You are on page 1of 22

EXAM PREPARATION GUIDE | Citrix XenApp 6.

5 Administration

Citrix XenApp 6.5 Administration


1Y0-A20 Exam
Preparation Guide 1.0
22 November 2011

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Notice

Citrix Systems, Inc. (Citrix) makes no representations or warranties with respect to


the content or use of this publication. Citrix specifically disclaims any expressed or
implied warranties, merchantability, or fitness for any particular purpose. Citrix
reserves the right to make any changes in specifications and other information
contained in this publication without prior notice and without obligation to notify
any person or entity of such revisions or changes.
Copyright 2011 Citrix Systems, Inc. All Rights Reserved.
No part of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying, recording, or information
storage and retrieval systems, for any purpose other than the purchasers personal
use, without express written permission of:
Citrix Systems, Inc.
851 W. Cypress Creek Road
Ft. Lauderdale, FL 33309
http://www.citrix.com

Marks

The following marks are service marks, trademarks or registered trademarks of their
respective owners in the United States and other countries.
Mark

Owner

Adobe, Reader, Acrobat, Flash,


Macromedia
iPhone, iPad, Mac, OS X
Citrix, Citrix XenApp, Citrix Secure
Gateway, Citrix Access Gateway, Citrix
Online Plug-in, Citrix Offline Plug-in,
Merchandising Server, Client for Java, Citrix
Offline Plug-in, Citrix Receiver, HDX,
ICA, MyCitrix, Citrix Provisioning
Services, XenDesktop, XenServer, Citrix
Desktop Receiver, Citrix Receiver
IBM, DB2
Active Directory, Microsoft, Microsoft
Internet Explorer, Access, Excel, Outlook,
Word, PowerPoint, Office, SQL Server,
SQL Express, Windows, Windows Server,
Windows Mobile, Windows 7, Windows
XP, Visual J#, SharePoint, Windows
Vista, Remote Desktop Services, Windows
PowerShell, Windows Media
Oracle

Adobe Systems, Inc.

Java

Sun Microsystems, Inc.

UNIX

The Open Group

Apple, Inc.
Citrix Systems, Inc.

International Business Machines, Inc.


Microsoft Corporation

Oracle Corporation

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Disclaimer

Author

This exam preparation guide is designed to provide candidates with necessary


information about the exam including listing study resources and samples which
enable candidates to assess the types of questions that may be asked during the Citrix
certification beta exam. Please be aware that the content of this guide in no way
ensures a passing score on the certification exam.
Lourdes Soler, Senior Exam Project Manager, Citrix Systems, Inc.

Item Development
Team

Allen Furmanski, Senior Readiness Specialist, Citrix Systems, Inc.


Carl Webster, Independent Consultant, Carl Webster Consulting
Guillermo Torres, Senior Virtualization Architect, Knowlity Corporation
Jared Hoover, Citrix Engineer, Lancaster General Hospital
Jeff Rohrer, Owner, Citrixxperience.com
Kai Guettner, Sr Systems Engineer, Citrix Lead, ProSys Info Systems, Norcross GA
Mark Price, Director of IT Infrastructure Services, Romanos Macaroni Grill
Neil Spellings, Independent Virtualization Consultant, neil.spellings.net
Thomas Daugaard, System Engineer, Axcess A/S
Karla Stagray, Senior Curriculum Specialist, Citrix Systems, Inc.

Subject Matter
Experts

Allen Furmanski, Senior Readiness Specialist, Citrix Systems, Inc.


