Reflective journal entry

In the vast majority of cases, administrative assistant duties include maintaining and
sharing information within an office. On the whole, answering phones, taking memos, and
maintaining files are included in this. Many administrative assistants also serve as receptionists,
welcoming clients and customers, and sending and receiving letters.
However, an administrative assistant's day-to-day tasks conducts the organization's
administrative work as well as organizing the obligations of other employees. In the past, an
office administrative Assistant job description focused on organizational abilities,
communication and multi-tasking abilities. Although soft skills, such as professionalism and
great time management.
One of the most critical administrative responsibilities you have is effectively managing
your time. Managing your time is important in your profession, as you have a wide range of
duties to do each day. In addition, it is typical for managers to ask for work to be performed for
them on time. Being able to manage a vast and diversified task is critical, and knowing how to
plan your day is vital.
It is critical that you don't overcommit yourself, especially if you want your time
management plan to succeed. As an administrative professional, providing help to several people
might be tough. When someone asks you to help with a project, your job is to give support,
therefore it can be tough for you to say no. Additionally, it is necessary to remember that it is
acceptable to let them know you already have all of your obligations. When you are committing
more time to work than you need to, you are being unfair to those around you. Because you will
be completely overloaded, you will be forced to do your chores rapidly. This may lead to errors.
Secondly, in dealing with individuals every day, we come into contact with everyone,
whether they're on the phone, in person, or on the internet. An office administrative assistants
needs to have several customer service skills to do the jobs successfully. Some of this skills
includes:
Active Listening - An office administrative assistants should be able to listen effectively.
And in order to be sure they are truly hearing what consumers are saying, they must be doing it
actively. Paying close attention if you must. When you have more time, be careful to remember
dates, phone numbers, and names.
Confidentiality -Clients want to think that they can trust you with secrets about their
business and that their secrets will remain confidential. Talking about clients and customers with
your buddies is completely unprofessional. Information provided to you should only be
distributed to those persons who require it.
Follow up – When you offer a solution to a client's problem, make sure to follow up with
either a phone call or an email to ensure that the consumer is satisfied with the answer and that
the problem has been fixed.
 In conclusion, an office administrator requires many abilities to engage with people,
problem solve, exhibit patience and understanding, assure customer pleasure, and handle
customer complaints are all examples of customer service competencies.