Professional Documents
Culture Documents
TOUBRO
Its
All
About
Imagi
neeri
ng
SUBMITTED BY
Group 8
KIRTI M.SIDDAPUR
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SANA NABI
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MANDANNA T.M
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SUDIPTA SAR
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ROHAN NAIR
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CONTENTS
1. COMPANY OVERVIEW
2. ORGANIZATION STRUCTURE
3. PRODUCT AND SERVICES
4. CORE COMPETIENCIES
5. MARKETING STRATEGIES
6. PEOPLE AND PROCESSES
7. DISTRIBUTION CHANNELS
8. PRICING STRATEGY
COMPANY OVERVIEW
Larsen & Toubro Limited (L&T) is a technology, engineering, construction and
manufacturing company. It is one of the largest and most respected companies in
India's private sector.
Seven decades of a strong, customer-focused approach and the continuous quest for worldclass quality have enabled it to attain and sustain leadership in all its major lines of business.
OPERATING DIVISIONS
Engineering & Construction Projects (E&C)
Heavy Engineering (HED)
Construction
Electrical & Electronics (EBG)
Machinery & Industrial Products (MIPD)
IT & Technology Services
KEY FACTS
Founded: 1938
Number of employees: 35000(2007)
Revenue: US$ 8.50 Billion (2009)
VISION
The L&T vision reflects the collective gaol of the company. It was drafted through a
large scale interactive process which engaged employees at every level, worldwide.
ORGANISATION
STRUCTURE
CORE COMPETENCIES
1 Innovation
2 Planning
3 Technology
TECHNOLOGY
Engineering and construction
In engineering and construction, L&T's technology capabilities include a strategic mix of
in-house strengths and the expertise of its joint venture partners. Engineering Centres at
Mumbai, Vadodara and Delhi carry out process design and simulation, analysis of
computational fluid dynamics, mechanical design, failure analysis and trouble shooting.
L&T has set up an engineering and project management centre in Abu Dhabi, to
undertake oil and gas related projects as well as engineering and consultancy services.
L&T-Ramboll Consulting Engineers provides civil engineering and consultancy services for a
wide range of projects in the transportation sector - ports, airports, highways and bridges.
MANUFACTURING
L&T's design & engineering capabilities in manufacturing enable it to set new
benchmarks in terms of scale, sophistication and speed. The Company has
dedicated engineering centres at the manufacturing locations. Two 'Technology
Development Centres' have been set up to develop new products and manufacturing
technologies. L&T also collaborates with the organisations like ISRO to bolster its
capabilities in the strategic sectors of aerospace, defence and nuclear power.
L&T's Electrical & Electronics Division is a pioneer in the design of switchgear and switchboards
that are engineered for tropical conditions. It has built further on this experience, and has
leveraged its R&D strengths to develop a host of new products and features.
In 2008-09, the division filed applications for over 100 patents, improving its previous years
score of 101 patents. Cumulatively, L&T's Electrical & Electronics Division has applied for
and secured 409 patents - a landmark for an Indian company. Patent applications cover
innovations made on a variety of low voltage indigenously developed switchgear products
like the air circuit breakers (ACBs) and moulded case circuit breakers (MCCBs), medical
products, petroleum dispensing pumps, tooling solutions and switchboards.
TECHNOLOGY SERVICES
L&T provides its global clients with the winning edge through the development of optimal
solutions. L&T's e-engineering services leverage the Company's own engineering heritage and
experience. The Embedded Systems unit provides technological assistance across a broad
spectrum - design, maintenance, re-engineering, testing, prototyping and industrial design.
The various sectors for which L&T has done turnkey projects are Oil and Gas, water,
Power, Cement and allied machinery, Engineering services and Railway projects.
2. Heavy Engineering:
L&T is acknowledged as one of the top five fabrication companies in the world, with
engineering and manufacturing capabilities that are among the most sought after in
industry. Operating at the higher end of the technological spectrum, L&T has led the
way in introducing new processes, products and materials in manufacturing. It has
the logistics capabilities of fabricating and supplying over- dimensional equipment to
tight delivery schedules.
The products in this category include hydrocrackers, reactors, heat exchangers,
polymerization reactors etc.
Shipbuilding
Shipbuilding represents a new thrust for L&T in the high technology manufacturing space
and is in line with its strategic growth objectives. L&T is developing a shipyard capable of
constructing vessels of up to 150 metres in length and displacement of 20000 tonnes at
its heavy engineering complex at Hazira near Surat on Indias west coast. The focus will
be on construction of commercial vessels, warships for the navy and the coast guard.
