HNG DN S DNG H THNG PORTAL

HNG DN S DNG
H THNG PORTAL VIN THNG H NI
1 Tng quan
1.1 Gii thiu h thng
H thng Portal Vin thng H ni (Portal of HNT) s gp mt phn hiu qu
vo vic gip khch hng tra cu thng tin thu bao, cc vin thng, ng k dch
v gia tng. Vic lm cho h thng ny hot ng c hiu qu, p ng cc yu cu
qun l thng tin thu bao trn my vi tnh. Tra cu cc vin thng theo thng,
cc nng bin ng hng ngy mt cch nhanh chng v chnh xc l mt cng
vic cc k quan trng v cp bch.
Vi t cch l cc chuyn gia tng qua cc kho o to ti cc trng c
uy tn trong nc cng nh quc t cng vi nhng kinh nghim thu c t cc
h thng qun l kinh doanh, ... v trn ht l lng tn tu v mong mun c em
ht sc mnh v s thnh cng ca Ngi s dng, chng ti cam kt s mang n
cho cc bn mt h thng Portal cng vi mt ch bo hnh bo tr hon ho v
l nhng ngi bn ng hnh trn bc ng pht trin ca cc bn.
2 Cc quy trnh nghip v c bn
2.1 ng nhp h thng
2.1.1 Mc ch
Kim tra m an ton c ng vi chui k t do h thng sinh ra hay khng. Nu
ng tip tc kim tra m khch hng, mt khu tng ng ca khch hng c hp
l khng. Nu hp l, cho php thc hin cc chc nng ca h thng vi khch
hng ng nhp.
2.1.2 Lu thc hin
Khi bt u thc hin h thng, ngi s dng g a ch sau vo thanh a ch
ca trnh duyt: http://vnpt-hanoi.vn s t hin th yu cu xc thc ngi dng.
Hoc thc hin qua menu ca h thng khi ang thc hin, khi ngi dng chn
chc nng Thot ra th h thng cng chuyn ngi dng n trang xc thc ngi
dng.

HNG DN S DNG H THNG PORTAL

- Bc 1 : Sinh 1 chui 4 k t v ch s trong tp 26 k t t A n Z v 10

ch s t 0 n 9.
- Bc 2 : Khi kim tra chui do khch hng nhp c ng do my pht sinh
khng.
- Bc 3 : Nu ng, tip tc kim tra m khch hng v mt khu. Nu sai h
thng to li chui k t v hin th.
- Bc 4 : Nu m khch hng v mt khu hp l h thng s thng bo thnh
cng.

HNG DN S DNG H THNG PORTAL

2.2 Tra cu thng tin

2.2.1 Mc ch
Tra cu thng tin lin quan ti khch hng.
2.2.2 Tra cu thng tin khch hng
2.2.2.1 Mc ch :
Tm kim v hin th thng tin khch hng, m thanh ton, thu bao theo dng phn
cp.
2.2.2.2 Lu thc hin :
Tm kim v hin th thng tin khch hng, m thanh ton, thu bao theo dng phn
cp.

HNG DN S DNG H THNG PORTAL

Chn t menu ca h thng chn Thng tin khch hng. H thng s thc hin
vic tm kim v hin th cc thng tin ca khch hng.

Trn cng l thng tin v khch hng, tip theo l thng tin m thanh ton. Khi
ngi dng nhp vo 1 m thanh ton, thng tin ca m thanh ton hin ra cng
cc thng tin thu bao ca m thanh ton . Bn cnh mi m thanh ton c lin
kt n giao din ng k dch v gia tng tng ng. Bn cnh mi m thu bao
c lin kt tng ng n giao din ng k dch v gia tng.

HNG DN S DNG H THNG PORTAL

2.2.3 Tra cu cc vin thng

2.2.3.1 Mc ch :
Tra cu thng tin cc theo thng, cc nng bin ng theo tun ca khch
hng, m thanh ton, m thu bao.

HNG DN S DNG H THNG PORTAL

Nu l cc nng th ch c thng tin cc cho cc thu bao vi cc cuc gi

tng ng, cha c tng hp cho m thanh ton hay m khch hng.
Ngi dng c th chn thng trong danh sch thng c hin th, ri nhp
vo nt Chn thng. Thng tin cc s c hin th pha bn di. Gm c trn
cng l tng hp cho khch hng. Tip theo l tng hp cc cho cc m thanh
ton. Khi nhp vo m thanh ton, s hin th cc tng hp cho cc thu bao ca
m thanh ton.

