Internship Report on PTCL

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INTERNSHIP REPORT ON PTCLPakistan Telecommunication Company
Limited,PREPARED BYMuhammad Asim RashidMBA-HRM SESSION 20052007DEPARTMENT OF MANAGEMENT SCIENCESAlama Iqbal Open
University Islamabad EXECUTIVE SUMMARYHis report is a necessary part of
MBA degree program. Department of management sciences ofMy learning
experience with PTCL begins with my joining from March 28, 2006 to may 01,
200I would like to highlight this that my experience with PTCL was very
memorable and full ofHRM practices are described in relation with their functions
to improve performance. AfterAfter the detailed description of PTCLs HRM
practices some recommendations are given to r INTRODUCTIONEven years into
a new century, the telecom sector of world finds itself at crossroads afteSo far
PTCL is the sole land line service provider of Pakistan. PTCL is the giant of
PakisPakistan is amongst one of the leading nations in the region where the
telecom sector refoTelecom sector has emerged as the largest recipient of FDI in
Pakistan during the last fewBRIEF HISTORYPakistan Telecommunication
Corporation (PTC) set sails for its voyage of glory In December
Similarly, Mobilink also plans to invest $500 million in 2008-09 for improvement
of qualitDuring the last four years Pakistans telecom sector has experienced
unprecedented changesIt is viewed that stiff competition, squeezing profit margins
and lack of investment resouDespite a difficult time for Pakistan economy,
generally the telecom sector exhibited posiPursuing a progressive policy, the
Government in 1991, announced its Plans to privatize PTAs telecommunication
monopolies head towards and imminent end, services and infrastructureInternship
Report post-monopoly era with deregulation of the sector in January 2003. On
thPTCL is in process of enhancing organizational and business Proficiency through
vertical iPakistan Telecommunication Corporation (PTC) took over operations and
functions from PakisPursuing a progressive policy, the Government in 1991,
announced its plans to privatize PTIn 1995, Pakistan Telecommunication
(Reorganization) Ordinance formed the basis for PTCL mPTCL launched its
mobile and data services subsidiaries in 2001 by the name of Ufone and PAs
telecommunication monopolies head towards an imminent end, services and

infrastructureLast Year, in middle of 2005 Government of Pakistan had decided to

sell at least 26 percenThere have been various changes in the company due to
privatization. Such examples include
Similarly, Mobilink also plans to invest $500 million in 2008-09 for improvement
of qualitDuring the last four years Pakistans telecom sector has experienced
unprecedented changesIt is viewed that stiff competition, squeezing profit margins
and lack of investment resouDespite a difficult time for Pakistan economy,
generally the telecom sector exhibited posiPursuing a progressive policy, the
Government in 1991, announced its Plans to privatize PTAs telecommunication
monopolies head towards and imminent end, services and infrastructureInternship
Report post-monopoly era with deregulation of the sector in January 2003. On
thPTCL is in process of enhancing organizational and business Proficiency through
vertical iPakistan Telecommunication Corporation (PTC) took over operations and
functions from PakisPursuing a progressive policy, the Government in 1991,
announced its plans to privatize PTIn 1995, Pakistan Telecommunication
(Reorganization) Ordinance formed the basis for PTCL mPTCL launched its
mobile and data services subsidiaries in 2001 by the name of Ufone and PAs
telecommunication monopolies head towards an imminent end, services and
infrastructureLast Year, in middle of 2005 Government of Pakistan had decided to
sell at least 26 percenThere have been various changes in the company due to
privatization. Such examples includeHistorical BackgroundPosts & Telegraph
Dept. established Pakistan Telegraph & Telephone Deptt. Pakistan TelecomPTCL
is currently the largest telecommunication services provider in Pakistan. It
possesse CURRENT SITUATION OF ORGANIZATIONAfter having brief
introduction from past end of PTCL now we move towards the current
situStructure of organization Technical & operational Net work Services provided
by PTCL FinanStructure of organizationAn Organizational Structure clarify the
roles of personnel of an Organization and to deter
- Internship Report Presidents (EVPs) like EVP (Finance Central), EVP
(Marketing), EVP (HR CThere are also Regional Heads (General Managers) to
head PTCL Regions then come the SeniorIn non-gazetted staff there are
Engineering Supervisors Operations /Switching /Power plantAll the staff is
recruited by the HR Department headed by SEVP HR. The HR experts are resp7- Internship ReportMAIN OFFICESThe Head Office of Pakistan
Telecommunication Company Limited is situated in Sector G-8/4,PTCL MAIN
AGENDA FOR ACHIEVING GOALThe Pakistan Telecommunications Company
Limited (PTCL), has mad an investment of US$ 50 miThe consortium of nine

