CABIN CREW TERMS & CONDITIONS BRIEF GUIDELINES

E m pl oy m e n t C o n tr a c t : Three year non-binding renewable contract.

P a y s c a l e : Grade II: Basic Monthly Salary A E D 4 0 2 0/- t a x fr e e in th e UA E
F l yin g P a y : Is paid on an hourly basis, between chocks off and chocks on.
Grade II A E D 5 5 . 0 0

Senior Flight Steward/ess A E D 8 3 . 5 0

Grade I

Purser AED 89.50

AED 61.50

Grade I (First Class) A E D 6 7 . 5 0

Flying pay is paid in the month following accrual.
L a y ov er E x p e n s e s : Meal allowances are paid in the currency of the country of night stop.
Transport to & from the airport, and hotel accommodation is provided by the company.

A d v a n c e Mon e y : Upon reaching Dubai, each new joiner receives AED 2500. AED 2000
will be deducted from crew salary in instalments over the first two months. The additional
AED 500 can be used towards purchases for incidentals, i.e. iron, kettle, or toaster. Bringing
of additional initial funds to Dubai is advisable due to the increasing prices of basic goods and
services in the United Arab Emirates (UAE).

A c c o m m o d a ti o n : Shared furnished air conditioned accommodation provided. Two/three

colleagues (same gender) share a two/three bedroom apartment and each have their own
bedroom but share the kitchen and the living area. Each apartment block has leisure
facilities. Two people may have to share a second bathroom in some three-bedroom
apartments. Once the initial six months probationary period is complete a crew member may
request to move free of charge to another apartment pending availability. Any moves
subsequent to this will be charged. You are also entitled to apply for the live out allowance
(once the probationary period is complete and at the prerogative of the company).

U nifor m : Provided by the company and dry cleaned free of charge at designated laundry
outlets in DXB only.

M e di c a l/Den t al: Emirates Group Clinic looks after the medical needs of all crew. You are
covered under a mandatory hospitalisation insurance scheme, which provides 24-hour, 365
days coverage for which you contribute AED80/- per month. The company provides AED
2,000 per year towards dental expenses reimbursable on receipt of dental treatment claims.
Crew are required to undergo regular check-ups. After 3 years of service, crew may opt to
join the EK Clinic or remain with their initial choice with the allowance provided. Any medical
or dental expenses incurred, other than that authorised by the company doctors or dentists
(except where an allowance has been provided) will be borne by the Crew member.

P r iv a t e H e al th C ov e r a g e : Please ensure that you DO N O T C A N C E L your private

health insurance (if it covers you for any current health aliment).

P r e-E m pl oy m e n t M e di c a l/Den t al:

You will be required to complete a Medical

declaration and be dentally fit prior to joining. On arrival in Dubai all medicals will be
completed by the Emirates Clinic and Government Hospital, which is a requirement of the
company. You should not resign from your current employment until you have been given

clearance to do so by your HR Coordinator. (Expenses for any medical/dental treatment prior

to joining are borne by the individual).

P r o b a ti o n : Six months begins from the day of your flight to Dubai. Notice period during
probation is one week. Notice period after probation is one month. Cabin Crew, who resign
for any reason before the end of their probationary period, may be asked to pay retention
monies, which could sum to a total of AED 8000. This would be paid towards the starter pack
in their apartment, cost of visa, medical expenses, and training expenses. Graduation takes
place after probation.

Tr a i nin g & Indu c ti o n : Your 1

st

day of induction (introduction to the company) you are

required to be dressed in business attire. A red polo shirt will be provided to be worn during
training; however, trainees are required to wear their own black trousers and black shoes.
Induction includes familiarisation with Emirates Management, the Emirates offices and
Medical Clinic. Cabin Crew are expected to conform to company standards and policies such
as punctuality, grooming, and use of mobile phones from their first day at work. These
standards and policies are strictly enforced and non-compliance may result in disciplinary
measures. Training is an intensive six week programme in Dubai carried out at the Emirates
Crew Training College. This includes Safety and Emergency training on designated aircraft
types, First Aid and Occupational Health, Security, Service and Image and Uniform Grooming
Standards.

