Professional Documents
Culture Documents
Internship Report: Pakistan Telecommunication Company Limited
Internship Report: Pakistan Telecommunication Company Limited
Submitted to:
Sir Nazik Hussain
Incharge Internship
Submitted by:
Waqas Malik
Roll No.123
BBA (Honors) eve
Session 2006-2010
PRESIDENTS MESSAGE
I have taken immense pride in assuming the duty as President and CEO of PTCL,
which is a great opportunity for me to execute my responsibilities as a team leader.
To me Pakistan and PTCL are synonymous with an opportunity for growth. The
potential of this growth is visible to me as it is about the human capital we have in the
form of talented and experienced employees. I can assure you that with the traditional
dedication and determination of PTCL workers we will transform this company into a
world class ICT Company.
I am proud of my fellow colleagues who have been leading the market so far and
have been adapting to changing technological advancements. After the deregulation in the
telecom sector of Pakistan, PTCL is now again ready to face new challenges in a
competitive environment.
We are poised to retain our leadership position by giving PTCL a new and
improved look. The new colors of the Logo are in context with every Pakistanis sense of
identity and patriotism; green and white being the colors of purity and honesty, the colors
of trustworthiness and integrity, the colors of Pakistans flag and the colors of every
Pakistanis passion.
Be assured that PTCL will remain the peoples first choice of communication in
the future. Promising you the best of our services, at all times.
DEDICATION
To
ALMIGHTY ALLAH (The Creator)
&
HAZRAT MUHAMMAD (PBUH)
PREFACE
In fact, for the students of BBA (Hons). The two months internship is a golden
chance to develop and ensharp the capability and skill of administration and management
in the practical environment of different organizations. In the context, I select the PTCL
(PAKISTAN TELECOMMUNICATION COMPANY LIMITED). This report shows and
will guide the readers to have an idea about maintain accounts, its operations and the
practices followed today in Pakistan. My reasons for doing the internship program in
PTCL is to get first hand knowledge about maintain accounts and improve my business
life, because PTCL is the best organization indeed.
I tried to remain to the point, in writing the report. Brief history, management,
organizational
structure
of
PAKISTAN
TELECOMMUNICATION
COMPANY
LIMITED and my work at branch suggestions, for improvement are also given in it.
Moreover, particularly being a student of Finance & Accounts it is necessary for
me to get practical knowledge of the managerial & financial activities of the organization.
So I have tried my best to learn a lot about accounts because it relates with financial
activities. I have made all possible efforts to summaries the broad history and working of
the organization.
This work is a collection of my observations and experience during the internship
period and afterward. The sources of my information for the preparation of this report
also include the written notes, literature on banking, verbal discussion with staff
members, senior students and my fellows.
Internship Program is a conventional constituent is part of total spectrum of BBA
(hons). The information contained in the report is based on my personal observation,
practical working and interviews with the staff during my internship training.
In the end, I would like to say that nothing is perfect in this world. Yet we must
put all endeavors to reach near the line of perfection.
ACKNOWLEDGMENT
I thank, first and foremost, ALLAH Almighty for having enabled me to complete
my report that would not have been possible for me to accomplish without his help in all
stages of its preparation. May His Mercy and Peace Be Upon all His messengers
including my Mild Tempered Lord, the Sovereign of (scared) Madina, who brought the
last and final message from Him to a mankind.
I have a pleasant opportunity to work withPTCL. In this connection, I pay my
heartily thanks to Sir Adnan Bukhari who are my instructor and very kindly provided me
the opportunity to internship at the highly prestigious organization.
I would like to thank Mr. Tariq sb for providing me an exploring task under the
cover of internship at PTCL (Senior Revenue Office) BWP. They encouraged me in spite
of my mistakes.
Im really thankful to Mr. Sajjad, Mr. Ayyub, Mr. Khadim, Mr. Khalid, Miss.
Irmis and Miss Sadia for their cooperation with me. All the staff of PTCL (Senior
Revenue Office) BWP is really cooperative.
Im also really thankful to my parents & my family, who are my first teacher in this
world.
INTRODUCTION
Pakistan Telecommunication Corporation (PTC) has established in December
1990, taking over operations and functions from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act 1991.
COMPANY PROFILE
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest
telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA
operator in the country with 0.8 million V-fone customers.
The company maintains a leading position in Pakistan as an infrastructure
provider to other telecom operators and corporate customers of the country. It has the
potential to be an instrumental agent in Pakistans economic growth.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres
of Pakistan and local loop services have started to be modernized and upgraded from
copper to an optical network.