leading telecom operators signed the Construction and Maintenance AThe cable
design covers a distance of almost 14,000 kilometers and the system is likely
toPTCL and the other members of the consortium intend for this system to meet
the ever growiThe nine companies that form the consortium include Bharti (India),
Etisalat (UAE), FranceSher Bahadar Khan, Executive Vice President of PTCL
stated that this project was an importHe stated that this project will also play a
pivotal role to provide effective resilienceEarlier, the Chairman of the Interim
Management Committee of the IMEWE Consortium, Mr. K PTechnical &
Operational Net WorkTelecommunication Authority (PTA) issued a license to
Pakistan Telecommunication Company LSwitching TechnologyThere are 7
different kinds of switching technologies currently operational in PTCL
networWith these different switching technologies PTCL is running its huge
network and providingCurrent PTCL NetworkInstalled capacity Working
connections Total exchanges Telephone density per 100 populatio4,405,1612962
2.9 242 154 387,490 2092 1898 4591km 127.2km 3241km

These are few basic facts about PTCL network. So taking over from posts &
Telegraph Depart- 10 - TECHNICAL AND OPERATIONAL MILE
STONESPTCL is continuously improving its network. During the year 2007 PTCL
installed capacity wComputerized Fault Management SystemThis feature of PTCL
improved network & is being used to register & rectify Land Line FaulLaunch Of
IN PlatformTo augment the capacity and introduce additional value added services
a new Intelligent NeOptical Fiber Junction Access NetworkTo further support the
launch of new services the optical fiber junction access network haThis was the
brief introduction of PTCL network now we move further and develop our
unders SERVICES OF PTCLPakistan Telecommunication Company Limited not
only Provides Conventional telephone faciliServices for ConsumersThese services
are basically for the common users (Individual/home users) those use telephNew
Telephone Connections:As mentioned earlier, PTCL is presently the only telecom
company, who provided fixed-lineBroadbandBroadband Pakistan is now available
in over 167 cities/towns including Lahore, Karachi, IsWith the option of
subscribing to the speed of (1Mbps, 2Mbps,) and (4Mbps) packages, you cCalling
CardCalling cards are available at all PTCL Customer Service Centers, Ufone
franchisees, VfoneConference callPTCL Conference Call is designed to enable
PTCL customers to make more than one call at onDial-up VfonePTCL Vfone
Connection comes with CDMA 2000 1x technology (phone model dependent
feature) w

EVO WirelessExperience the evolution of the broadband revolution with PTCL

Evo - the ultimate solutionPREPAID CALLING CARDS:PTCL calling card is the
most popular choice of millions of customers all over the countryComes in easily
affordable denominations of Rs. 100, 250, 500, 1000 and 2000. Easily availHow to
use it:Scratch off the security coating on the indicated strip to get your card Pin
Number.Dial PTCLs toll free number 1010 from any digital phone. Dial 1 for
Urdu & 2 for EnglishFor International Call Dial
00+CountryCode+CityCode+PhoneNumber+#.E-BILL PAYMENTBilling system
is a part of customer services so providing connivance to its valuable cust The
basic concept of the service is to provide billing solution to PTCL customer. The
sameThrough these cards customer can pay his bill on phone. No additional
charges for bill payDIGITAL FACILITIES:PTCL offers a variety of features to
digital exchange customers like: Hotli Prepayment Telephony Services
(PPT)With the changing trends most telecoms are diversifying their services
towards Prepaid solTarget market Target market for the service can be segmented
as follow:Budget conscious subscriber Subscriber avoiding bill-depositing hassles
People requiring cFeatures: Account number recharging Outgoing
call pin setting Cancel out- 15 - Internship Report
SERVICES FOR CORPORATE CUSTOMERSPTCL is striving hard to facilitate
its valued corporate customers at each level of servicIN BASED VALUE ADDED
SERVICES 0800-Toll Free PTCL Calling Cards Domestic And InternatiVALUE
ADDED SERVICES Universal Access Number (UAN) Universal Internet
Number (UI - 16 - Internship Report