P r o m o ti o n : Based on performance, attendance and length of service. Promotion is typically

within the first three years of service.

C a r e e r D e v el o p m e n t : There is a huge amount of world-class job-related training, both

classroom based and online. For employee who wishes to undertake further training at their
own initiative, they can access online courses via the internet or through the Crew Learning
Resource Centre.

R ef er e n c e s : Should you be found suitable you will be required to provide details of two
referees. The first should be from your current employer. If you are ex crew or existing crew
it is essential that at least one referee is from the airline that you were or are currently
employed by (unless the airline is no longer in operation).

L a n g u a g e s : When asked during the interview process about additional languages that you
speak, only those that you are a 100% fluent in (speak, read & write) should be mentioned.

E n d o f S e r vi c e B e n e fit s S c h e m e ( E O S B ): Cabin Crew are entitled to receive a noncontributory End of Service Benefit on completion of three years of continuous service. Cabin
Crew who do not complete a three year period of contractual employment will not be entitled
to any pro-rata payment for any period of service less than the three year period.
Payment of EOSB on completion of the three year contract period (without renewal) will be as
follows:
21 days final basic salary for each of the completed years of service
Plus a bonus one time payment of AED 6,000/On renewal of contract the bonus of AED 6,000/- is paid however the 21 days will accumulate
for eventual leaving date.

Tr a n s p or t:

The Company provides transport to/from work and company provided

accommodation.

Lif e In s ur a n c e C ov e r : All Cabin Crew employees are insured on a 24 hour world-wide

basis under a life insurance policy which provides for a lump sum benefit equal to 24 months
basic salary in the event of death due to sickness.

P e r s o n a l A c c i d e n t In s ur a n c e C ov e r : All Cabin Crew are insured on a 24 hour worldwide basis under a personal accident insurance policy which provides for a lump sum benefit
equal to 48 months basic salary in the event of death due to an accident. This policy also
covers permanent disablement due to an accident and compensation for permanent
disablement, the amount of which is determined according to the extent of disability (subject
to certification by the medical specialist concerned).

In s ur a n c e - P e r s o n a l B e l o n gin g s : It is advisable to have an insurance policy to cover

personal items. Emirates are not liable for any personal items lost/stolen from the apartment.
Crew are covered for personal possession insurance while on duty travel.

A n nu a l L e a v e a n d R e p a tri a ti o n D e s ti n a ti o n : The above is determined by some or

all of the following factors: place of permanent domicile at date of joining, nationality,
passport(s) held and ERP currency. Repatriation is only to the closest port on the EK
network.

L e a v e/L e a v e Tr av e l : Crew are entitled to 30 calendar days leave per year. One firm free
annual leave ticket is provided to your country of origin. After 3 years of service this may be
taken to any destination on the EK network
C o n c e s s i o n a r y Tr a v el :

Staff travel benefits on Emirates Airline can be availed as

follows:
Concessionary travel facilities available for staff and family members

An unlimited number of 90% sub load tickets (self and on EK only) available on
completing probation (6months)

An unlimited number of 50% firm tickets

(self and on EK only) available from day 1

of joining
For each family member (Spouse, Child, Parent, Sibling)
2 x 50% firm ticket on EK - available from day 1 of joining
2 x 90% sub load ticket on EK - available on completing probation (6months)

You are eligible to apply for concessional tickets on other Airlines after completing 6 calendar
months service or as indicated in the reciprocal agreement between Emirates and the Airline.

Ro s t er:

Monthly roster - 8 days off (not simultaneously) flying hours would be

approximately 70 - 80 hours per month. Combination of long/short hauls flights. A certain

amount of swaps are allowed each year. Buddy system is also available. Minimum rest at
base = 11 hrs.