Andrea Rutherfoord, Lead Technical Writer, Citrix Systems, Inc.
Ann Harmison, Senior Technical Writer, Citrix Systems, Inc.
Arnd Kagelmacher, Arnd Kagelmacher IT-Training & Consulting
Blaise Cacciola, Principal Technical Writer, Citrix Systems, Inc.
Brian Pfister, Dev Manager, Desktops & Apps Group, Citrix Systems, Inc.
Brian Sheppard, Lead Software Test Engineer, Citrix Systems, Inc.
Fred Liu, Software Engineer, Citrix Systems, Inc.
Hariprasad S. Chowlur, Manager, Software Development, Citrix Systems, Inc.
Jenny Berger, Senior Technical Writer, Citrix Systems, Inc.
Karla Stagray, Senior Curriculum Specialist, Citrix Systems, Inc.
Leo Singleton, Senior Software Development Engineer, Citrix Systems, Inc.
Narender Muthyala, Principal Technical Relationship Manager, Citrix Systems, Inc.
Ramesh Krishnaram, Lead Software Test Engineer, Citrix Systems, Inc.
Robert Morris, Consultant and Citrix Certified Master Instructor, Advantec Global
Services, Inc.
Ruben Centeno, Technical Relationship Manager, Citrix Systems, Inc.
Samir Tocchetto, Citrix Architect, IBM
Scott Novack, Senior Software Development Engineer, Citrix Systems, Inc.
Shane Broomhall, Lead Technical Trainer APAC Readiness, Citrix Systems, Inc.
Simon Qiu, Senior Readiness Specialist, Citrix Systems, Inc.
Stacy Scott, Senior Manager, WW Technical Readiness, Citrix Systems, Inc.
Stephane Thirion, CTO / IT Architect, Activlan
Thomas Bianchi, Technical Support Engineer, Frontline, Citrix Systems, Inc.
Venu Gopal Nathani, Senior Software Engineer, Citrix Systems, Inc.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Table of Contents
Citrix XenApp 6.5 Administration ..................................................................... i
1Y0-A20 Exam ................................................................................................... i
1 The Exam .......................................................................................................2
1.1 Purpose of the Preparation Guide and Exam ....................................2
1.2 Beta Testing an Exam .......................................................................2
1.3 Number of Questions ........................................................................2
1.4 Passing Score ....................................................................................3
1.5 Time Limit ........................................................................................3
1.6 Registration and Administration .......................................................3
1.7 Certification Tracks ..........................................................................3
1.8 Citrix Exam Retake Policies .............................................................4
1.9 Commenting During Live Exam .......................................................4
2 The Intended Audience ..................................................................................5
2.1 Intended Audience ............................................................................5
2.2 Defining the Role being Tested ........................................................5
3 Preparatory Recommendations for the Exam .................................................6
3.1 Introduction .......................................................................................6
3.2 Recommended Knowledge and Skills ..............................................6
3.3 Recommended Product Experience ..................................................6
3.4 Recommended Course ......................................................................7
4 Exam Sections and Weights ...........................................................................8
4.1 Introduction .......................................................................................8
4.2 Section Titles and Weights ...............................................................8
4.3 How Section Weights Relate to Questions on the Exam ..................8
5 Exam Objectives and Resources for the Exam ..............................................9
5.1 Introduction .......................................................................................9
5.2 Resources Used to Develop the Exam ..............................................9
5.3 Exam Objectives ............................................................................11
6 Appendix: Practice .......................................................................................15

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

The Exam

1.1 Purpose of
the Preparation
Guide and
Exam

This guide provides a list of objectives and resources that will help
candidates prepare for items on the 1Y0-A20 Citrix XenApp 6.5
Administration exam. Candidates should read this guide carefully before
attempting this exam.
The A20 exam was written to certify that candidates at least had the
minimum knowledge required by employers to perform the job of an
administrator. By passing this exam, candidates can show they have at least
the basic knowledge needed for installation, administration, support, and
troubleshooting of enterprise environments of Citrix XenApp 6.5 running
on Windows Server 2008 R2. However, to perform the job effectively,
candidates should also ensure that they have sufficient hands-on experience.
This exam does not test knowledge needed to perform server maintenance,
advanced configurations, or advanced troubleshooting. It also does not test
on features included in Citrix XenApp Platinum edition.
_____________________________________________________________

1.2 Beta Testing Citrix Education regularly beta tests the content of all high stakes
an Exam
certification exams. Once the questions are developed for an exam, Citrix

Education releases them in a beta exam for FREE. Beta exams count
toward Citrix Certification but candidates are only allowed to take them
once.
The Citrix XenApp 6.5 Administration (A20) exam was beta-tested from
September 9-October 7, 2011. A total of 120 candidates (38% from the
Americas, 57% from EMEA, and 5% from APAC) took it and also
completed a survey to determine how much experience they had with
XenApp 6.5. A professional then analyzed the exam and survey results to
determine which questions should be kept in the final versions of the exam.
This analysis provided the basis for a recommended passing score and time
limits for the exam. Once the passing score was determined, beta
candidates who obtained that score or higher, received a passing result on
the exam.
If you are interested in participating in future beta exams, please visit the
Citrix Education SME Hub to create a profile and indicate that you are
interested in taking beta exams.