Universal Access Number (UAN):UAN (Universal Access Number) service is

ideal for organizations Engaged in marketing of p

Voice Messaging Service: (VMS)With PTCL Messaging Service, you can have all
for (or Desired) calls recorded when you areSecurity of message is ensured
against eavesdropping through subscriber controlled passworPTCL VMS is
designed for those who do not want to miss a call or Fax because that can be b
Great for anyone owning a telephone or Fax, at home or business. Much more
powerful and fl- 17 - Internship ReportFeatures Call answer Fax
Messaging Notification Capacity 10 messages Free for

PTCL Messaging Plus:PTCL MESSAGINH PLUS is designed for small and

medium business enterprises having problemsPTCL MESSAGING PLUS will

definitely handle these problems for you. Advanced messaging featEssential for
time-conscious executives, frequent travelers and Professional groups.
Main Features Both postpaid and prepaid Ufone subscribers can enjoy any/ all
Ufone service- 26 - Internship ReportMulti Media & Broad Band (Phone n
Net)Formerly Paknet Limited a fully owned Subsidiary of Pakistan
Telecommunication Company Lim31, 2008).The Company commenced its
business in January 2000 with a balance sheet size of over US $- 27 - Internship
ReportCOMPETITOR OF PTCLThere is no meager competitor of PTCL in
landline but with the growth of telecommunicationOther players in Land Line
industry:Operator CustomersNTC 103,059Brain Limited 7,376World Call
11,347Union Communication 3,500Naya Tel 13,500MobilinkMobilink is a largest
mobile phone company of Pakistan. Mobilink is currently having
moreTelenorTelenor is another cell phone company it have 17,841,074 subscribers
which is 20 % of tota- 28 - Internship ReportWarid TelWaridtel is also providing
cell phone facilities in Pakistan. Waridtel having more then 15NEW
COMPETITORSOther than mobile & land line PTCL is facing competition in
F.W.T (Fixed Wireless Telephon

Telecard

World Call501,680 468,335This has added competition for PTCL (1,245,639) in

WLL (Wireless local Loop) field.

- 29 - Internship ReportBRIEF ON MY INTERNSHIP WORKDuring my

internship at PTCL I worked in fallowing department of PTCL

Marketing department Customer Care & Customer Services department HR

department Revenue deNow we move department wise and give brief introduction
of each department, and I will exp- 30 - Internship ReportMarketing Department is

called a revenue-generating department of an organization. MarketiSo we will

move in the pattern describe below:

Marketing strategy of PTCL

Market segmen1. Marketing Strategy of PTCLFor understanding the marketing

department work flow and its function we must have clear p- 31 - Internship
Report department so we have to move traditionally .Classically, Marketing hasWe
will briefly discuss below the marketing strategy, product planning, development
& mana- 32 - Internship Report2. Market SegmentationBasically PTCL segmented
its market on two bases To better implement customer services fon the basis of
services as: Telephony Data VideoPTCL has segmented its market for its
services and products to effectively deal with its c- 33 - Internship ReportService
vs. Customer MatrixS.#A. 1 2 3 4 5 6 7 B.A. 1 2 3 4 5 6 7 B.Type of PSTN UAN
Tele. 0800 0900 VPN PPCC VOIP Customers M BASIC TELEPHONY & VALU
ADDED SE- 34 Internship Report3. MARKETING MIX Product Planning:In PTCL, so far
products had been planned and developed by the engineering department
andPricing Strategy:Being a government organization, PTCL is not authorized to
determine the prices of its pro- 35 - Internship Report technology whose rates are
on the decline with the passage of time. PTCL4. PROMOTIONAL STRATEGY
PTCL is using following components of promotional mix for the promIn
promotional mix, PTCLs main stress is on advertising in print and electronic
media. PTSales Promotion: PTCL charges 1/3rd rates on national calls from 06:00
pm 07:00 am and l- 36 - Internship Report from 6:00pm 6:00 am to attract
customers to use its telephone service.Personal Selling:As PTCL is enjoying
monopoly in fixed-line telephony, the Company has no Professional sale- 37
- Internship ReportCUSTOMER CARE & CUSTOMER SERVICES
DEPARTMENTPTCL has established its Customer Services Department at
different levels the overview ofCorporate Customer Care Center Customer
Services Centers Toll Free Help LinesOperation Region Level Tehsil Level For
Complaint & EnquiryNow we briefly introduce the functions of these:

Corporate Customer Care Center To facil- 38 - Internship Report a) 1236 (Service

Activation)This toll free No is used to change the tariff packages of land line, WLL
(V-fone), PTCL pThis facility is also Tol Free & is used to obtain the telephone
numbers of some specificTo register the faulty Telephone complaints PTCL has
established a Toll Free No 18 where a- 39 - Internship Report

REVENUE DEPARTMENTThe revenue generated by the marketing department

through selling the company services/proBill Printing & Distribution The printing
is basically carried out by regional billing com- 40 - Internship Report debts
collection on monthly bases. Now a days as incentive is also offer- 41 - Internship
ReportSWOT ANALYSIS OF PTCLNow we move towards the most important
part of the internship report the SWOT analysis aft

STRENGTH

PTCL enjoy monopoly

State of the Art International Gateway Exchanges & Satellite Earth- 42 - Internship
Report State Of The Art International Gateway Exchanges & Satellite Earth
StatiLarge Earnings As described earlier that PTCL with more then 4 million users
having greet

WEAKNESS

Image Government organization

Image Lack of customer focus

Image Outdated peop- 43 - Internship Report

OPPORTUNITY

Growth in telecommunication industry

More aware and technology understanding consumer

THREATS

Internet Telephony & other rapidly evolving technologies

Expected competition due to t- 44 - Internship ReportMy ProjectSTAFF ROLE OF

THE HUMAN RESOURCE DEPARTMENTThe Human Resource department of
the company operates in an auxiliary, advisory, or facili- 45 - Internship

ReportPOLICY INITIATION AND FORMULATIONThe SEVP of the H.R.

Department is the individual most actively involved in policy revisio

- 46 - Internship ReportADVICEA major portion of the activities of those engaged

in staff personnel work is in the naturThe H.R. Managers and their staffs are
expected to be fully familiar with H.R. policy, the- 47 - Internship
ReportSERVICEThe service responsibilities of the H.R. department are apparent
when one examines such th- 48 - Internship ReportControlThe H.R. Dept carries
out important control functions. It monitors the performance of line- 49
- Internship ReportHUMAN RESOURCE DEPARTMENT FUNCTIONSH.R.
Management activities are carried on both by the staff H.R. Dept and by operating
man- 50 - Internship ReportPresident of PTCLSEVP HRGM HR H.QGM HR
SOUTH KCHGM HR NORTH RWP* GM HR CENTERALGM LABORGM
TRAININGRELATIONSS.M TRAINING HRP REGIONAL MANAGER HRS.M
TRAINING LHR

S.E TRAINING R.T.T.S LHR OFFICE STAFF TO R.M HR S.E TRAINING

RTTS MULTANS.E TRAINING RTTS KARACHIS.E TRAINING RTTS
ISLAMABADH.R MANAGEMENT HIERARCHY AT PTCL* The staff tree for
other GMs HR (South, North) is also same as per GM HR Central.- 51 - Internship
ReportTRANSFER, PROMOTION, LAYOFFFor these tasks the H.R. Dept serves
primarily in a coordinative capacity. When employees- 52 - Internship
ReportTRAINING AND DEVELOPMENTOn-the-job training and coaching are
performed by the line supervisor or by a specially de Telecom staff College Hari
Pur Telecom Staff college Lahore Cantt.The regional level staffs training schools
are also involved for extending training faciliThe types of training being offered
are: o Initial training for the new staff generally 03 Internship Report o Promotion
training courses. o Special emergent technology trainings. o- 54 - Internship
ReportCOMPENSATION ADMINISTRATIONThe work of designing and
installing a job evaluation program is handled, for the part, by- 55 - Internship
ReportHEALTH AND SAFETYA significant part on occupational health programs
is the identification and control of ag- 56 - Internship ReportDISCIPLINE AND
DISCHARGE