Construction
The Engineering Construction & Contracts (ECC) division of L&T is Indias largest
construction organisation. Its leading edge capabilities cover every discipline of construction
civil, mechanical, and electrical and instrumentation. L&T has also expanded its
focus to the Middle East, South East Asia, Russia, CIS, Mauritius, African and
SAARC countries. It also has keen interest in the markets of Indian Ocean rim
countries, Africa and Latin America. Construction includes construction products like
support structures etc. They also provide construction services like Fire Protection,
Building Automation (IBMS), Vertical Transportation, Plumbing and Sanitary,
Surveillance and Security Systems, Telecommunication networks, Electrification,
Kitchen, Laundry, Water and Effluent management, Medical equipment for buildings
Electrical & Electronics
L&T is a major international manufacturer of a wide range of electrical and electronic
products and systems. In the electrical segment, the Company holds leadership position in
low tension switchgear in India, and is rapidly establishing itself in international markets. Its
products are widely sold in markets in Europe and Australia. Recently, L&T set up a new
manufacturing base for high-end air circuit breakers in China. It joined hands with Saudi
Arabias reputed house of Kanoo to offer a range of high-end intelligent electrical systems to
Saudi Arabian market. L&T also manufactures custom- engineered switchboards for
industrial sectors like power, refineries, petrochemical and cement. In the electronic segment,
L&T offers a wide range of meters and provides complete control and automation systems for
industries. Medical equipment and systems manufactured by it include advanced ultrasound
scanners and patient monitoring systems. They also manufacture medical equipments like
Information Technology
Larsen & Toubro Infotech Limited, a 100 per cent subsidiary of L&T, offers comprehensive,
end-to-end software solutions and services with a focus on Manufacturing, BFSI and
Communications & Embedded Systems. It provides a cost cutting partnership in the realm of
offshore outsourcing, application integration and package implementation.
PRODUCTS
Turnkey Proj
Construction
EPS
Hydrocarbon
Construction Services
Refinery
Power
Infrastructure
Cement
Engg. Services
Petrochemicals
Engg.
International Projects
Fertilizers
Petroleum
Coal Gasification
Aero space
Thermal Power
Nuclear Power
EEPS
IT
Switchgear
Information
services
Engg.
Services
Embedded
Services
Electrical Systems
Metering Systems
MVI
FIN
SHIP
SEVICES
BUILDING
Infrastructure
Financing
Equipment
Financing
Medical Equipment
Control
Petroleum Dispenser
The industrial products like the welding products, Valves, Switchgear, Metering
Systems are known for high standard technologies & relaiblity.
ECC has always believed in experimentation with and implementation of new ideas.
HR practices such as collaborative performance appraisal, career & succession
planning, team rewards have been institutionalised.
An extensive and rigorous recruitment process ensures quality induction. L&T's
Graduate Engineer Trainee recruitment process covers India's major engineering
colleges and institutions. Programmes, plant visits and comprehensive informationsharing facilitate induction.
Division has an ongoing organization development programme, which is one of the
longest sustaining OD efforts in India.
The basic principles of Human Resources policies include
1 Recruitment based solely on merit by following well-defined and systematic
selection procedures without discrimination
2 Sustain motivated and quality work force through appropriate and fair
performance evaluation, reward and recognition systems
3 Identify training needs within the Organisation and design and implement
those need based training programmes resulting in continuous up gradation of
knowledge, skills and attitudes of the employees
4 Maintain a quality Human Resource Management System to meet the
international standards as per ISO 9001. Plan, design, train, equip and
motivate the department staff to meet this standard of expectation.
WORK CULTURE
Work culture emphasises:
1
Freedom to experiment
1
2
3
Transparency
Quality in all aspects of work
Rewards based on performance and potential
A majority of L&Ts processes are ISO certified and comparable with the best in the world.
The company has an on time/ on budget project completion rate higher than the
average for its industry, which translates to highly predictable construction &
Engineering services delivery for its clients.