1.3 Number of
Questions

The A20 exam is a 68-question exam written in English.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

1.4 Passing
Score

1.5 Time Limit

The passing score for this exam is 61%.

Type of Candidate
Native English
Speakers
Non-native English
speakers who take
exam in countries
where English is a
foreign language
Non-native English
speakers who take
exam in countries
where English is NOT
a foreign language

Time Limits Allowed


90 minutes

Notes

90 minutes

Time extension
granted automatically

+30 minutes (time


extension)
90 minutes
+30 minutes

Must call Pearson


VUE or register in
person to explicitly
request the time
extension
A $7 USD surcharge
will be added to phone
registrations.

1.6 Registration
and
Administration

This exam is administered at Pearson VUE testing centers worldwide. To


learn more about the rules and process of taking an exam, please visit the
exam page on our website.
Worldwide, visit the Pearson VUE website (www.vue.com/citrix) to locate
a testing center in your area and register for an exam. To register in the
United States and Canada, you may also register in person at any Pearson
VUE testing center or call 1-800-931-4084. Note: A $7 USD surcharge will
be added to phone registrations.

1.7
Certification
Tracks

The A20 exam is a requirement for the Citrix Certified Administrator


(CCA) in XenApp 6 track.
This exam may also fulfill requirements for advanced certification tracks.
For the most up-to-date certification information visit
www.citrixtraining.com.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

1.8 Citrix Exam


Retake Policies

If a candidate fails an exam on the first attempt, he or she must wait 24


hours from their original appointment time before they can register to retake
the exam. If a candidate fails on a second attempt, and any attempt
thereafter, he or she must wait 14 calendar days after a failed attempt to
retake the exam. Beta exams may only be taken once.
Citrix Education monitors retake activity for breaches of this policy. Breach
of this policy can result in sanctions up to and including a temporary ban
from taking Citrix exams and/or decertification.
To learn more about the Citrix Education Exam policies, see this page on
the Citrix Education website. All candidates of Citrix Certifications must
agree and be bound to the Citrix Candidate Conduct Policy. For the most
current copy of this policy please visit the candidate conduct page on the
Citrix Training website.

1.9
Commenting
During Live
Exam

Citrix Education is committed to continually monitoring and updating our


exams as needed. As a practice, Citrix Education regularly reviews and
revises exams even after closing the beta period. Comments typed into the
exam interface during an exam are considered when making decisions about
revising questions.
Candidates are encouraged to use the commenting feature to provide
feedback to Citrix Education. However, candidates should be mindful of the
time used to provide comments on an exam as it will be subtracted from the
allocated time of the test. Candidates can refer to the time clock at any time
to view and be cognizant of the test time remaining.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

The Intended Audience

2.1 Intended
Audience

The A20 exam is focused on those topics that were most important to those
who perform the role of a Citrix administrator. Citrix Education selected
these topics based on feedback from subject matter experts (SMEs) who
perform this role in the field. Those who serve as administrators may hold
various job titles such as:

2.2 Defining the


Role being
Tested

Systems Administrator
Sales/System Engineer (SE)
Technical Support Staff
Systems Integrator
Citrix Certified Instructor (CCI)
Infrastructure Architect
Citrix Consultant

Field experts discussed the duties of the administrator role during a job task
analysis workshop (JTA). Depending on the job title, individuals in this role
could have different responsibilities. The experts who participated in the JTA,
arrived at a consensus on which tasks were the most important for
administrators and selected those as objectives for this test.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Preparatory Recommendations for the Exam

3.1
Introduction

3.2
Recommended
Knowledge and
Skills

3.3
Recommended
Product
Experience

Citrix Education recommends that prior to taking this exam candidates have
the knowledge, skills and abilities required to install, administer and support
an enterprise environment that contains a server farm running Citrix
XenApp 6.5 on Windows Server 2008 R2.

