Term Project

City Bank
Submitted to:

Adeyl Khan (AyN)

Submitted by:
Name

ID

1. Erfan Ahmed

1310759030

2. Ambreen Morshed

1331016630

3. Arifur Rahman

1410272030

4. Akibul Islam

1410274030

Section-08
Submission Date: 3rd December 2015

North South University

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Executive Summary

For our project we got the opportunity to conduct an interview with the City Bank. From the
interview we got an idea about how things actually work in the corporate world and how the
Information System plays an important role in any bank. Citibank is a consumer division of
financial services multinational Citigroup.
This report basically points out these requirements - Role of information system, Apply System
Approach to Understand Information Systems, Information Systems and Web Technology,
Technical Understanding, Information Systems Security. In this report well get to know all
about these requirements.

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Table of Content
Subject

Page no.
4

1.0 - Introduction
Requirement 1:

2.0- Role of information system in city bank

2.1- Five major functions of FINACLE
2.2- FINACLE (IS) supports Lower to Higher
level of organization
2.3- Benefits of having FINACLE
Requirements 2:
3.0- Apply Systems Approach to Understand
Information Systems
3.1- Input
3.2- Processing
3.3- Output
Requirements 3:
4.0- Information Systems and Web
Technology
4.1- Web technology is being used in City
Bank
4.2- How Web Technology is helping to
Achieve Their Objectives
Requirement 4:
5.0- Technical Understanding
5.1- Types of Database and Database
Management System Package Used in Are
5.2- Two Examples of Reports Generated by the
Systems
5.3- One Data Mining Example
5.4- List of 5 Entities and 5 Attributes of Each
Entity
Requirement 5:
6.0- Information Systems Security
6.1- Five Information Systems Threats For City
bank
6.2- Two Most Dangerous Threats
6.3- Security Management Tools to Prevent These
Threats
7.0- Conclusion
Bibliography

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1.0 Introduction
The City Bank is one of the most established private Commercial Banks working in Bangladesh.
It is a top bank among the most seasoned five Commercial Banks in the nation. It began their
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operations in 1983. The Bank began its adventure on 27th March 1983 through opening its first
branch at B. B. Parkway Branch in the capital, Dhaka city. The City Bank is among the not very
many nearby banks which don't take after the customary, decentralized, topographically oversaw,
branch based business or benefit model. Rather the bank deals with its business and operation
vertically from the head office through 4 unmistakable business divisions to be specific
1. Corporate & Investment Banking
2. Retail Banking (including Cards)
3. SME Banking &
4. Treasury & Market Risks.

Fig: Business Division

Under a real-time online banking platform, these 4 business divisions are bolstered at the back by
a strong administration conveyance or operations setup furthermore a keen IT Backbone. The
bank at present has 87 online branches spread over the length and broadness of the nation.
The City Bank Limited embraced Information System in 2002 named "FINACLE" gave by
Infosys Technologies Limited, the worldwide IT counselling, programming items and
administrations powerhouse.

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Fig: Finacle Logo

Infosys provides The City Bank with a wide range of services that support and complement
FINACLE Information System. Drawing on its expertise in the banking domain, strong quality
orientation, technology expertise and ability to successfully transform large and complex banks,
FINACLE helps The City bank move from planning to seamless implementation.

Fig:
Infosys

Picture

Role of Information Systems in the City Bank Ltd.

FINACLE

2.1 Five major functions of FINACLE (Information System)

Application
development
and
maintenance

Application
management

Migration
Services

Performance
Tuning

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Software
Performance
Engineering

Fig: Functions of Information System

Application development and maintenance

FINANCE Application Development and Maintenance services are designed to offer banks the
cost-efficiencies of reliably outsourcing the maintenance and enhancement of FINACLE
solutions.
The services can be categorized as:

Application
developme
nt and
customizati
on

Application
enhanceme
nt

Application
upgrade

Application
maintenanc
e

Application
integration

Interfacing
with other
applications

Fig: Application maintenance and development

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Application management

FINACLE ensures high accessibility, superior, and high administration levels, at the bank.
FINACLE Application Management administrations guarantee that FINACLE arrangements are
overseen and worked on an all day, every day premise, in a very accessible and secure
environment to execute business productively.

