Clerical Worker in the Future

Clerical Worker in the Future

Clearical Worker as Receptionist
An office receptionist is the first person that the customers see when they come in to an office
and also the first person that a caller would speak with if contacting the company by phone
Receptionist Work at Last and In the future
At Last
Handling Phone : call-handling is an activity serving customers or contacts via phone, where
customers can leave a message or deliver the desired goals and objectives they call
Handling Guess : serve the guests is an activity providing service to guests to help and meet their
needs for the company. in this case we should be friendly, polite, well mannered and meek
Over Taking
: take over the work can also be done by a receptionist, for example, if the
leaders were out of town so some leadership tasks can be handled by the rules and authority
granted
At Now : create a spread sheet, create a mail merge, create word documents, Updating and
maintaining database of customers and taking orders over the phone is a routine activity every
day to do. it is necessary that the company continues to update and can give the best to its
customers.

Created Spread sheet

Create mail merge
Create documents word
Update and maintain a customer database
Flexiblle Call Routing
Skill Needed for The Future : there are some skills that must be considered for the future
include
Good Speaking
: use language that is courteous, friendly, and organized. especially in the
phone try not eating and talking with others.
Social
: as a receptionist should have an open attitude to customer relations and this is
done to maintain the good name and give a positive impression
Active Listening Perceptiveness : accept criticism and suggestions from others to build a better
company
Service
: service is very important because it affects the progress or decline of our
company, in order to give the best customer service and relations remain in a relationship with
our company '
A Receptionist in the future must have most knowledge, skills and good attitude for increasing
carier and for be a good person at the future.
My interest is in future, because I am going to spend the rest of my life there.
Modern awards
A modern award may define the meaning of the term clerical work for the purposes of
interpreting that award. For example, the Clerks Private Sector Award 2010 defines clerical
work to include recording, typing, calculating, invoicing, billing, charging, checking, receiving
and answering calls, cash handling, operating a telephone switchboard and attending a reception
desk. However, the award also names industry awards containing clerical classifications that are
not covered by the Clerks

Clerical worker in the future II

Definition of secretary is a someone thet help mayor of interprise to prepare letter , receive the
guest , manage the schedule and reming the bos about the duty and agreemen.
Condition to be a secretary
1. Have a education and wide knowledge about organization and interprise managemen in
bussiniss world.
2. Have a skill , that is :
v Have a linguistic skill especially English
v Afford to use office mechine with the application
v Affor to communicate with good
1.
2.
3.

Job of secretary, that is :

Delivering the information to boss
Manage the receive of guest for boss
Manage the schelude or activit
Conclusion :
Secretary is should has good skill and can forward an organization.
How to become a professional clerical worker III

Professional worker
Show the respect
With always on time or dicipline time
2. Kind and always responsibility
Always be priority of job that already be ask
3. Manage the job based on schelude
Afford to finish comppletly job on time
4. Keep the secret
Should afford to keep interprise secret and the bos personal secret
1.

Something that should hace by professional worker

1. Wide knowledge
2. Skill
3. Attitude
Conclusion :
A professional worker very needed in every interprise because have a discipline attitude and
responsibility.

How to handling telephone IV

1.
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3.
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5.
6.

Steps to handling incoming call, that is :

If you heard a telephone ring, take the call
Take the call with the left hand and the right hand handling the stationary
Answer that telephone with clearly, short and polite prevent to answer with HALO
Notices all text that caller said
If there is a unclearly world, ask the caller to repeat it again
Dont close the telephone before the caller ending the conversation

1.
2.
3.
4.
5.

Steps to handling outcoming all, that is :

Prepare papper and pen
Decided the number with take the telephone handier
Then, push the telephone number
After connected , say greeting and talking what want to sold
If the speaker finish, put back the telephone handier on the right position
Conclusion :
The handling of telephone with good very needed to prevent all kind of miss cimunication in
good personal communication or official
How to heandling meeting

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2.
3.
4.
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6.
7.

Hal hal yang harus dipersiapkan saat melakukan meeting :

Decided the purpose of meeting
Note the purpose of meeting or agenda
Prepare participants meeting
Preparing the incitarion concept properly
Prepare the room
One from many thing that can do in meeting is to prepare room where the meeting will be held
Make event listing
If this thing will be discuseed on the next meeting, so on the meeting must be make and arrang
with sistemaris with make some key poin in program line
Prepare meeting material
The some time like prepare incitation to meeting participant, so you should prepare materials that
use in the meeting
Prepare equipment meeting
In the held of meeting, usually need the equipment for writing
Sending the meeting result
After the meeting, you can ask notulen is meeting note and give the result
Conclussion :
Before haled a meeting, prepare all thing . so the meeting can held properly and success