Professional Documents
Culture Documents
SAFETY EQUIPMENT
&
PROCEDURES
MANUAL
FLIGHT SERVICES
DIVISION
EDITION - V EFFECTIVE: 21 FEB, 2017
TABLE OF CONTENTS
CHAPTER: 01
DUTIES & RESPONSIBILITIES
S.NO CONTENTS PAGE.NO
Table of Content 1
1.1 Chain of Command 3
1.2 Crew Member 3
1.3 Captain/Pilot-in-Command (PIC) 4
1.4 Basic Responsibilities of Cabin Crew 5
1.5 Safety Oversight 5
1.6 Designated Check Cabin Crew (DCCC) 6
1.7 Lead Cabin Crew (LCC) 6
1.8 General Duties of All Cabin Crew Member 7
1.9 TCP Duties & Responsibilities 9
1.10 Senior Purser (SP) Duties & Responsibilities 10
1.11 Flight Purser (FP) Duties & Responsibilities 14
1.12 Junior Crew Members Duties & Responsibilities 14
1.13 Cabin Crew Responsibilities on 16
Observation/Familiarization Flights
1.14 Normal Safety Duties Checklist & Responsibilities 18
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1.3. CAPTAIN/PILOT-IN-COMMAND
Captain/Pilot-in-Command (PIC) of an A/C is directly responsible to
fly A/C safely within the operating envelope during all phases of
flight, according to relevant regulations and with due consideration
of passengers comfort, punctuality and economy.
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recommended for Lead Cabin Crew, SP/FP for normal operations will
be considered as Lead Cabin Crew.
b) On-Board Responsibilities:
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b) Responsibilities:
1. Ensure all safety procedures are followed.
2. Operate flights and conduct On Job Training (OJT) and monitor
Performance/Evaluation and fill all required forms of Cabin Crew
who have been assessed.
3. Will keep themselves abreast of latest development and trends in
Aviation and plan to develop Training Need Analysis (TNA). Impart
guidelines to achieve standards set by the Corporation.
4. Will be responsible to inform Monitoring & Standards Section of
Customer’s reaction to various services being provided including
Ground Service, Entertainment, Food / Beverage, Saleable items
etc., in order to bring about changes for improvement in overall
service.
5. Will make all efforts to enhance job knowledge of Cabin Crew in
relation with safety procedures and in-flight services standards.
6. Ensure all Cabin Crew maintain valid Competency Certificate for
types of Aircraft / Passport / Visas (If required) and carry all
relevant Operational Documents, Manuals, including approved
functional Torch on all flights.
7. When operating flights as a SP will ensure that pre-flight check of
Emergency Equipment, Jump Seats and Electronic system function
is conducted by Cabin Crew. Coordinate with Flight deck Crew &
other agencies with emphasis on passenger comfort.
8. Any other duties assigned from time to time by Captain,
Management or by CAA Pakistan.
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b) Responsibilities:
1. Follow General Duties of Cabin Crew.
2. Responsible to work in the allocated area as detailed by
SP/FP/LCC.
3. Conduct a thorough pre-flight check of emergency equipment,
Crew detailed in another area will check their respective station
Jump seat and emergency equipment also. According to the
working position Cabin Crew detailed will check galley / cabin /
toilets in their area and organize galley /toilets/cabin accordingly
as per the latest procedure.
4. Perform Pre-Departure Cabin Security Checks as follows:
i) Galley : Check Meal Carts/Trolleys, Containers, Coat
Compartments/Closets, Chillers/Fridge, Ovens/Warmers etc.,
ii) Lavatories : Bins, Compartments/Closets, Under sink area,
Containers etc.,
iii) Cabin: Overhead bins, Closets/Compartments, Dog Houses,
Drop Ceiling, Under Passenger seats etc.
iv) Flight Deck: FWD Crew shall check for all equipment/ any
unidentified item.
v) Crew Rest Area: FWD/AFT Bunks available in B777LR /B777ER
Only.
5. Make all in-flight announcements, when detailed by SP/FP/LCC if
cleared for it.
6. Maintain and improve professional efficiency / self-conduct.
7. Ensure honesty, dedication, discipline and be courteous in
discharging his/her duties and responsibilities.
8. Perform any other duty from time to time as assigned by the
SP/FP/LCC and management.
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Note:
1. An ATR Cabin Crew with a supervisory endorsement, when
operating on any other A/C will perform functions as a normal
Cabin Crew.
2. Whenever an ATR Flight is operated with one (1) crew he/she
must have endorsement of ATR supervisory skills.
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6. Passenger Boarding:
1. Crew greeting at door shall ensure compliance of heavy hand baggage
regulations/checking boarding card/ Flight No if the same /Seat No
guidance.
2. Proper stowage of Hand baggage
3. Exit seating of passengers regulation to be followed;
a. Passenger is not handicapped
b. Passenger is not carrying an infant
c. Passenger is not less than 15 years of age
d. Passenger is able to read English or Urdu
e. Expectant mother/Unruly or Inadmissible Passenger/Deportees /
Passenger in custody/UM and Obese
f. Passenger is willing to operate the exit in case of emergency
4. Ensure aisles and exist are clear of any obstruction
5. Passenger with Infant are seated where extra Oxygen mask available
6. Infant secure and provided with toddler Life jackets where applicable
7. ABP’s at emergency Exits to be Briefed
8. In case of Re-Fuelling with passenger on board, regulation to be followed.
Note: Violations if any shall be notified to SP/FP/LCC or PIC.
7. Door Close (Before & After)
1. SP/LCC shall ensure all ship papers are on board, esp. Name in GD of Crew
Members to be according to the Passport.
2. Check load sheet and convey load to Area Pursers.
3. Purser to confirm to SP/FP/LCC all passengers are seated on assigned
seats.
4. Close door (make announcement for ground staff to leave A/C/ ensure
mobile phones are to be switched off)
5. Confirm to PIC
6. After command from Flight Deck, Arm Doors and cross check. SP/LCC to
verify through intercom before the first movement of the A/C.
7. Safety and all other relevant announcements.
8. Crew to position accordingly for demo with demo equipment where
video is not visible / working.
9. Conduct cabin safety check:
a) Passengers seated with seat belt fastened/seat back upright/meal
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