Discipline has two principal meanings. In the first sense it means training that
molds orThe H.R. department commonly assumes the responsibility for
formulating the list of necessMost commonly, actual approval by the H.R.
department has to be obtained before and employ- 57 - Internship ReportLABOR
RELATIONSWhen a union has been certified by the National Industrial Relations
Commission N.I.R.C, aThe H.R. department plays very significant role in labormanagement relations. The directo- 58 - Internship ReportBENEFITS AND
SERVICESIncluded under this category are pensions, group life insurance,
hospital and medical insuThe actual decision to establish or to expand these
programs is nearly always made by top- 59 - Internship ReportORGANIZATION
DEVELOPMENTOrganization development is a general approach for improving
the effectiveness of an organConsultants are often involved in OD work they work
jointly with management to collect dat- 60 - Internship ReportHUMAN
RESOURCE PLANNINGAnother new function that has emerged in recent years
in human resource planning (also cal1) Goals and plans of organization. 2) Current
human resource situation including skills i- 61 - Internship ReportEQUAL
EMPLOYMENT OPPORTUNITYVery commonly the Senior Executive Vice
President (SEVP HR) in the company bears the major- 62 - Internship
ReportPERSONNEL INFORMATION SYSTEM

Today, many organizations have staffs of people trained in mathematical analysis,

computer- 63 - Internship ReportHUMAN RESOURCE DEPARTMENT OF THE
PTCL:The PTCL has won repute in the field of land line & WLL services for the
domestic & commerRECRUITMENT:The department first determines the need of
employees to be hired .The post against each vTRAINING:Then the qualified
candidates undergo a training period under the banner of Human Resource- 64
- Internship ReportTRANSFER:Human Resource Department of the company also
deals with the transfer of the employees becEVALUATION:The employees are
then properly evaluated by different evaluation criteria and proceduresUNION:The
union plays an essential part for the labor management relation .It bargains with
the- 65 - Internship ReportWORK PLACE TRAINING:The work place training or
on job training (O.J.T) is the key factor of the policies of thREFRESHING
COURSES:The refreshing courses enhance the potential capabilities of the staff

and the performancePAY PACKAGES:The packages are also determined by the

Human Resources Department. These are determined oThe promotions are on the
seniority cum fitness basis .So the qualified and the efficient- 66 - Internship
Report More over the Human Resource Department also cares for the old age
benefINFORMATION TECHNOLOGY:The information system is the core of the
operating of the each and every organization. It- 67 - Internship ReportCURRENT
HR ISSUES OF PTCL
PTCL offered VSS (Voluntary Separation Scheme) to its regular staff.Under this
program, all regular status employees under the age of 58 as of 15 November,
20ACHIEVEMENTS THROUGH VSS PROCESSa) Decrease in Surplus/Not
needed staff by 29979 staff members of all categories. b) Decre Internship
ReportVSS Process & TimeLineVSS AnnouncedEmployees Acknowledge Receipt
of VSS notification No later than 26 Nov, 2007Employees calls VSS Support
center to report Errors in Personal information No later than15 Nov,
2007Employees Submit option/Waiver Form to Accept or Decline VSS Post
Marked No later than 14Employees Call VSS Support center to confirm Receipt of
Option Form After 15 days of submiPTCL Management Reviews & Accept or
reject Applications Within 30 calendar days of ReceiptEmployees Receive Letter
of Acceptance or Rejection Postmarked No later than 24 Feb, 2008PTCL
Management cuts Settlement ChequeEmployees Submit Completed off Boarding
& or Pension paperwork No Later than 15 days AfterNo Later than 4 April, 200869 - Internship ReportWEAKNESSES:The Human Resource Department is not up
to the mark for the proper appraisal system of the- 70 - Internship Report The
proper information system is not in progress for the Human ResourceHuman
Resource department lacks trained & related qualified staff and it is very difficult71 - Internship ReportRECOMMENDATIONSThe Human Resources should take
less time in recruitment and training the staff. Highly qu- 72

Internship ReportCONCLUSIONS:No doubt PTCL is enjoying monopoly but the

time is came when competition will force compan- 73 - Change of
AddressCustomer RequestNot Verified Customer VerificationVerifiedCRS save the
balance and Change the Address in Both System (CARES & Single View)NIC
Name of Owner Fathers Name Address Ph No. ReferencesCRC Send Document