Specifically, candidates should have the following knowledge and skills


prior to taking this exam:
Experience with Microsoft Windows Server 2008 R2 including but
not limited to:
Configuring operating system options
Understanding Terminal Services policies and profiles
Using Active Directory
Creating users/managing permissions and
administrator rights
Creating and modifying Active Directory group
policies
Understanding the various roles of a Windows server
Experience with and knowledge of system administration skills,
including but not limited to:
Understanding of:
How data is transferred across a network
Firewall concepts
Email administration and account creation
Creating shares and giving access to shared folders/files
Understanding basic database terminology and requirements

We recommend that candidates have about six months of experience with


the following tasks in a XenApp 6.5 environment:

Installing and managing a XenApp


Configuring XenApp sessions
Configuring XenApp policies
Publishing applications and content
Monitoring and managing performance and load
Configuring printing
Enabling and securing web access to published applications and
content
Troubleshooting

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

3.4
Recommended
Course

Citrix Education recommends that candidates have hands-on experience


with XenApp 6.5 prior to taking this exam. One of the best ways to do
this is by taking formal Citrix training courses. The following courses
provide basic training on administrative tasks.

CXA 206-1: Citrix XenApp 6.5: Administration ( instructor-led


training course or self-study)
CXA-102-1W Citrix XenApp 6.5 Overview (self-paced online
training course)

As with all Citrix exams, it is recommended that candidates get hands-on


experience by working directly with the products covered on the exam.
This includes setting up a XenApp 6.5 environment with at least one farm,
multiple published applications, at least one Web Interface site, and using
Access Gateway for some access scenarios.
While this hands-on experience can be done on the job, Citrix Education
official courses offer a safe and robust environment to learn these tasks.
Thus they are one of the best ways to prepare for the exam.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Exam Sections and Weights

4.1
Introduction

The 1Y0-A20 exam is divided into ten (10) sections.


Each section of the exam is weighted as follows, totaling 100%.

4.2 Section
Titles and
Weights

4.3 How Section


Weights Relate
to Questions on
the Exam

Section
Understanding the Citrix Architecture
Licensing and Installing XenApp
Configuring XenApp Sessions
Configuring XenApp Policies
Publishing Applications and Content
Using Commands, Reports, Profiles, and Delegation
Monitoring and Managing Performance and Load
Configuring Printing
Enabling and Securing Web Access to Published
Applications and Content
Troubleshooting
Total

Weight
10%
5%
12%
10%
12%
7%
10%
9%
12%
13%
100%

The section weights included in this guide are intended to help you in
understanding how much of the exam is devoted to the topics listed. In
fact, the percentages directly map to the number of questions on the exam.
For example, if an exam has 60 questions, and Section 1 is weighted at
50%, then 30 of the questions on the exam will relate to Section 1
(60*50% = 30).
Please be warned that section weights are NOT used to calculate your
score. Scoring is far more complicated as exam questions may be given
different weights based on their overall importance. Because some
questions may have different point values assigned to them, section
weights and exam scores do not always have a one to one correlation.
For more information on how scoring works in Citrix exams read the blog
The Scoring Secrets for Citrix Exams - Divulged.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Exam Objectives and Resources for the Exam

5.1
Introduction

All the questions on this exam were developed based on objectives. Exam
objectives are used to focus the test on the most important concepts. The
exam objectives in this test are based on the feedback provided by field
experts who perform the duties of a XenApp administrator on the job.
Exam objectives can be found in section 5.3.
In this guide we list all of the exam objectives and provide you with
suggested reading material to help prepare for the test. In some cases, the
objectives require that candidates have field experience including hands-on
experience installing, administering, supporting and troubleshooting Citrix
XenApp 6.5 in enterprise environments. By obtaining this experience,
candidates are more likely to pass this exam.

5.2 Resources
Used to
Develop the
Exam

The following resources were used to develop this exam:


Resource
How to Obtain*
Citrix Knowledge Base Articles:

IMA and Zone Data Collector Communication


(CTX112525)
Supported Databases for Citrix Products
(CTX114501)

Knowledge Base articles


are available at:
http://support.citrix.com/

Case Study: SSL Relay with Session


Reliability (CTX128705)
Explaining ICA Session Reliability,
Common Gateway Protocol, on TCP Port
2598 (CTX104147)
How to Install a Citrix License on a Citrix
License Server (CTX114695)
How To Configure Access Gateway
Enterprise Edition for Use with iPhone,
iPad, and Android Devices (CTX125652)
Citrix eDocs:

Preparing for XenApp 6 Imaging and


Provisioning
Planning the XenApp Data Store
Using Worker Groups for Enhanced
Resource Access
Planning for Data Collectors
Enhancing the User Experience with HDX
Configuring HDX MediaStream for Flash
on the User Device

eDoc articles are available


at:

http://support.citrix.com
/proddocs/topic/infocent
er/ic-how-to-use.html

System Requirements for Application


Streaming
Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

System Requirements for Merchandising Server


2.1
Web Plug-in Overview
Session Linger
Monitoring Server Performance with Health
Monitoring & Recovery
Multimedia Conferencing with HDX RealTime
Applying Policies
Maintaining the Local Host Cache
Creating a Profile and Its Initial Target to Allow
Users to Update Applications
To Select a Streaming Delivery Method
(Application Streaming)
Evaluating Application Delivery Methods
Delegating Tasks to Custom Administrators
XenApp 6 Migration Tool
To Configure Zones and Back-up Data
Collectors (Maintaining Server Farms)
To Configure Gateway Settings (Web Interface
5.2)
Configuring Workspace Control
Enabling SafeWord Authentication on
Microsoft Internet Information Services
Specifying Advanced Server Settings (Web
Interface 5.4)
To Configure Password Settings for Prompt
Authentication (Web Interface 5.4)
To Use Domain-based Authentication (Web
Interface 5.4)

*Links are subject to change

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

10

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

5.3
Exam
Objectives

For all sections, some hands-on experience administering a Citrix


XenApp 6.5 Enterprise Edition implementation is recommended.
In particular, candidates should have hands-on experience:

Installing and licensing XenApp 6.5 in a multi-server environment


Configuring XenApp Web and XenApp Services web sites to
deliver published resources to internal users
Publishing installed applications and profiling and publishing
streaming applications
Configuring and filtering policies using the Delivery Services
Console
Configuring HDX technologies
Creating and applying load evaluators to servers and applications
Installing the various plugins and configuring Citrix
Merchandising Server and Citrix Receiver to deliver them
Configuring basic printing policies
Configuring basic XenApp security solutions
Configuring Health Monitoring and Recovery and monitor license
usage
Troubleshooting common issues related to IMA, load balancing,
user connectivity, client performance, Web Interface and printing

Section
Understanding
the Citrix
Architecture

Licensing and
Installing
XenApp

Objectives
Given stated requirements, identify the
steps to create and elect a dedicated
controller.
Recommend the type of data store to use to
meet given requirements.
Identify the appropriate service(s) to enable
and protocol(s) and/or port number(s) to
use, given a description of an environment.
Determine when it is appropriate to
configure worker groups.
Given a description of the Web Interface
architecture in a specific environment,
recommend or justify a location for the
Web Interface.
Given a list of installation methods and a
description of an environment that is using
the XenApp Server Role Manager for
installation, identify the most appropriate
way to complete the installation to meet the
needs of the environment.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

11

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Configuring
XenApp
Sessions

Configuring
XenApp Policies

Based on stated requirements, determine


when it is appropriate to make a server a
controller or a worker.
Identify the steps to license a given
XenApp farm.
Identify the steps to configure HDX
technologies to meet the requirements of a
given scenario.
Given a description of an environment,
identify the differences of client side and
server side rendering.
Recommend which plug-ins to implement
on endpoint devices to meet given
requirements.
Identify the most appropriate method to
deliver a specific client plug-in to meet
given requirements.
Anticipate what will happen when smooth
roaming is enabled.
Given a scenario describing an issue with
session sharing, identify possible causes.
Given a scenario depicting the need for
users to reconnect to disconnected sessions,
determine how to configure Logon Control
to meet this requirement.
Determine when it is appropriate to
configure Session Linger.
Determine how to ascertain the resultant
policy behavior for a specific user or user
group.
Select the appropriate steps to configure
Health Monitoring and Recovery to meet
specified requirements.
Identify the steps to configure HDX
optimization setting(s) to meet specified
requirements.
Given a scenario, determine when to
configure a policy to randomize server
reboots and disable logons for a period of
time.
Determine the appropriate policy type to
create and identify how to filter that policy
to meet specified requirements.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

12

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Publishing
Applications and
Content