Application Management Services

Application Development
Application development life cycle services

Application maintenance and

support

Implementation Requirements Assurance

Savings
offerings

Application re-engineering
and Migration

Application testing Application Definition

Build/Rollout

POC/Pilot

Application Support Application Design

Competenci
es

Domain
competency

Risk
Mitigation

Architectur
e definition
and
assessmen

Estimati
on

Change
Request
Managem
ent

Requirement
s assurance
Change
managem
ent

Fig: Application management services

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Migration Services

Migration services from FINACLE focus on enabling banks to upgrade their technology
platforms to the latest version of FINACLE, with minimal business disruption.

Fig: Migration service

Performance Tuning

Performance tuning from FINACLE is designed to enable the customer to derive enhanced
system performance from the FINACLE suite of solutions.

Fig: performance
These services help identify potential performance bottlenecks and recommend changes, for
immediate implementation.

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Software Performance Engineering

FINACLE empower banks to make appropriate, well-informed and data driven decisions when
setting up their excellence centre for performance. And also enable banks to make critical
decisions regarding investments, go-live readiness, new product introduction, mergers,
acquisitions and business portfolio expansions.

Fig: software performance engineering

2.2- FINACLE (IS) supports Lower to Higher level of organization

FINACLE is used by every level of management. In fact some authorized no managerial
employees can use FINCALE. This helps to Speed up their decision making process and flow
of information.

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Top Level
1. Enhance decison making
2. Helps to implement strategies and plans.
3. Easy Flow of information.

Mid Level
1. Enables effevtive communicaton
2. Helps preparing financial statement and
budget
3. Bridge between Top and Lower level
managers

Lower level
1. Helps to Keep record of daily transactions
2. Creates customer value by satisfying their
need
3. Enables accountability

Fig: Level of organization

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2.3- Benefits of having FINACLE as Information System

Cost-effective Business Engine: Finacle (IS) enables The City Bank to gain access to a
new customer by setting up a low-cost channel to. The solution presents banks with the
advantages of reduced integration by leveraging common interface messages,
maintenance and deployment costs. This translates into significant cost savings without
banks having to compromise on features or the range of devices supported.
Ease of Operation: Banks can deploy the solution to on-board customers offline, even
in the absence of Internet connectivity. Offline banking is enabled through ubiquitous and
easy to use devices such as laptops. The innovative spot-registration process supports
both smart-card and simple ID card-based banking, reducing customer on-boarding time
and lowering entry barriers. The solution can be easily deployed by the banks staff or
business correspondents.
Robust Security: Fingerprint-based biometric authentication ensures the fidelity of every
transaction performed using Finacle solution. In addition, it offers extensive application
security features like URL encryption, referral URL check and session management to
provide a robust security framework.

3.0 Apply System Approach to Understand System

FINACLE is used to get processed information. FINACLE gives accurate and reliable output to
the city bank.
3.1 Input:
Employees of The City Bank gives input in the FINACLE through a server. The server can be
accessed only by the authorized employee of the bank.

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They put information like, Depositors or creditors financial updates, Transactions, account
holders information, employee information. For example:

Fig: Input process

3.2 Processing:
After uploading all the information, FINACLE process all the information and arrange them in
documents, files, databases.

Fig: Processing
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3.3 Output:
When the processing section finishes, FINACLE provides arranged information of the computer
screen. Users also can print out that particular information. FINACLE provides graphical outputs
with diagrams. Customers can access these outputs through internet. For example:

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Fig: Examples of outputs

Inputs

processing

Outputs

Fig: Inputs and Outputs

4.0 Information System and Web Technologies

4.1 Web technology is being used in City Bank:

The information system of City Bank actually runs on web technology. City Bank uses internet
as a form of its

Web technology. City Bank uses internet to access its severed and complete their all types of
works. A figure is shown below:

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Fig: Web technology

4.2 How this technology is helping:

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Using the web technology, the information system of the bank is having so many benefits to
achieve its objectives. Here are some points that will explain its effectiveness to achieve the
banks goals

Automation of banking process, including straight through processing.

