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T & D, APEX Sols
T & D, APEX Sols
INTRODUCTION
Management means efficiently getting activities done with and
through other people. The management process includes planning,
organizing, staffing, directing and controlling activities that takes
place to accomplish organizational vision and mission.
Human resource management is concerned with the people
dimension in management process. Since every organization is
initiated with people, i.e. acquiring their services, developing their
skills, and ensuring that to maintain their commitment on the
organization is essential for achieving organizational objectives.
Those organizations that are able to acquire, develop, stimulate
and keep outstanding workers would be both effectively and
efficiently expending the least amount of resources which are
necessary. Survival of an organization requires competent managers
and workers who coordinate their efforts towards an ultimate goal.
Human resources management is a process consisting of four
functions acquisition, development, motivation and maintenance of
human resources. In less academic terms, we might describe these
four functions as getting people, preparing them, activating them and
keeping them.
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function
begins
with
the
recognition
that
individuals are unique and that motivation techniques must reflect the
needs of each individual. Motivation function includes, job
satisfaction, performance appraisal, behavioral and structural
techniques for stimulating worker performance.
Maintenance function is concerned with providing those
working conditions that employees believe are necessary in order to
maintain their commitment to the organization within the confines of
the four functions acquisition, development, motivation, and
maintenance many changes have occurred over the years.
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RESEARCH METHODOLOGY
DATA COLLECTION:
The design of the research project specifies both the data that
are needed and how they are to be obtained. The step in data
collection process is to look for primary data as well as secondary
data.
Primary data:
Primary data are the data that are collected to help, solve a
problem or take advantage of an opportunity on which a decision is
pending. An important source of primary data is survey research. The
various types of surveys (personal, mail, computer, and telephone).
1. Questionnaire
2. Informal Interviews.
1.
Questionnaire:
Questionnaire consists of questions, which are closed-ended as
Informal interviews:
The interviews that have been taken from the General Manager,
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Secondary data:
Secondary data are data that were developed for some purpose
other than helping to solve the problem at hand. The secondary data
that are available are relatively quick and inexpensive to obtain.
Internal sources can be classified into four broad categories: appraisal
reports, training reports, miscellaneous records, and internal experts.
2) SAMPLING:
Sample technique:
The sampling method is the way the sample units are to be
selected. The technique used for selecting the samples is nonprobabilistic connivance sampling.
Sample size: The sample size of the project here is 100 employees.
3) DATA ANALYSIS AND INTERPRETATION:
Analysis was done based on primary i.e., data obtained from the
questionnaire.
Data analysis and Interpretations is done with the help of
percentage and represented graphically.
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training
employees of Organization.
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CHAPTER 2
INDUSTRY PROFILE
SCENARIO:
Indian Software Industry is estimated to be worth USD 1.2
billion. Wipro, HCL, Tata Consultancy Services, Satyam computer
Services, CMC, IBM etc are some of the major software
development. India is emerging as a Global IT superpower. The
success can be attributed to factor advantage of high quality of
software human resources. The Software Industry has succeeded in
converting this comparative advantage to increasing exports. More
and more companies are receiving the ISO 9000 certification and the
day is not far when India will have the highest number of ISO 9000
companies in the world.
TECHNOLOGY:
Web Technologies
Mainframe Technology
System Software in C, UNIX and networking technologies like
TCP/IP
Application development in Java, .NET
Database development in Oracle, SAP and other ERP
Embedded Software Development
Testing tools
CAD/CAM
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industry
enlightened
approach
to
employee
United
states
Western
Europe
Japan
India
Custom Programming
Services
52%
41%
21%
19.4%
Software Packages
42%
36%
21%
23%
Custom Designing
18%
8.2%
14%
Core Industry
75%
90%
56%
17.5%
PRICING STRATEGIES:
The foundation of Indias outsourcing industry is based on
cost-based arbitrage, with clients being charged on efforts made,
rather than the actual outcome of the efforts. The software industry
operates on the basis of a fixed hourly rate, (with the client being
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billed at that rate for the total number of man hours spent in fulfilling
the work required).
The contract can be one of two types. One, where the price is
decided and the amount you make depends upon how well the cost is
contained at your end. The second variety works like a sales
commission, where revenue depends on delivering revenue increases.
The fact that international clients are willing to get into such an
arrangement inherently means that they have greater confidence in
the ability of the company to deliver on guaranteed levels of
performance and successful outcome. It could help the industry stake
claims to being a real solution provider rather than just a cheap
human resource destination. Besides, it can also result in increased
profit margins. This new pricing model is proof that the Indian
software companies are now making a real effort to move up the
value chain and become more than just a low cost outsourcing
destination.
