ROLES AND INTERMEDIATE QUALIFICATIONS MATRIX

Role

Recommended Capability Courses

OSA

PPO

SOA

Recommended Lifestyle Courses

RCV

SS

SD

ST

SO

CSI

Operations / Live Service

For all your ITSM Training

visit:

Service Desk Management

Service Desk Team Leader / Analyst

Desktop Support

x x x x

Applications and Hardware Support

Data Center Management

Data and Networks / Operations Managers

Network Operations

x x x x

Server Support and Administration

Design / Development
Development and Engineering

Development, Testing and QA Managers

Testing / QA Team Leader / Analyst

Application Developers and Managers

Technical Authors / Process Authors

Process and Procedure Engineers

Project / Program Management & Administration

Program and Project Management

ITSM.Zone

This matrix shows the ITIL Intermediate

qualifications that will be suitable for
some of the common IT roles. If youve
got any questions about the right
intermediate training for you, contact
support@ITSM.Zone

Key
OSA

Operational Support and Analysis

PPO

Planning, Protection and Optimisation

SOA

Service Offerings and Agreements

Project Managers x x x x x RCV

Project Controllers x x x x SS

QMS Managers

x x x x SD
ST

Management and Business Development

SO

Account Management x x x x
CSI

Financial Management x x

Release, Control and Validation

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvemnet

Supplier Management x x x
Business Development and Capture Managers

Service Delivery Managers

Service Management and Service Protection

Change and Configuration Management

Asset Management x x Further information can also be found at
Security and Information Assurance

Metrics and Measurement

GET MORE FREE DOWNLOADS

SEE OUR GROUP TRAINING PACKAGES

ITIL is a registered trademark of AXELOS Ltd. 2016 ITSM Zone unless otherwise stated

the ITIL Official Site, including the ITIL

Credit Profiler: www axelos.com

$100

GIFT VOUCHER*

Off any
ITIL course
AT CHECKOUT
ENTER CODE:

ROLES2016

*Valid for redemption before

1st August 2016 only.
Except Lite.
ITIL is a registered trademark of AXELOS Ltd. 2016 ITSM Zone unless otherwise stated