MAJOR COMPETITORS
Power
Construction
Electrical
Electronics
LG
BHEL
HCC
Schneider
Hyundai
LG
Gammon
Siemens
Samsung
Alstom
Nagarjuna
ABB
NPCC
GE
IVRCL
&
MARKETING STRATGIES
CORPORATE SOCIAL RESPONSIBILITY
HEALTH
L&T's participates in building a healthy community through continuing initiatives in several
areas of healthcare, with a focus on mother & child care and HIV/AIDS awareness. All L&T
locations, including construction sites, have in-house AIDS awareness programs. Five
additional mother & child care centres were set up in 2006-07. In partnership with local
NGOs, these centres benefit children of commercial sex workers, street children and tribal
communities. Through health care centres and regular family camps L&T organizes health
checkups, provides gynaecology and laboratory facilities, carries out free cataract surgeries
and intra ocular lens implants, and helps maintain health data for children. Supply of
equipment and aid for orphanages and physically challenged children, periodic counselling to
combat rampant alcoholism, awareness camps on childcare, reproductive health, sanitation,
dental check-up, provision for safe drinking water, cancer awareness etc. are other
healthcare activities that L&T supports.
EDUCATION
L&T's diverse and sustained programmes in education provide underprivileged
children with learning opportunities through supply of educational materials, teaching
aids, recreational tools and up scaling school infrastructure. L&T also enriches
children's lives through programmes like summer camps, maths coaching, providing
facilities like science laboratories, scholarship to deserving students, etc.
The vocational training institutes of the Larsen and Toubro Public Charitable Trust
provide local communities with skill-based training in Formwork, Masonry, Agro
Mechanics, Electricals, Fabrication, Welding and Housekeeping. Various diploma
courses are also conducted by L&T Institute of Technology for the children of
employees. L&T has developed training modules in local languages in six centres
across India for imparting skills sets in construction. L&T Training Centres provide
courses for improving the standards of electrical engineering practices and for
upgrading knowledge of maintenance, repair and welding.
ENVIRONMENT
conscious of the need to maintain harmony
Global warming: at L&T, we have always been
our operations energy conservation, exploring alternative sources like wind and
solar energy, waste water reduction, etc.
The Zero Discharge approach of the Powai Campus saves over 350,000 litres water
every day through water treatment and recycling. More than 13,500 trees have been
planted in different L&T campuses in the last year, and an additional 4,000 saplings
were distributed among local communities.
EMPLOYEE VOLUNTEERING
L&T encourages employees to volunteer for CSR activities, resulting in a self-driven
approach while retaining consistency. L&T employees and the ladies clubs formed by
their families at different locations, serve their communities by investing personal
resources and time.
From taking initiatives in building the next generation of productive citizens,
empowering women, paying regular visits to old age homes and orphanages, to
organising blood donation camps, our employees have always believed in truly
making a difference to the world in which they live.
PARTNERSHIP
ENGINEERING & CONSTRUCTION
i) L&T-Sargent & Lundy Limited
A joint venture with Sargent & Lundy (USA), it offers a complete range of engineering
and design services for the power sector.
ii) Larsen & Toubro (Oman) LLC
A joint venture between L&T International FZE and The Muscat Trading Co. LLC
GLOBAL STRATEGY
Railway bridge construction in Western Thailand in 1956. It was later immortalized by the
film The Bridge on the River Kwai. It was obstructed by the companies from Germany &
Japan. So, it concentrated on smaller orders to build its credibility. In 1976, it got the
subcontract for Abu Dhabi International Airport which was the landmark for its credibility.
It was in the mid-90s when the Indian government had initiated the liberalization process that
L&T revisited its options overseas. Due to its prior experience in the UAE, the Middle East
was an obvious choice. To build up a reputation as a quality provider of engineering and
construction services, L&T management decided to follow a policy of Take only what you
can deliver, bidding for contracts only when it was confident of timely completion. Based on
the business policies of the Gulf countries, L&T went for joint ventures wherever required to
secure contracts. In 1994, L&T Oman LLC was established as a joint venture with The Zubair
Corporation, a leading business group of the Sultanate of Oman. In the UAE, L&T registered
as an independent corporation in 1996. In Saudi Arabia, L&T established a joint venture
called L&T Saudi Arabia LLC in 1999. In 2001, L&T incorporated a wholly owned subsidiary
called L&T International FZE at Sharjah to provide project consultancy, equipment lease
services and maintenance of plant and machinery in the Gulf region.
By mid 2006, almost all the Emirates had announced infrastructure plans, the total cost of
which was estimated to be approximately $270 billion over the next ten years. Recognizing
the growth potential, L&Ts management decided to expand its resource base and opened
new offices in Dubai, Sharjah and Ras al Khaima in addition to Abu Dhabi. Some of the
prestigious projects executed by L&T include four bridges at Palm Island, residential
buildings at the Dubai Marina and construction of Raysut Cement Plant, Oman. Exhibit 1
provides a detailed list of projects successfully executed by L&T E&C in the Middle East.