Table 2.1.2: Major problems of Indian software firms:PROBLEM
Manpower shortage/skills
Employee attrition
Physical Infrastructure
Commercial infrastructure
Quality certification
Visas
Finance/ Capital
Marketing access
EXPORT
57
44
12
24
11
33
20
42
DOMESTICS
32
27
12
17
6
NA
14
17
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6
10
11
21
11
8
SOFTWARE
INDUSTRY, we
have
'Thinking-IT'
Number of Firms
Percentage of firms
75
12
12
58
19
6
10
82
13
13
63
21
7
11
India
Israel
Ireland
USA
Singapore
Philippines
Eastern
Software Industry
Prepackage
d
Software
Custom
Designin
g
Total
Private
Limited
15
16
37
Public Limited
19
Subsidiary
12
Total
31
26
11
68
Structure
Software
Packages
Data
Entry
India
90
Ireland
65
21
14
Mexico
53
32
15
Philippines
39
20
41
Singapore
25
58
17
China
17
56
27
Israel
19
76
Country
CONCLUSION:
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1) CBNP
3) DDL
2) VCIL
4) VFIL
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5)
VCIL
6)
ASPL
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COMPANY PROFILE:
Company name
: Apex Solutions
Ltd.
Location
Virat
crane
buildings,
NH-5,
At the forefront of IT
vengalayapalem,
Guntur-522005, A.P, India.
: 12 crores
Head quarters
Slogan
success.
Website
: www.craneindia.net
SCENARIO:
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CHAPTER 3
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these techniques and helps participants gain insight into their own
behavior patterns.
DEVELOPMENT:
Development is a long-term education process utilizing a
systematic and organized procedure by which trainees can learn
conceptual
and
theoretical
knowledge
for
general
purpose.
S.No
Development
2.
Scope is limited.
Scope is vast.
3.
4.
5.
It is provided up to certain
time period.
it is provided in continuous
Manner.
OBJECTIVES:
Every organization is Irrespective of nature of operations needs
to provide training to its employees at various stages of their career.
The main objectives of training are
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Improving Employee Performance:When an employee recruited by an organization they might not have
all the skills to carry out their job. Training helps in bridging the gap
between actual and the expected performance of the employees by
enhancing their knowledge and skills.
Updating Employee Skills:It is important for the management to continuously evaluate and adopt
any technological advances that can help the organization function
more efficiency and effectively. Training helps the employees to
update their skills and helps to integrate the technical changes
successfully into the organizational systems and process.
Retaining and motivating:One way to motivate and retain the employees is through a systematic
program of career planning and development. Employees feel cared
for and consequently become more motivated and committed.
Organizational objectives and strategies:The first step in the training process is an organization is the
assessment of its objectives and strategies. The training programs
should be related to the organizational objectives and strategies.
Training need assessment:Need assessment diagnosis present problems and future challenges to
be met through training and development. All training activities must
be related to the specific needs of the organization and the individual
employees.
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TRAINING PROCESS
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AREAS OF TRAINING:
Training enhances the overall performance of an organization
in various ways. Training imparted in one area can benefit the
organization in many other areas.
1)
Company policies and procedures:This is the part of the induction of new employees. The
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Job
instruction
Coaching
Job
rotation
Committee
assignment
Off-The-Job Training
Class Room
Lecture
Role
plays
Simulation exercise
Case
study
Computer modeling
Programmer instruction
Vestibule
training
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training,
coaching,
job
rotation,
and
committee
assignment.
Job Instruction Training:
In this method of training the trainee is given instructions by
the trainee while performing the job on the site and the way doubts of
the trainee are cleared immediately. Normally a trainer/supervisor/coworker acts as the instructor. Demonstration by the trainer and
repeated practice by the trainee, help the trainee to master the job.
However the trainer should be available to clear his doubts and helps
them whenever required.
Coaching:
The trainee is placed under a particular supervisor, who acts as
a couch in training the individual. The coach guides, supervises and
gives the trainee necessary feedback about his performance and offer
suggestions for improvement.
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Job Rotation:
Under this method the trainee moves one to another. The
trainee receives job knowledge and gains experience from his
superior or trainer in each of the different job assignments. Through
this method of training is common in training managers for
management positions.
Committee Assignment:
Under the committee assignments method, a group of
employees are given an actual organizational problem and they asked
to find a solution. The trainees develop their team management skills,
problem solving skills and leadership skills solving the problem as a
group.
OFF-THE-JOB-TRAINING METHODS:
These methods are designed to impart training by supplying
required knowledge and skills of the employees away from the job
and work place. In other words these methods are used away from the
work places. Various techniques of off-the-job training are classroom
lectures, simulation exercise, programmed instructions etc.