On the Long Distance and International infrastructure side, the capacity of two
SEA-ME-WE submarine cable is being expanded to meet the increasing demand of
International traffic.
Vision
To be the leading Information and Communication Technology Service Provider in the
region by achieving customer satisfaction and maximizing shareholders' value'.
The future is unfolding around us. In times to come, we will be the link that allows global
communication. We are striving towards mobilizing the world for the future. By
becoming partners in innovation, we are ready to shape a future that offers telecom
services that bring us closer.
Mission
To achieve our vision by having:
Core Values
Professional Integrity
Customer satisfaction
Team Work
Company Loyalty
Corporate Information
Board of Directors
Mr. Najibullah Malik
Chairman PTCL Board
Secretary IT & Telecom Division, Ministry of Information Technology
Government of Pakistan,
Islamabad
Mr. Abdulrahim Abdulla Abdulrahim Al Nooryani
Chairman & Chief Executive Officer
Etisalat International Pakistan L.L.C
Executive Vice President Contracts & Administration
Etisalat, UAE
Mr. Salman Siddique
Secretary (Finance), Ministry of Finance
Government of Pakistan,
Islamabad
Mr. Abdulaziz Ahmed Saleh Ahmed Al Sawaleh
Chief Human Resources Officer
Etisalat, UAE
Mr. Mushtaq Ahmad Bhatti
Member Telecom
Government of Pakistan,
Islamabad
Mr. Fadhil Mohamed Erhama Al Ansari
Executive Vice President Engineering
Etisalat, UAE
Mr. Khursheed Ahmed Junejo
Ambassador, Embassy of Pakistan
Abu Dhabi, UAE
Mr. Abdulaziz Hamad Omran Taryam
General Manager, Northern Emirates
Etisalat, UAE
Dr. Ahmed Al Jarwan
General Manager
Real Estate
Etisalat, UAE
Management
Walid Irshaid
President & Chief Executive Officer
M. Mashkoor Hussain
S.E.V.P (Operations)
Fazal Hussain
S.E.V.P (Corporate Affairs)
Sikandar Naqi
S.E.V.P (Special Projects)
Farah Qamar
Company Secretary
Organizational Structure
In view of the challenging scenario PTCL has to take bold steps regarding its
organizational structure in order to demonstrate that PTCL has set-up arms-length
relationships among the staff. There should be separation of Finance Wing from the
Engineering Wing. Finance Wing should give liberty to take the decision in their favor.
Management has to take the strategic decisions, the clear and institutionalized
arrangements.
SEVP (FINANCE)
EVP (Finance)
EVP(Revenue)
EVP
(Accounts)
GM (Finance)
GM (Revenue)
GM
(Accounts)
Director
(Finance)
Director
(Revenue)
Director
(Accounts)
Regular
Daily wager
Through T.F
Contract
*Ad-hoc
12452
1725
956
854
NIL
There is no any employee in PTCL on Ad-hoc basis. This system of recruitment has
1) FINANCE
The SEVP (FINANCE) is concerned with the makeup of the all type of financial
decisions especially in the context of acquisition, financing and management of all assets
with some goal in mind. The EVP (Finance) with the General Manager (Finance) extend
their expertise in the decision making process.
2) ACCOUNTS
Here the SEVP (Finance) is once again concerned by heading the
EVP(ACCOUNTS) and General Manager (Accounts) to deal with all Accounts Decision.
In PTCL the Finance and Accounting are so correlated but the difference between finance
and Accounting is the method of Funds Recognition and the decision making. In the
Accounting the Director Accounts in the PTCL Regions assist the higher management.
3) REVENUE
Here the SEVP (Finance) is once again concerned by heading the EVP (Revenue)
and General Manager (Revenue) to deal with all Revenue matters. One Director Revenue
within the Region assist to implement and control the inflow of Revenue and Reconcile it
with the PTCL Headquarters Islamabad.
The PTCL is actually the Revenue Generation organization. PTCL Collect the
Revenue from the following modes.
1)
b)
c)
d)
Numbers),
PABX
(Private
Auto
Branch
PTCL has its three subsidiaries PAKNET (leading ISP in the country),
UFONE (unique cellular phone company in Pakistan), TF (Telecom
Foundation) the leading foundation for the welfare of employees of
Telecom Sector.