Using
Commands,
Reports,
Profiles, and
Delegation

Monitoring and
Managing
Performance and
Load

Configuring
Printing

Identify the steps required to use a specific


application delivery method for a given
requirement.
Determine how to profile a package,
including linking profiles.
Based on a scenario, identify how to
publish an installed application.
Given a scenario, determine how to publish
a streaming application to a client.
Given a scenario and list of requirements,
determine how to publish a streaming
application.
Based on a scenario, determine when to
configure host (server) to client and client
to host (server) content re-direction.
Given a scenario and/or requirements,
determine how to configure delegated
administrator accounts.
Given a scenario, specify how to configure
configuration logging or access log
configuration changes.
Given a scenario, identify which command
to use to provide the information the
administrator needs.
Based on a scenario, identify which type of
profile to implement.
Given a scenario, determine when to use
default, advanced or custom load evaluator.
Given a scenario, specify when to assign a
load evaluator to an application or server
using worker groups.
Specify when to configure load balancing
policies to meet the requirements of a
given scenario.
Based on a scenario, determine which
printer driver to use.
Based on requirements, identify the steps
to implement the session printers policy.
Specify how to install and add printer
drivers to meet given requirements.
Determine how to configure printing
policies to meet the requirements of a
given scenario.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

13

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Enabling and
Securing Web
Access to
Published
Applications and
Content

Troubleshooting

Determine the appropriate failover options


to configure within the Web Interface
console to meet requirements.
Determine how to configure secure access
based on stated requirements.
Recommend which type of Web Interface
site to configure to meet requirements.
Identify which configurations are needed in
Web Interface sites to meet requirements.
Identify the steps to configure one Web
Interface to work with multiple farms.
Identify when to add multiple farms to a
Web Interface configuration.
Determine how to configure authentication
for Web Interface.
Select acceptable steps to troubleshoot
issues related to IMA.
Given a scenario describing a load
balancing issue, identify a possible cause
of the issue.
Identify how to troubleshoot both Citrix
and Microsoft licensing issue.
Given a scenario, select the steps to
resolve a given session issue.
Given a scenario describing a Web
Interface issue, select the steps to
troubleshoot the issue.
Given a scenario describing a common
print issue, select the steps to troubleshoot
the issue.
Given a scenario describing an issue with
client performance, identify the steps to
troubleshoot the issue.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

14

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Appendix: Practice
Question 1

An administrator needs to make a new XenApp server available as a backup


data collector in the default zone.
Which two steps must the administrator take after installing XenApp on the
new server? (Choose two.)
A. Enable the Session-host mode only.
B. Enable the Controller and Session-host modes.
C. Configure the election preference of the server in the default zone as
Preferred.
D. Configure the election preference of the server in the default zone as
Most Preferred.
Answer: B & C
Objective: Given stated requirements, identify the steps to create and elect a
dedicated controller.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Install and
Configure> Preparing to Install and Configure XenApp
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage>
Maintaining Servers Farms> Managing Farm Infrastructure> To configure
zones and back-up data collectors

Question 2

Scenario: The CEO uses a Windows PC at work and a Macintosh computer


at home. Locally defined printers are available on both the PC and the
Macintosh. The CEO works in a XenApp session all day and later
reconnects from home.
Which printer(s) will be available to the CEO at home?
A.
B.
C.
D.

All client printers


The local client printer on the Macintosh at home
The local client printer from the Windows machine at work
The default printer manually selected when reconnecting to the session

Answer: B
Objective: Anticipate what will happen when smooth roaming is enabled.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage>
Configuring Printing and Maintaining XenApp Printing> Configuring
Printers for Mobile Workers
Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

15

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Question 3

Scenario: An administrator manages a nine server farm that must be


available to users 24 hours a day, seven days a week. The servers currently
reside in three worker groups. The administrator wants to restart the servers,
but does NOT want to impact the users.
How can the administrator best meet these requirements?
A. Create a PowerShell script and run it during off-peak hours.
B. Configure multiple reboot policies and apply them to the worker groups.
C. Enable the Health Monitoring and Recovery policy and apply it to the
worker groups.
D. Configure the Power and Capacity Management policies and apply them
to the worker groups.
Answer: B
Objective: Given a scenario, determine when to configure a policy to
randomize server reboots and disable logons for a period of time.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Policy
Settings Reference> Server Policy Settings> Reboot Behavior Policy
Settings
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Working
with Citrix Policies> Applying Citrix Policies

Question 4

Scenario: A Citrix administrator manages a single XenApp server. Only


one application is installed on the server and all users connect to the
published desktop on the server. Security requirements specify that no user
settings should be saved when users log off.
Based on this requirement, which type of profile should the administrator
implement?
A.
B.
C.
D.