Simulation exercise:
In this method the trainee is exposed to an artificial work
situation that closely resembles
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equipment, which are used in actual job performance, are also used in
training.
Expert trainers are appointed to provide training with the help
of equipment and machines, which are identical with those, used at
the work place. This method helps employees gain knowledge about
job situation and also reduced the problem of transferring learning the
job.
Programmed Instructions:
In this method of training the trainee is given a series of
questions after he studies the relevant material required for the
accomplishment of the job.
Class room lectures:
This approach is widely used for helping the employees to
understand the rules, procedures and the policies of the organization
or any amendments there in. the lecture method works effectively if it
is made interesting with the help of audio-visual tools and suitable
demonstration. Giving and taking feedback helps the trainer improve
his own performance and that of the trainee too.
SENSITIVITY TRAINING:
This is a method of changing individual behavior through
unstructured group interactions. The main objective of training is to
develop among the group members an understanding of themselves
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all levels of the organization and improves the moral of the work
force.
Helps the people to identify with organizational goals.
Helps to create a better corporate image.
Provides information for future needs in all areas of the
organization.
Aids in organizational development.
Aids in understanding and carrying out organizational policies.
It gives the relation between boss and subordinate.
Learn from the trainee.
Faster euthenics, openness and trust.
Helps prepare guideline for work.
Aids in productivity and our quality of work.
Helps keep cost down in many areas.
Improve labor management relation.
BENEFITS TO INDIVIDUALS:
Helps the individual in making better decision and effective
problem solving.
Through training and development motivational variables of
recognition
achievements,
growth,
responsibility
and
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experience).
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CHAPTER 4
1.
No of respondents
Percentage
YES
100
100%
NO
0%
100
100%
TOTAL
INTERPRETATION:
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No of Respondents
Percentage
On the job
24
24%
0%
Both
76
76%
Nothing
0%
100
100%
Total
INTERPRETATION:
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No of respondents
Percentage
1-2 times
8%
3-5 times
44
44%
6-8 times
8%
Above 8 times
40
40%
Total
100
100%
INTERPRETATION:
From the above table, it is clear that the employees of the
APEX SOLUTIONS LIMITED have undergone huge training
programs for Quality extraction. In those 8% of the employees has
undergone 1-2 times,44% of the employees has undergone 3-5
times,8% of the employees has undergone 6-8 times and another 40%
of the employees crossed the 8times.
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No of Respondents
Percentage
Yes
8%
Some extent
92
92%
No
0%
Cant say
0%
100
100%
Total
INTERPRETATION:
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5.
No of respondents
Percentage
Yes
94
94%
Some extent
6%
No
0%
Cant say
0%
100
100%
Total
INTERPRETATION:
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6.
No of respondents
Percentage
Yes
96
96%
Some extent
4%
No
0%
Cant say
0%
100
100%
Total
INTERPRETATION:
From the above table it is clear that the employees of the APEX
SOLUTIONS LIMITED are accepting that there is an interaction and
follow-up after attending the training programs. In those 96% of the
employees responded as Yes,4% of the employees responded as
Some extent and no one responded as No as well as Cant say.
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No of respondents
Percentage
10
10%
10
10%
42
42%
38
38%
Total
100
100%
INTERPRETATION:
From the above table, it is clear that the employees of the
APEX SOLUTIONS LIMITED are accepting that the training
programs help them to improve in areas like Awareness & knowledge,
learning new techniques, Quality of work and productivity. In those
10% of the employees responded as Awareness & knowledge, 10%
of the employees responded as Learning new techniques, 42% of
the employees responded as Quality of work & productivity and
38% of the employees responded as All the above.
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8.
No of respondents
Percentage
Yes
76
76%
Some extent
24
24%
No
0%
Cant say
0%
100
100%
Total
INTERPRETATION:
enhance
their
performance,
personal
growth
and
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9.
No of Respondents
Percentage
Yes
84
84%
Some extent
16
16%
No
0%
Cant say
0%
100
100%
Total
INTERPRETATION:
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10. The training program facilitates you in long run or short run?
Table 4.10
Particulars
No of respondents
Percentage
Short-run
20
20%
Long-run
16
16%
Both
64
64%
Cant say
0%
100
100%
Total
INTERPRETATION:
From the above table, it is clear that the employees of the APEX
SOLUTIONS LIMITED are accepting that the training programs are
facilitating them both in long run and short run. In those 20% of the
employees responded as Short-run, 16% of the employees
responded as Long run, 64% of the employees responded as both
and no one responded as Cant say.
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11. Which aspect troubled you very much while training period?