HNG DN S DNG H THNG PORTAL

2.2.3.2 Lu thc hin :

Chn t menu ca h thng mc Tra cu cc, h thng s t ng chn ra
thng c cc gn nht ca khch hng hin th. Hoc c th chn mc Tm
kim thng tin trn menu h thng. Khi ngi dng c th chn m thanh ton,
s my ri chn chc nng hin th thng tin cc hay thng tin chung ca khch
hng.
2.3 Sa thng tin khch hng
2.3.1 Mc ch :
Sa mt s thng tin ca khch hng, m thanh ton, m thu bao.

HNG DN S DNG H THNG PORTAL

Nhp sa thng
tin khch hng

2.3.2 Lu thc hin :

Trn giao din tra cu thng tin khch hng c cu trc hnh cy phn cp. Trn
cng l thng tin m khch hng, tip n l thng tin thanh ton, cui cng l thng
tin thu bao. Bn cnh pha trn bn phi c lin kt Sa thng tin, khi nhp vo h
thng m ra 1 ca s cho php sa i thng tin v lin kt lc ny i tn thnh
Xem thng tin. Khi nhp vo lin kt h thng hin th thng tin khch hng, thanh
ton hoc thu bao.

HNG DN S DNG H THNG PORTAL

2.4 ng k dich v mi :
2.4.1 Mc ch :
ng k dch v gi tr gia tng cho khch hng. H thng s hin th danh sch
cc m thanh ton, danh sch m thu bao. Khi ngi dng chn 1 m thanh ton
trong danh sch, bn di s hin th danh sch cc m thu bao tng ng. Khi
chn 1 m thu bao trong danh sch, h thng s cn c vo m thu bao va
chn hin th danh sch cc dch v gia tng tng ng.
2.4.2 Lu thc hin :
Chn t menu ca h thng chn ng k dch v, hoc t giao din thng tin
khch hng nhp vo lin kt ng k dch v bn cnh mi m thanh ton hoc m
thu bao. H thng s hin th giao din cho php chn m thanh ton hoc m
thu bao.

HNG DN S DNG H THNG PORTAL

Trn mn hnh h thng hin th tnh trng ng k dch v gia tng ca m thu
bao c chn, gm nhng dch v s dng, nhng dch v mi ng k s
dng, hoc hy. Nu dch v cha ng k cho php ng k, nu ang dng cho
php hy, nu mi ng k s dng hoc hy s khng ng k li c.
Cc bc thc hin :
Bc 1 : Chn m thu bao cn xem thng tin dch v.
Bc 2 : H thng hin th danh sch cc dch v gia tng cho thu bao c
chn cn c vo dch v vin thng ca thu bao v tnh trng ng k hoc s
dng i vi mi dch v.
Bc 3 : Khch hng la chn ng k hoc hy dch v gia tng.
Bc 4 : H thng ghi thng tin khch hng la chn vo c s d liu.
2.5 i gi cc, trn gi cc :
2.5.1 Mc ch :

HNG DN S DNG H THNG PORTAL

Cho php thu bao MegaVNN thay i gi cc, hoc i hnh thc s dng t
lu lng sang trn gi hoc ngc li. Nu i sang gi cc sang tc cao
hn, h thng hin th ty chn c thc hin ngay hay khng.
2.5.2 Lu thc hin :
Chn t menu ca h thng chn ng k dch v, hoc t giao din thng tin
khch hng nhp vo lin kt ng k dch v bn cnh mi m thanh ton hoc
m thu bao.
Chn thu bao MegaVNN trong danh sch thu bao, khi h thng s hin th
ln giao din chn gi cc hoc i hnh thc s dng, ng thi hin th tnh
trng s dng hin ti.

