1

2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
20
1
2
3
4
5
6
7
8
9
30
1
2
3
4
5
6
7
8
9
40
41R

INDEX
Acquisitions 6768
Age 2829
Assaults 7476
Autonomy 38, 43, 85, 147, 153,
167168, 180, 182

Burnout, socio-demographic factors

2837
Burnout, studies and research 8189
Burnout, symptoms 2, 7, 8, 10, 11,
12, 1521, 39, 94, 104, 151

Behaviour, changes in 1718, 20, 176

Behaviour, modeling desired 178179
Boredom 162, 175, 177178
Boreout 39
Burnout, classification 14
Burnout, definition 58
Burnout, determining cause 197
Burnout, dimensions 68
Burnout, environmental factors
3749
Burnout, individual factors 2837
Burnout, measurement 9, 9399
Burnout Measure 9697
Copenhagen Burnout Inventory
9798
Maslach Burnout Inventory (MBI)
84, 86, 94, 9596, 97, 98, 99,
201
Maslach Burnout Inventory-Human
Services Survey (MBI-HSS) 95
Maslach Burnout InventoryEducatory Survey (MBI-ES) 95,
96
Maslach Burnout Inventory-General
Survey (MBI-GS) 96, 97
Oldenburg Burnout Inventory
9899
Shirom-Melamed Burnout
Questionnaire 99
Burnout, organizational factors 3749

Career counseling 201202

Commitments, re-evaluating 160161
Community 170171, 182184
Control 9, 14, 31, 32, 36, 38, 4144,
63, 83, 130, 144, 146147,
153, 155156, 160, 167169,
179, 180181
Control, supervision and 168169
Coping 2, 9, 21, 28, 99, 152153,
178, 194, 196, 200
Cynicism 68, 19, 45, 96
Delegation of work 157158
Depersonalization 610, 19, 21, 28,
31, 34, 41,45, 46, 84, 86, 94,
95, 97,98, 107, 170, 171
Depression 2, 4, 1113, 16, 43, 107,
137, 138, 139, 141, 142, 143,
205
Derailment, career 152, 195
Diagnostic and Statistical Manual of
Mental Disorders (DSM-IV)
14, 15, 112, 137
Eating 163, 164166
Electronic product licensing 6973
Packaged content 7071
Restrictions on use 7172
Multiplicity of platforms 72
Cost 73

211

Index

Employee assistance programs 194,

201
Employers, burnout prevention and
174187
Environment, physical 4142
Equal pay 140141
European Union 124
Exercise 153, 165166, 200, 202, 204
Exhaustion, emotional/mental 69,
15, 16, 19, 21, 31, 34, 38, 40,
41, 43, 45, 46, 84, 86, 94, 95,
96, 97, 98, 99, 107, 139, 164,
170, 171, 183, 185, 201, 204
Expectations 6, 14, 30, 3637, 177,
200, 206
Experience, years of 2829
Fairness 172, 176, 184185
Feelings, accepting 205206
Feelings, changes in 1819
Food, healthy 164165
Freudenberger, Herbert 56, 200
Gender 28, 3234, 3536, 6162,
137147, 164
Gender, career advancement 140
Gender, mental health and 141143
Gender, physical health and 143
Gender, work-related stress and
141147
Greene, Graham 5
Hardiness 3132
Health, changes in 1819
Home-work interference 3436
Hours of work 36, 140, 142, 145,
154156, 158, 178, 181, 204
Human services 21, 30, 94, 95, 96,
97, 4041
Ineffectiveness 8
International Statistical Classification
of Diseases and Related Health
Problems (ICD10) 15
Interruptions, electronic 159160
Jackson, Susan E. 6, 94
Jobs, changing 207208

212

Law and burnout

Americans with Disabilities Act
(ADA) 122123
Canada, courts and tribunals
106109
Canada, legislation 109
Canada, law and stress 109116
Canadian Charter of Rights and
Freedoms 110, 111, 113, 115
Duty of care 113, 125126, 128,
129
Government Employees
Compensation Act 109,
113114
Hatton v. Sutherland and other
Appeals 126130
Negligence 113, 126
Occupational Safety and Health Act
(OSHA) 122
Plesner v. British Columbia (Hydro
and Power Authority) 110
United States, courts and tribunals
116118
United States, legislation 118119
United States, law and stress
119123
United Kingdom, courts and
tribunals 123124
United Kingdom, legislation 124
United Kingdom, law and stress
124130
Walker v. Northumberland County
Council 124126
Zorn-Smith v. Bank of Montreal
108
Leadership style 4748, 6364
Leadership, laissez-faire 48
Leadership, transactional 48
Leadership, transformational 48
Librarianship as a profession, 6061
Librarianship, death of 5758
Library closures and short-staffing
6467
Locus of control 32
Marital status 3233
Maslach, Christina 6, 94, 107,
Morale, low 10, 16, 21, 38, 167, 178

Index

Organizational fit 176177

Personality 8, 2932, 175
Post-traumatic stress disorder (PTSD)
104, 106, 107, 110, 115, 116,
117, 124
Power imbalance in the employment
relationship 105106
Reciprocity 4546
Recovery 193208
Reduced personal accomplishment 6,
8, 9, 11, 19, 21, 45,
9497
Relaxation, techniques 166, 204
Resilience, increasing 163164
Reward 6, 9, 11, 13, 14, 39, 43, 48,
169170, 181182
Role ambiguity 4243, 84
Role conflict 4243, 84
Routine, breaking 162163
Sabbaticals 179180, 204
Sleep 7, 10, 12, 15, 20, 39, 161, 163,
164, 165, 166, 204
Social comparison 47
Social support 38, 39, 42, 4445, 145,
169, 170, 198199
Stress 2, 3, 4, 7, 11, 1314, 15, 16,
21, 27, 31, 32, 33, 34, 35,
38, 39, 40, 41, 42, 43, 44,
45, 47, 48, 8283, 104, 106,
109116, 119123, 124130,
137, 137147, 151, 152,
153, 154, 158, 159,160,
161, 162, 163, 164, 165,
166, 150, 171, 175, 176,
177, 178, 179, 180, 181,

182, 186, 194, 196, 197, 198,

199, 200, 202203, 207
Stress diary 197
Stress, sources of
Image and status 5962
Gender 6162
Poor management 6264
Declining budgets, staffing 6467
Declining budgets, acquisitions
6768
Print versus electronic materials
6973
Violence and nuisances 7476
Lack of control/autonomy 85
Lack of intellectual stimulation 87
Therapist, finding a 199201
Thinking, changes in 1920
Time management 154162
Time, wasted 3940
Time, scheduling personal 160
Underwork 3940, 177178
Vacations 161162, 178, 179
Values 172174, 185186
Work, conflict 42
Work, physical risks 4142
Work, type of 4041
Workers compensation 105,
109115, 117, 118,
119122, 131
Work-home interference 3436
Work-life balance 3436, 139140
Workload 2, 9, 27, 3739, 43, 85,
154167, 169, 177187
World Health Organization 10

213