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Follow company standards and procedures including security and change control. This position does
not have supervisory responsibilities. Monitoring tools to ensure required availability of assigned
systems. Extensive experience configuring Citrix NetScaler for Load Balancing. Must be able to
remain calm in a stressful environment and work overtime if needed. Understand the requirements of
being part of a 24x7 on-call operation. Active partnership with BA responsible for quality assurance
within the ecosystem. Managing of the Citrix infrastructure, focus on optimizations and automation
for servers and distribution points. Thoroughly and accurately understand issues and analyze the
problem in a systematic fashion. Expertise in creating and maintaining complex installers (Install and
Windows MSI). Candidates must have VMWare engineering experience because they will be
responsible for building, maintaining, and supporting components of the VMWare environment.
Works as liaison with contractors and vendors as needed. Experience with server and data center
infrastructure technologies. Experience in analysis and resolution of technical performance issues and
other limitations. Strong documentation and automation skills required to support an off-shore
staffing model. Responsible for task management and adherence to process controls. Help prepare
and coordinate a variety of staff products related to supported programs and individual projects and
queries. Designs, installs, maintains and documents infrastructure including servers, routers, hubs and
wiring. Deploying virtual Servers within VMWare Infrastructure. Additional certifications; Citrix
Certified Advanced Administrator (CCAA), Citrix Certified Enterprise Engineer (CCEE) or Citrix
Certified Integration Architect (CCIA) certification. Knowledge and experience Citrix XenApp and
XenDesktop environments is highly desired. Must have excellent trouble-shooting, documentation
and communication skills. Provides consultation to software developers and engineers. Assists in
capacity planning, performance monitoring and tuning on assigned systems. Contributes to tactical
build and configuration activities. Experience in translating business requirements and designs into
technical designs. Ability to operate in fast-paced environment and successfully manage multiple
priorities. Minimum 5 years of relevant working experience in complex server related technologies.
Bachelor’s degree in Cyber, Information Technology or related STEM degree plus 6 years of related
experience, or a Master's degree in Cyber, Information Technology or related STEM degree plus 4
year of related experience. Extensive and proven knowledge of Microsoft Certifications: CCA,
CCEE or CCIA; Microsoft; and, VMWare.
Team player and flexible in case of on call support and weekends. Manages Disaster Recovery of
Citrix environments guaranteeing availability and stability of environment during cut over to standby
system. Good technical understanding of Windows infrastructure core components and good
networking knowledge and troubleshooting skills. There are a number of ways that citrix engineers
can improve their skills. Work within the constraints of regulatory audit and process requirements.
Work with customers to troubleshoot issues between their DB servers and their Citrix hosted
applications. Tailor your resume by picking relevant responsibilities from the examples below and
then add your accomplishments. Knowledge in App-V, NetScaler is an added advantage. Hands on
experience supporting and maintaining RES profile manager application. Broad interest in and
knowledge of disparate but related information technology disciplines. Required to work in US
general shift and ability to handle shift alone. Working knowledge of PBX hardware, ACD
applications, etc. - Telecom Specific. Excellent working knowledge of High Availability and Disaster
Recovery architecture. Identify development opportunities for continuous process improvement. At
least ten (10) years in the Information Technology field, including at least six (6) years working in a
senior architectural capacity, with at least five (5) years managing IT resources. Highly skilled in
using network tools, for example Wireshark and extensive experience analyzing traffic captures for
root cause analysis. Skills: Citrix, Citrix XenApp, Citrix XenDesktop, Citrix Provisioning Services,
Citrix StoreFront. Strong knowledge of software quality assurance best practices. Collaborate with
external groups, as required, to accomplish system build, monitoring, performance tuning, and
troubleshooting activities. Participates in P1 leadership escalation management when requested.
Experience working with business principles, practices and economics. Configure and manage
XenApp Web Interface and StoreFront. Work closely with internal sales and services teams. Tests
new software versions and participates in upgrades and migrations. Strong engineering capabilities
with ability to perform requirements gathering, impact analysis, technical project planning, risk
assessment, and on-boarding of new technologies. Design and create complex processes and
reporting streams. Proficient with change control policies and procedures. Execute software
deployments for AppDev groups across the enterprise. Conduct NetScaler maintenance including
gateway and load balancing administration. Provide support for enterprise-level designs for key
global initiatives and following those through to implementation through collaboration with project,
engineering and support teams.
