Event management allows IT operation administrators to combine multiple event sources from

monitoring tools such as Icinga and Nagios into a single management console. Event management
provides options for configuring and managing events, and for integrating with other ServiceNow
features such as incident, change, and task management, and CMDB and services management.
Event management is available starting with the Eureka release.
Collects, processes, and transforms events from third-party sources into meaningful alerts that
trigger ITSM flows.
An event is a notification from one or more monitoring tools that indicates something of interest has
occurred, such as a log message, warning, or error. The system receives or pulls events from one or
more external event sources and stores them in the Event [em_event] table.
The event monitoring tool generates the values of the source and resource fields. Event
management implementers can define event types and register nodes to help uniquely identify
incoming events and create alerts for the specific needs of the enterprise. Event Management uses
this information to determine whether to create a new alert or update an existing one.
An event source may generate duplicate events, with the same identifying information. For events
with the same identifying information, event management uses the time interval between events to
determine if events represent an existing issue or new issue.