Local
Dynamic
Roaming
Mandatory

Answer: D
Objective: Based on a scenario, identify which type of profile to implement.
Source: CTX120285

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

16

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Question 5

Scenario: There are 20 servers in a server farm, and each server has the
same hardware specifications. The administrator wants to load balance the
sessions in the farm based on:
80% CPU utilization
80% memory usage
150 page swaps per second
In order to meet these requirements, the administrator should __________.
(Choose the correct option to complete the sentence.)
A.
B.
C.
D.
E.

assign a custom load evaluator


assign the default load evaluator
configure server session settings
assign the advanced load evaluator
configure preferential load balancing

Answer: A
Objective: Given a scenario, determine when to use default, advanced or
custom load evaluator.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Manage
Server and Resource Loads

Question 6

Scenario: Due to the population of tables in the configuration logging


database, it is necessary to clear the entries. For security reasons, NOT all
administrators will be allowed access to clearing the log.
Based on Citrix best practices, which action must an administrator take to
grant access to clearing logs?
A. Enable IMA encryption on the primary data collector.
B. Enable IMA encryption on the configuration logging database.
C. Require administrators to enter database credentials before clearing the
log.
D. Grant database owner rights to all administrators with access to the
configuration logging database.
Answer: C
Objective: Given a scenario, specify how to configure configuration logging
or access log configuration changes.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Securing
Server Farms> Logging Administrative Changes to a XenApp Farm

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

17

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Question 7

Scenario: An administrator needs to allocate some backup server capacity


for use in case of an emergency or capacity issue with the production
servers. The backup servers should automatically be utilized when needed
without administrator intervention.
Which two steps should the administrator take to achieve this? (Choose
two.)
A.
B.
C.
D.
E.

Create a load balancing policy.


Remove the backup servers from the farm.
Create one worker group containing the backup servers.
Stop publishing the applications from the backup servers.
Create two worker groups: one for the production servers, the other for
backup servers.

Answers: A and E
Objective: Determine how to configure load balancing policies to meet the
requirements of a given scenario.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage>
Maintaining Server Farms> Using Worker Groups for Enhanced Resource
Access

Question 8

Scenario: A Citrix administrator needs to assign network printers to users


based on the floor at headquarters from which they connect. Each user has
an assigned desk on a specific floor, but users frequently have meetings on
different floors and reconnect to their Citrix XenApp sessions. In each
unique building, the client names start with the same three letters and each
floor is on its own subnet.
Which type of policy filter is appropriate for this situation?
A.
B.
C.
D.

User
Client Name
Client IP address
Client Computers OU

Answer: C
Objective: Given specific requirements, identify the most appropriate way
to configure session printing.
Source: Citrix eDocs
XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage>
Configuring and Maintaining XenApp Printing
Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

18

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Administration

Question 9

Users are complaining that their Web Interface connection keeps


disconnecting them every 30 minutes.
What can the administrator do to address this issue?
A.
B.
C.
D.

Configure Session Linger.


Enable Session Reliability.
Increase the timeout value.
Enable Workspace Control.

Answer: C
Objective: Identify which configurations are needed in Web Interface sites
to meet requirements.
Source: Citrix eDocs
Technologies> Web Interface> Web Interface 5.4> Web Interface
Administration> Managing Session Preferences

Question 10

Scenario: An administrator installed a XenApp 6.5 server in a new farm as


a proof-of-concept (POC). The administrator continues to get Citrix license
error messages even after directing the new server to the existing Citrix
license server.
Which three troubleshooting steps can the administrator take to resolve the
issue? (Choose three.)
A.
B.
C.
D.

Ensure the XenApp 6.5 server can join the existing farm.
Download the latest license file from the MyCitrix.com portal.
Check the Subscription Advantage date in the Citrix license file.
Upgrade the existing Citrix license server to the latest version and
check that it is accessible.
E. Set the product edition and model on the XenApp 6.5 server to match
the version in the Citrix license file.
Answers: C, D and E
Objective: Identify how to troubleshoot both Citrix and Microsoft licensing
issue.
Source: Citrix eDocs
Technologies> Licensing Your Product> Citrix Licensing 11.9> About this
Release

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

19

You might also like