CAPITAL EXPENDITURES
INSTALLATION OF NEW EXCHANGES
Expenses of installation of new Exchanges are the major capital expense of PTCL
because PTCL purchases the new telephone exchanges from France, Italy, Germany and
China. So heavy cost is to be paid for purchasing process in order to proper margin. Each
exchange having different capacity and due which each Engineer should has to be trained
accordingly so expenses rises on purchasing of new Telephone Exchanges. This is the
main expense of PTCL.
MINOR EXPENDITURES
INTERNAL AUDIT AND TECHNICAL INSPECTION
The PTCL has sustained huge amount in context of internal audit both Accounts and
Technical from various agencies. For example M/s Ferguson conduct both internal audit
and external audit and payment made to auditors in the expenses of the company.
ADMINISTRATION AND CONTROL EXPENSES
Some time in the best interest of company, some expenses could be occurred for example
if there is need of induction of a financial analyst in one region or if there is need of an
Engineer then transfer and posting order can be issued and traveling and training
expenses could be realized to employees.
SALARIES OF STAFF
The monthly salary of the staff is rest with the approval of PTCL H.Q Islamabad. PTCL
is spending lot of amount on the salaries.
PRINTING AND STATIONARY CHARGES
On printing of stationery PTCL spends reasonable amount.
CONTRIBUTION IN PROVIDEND FUND
There is also contribution in the provident fund from the PTCL.
Finance planning
On PTCL HQ Islamabad, SEVP (Finance) is, who with the concurrence with the
CEO for making all the Finance Planning thats way the PTCL has to inject the money in
order to boost up the business and in order to complete the stiff competition faced in the
telecomm sector. Before taking any decision regarding financial planning the draft could
be presented before the Board of Governors. In this section there is need of financing
either in the WLL (wireless local loop) sector or wire-line or mobile operator services.
FUNDING OF PTCL
MOBILIZATION OF FUNDS
PTCL mobilized its funds with following ways.
1)
2)
3)
4)
5)
6)
7)
8)
Where PTCL does not find any building or land then security deposit may be
paid to the private landholders for the installation of PTCL infrastructure.
9)
10)
11)
12)
13)
GENERATION OF FUNDS
1. Amount Realized from System Billing.
2. Amount Realized from defaulters.
3. Revenue from Value-added Services.
4. Bandwidth facilities provided to the companies.
5. Earning from DXX, PSTN, PABX, VPN, PRI & ISD.
6. Media used by cellular and pay-card companies and earn royalty.
7. Earning from subsidiaries PTML, PAKNET & TF.
8. Amount realized through co-location charges.
9. Basic Rate Interface provided to the subscriber.
10. International dialing customers.
11. Corporate Billing customers, valued customers.
12. Earning from MTR mobile Termination Rate.
13. Earning from Incoming Overseas Calls in shape of premium from overseas
Security deposits
Various pay card companies like Dancom, World call, Pearl Tel, Soft tech,
deposited huge amount as the securing deposit in the books of PTCL for the media that is
being used by these companies. PTCL is utilizing these security deposits.
Return on deposits
After payment the dividend to the share holders and having paid the income tax
on the profit the surplus amount is being used in the deposits of various national and
multinational banks from where ROD is received accordingly.
Dividend Income
PTCL some time itself purchases the share from the open market and earn the dividend
income thereof. It is also possibly that PTCL if applicable may detain the shares of
different other companies and earn the dividend.
Sale proceeds of fixed assets
The defunct and dismantle Telephone exchanges not allowed re-sell to the other
underdeveloped countries and gain profit. PTCL is also not in the process of planning to
be used the idle land, which could be used on commercial basis by other parties.
Long- Term Investment
There are various long-term project of PTCL. BLT is one of them. PTCL is now
expanding its business through the United Arab Emirates by consortium and through the
joint venture with other telecom operators. PTCL has also some long-term investment in
the AT&T (American Telephone & Telegraph) and ZTE (Zehwing Telecom Engineering
Company China).
Long-Term Loan to others
PTCL has also offered long term loan agreement to other Telecom provider companies.
PTCL is providing its expertise and Engineers to them and also offering amount to be
invested on behalf of PTCL for example PTML Pakistan Telecom Mobile Limited and
Paknet the Internet providers company.
Loans, advances, deposits, prepayments and other receivable
In this context all the referred point and return thereof will be called the receivable.