Nu khch hng i sang gi cc cao hn, h thng hin th tuyn chn hi c

thc hin ngay khng.

HNG DN S DNG H THNG PORTAL

2.6 i mt khu ngi dng :

2.6.1 Mc ch :
i mt khu khi khch hng ng nhp, mt khu mi c lu di dng
m ha trong c s d liu m bo tnh an ton thng tin.
2.6.2 Lu thc hin :
Qua menu ca h thng, chn chc nng i mt khu.

HNG DN S DNG H THNG PORTAL

Cc bc thc hin :
Bc 1 : Khch hng nhp vo mt khu mi.
Bc 2 : H thng kim tra mt khu mi nhp c hp l khng, phi bao gm
1 chui t 3 n 12 ch s t 0 n 9.
Bc 3 : Nu mt khu hp l, h thng s m ha mt khu, s dng thut
ton m ha m bo rt kh c th gii m c. Nu mt khu khng hp l
quay li bc 1.
Bc 4 : Ghi mt khu m ha vo c s d liu.
2.7 Tm kim thng tin v kho st MyTV :
2.7.1 Mc ch :
Tm kim thng tin cc ph hoc khch hng cn c vo m thu bao hoc m
thanh ton c la chn. Gip nhanh chng hin th thng tin cc hoc thng tin
chung ca m thu bao hoc m thanh ton c la chn. Kho st MyTV xem
di dy cp t thit b kt cui cui cng n ni lp thit b ca thu bao c m
bo lp t MyTV khng. Hin th thng tin ng k dch v gia tng n thi
im hin ti.

HNG DN S DNG H THNG PORTAL

2.7.2 Lu thc hin :
Chn t menu ca h thng chn Tm kim thng tin.

Cc bc thc hin :
Bc 1 : La chn iu kin tm kim.
Bc 2 : Nu la chn tm theo m thu bao, la chn tip tm thng tin cc
chuyn sang bc 3, nu tm kim thng tin chung sang bc 4. Nu la chn tm
theo m thanh ton, la chn tip tm cc chuyn sang bc 5, tm thng tin
chung chuyn sang bc 6.
Bc 3 : Tm kim cc theo m thu bao.
Bc 4 : Tm thng tin chung theo m thu bao.
2.8 ng k ly li mt khu :
2.8.1 Mc ch :

HNG DN S DNG H THNG PORTAL

ng k cp li mt khu da vo m mt do khch hng nhp vo trong trng
hp khng c email. Nu khng s dng chnh email ca khch hng cp li mt
khu.
2.8.2 Lu thc hin :
Trn menu ca h thng chn Ly li mt khu.

H thng s hin th ngay email dng cp li mt khu, khi yu cu cp li

mt khu s c gi vo email cho khch hng. Ngc li h thng yu cu nhp
m mt.

HNG DN S DNG H THNG PORTAL

Sau khi nhp m mt, ri khng nh li, nhp nt ng k ghi d liu vo h

thng. M mt ny s c hi khi khch hng yu cu cp li mt khu.
Sau khi ng k thnh cng h thng s thng bo.

HNG DN S DNG H THNG PORTAL

2.9 Ly li mt khu :
2.9.1 Mc ch :
Ly li mt khu trong trng hp qun mt khu.
2.9.2 Lu thc hin :
Chn t menu ca h thng nhp vo lin kt Ly li mt khu.

HNG DN S DNG H THNG PORTAL

Nhp vo lin kt
ly li mt khu

H thng hin th giao din

HNG DN S DNG H THNG PORTAL

Nhp k t trong nh, nhp Cp li mt khu, nu cha ng k cp li mt

khu, h thng s thng bo.

HNG DN S DNG H THNG PORTAL

Nu khch hng c email, h thng yu cu khch hng g li email.

Sau khi g xong mt khu h thng s gi mt khu mi vo hm th ca khch

hng.
Nu khng c email, h thng yu cu nhp chui mt m khch hng ng
k, nu nhp ng h thng s hin th mt khu ln mn hnh trong 30 giy, ri t
ng chuyn sang mn hnh ng nhp.