With Log in which he writes Address or May be Reason Bills Late Receive / Not
Received/ReturnCustomer RequestNot Verified Customer Verification1. Address is
right, 2. Post is received if yes then who is received give the name of
thisVerifiedCRC Check the Reason of Problem NIC Name of Owner Fathers
Name Address Ph No. ReferencesCRC provide Bill @ that time and take
corrective action 1. Change the address 2. IntimateBill Amount ProblemCustomer
RequestNot Verified Customer VerificationVerifiedCRC Check the Billing No
Problem NIC Name of Owner Fathers Name Address Ph No. ReferencesProblem
Show the Bills or Records of calls CRC Will Make the
Adjustment Activation/Deactivation of Value added ServicesCustomer RequestNot
Verified Customer VerificationVerified 1. If Value Added service is being offered
by the PTCL. 2. Is the service alreadyCRC check the option of package and
product.

Request Reject NIC Name of Owner Fathers Name Address Ph No.

ReferencesRequest accept CRC open the value added service Change of
PackageCustomer RequestNot VerifiedCustomer VerificationVerified 1. Verify
users previous payments clearance 2. What package user requested?CRC Check
the Old Package NIC Name of Owner Mothers Name Address Ph No.
ReferencesAmount is clearCRC Change the Package and send the Log Complaint
Registration for Faulty Phone (Land Line)Customer request (Dialed 18) Complaint
registered got Complaint NumberComplaint forwarded to the concerned Eng. Ops
on CFMSFault not rectified Carried over Fault1.Verify Customer Address. 2.
Verify Customer Name.T/No & customer address verification along with Nature of
faultFault rectified By Line Man1. Verify Cabinet /DP/Pair. 2. Verify from Switch
room. 3. Locate the concerned E.S,L/M 4.the fault to E.S,L/MUpdated Data base
on CFMS Online software (The fault is rectified)Verification by CFMS by dialing
customer T/NoCustomer replied the CFMS by pressing 1 on his T/phone
setCustomer replied the CFMS by pressing any other digit on his T/phone setFault
Rectified T/phone is working properly Staff Request Approval ProcessRequest
rejectedEmployee Request forLeave

Parent SE OperationVerify Record Leave Balance Record in Master HRIS Data

Sufficient Leave Balance in HandLeave BalanceZeroForwarded to (Regional)

Manager HRLeave ApprovedLeave Approved by (Regional) Manager HRCopy of

Approval forwarded to G.M HR for master record (Leave)
update. ORGANIZATION CHART OF PTCLPRESIDENT & CEOCOMPANY
SECRETARY G. M N. S. SSEVP (I/ AUDIT)G.M(I/ AUDIT)SEVP(STATE
MGMT)SEVP(FINANCE)SEVP(TECHNICAL)SEVP(OPERATIONS)SEVP(HR
& ADMN) * Detail is on page 51*SEVP(IT)SEVP(CORPORATE
AFFAIRS)EVP(Accounts)EVP(Finance)EVP(Revenue)EVP(Dev)EVP(Tech & St.
Pl)EVP
(O) H/QTRSEVP(O) CENTRALEVP(O)
SOUTHEVPITT&REVPI/CEVP(Marketing & C/C)EVP(Bus.
Dev.)C.E(RRR)C.E(HRM&P) C.E (Co-ord) G.M (T&T)
G.M(PR)G.M(Finance)C.EDev (LNW)C.E (St.Plg) C.E (T&S) C.E
(T&NE)C.E(M&O-I)C.E(M&O) CentralC.E(M&O)
SouthC.E(ITT&R)C.E(I/C)G.M(Marketing)C.E(S&E)G.M(CTS&S)C.E

Dev(S&T)C.E(M&O-II)G. MsGTR/LTR-I&II/ FTR/ CTR/ MTRG. MsSTR-I, II,

III&V/ WTRC.E G.M(ITI) KR
(IBD)G.M(C/Care)G.M(Admn)G.M(Accts)C.E(Proc-I)G. Ms G.M(Tech Audit)
ITR/NTR-I&II/ RTR/OFS/HTRG.M(SNCR) LahoreG.M (STR-IV)(S&T)
KRG.M(Software Audit&Sup)G.MOTR IBAExpertTelecom B.DG.M
**(I&I)C.E(Proc-II)MD*(PTML)G.M(R&D Fund)G.MLegal ** Advisor C.M.O
ExpertHR Telecom. (T&I)