Coordinate vendors and internal teams for hardware maintenance and troubleshooting. SME with
extensive experience (at least 10 years) designing, deploying and supporting Citrix NetScaler
solutions (should have experience with 11.1 or later). Design and Engineer Citrix Infrastructure
Designed and Engineered Citrix Secure Gateway. Tailor your resume by picking relevant
responsibilities from the examples below and then add your accomplishments. Develop and maintain
documentation of all processes associated with administration of the Citrix environment and duties
performed by system administrators. Experience defining problems, and establishing resolutions.
Implement Citrix policies, printing practices, driver matching work stations. Must have a team
oriented philosophy in accomplishing departmental goals. Generates reports on network performance,
troubleshooting results, and routine maintenance of network elements. Provides cross-organization
teamwork, collaboration, communication and leadership. Acknowledging escalated issues and
resolving within stipulated SLA. Tests new software versions and participates in upgrades and
migrations. Make architectural and operational recommendations as well as applying updates to the
Citrix environments. Willing to travel up to 80% of the time within the US and Canada. Participate in
functional or user acceptance testing to ensure final product meets intent of customer's needs.
Experience in development of technology requirements for execution by service provider is preferred.
Experience in an medium-to-large enterprise AD environment; development and deployment. Visual
Basic and Powershell scripting knowledge is advantageous. Provide technical leadership and
consultative direction in order achieve optimum system performance, availability and service delivery
for Duke Infrastructure services, with the goal of maintaining 100% service availability for all Duke
infrastructure services. Excellent system problem diagnoses skills on both hardware and software.
People skills and must have ability to work with a team. Strong knowledge of software quality
assurance best practices. Good verbal and written communication skills a must. Expertise on
Microsoft architecture such as Active Directory, SQL, IIS, and Terminal Services. Represents
domain specific topics, interests and needs. Skills: Problem-solving skills, Important Certifications.
Administrating XenApp farms, group policies, printing, Citrix Provisioning Services, application
maintenance on Citrix XenApp servers. Experience with Citrix Provisioning Server in a XenApp
virtual server environment. Performs implementations and upgrades in compliance with security
guidelines. PowerShell scripting experience related to managing XenApp, XenDesktop, vCenter, and
Windows server OS functions.
Minimum three (3) years experience managing various Citrix infrastructures, with progressive
increase in responsibility. Must be detail oriented and committed to meet deadlines. Develops
guidelines and metrics for development and implementation work effort. Experience with MDX
Toolkit or similar technology used to wrap and deploy apps. Develop run-books to direct managed
service partner groups on routine activities. Collaborate with external groups, as required, to
accomplish system build, monitoring, performance tuning, and troubleshooting activities. Ascertains
compliance with security, safety, and environmental guidelines. Ensure that developed solutions are
peer reviewed and formally documented according to SCA IT standards. Convolutional Neural
Network and RNN for OCR problem. Ensures that change management procedures and
methodologies are implemented and followed. RDBMS technologies including Oracle RAC,MS-
SQL preferred. Ability to participate in an on call rotation for off hours support and escalations.
Analyze business and user requirements to design and deliver appropriate technical solutions. At
least two years hands on experience with Server or Desktop virtualization. Over 3 Years of IT
experience as a Citrix System Admin, Windows System. Ability to operate in fast-paced
environment and successfully manage multiple priorities. Ensure problems and error are promptly and
appropriately addressed. Broad knowledge of Network and Server systems with a strong ability to
understand complex environments in order to perform a thorough root cause analysis Knowledge in
System Patching and Virus protection Products. Interface with engineers, helpdesk support, project
managers and customers reviewing release content plans and determining future requirements.
Experience in enterprise-level software package integration and deployment. Architect and support
of the XenDesktop environment to support Remote users and BYOD initiatives. Installs operating
system and.net patcheson all Citrix servers supporting three Citrix farms. Provide consulting support
for any updates and installations of infrastructure components. Ability to thrive in a fast changing
competitive environment. Participate in the development of operating and capital expenditure
forecasting for the purpose of assisting management to create budget plans. Methodically leverages
customers’ network topology to make well-informed design decisions to support the Citrix
deployment. Ensure integrity of infrastructure components in alignment with stated architectures.
Installed, configured, administered, and supported virtual instances of Citrix XenApp server on
multiple networks and hypervisors. Work closely with our 3rd party (IBM) to ensure business
success for our business partners. Ensures Epic policies and procedures are adhered to and all
changes are controlled.