Apart from the Gulf region, L&T E&C also gradually expanded its overseas
operations to Russia, the CIS countries and China. Projects executed include a
hydrogen reformer package for Dalian petrochemicals
in China, turnkey construction of international hotels at Uzbekistan and construction
of residential township at Zernograd, Russia.
GLOBAL PRESENCE
PROMOTIONAL STRATEGIES
For the offerings like Turnkey Projects, Construction Projects, Engineered
Products & Systems, IT, Financial services, Shipbuilding, the company directly
maintain relationship with the customers.
Promotional strategies adopted by the organisation are:
1 Trade Shows
1 Telemarketing
2 Product Brochures
3 Direct selling
The EEPI & MVI categories are dependent on the respective distributors. The
sales reps of the company along with the distributors market those products.
: Imagineering as usual
DISTRIBUTION CHANNELS
Distribution Channels at L&T Various Divisions
It has a global supply network with offices in 10 locations worldwide, including
Houston, London, Milan, Shanghai, and Seoul.
The sales pitch is made and followed up and detailed later on by the Dealers
present in the Area, The distribution network is based on each geographical area.
1
2
3
L&T EmSys:
The channel of distribution is entirely corporate sales based, and project based, which is
a Zero Level Channel structure. The projects are acquired through Relationships and a
few dealers. The Distribution is entirely dependent on the Customers requirement.
The overseas offices of EmSys are located in USA, Europe and Japan along with a
network of Business Associates in various places.
Larsen & Toubro e-Engineering Solutions
This subsidiary focuses on providing engineering solutions using PLM technology. It
provides engineering services. It operates from off-shore engineering centres at
Vadodara, Chennai and Bangalore with onsite teams to cater to engineering
requirements of global clients, many of them Fortune 500 companies.
PRICING STRATEGY
Price management is the disciplined method to understand the various cost
components of transaction and to enforce a process to eliminate unstructured
decision, thereby lead to improve the bottom line growth. Companies today are under
great to increase the value for their shareholder on one hand and to satisfy
continuous demand for the customers on the other hand.
Penetration strategy:
L&T acquired TAMCO switch gear in Malaysia. After the acquisition the switch gear
products were sold at a very low price so as to attain a significant market in Malaysia.
Grasim and L&T deal:
LNT and Grasim deal lead to increased consolidation in the cement industry. This deal
leads to increase in consolidation in the cement industry and considerable improvement in the
cement prices. Demand has been growing consistently and on the other there is less increase in
capacity. Demand growth, driven by construction demand such as roads and housing, was over
8-9 per cent per annum over the medium term, lifting cement demand to 125 million
tonnes in FY05 from the 107 million tonnes in FY03. As the giants have consolidated they
enjoyed monopoly to a certain extent and increased the cement prices to some extent.
Multinational players would become marginal players. In fact, the biggest MNC
player in India, Lafarge, had only a 3 per cent market share. Five Indian companies
owned 55 per cent market share and the rest of the market were shared by 44 players of
median capacity of 1.2 million tonnes. Any potential player would have to make several
acquisitions to gain market shares comparable with the top Indian players.
Bid price
A bid price is the highest price that a buyer (i.e., bidder) is willing to pay for a good. It
is usually referred to simply as the "bid."
L&T has been engaged itself in several bids with one of the most successful
being of Rs 300 crore order for construction of the ductile iron spun pipe (DISP) plant
of KIOCL Ltd, earlier known as the Kudremukh Iron Ore Company Ltd, the public
sector undertaking under the ministry of steel and mines. KIOCL plans to set up a
100,000 tonnes per annum DISP plant at Mangalore as part of its diversification. L&T
emerged as the L1 bidder for the project. The KIOCL board shortlisted L&T through a
global bidding route for the proposed project.
Waterfall Strategy
A popular strategy followed by L & T Ltd. Is the price waterfall strategy (also called
Pocket price waterfall). It is the set of prices, price adjustments and cost elements
that defines how list price gets to net price and how net price gets to net margin.
Price waterfall depicts the build up of L & T ltds engineering products prices from a base price
to the list price and then the discounts that are given to the dealers to get to the Invoice price,
the rebates terms, bonuses and other Discounts that affect the Pocket Price, the Pocket margin
based on Cost of Goods sold and the Net margin based on the other fixed costs.
The Price Waterfall Strategy shows the different prices that are included in the pocket
price to get to the dealers price for the L&T Ltd. Engineering and electrical products.