ALLOCATION OF FUNDS
Against all purchase orders issued by the PTCL H/Qs Islamabad payment made after
allocation of Funds which further allocated by the Regional offices. The funds usually
allocate in order to manage the following: 14. Capital expenditure
15. Purchase of infrastructure like new exchanges.
16. Launching of new Product.
17. Human resource development
18. Transportation expenses, misc expenses
19. Domestic and overseas training of staff
20. Bonus to the employees, house/building advances, motor car/motor cycle advances.
21. Worker compensation fund, benevolent fund contribution general provident fund
22. Maintenance of buildings, vehicles, fixed assets.
23. Default situation of subsidiaries.
Allocation of Funds for Marketing exploration
Operating Results
Industrial structure
Market Operations
Market Structure
Regulatory Environment
FINANCIAL ANALYSIS
Profitability Position
Liquidity Position
Leverage Position
Activity Positions
Dividends
BUSINESS STRATEGIES
PTCL V-Fone
U-Fone
Paknet Limited
PTCL Broadband
Smart Services
SWOT Analysis
Strengths
Weakness
Opportunities
Threats
PTCL should immediately change its Finance upper level of hierarchy and should
stream line in the good manner.
PTCL should also encourage the Billing On line system that each and every
customer should have to pay his/her bill on line basis.
The system of E-PAYMENT which although exist in PTCL finance system but
there is need of improvement this facility.
The image of PTCL being leading Telecom Providing is not good in the eyes of
common customer especially there are lot of complaints about the including the
bogus local calls in the monthly bills of various customers. PTCL should also
provide the detail of local calls made from any Land Line Number which would
be provided in Micro level to the customer.
The punching system of Billing through automation at CITI Bank Karachi takes
so much time to adjust so it should be revived.
The Financial D.D.O powers should be entrusted to the Director Finance rather
GM.
PTCL is not utilizing its surplus profit in long-term investment projects which be
done.
The promotion system in the Finance & Revenue wing should be revived in true
manner all promotion must be made strictly on merit.
Each Region should maintain Profit & Loss and Balance sheet and the statement
of Cash inflow and outflow.
Reduce the NWD, International, Local Calls rate for facilitation the customer
Free local calls rate and reduce the Line Rent, which is Currently Rs. 200-00
Limitations
No proper Guidance
APPENDIX
Web Resources
Companys website-ptcl.com.pk
Google.com
Businessrecorder.com
Kse.com
Yahoofinance.com
Reports
PTA Reports
EXECUTIVE SUMMARY
With
More over the Financial Analysis is also done which is depicting the financial
position of the org in the market place. Whereas SWOT analysis is done which clearly
sows what are the strengths, weaknesses, opportunities and threats in the organization.
Finally some suggestions and recommendations are given to org in this report.
Limitation although very few but cant be negligible are discussed.
Thus this report completely depicts the true picture of PTCL in a meaningful way.
MAIN OFFICES
CONCLUSION
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest
telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA
operator in the country with 0.8 million V-fone customers.
The company maintains a leading position in Pakistan as an infrastructure
provider to other telecom operators and corporate customers of the country. It has the
potential to be an instrumental agent in Pakistans economic growth.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres
of Pakistan and local loop services have started to be modernized and upgraded from
copper to an optical network.
On the Long Distance and International infrastructure side, the capacity of two
SEA-ME-WE submarine cable is being expanded to meet the increasing demand of
International traffic.
executive of bank is very polite and they are caring about the individuals career and their
growth.
PTCL needs innovative service offerings currently it doesnt even offer
bundles or a single bill.
Has been unclear about its IPTV and WiMAX plan and strategy (trials are in
progress) Overall PTCL still behaves as a monopoly it has to change its attitude. At a
minimum, avoiding billing errors and providing competent and courteous service to its
customers is essential if PTCL wants to show that it is transforming itself to a competitive
company which cares for its customers.
It is said that the best assets of a company go home to their family in the evening.
Can the culture of PTCL be changed to a performance and service-based organization?
According to the latest directors report from PTCL the organization is being
revamped. Only time can tell the impact.
However management is very demanding about the targets but good reward at the
achievement of assigned targets is awarded.
Employees at PTCL are quite efficient. Its employees have to bring their org
among the list of good. Therefore, they work more than their working hours and it is all
according to their will. It also shows their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments,
and medical.
All the customers are entertained individually. Same kind of behavior and
attention is given to all the customers. Getting ideas for improvement from customer side
is a new idea and that is working very well in PTCL. All the customers are asked to fill a
suggestion form and the standards of the org are improved through them.
Prioritizing its product portfolio in line with its corporate and consumer needs and
wants the org are committed to develop products that give more value to its customers in
both the sectors.
In PTCL, all the work is done on computers. All the entries are made in computer.
Balance is fed into the computer. This increases efficiency of the org.