G.M (OFS)Mntce.G.M(Trg & Res)G.MComputerG.M(TRANS DEV)G.MOTR

KRG.M(MM)ExpertData NetworkG.M(Revenue)G.M(IT
DEV)G.M(FAN)IBAChief Inspector(Telecom)G. M(ITI)
IBAPrincipal(NPGIT&I)C.E (SBD) G.M
(VAS)ExpertI/TechnologyC.EG.M(DSR&D)G.M ExpertB&C.
Care(Stores)Legend: * Not included in PTCL working strength. ** Posts do not
exist. Officers are worki(QA)G.M(TH & VOIP)

G. Ms(Development)G.M(OFC)Kr/Lh/Pe/IbaExpertB&C. CareC.E(PSP)C.E(Po &

Reg.) Financial StatementsCompany1/5 PAKISTAN TELECOMMUNICATION
COMPANY LIMITEDCONDENSED INTERIM BALANCE SHEET AS AT
MARCH 31, 2008 (UN-AUDITED)March 31, 2008 June 30, 2007(Rupees in
thousand) EQUITY AND LIABILITIES SHARE CAPITAL AND RESERVES
Authorized Share CaIssued, subscribed and paid-up capital 5,100,000,000 (June
2007: 5,100,000,000) ordinary sNON CURRENT LIABILITIES Payable to PTA
against WLL license fee Deffered taxation EmployeesCURRENT LIABILITIES
Trade and other payable Short term borrowings Current portion of
Suppl2/5 PAKISTAN TELECOMMUNICATION COMPANY
LIMITEDCONDENSED INTERIM BALANCE SHEET AS AT MARCH 31,
2008 (UN-AUDITED)March 31, 2008 June 30, 2007(Rupees in thousand) NON
CURRENT ASSETS Property, plant and equipment Capital Work-inProgCURRENT ASSETS Stores and spares Trade debts Current portion of loan to
subsidiaries Recei138,850,414152,820,8603/5 PAKISTAN
TELECOMMUNICATION COMPANY LIMITEDCONDENSED INTERIM
PROFIT AND LOSS ACCOUNT FOR THE QUARTER AND NINE MONTHS
ENDED MARCH 31,Quarter ended Nine months ended March 31, March 31,
March 31, March 31, 2008 2007 2008 200Revenue Operating costs Operating
(loss)/profit Non-operating income Finance cost (Loss)/p

14,940,105 (11,407,143) 3,532,962 1,001,054 (135,816) 4,398,200 (1,420,865)

2,977,33515,715,580 (11,127,000) 4,588,580 982,128 (180,772) 5,389,936
(1,886,296) 3,503,64043,963,060 (56,940,963) (12,977,903) 3,439,540 (453,716)
(9,992,079) 3,427,792 (6,564,287)48,451,819 (33,724,102) 14,727,717 3,859,457
(326,033) 18,261,141 (6,391,217) 11,869,924Earnings per share - basic and diluted
(Rupees)0.580.69(1.29)2.334/5 PAKISTAN TELECOMMUNICATION
COMPANY LIMITEDCONDENSED INTERIM CASH FLOW STATEMENT
FOR NINE MONTHS ENDED MARCH 31, 2008 (UN-AUDITED)March 31,
2008 March 31, 2007(Rupees in thousand) Cash flows from operating
activitiesCash generated from operations Long term security deposits Employee
retirement benefits Fi17,756,652 17,377 (20,063,838) (455,096) (2,217,469)

(4,962,374)32,825,424 (123,571) (208,445) (330,911) (5,147,344) 27,015,153Cash

flows from investing activitiesFixed capital expenditure Intangible assets Long
term investments Long term loans Loan to(4,960,188) (250,497) 973,636 249,996
2,655,943 350,000 (1,034) (982,144)(5,370,575) (9,900) (516,518) 96,473 250,001
1,842,481 402,073 39,098 (3,266,867)Cash flows from financing
activitiesRepayment of long term borrowings Dividend paid Net cash used in
financing activities512,464 (10,193,138) (9,680,674)(404,923) (13,301,924)
(13,706,847)Net increase in cash and cash equivalents Cash and cash equivalents
at beginning of the pe(15,625,192) 31,137,712 15,512,520 -10,041,439 18,835,484
28,876,923 -5/5