Effective control and monitoring through internet.

Faster consolidation of data at branch and banking levels.

Enhanced customer experience.

Reduction of fraud.

Reliable performance.

Flexibility for incorporating new banking regulations such as BASIL, IFRS norms etc.
5.0 Technical Understanding

5.1 Types of Database and Database Management System Package Used in Are:
The City Bank utilizes ORACLE database framework. Finacle is one of the biggest Independent
Software Vendors accomplices for Oracle and has profound engagements with Oracle (Software
and Hardware) in giving an incorporated, exceedingly adaptable, secure, and dependable
managing an account stage. Finacle is additionally a Platinum accomplice of Oracle and teams
up with Oracle on innovation to bring the advantages of confirmed and enhanced arrangement
furthermore by offering single-window first line backing to banks for better TCO. Finacle on
Oracle (Software and Hardware) runs a portion of the biggest retail saving money locales,
conveying operational efficiencies and nimbleness to banks. The benchmark consequences of
joint arrangements from Finacle and Oracle have reliably demonstrated to surpass levels of
popularity on versatility, execution and accessibility.
5.2 Two Examples of Reports Generated by the Systems for its customers:
Example 1:
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This is an example of their oracle database system.

Example 2:

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5.3 One Data Mining Example:

The city bank uses their database management system for data mining. For example:

Fig: Data mining example

5.4 List of 5 Entities and 5 Attributes of Each Entity:
Entities
1. Debtor

Attributes
Name, Phone Number, Address, ID, Reference

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2. Creditor

Name, Phone Number, Address, Loan Amount, ID

3. Employee

Name, Address, Phone number, ID, Personal information

4. American Express Cards

Card number, Name, Validity, Gold Card Holder Number,

Premium Card Holder Number

5. Branches

Branch Address, Branch Number, Branch Phone Number,

Branch Manager Name

6.0 Information Systems security

Computer system can have different types of threats. Most common threats today are misuse of
information,
Cybercrime, data fraud, internal employee conflict, poor management, viruses, phishing attacks,
Trojan etc.

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Fig: Security system

6.1 Five information system threats for City bank

Cyber Crime: Cyber-crime encompasses any criminal act dealing with computers
and networks, traditional crimes conducted through the Internet is also called
hacking.

Fig: Cyber crime

Misuse of information: Employees input wrong information into their database,

either by mistake or on purpose to get back at their employers or sometimes they
store data in the wrong file or they leak information to the other banks.

Phishing attacks: Phishing is an e-mail fraud method in which criminals attempt to

gather personal and financial information from recipients.

Fig: Phishing

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Internal employee conflict: Strained relationships or personality clashes,

Communication problems differing, views goals, interests, competition for limited
resources are the example of internal conflict.

Trojan: Trojan is a virus that can affect any kind of banking file and also can disable
software.

6.2 Two most dangerous threats:

Misuse of information
Trojan
6.3 Security management tool to prevent these threats:
To prevent misuse of information, they use Secured login-(16 digit) Card Number and
Personal Identification Number (PIN).
FINACLE provides security to database system through Oracle database security vault.
They use Norton Antivirus and Anti-Spyware to prevent Trojan.

7.0 Conclusion

City Bank's information system is not that solid but rather they are attempting their best to make
strides. FINACLE gave by Infosys Technologies Limited are satisfying their destinations,
offering city some assistance with banking to accomplish their long haul vital objectives
furthermore helping them to achieve their client's desire.

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Bibliography

Laudon, Kenneth C., Laudon, Jane P Management Information Systems: Managing the
Digital Firm( 12th Edition)

http://www.infosys.com/newsroom/press-releases/Pages/core-banking.aspx

http://www.bobsguide.com/guide/news/2002/Nov/22/the-city-bank-limited-bangladeshto-deploy-infosys-finacle-core-banking.html

http://www.infosys.com/newsroom/press-releases/Documents/2002/TheCityBank21Nov-02.pdf

http://articles.economictimes.indiatimes.com/2009-05-29/news/28422780_1_citigrouptcs-and-wipro-global-technology-head

https://en.wikipedia.org/wiki/Citibank

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