Table 4.11
Particulars
No of respondents
Percentage
Communication
0%
Timing problem
8%
Lack of co-ordination
0%
No problems
92
92%
100
100%
Total
INTERPRETATION:
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12.
No of respondents
Percentage
Yes
6%
Some extent
94
94%
No
0%
Cant say
0%
100
100%
Total
INTERPRETATION:
SOLUTIONS
LIMITED
are
accepting
that
training
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13.
No of respondents
Percentage
Yes
78
78%
Some extent
22
22%
No
0%
Cant say
0%
100
100%
Total
INTERPRETATION:
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14.
No of respondents
Percentage
Promotion
36
36%
Job rotation
26
26%
International assignment
0%
38
38%
100
100%
Total
INTERPRETATION:
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15.
No of respondents
Percentage
Excellent
50
50%
Very good
36
36%
Good
14
14%
Average
0%
100
100%
Total
INTERPRETATION:
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16.
Particulars
No of respondents
Percentage
YES
100
100%
NO
0%
100
100%
TOTAL
INTERPRETATION:
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programs
providing
to
you
in
your organization?
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No of respondents
Percentage
On the job
24
24%
0%
Both
76
76%
No thing
0%
100
100%
Total
INTERPRETATION:
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no of respondents
percentage
1-2 times
8%
3-5 times
44
44%
6-8 times
8%
Above 8 times
40
40%
100
100%
Total
INTERPRETATION:
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19.
Particulars
No of respondents
Percentage
10
10%
10
10%
42
42%
38
38%
100
100%
Total
INTERPRETATION:
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20.
No of respondents
Percentage
Excellent
50
50%
Very good
36
36%
Good
14
14%
Average
0%
100
100%
Total
INTERPRETATION:
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FINDINGS
1. APEX SOLUTIONS LIMITED is consisting the training and
councils and committees in their organization. There is an
interaction and follow-up after attending the training programs.
2. The employees are attending the training programs, which include
usage of examples demonstrations, audio - visual aids, flow charts
etc.
3. The employees are accepting that Line manager and trainer
providing the right kind of climate to enlarge their innovative
ideas and methods while training period.
4. The employees are feeling that the training and Development
programs help them to improve in areas like Awareness &
knowledge, Learning new techniques, Quality of work and
productivity.
5. The management is providing fair developing programs to the
employees. The overall development activities undertaken by
Development Department are very good to their employees.
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SUGGISTIONS
1. At the beginning of employment each and every employees got
training, but employees are not get training, if they
provide
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CONCLUSION
After enumerating findings the followings conclusions have
been drawn. By these findings we can say that the APEX
SOLUTIONS LIMITED, GUNTUR is definitely providing better
training process. They are satisfying their employees and their needs.
Management is concentrating and working on those areas, in which
employees are not satisfied. Finally it is better for any organization to
treat that the employees as the asset of their company.
Based on analysis the APEX SOLUTIONS LIMITED,
GUNTUR is a very good organization which provides excellent
training to their human assets and also achieving productivity in
quality standards. Employers are always interacting with their
employees. Employees also feeling that it is their own organization.
Employees are utilizing the training programs effectively and
efficiently to improve their performance compared with previous. The
APEX SOLUTIONS LIMITED is in a good position moreover
company has good knowledgeable and skillful employees to
implement new ideas.
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BIBLIOGRAPHY
Reference Books
Author
Garry Dessler
P. Subba Rao
Personnel Management
T.V.Rao
V.S.P.Rao
Organisational Behaviour
Stephen. P. Robbins
Wayref cascio
Personnel Management
C.B. Memoria
Websites:
www.googlesearch.com
www.craneindia.net
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QUESTIONNAIRE
Personal Details:
Name
Age
Academic qualification :
Experience
Designation
Department
1.
2.
3.
4.
b) No
b) off-the job
c) Both
d) No thing
b) 3-5 times
c) 6-8 times
d) above 8 times
b) Some extent
d) cant say
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5.
6.
a) Yes
b) Some extent
c) No
d) cant say
7.
b) Some extent
d) cant say
9.
b) Some extent
d) cant say
b) Some extent
c) No
d) cant say
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10.
11.
12.
b) Long-run
d) cant say
b) Timing problem
c) Lack of co-ordination
d) No problems.
13.
a) Yes
b) Some extent
c) NO
d) Cant say
14.
b) Some extent
d) cant say
15.
a) Promotion
b) Job rotation
c) International assignment
b) Very good
d) Average
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16.
17.
18.
b) NO
b) off-the job
d) No thing
20.
b) 3-5 times
d) above 8 times
b) Very good
d) Average
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