R o s t er R e q u e s t Modul e : A system has been introduced whereby 15 days of a 30 day

roster may be requested; this includes a certain number of days off, turnarounds and
layovers. This is dependent on rotating seniority. Within this system there is a reserve line
whereby two days' notice is given before each flight. This continues for the period of one
month.

U nit e d Ar a b E m ir a t e s
The United Arab Emirates is a constitutional federation of seven emirates; Abu Dhabi,
Dubai, Sharjah, Ajman, Umm alQaiwain, Ras al-Khaimah and Fujairah. The federation was formally established on 2
December 1971.

The United Arab Emirates (UAE) occupies an area of 83,600 sq km along the south-eastern
tip of the Arabian Peninsula. Qatar lies to the west, Saudi Arabia to the south and west, and
Oman to the north and east. The capital and the largest city of the federation, Abu Dhabi, is
located in the emirate of the same name.

Four-fifths of the UAE is desert, yet it is a country of contrasting landscapes, from aweinspiring dunes to rich oases, precipitous rocky mountains to fertile plains.

E m ir a t e s

Abu Dhabi, Dubai, Sharjah, Ajman, Umm al-Qaiwain, Ras al-Khaimah

and Fujairah.

C a pi t al Abu Dhabi.
N a ti o n al D ay Independence Day (from UK), 2 December (1971).
P r e s i d e n t HH Sheikh Khalifa bin Zayed Al Nahyan (4 November 2004).
V i c e-P r e s i d e n t &
P ri m e Mini s t er HH Sheikh Mohammed bin Rashid Al Maktoum (5 January 2006).
A federation with specific areas of authority constitutionally assigned
P o liti c a l S y s t e m to the UAE Federal Government and other powers reserved for
member emirates.
C o n s titu ti o n Adopted provisionally on 2 December 1971, made permanent in 1996.
Ar e a 83,600 square kilometres.

Ti m e

UAE Standard Time is 4 hours ahead of Greenwich Mean Time

(GMT+4).

D ayli gh t S a v i n g
T i m e UAE Time does not operate Daylight-Saving Time.
Int er n a ti o n al
Di allin g C o d e +971
C ur r e n c y Emirati Dirham (Dh or AED), divided into 100 Fils.
US$ 1 = AED 3.6725
Ex ch ang e Rat e

The UAE Dirham has been officially pegged to the US dollar since
February 2002.

L angu a g e

The official language is Arabic. English is widely understood and

ranks alongside Arabic as the language of commerce.

The United Arab Emirates, one of the world's fastest growing tourist destinations, has all the
right ingredients for an unforgettable holiday, sun, sand, sea, sports, unbeatable shopping,
top-class hotels and restaurants, an intriguing traditional culture, and a safe and welcoming
environment.

C li m a t e : Dubai enjoys an arid subtropical climate, with blue skies and sunshine all year
round. The hottest months are between June and September, when temperatures can soar
to 113F (45C) and more during the day and humidity levels are very high. Even the sea
temperature touches on 104F (40C) during the summer months, and swimming pools at
hotels are usually cooled to be refreshing. Temperatures are only slightly more moderate
the rest of the year, the coolest time being between December and March. There is very
little rainfall in Dubai, but when showers do fall it is mainly in the cooler months.
R eli gi o n: National Religion is Islam; however, all denominations are welcome due to the
multicultural population. o p ul a ti o n : The indigenous Arab population of approximately 35%
is in fact outweighed by the expatriate population of 65%. The country's total population was
estimated at around 4.48 million at the end of 2007 and grew to 6.12 per cent to nearly 4.76
million at the end of 2008 and by 6.31 per cent to 5.06 million at the end of 2009. The
population of the UAE has reached 8.19 million and is continuing to grow at a rapid rate
despite the global downturn, according to the first comprehensive report on the country's
economy, unveiled on the 12th of October 2010.