfied

Neutral
Dissatisfied

]
[

 Highly dissatisfied [

18. How do you rate the whole sale customer offers by the company?
Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

]
]

19. How do you rate of the online purchase facility?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied [

20. How do you rate product plan facilities provided by the company?
Highly satisfied

Satisfied

Neutral

 Dissatisfied

Highly dissatisfied [

]
]