Fee Based

UNIVERSITY OF MUMBAI
NAGINDAS KHANDWALA COLLEGE

ARTS & MANAGEMENT STUDY (WEST)
MUMBAI-4000064
PROJECT REPORT ON
COMPARATIVE STUDY OF FUND BASE
AND FEE BASE PROFITABILITY OF BANK
IN THE PARTIAL FULFILLMENT OF

T.Y.B.COM (BANKING AND INSURANCE)
SEMESTER V
(2014-2015)
SUBMITTED BY
MISS MARU SHEETAL N.
UNDER THE GUIDANCE OF

MR. G. H. RAO
Comparative study of fund base and fee base profitability of bank
ACKNOWLEDGEMENT
Any work accomplishment is not single individual; it is only done by help of others. For
giving me as much as possible instruction I would like to thank all those people who have
rendered me help pertaining to the topic: comparative study of fund base and fee base
profitability of bank, which is dedicated to provide service to customer and profit maximization
as much as possible.
I am very much grateful to PRINCIPAL Dr. Ms. ANCY JOSE and Vice Principal MS.
MONA BHATIA, coordinator MS. KAVITA SHAH and project guide MR G.H. RAO. Under
whose guidance I was successfully able to complete my project. I wish to thank them for all
guidance and suggestion on the topic of my efforts I am thankful to them for their friendly,
motivated approach and especially kind behavior towards me.
Towards the end I would like to mention a word of thanks to all the people associated
directly or indirectly with making of the project like: Ms. MEHA TODI.

INDEX
SR. NO.
TOPIC
PAGE
NO.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
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22.
23.
24.
Executive summary
Research methodology
Introduction
Fund base
Fee base
Distinguish between fund base and fee base
Various type of fund base service
Various type of fee base service
Advantages of fund base and fee base services
Importance
Objectives
Scope
Strategies for fund base and fee base services
Factors affecting profitability of bank
Process
Fund based products flow
Fee based product flow
Case study of services of IDBI bank
Articles
Primary research
Suggestion for research
Finding
Conclusion
Bibliography
EXECUTIVE SUMMERY
In this competitive- modern world, it is very much important for bank to provide
innovative and better services to their customer so that the customer are not switch over to other
competitor and through this development they fulfill requirement of the customer.
Profit of the bank must be from the fee base and fund base service/product of the bank.
Fund base means service offered by bank to the customer bank charges for this as an interest for
longer period of time like loan. Fee base means charge charged by bank to the customer as a
shorter period of time like in bill discounting.
Through this project I would like to share one case study of IDBI bank, which product
they provide as a fund base and fee base product and also customers view about all banking
service. Customer like and dislike about product, it is innovative or prompt service provided by
bank to them.
RESEARCH METHODOLOGY
Objective of study:
1. To study the profitability of bank.

2. To identify from which product bank earn more profit.
3. To find out which are the challenges that affect the profitability of bank.
4. How to overcome from the problem faced by consumer.
5. To know the innovative and attractive fund base and fee base profit of bank.
Data collection and sources:
As the challenging topic information is limited in the internet, so I had done a primary collection
that is survey to find out more information and IDBI bank had not given me exact profit but
through client questionnaire I get an idea of banks profit and complete my project and
information of product are from books, reference books, news paper, also little bit from internet.
SURVEY
Secondary survey
Primary survey
Primary survey is a survey which we go and take first hand information without looking
on ready mate available sources. And from which we can analyze the data properly.
Example: Seminar Feedback, Service Feedback, Suggestion For Improvement.
Secondary data is data available readily and not putting extra efforts and not research at
all. It is from not on their own behalf but from other sources
Example: Internet
Advantage of Primary Survey:
Through this survey I can identify easily customer behavior, like or dislike of people and
banking product which attract the customer towards them.

In this whole project I would like to share one experience that is people like more to take
services from private bank and not go for public sector bank because this banks gives
slow service as the customer dont have time so, they go for prompt service which is
offered by bank
Suggestion for IDBI bank has to provide prompt and better service to retain the customer
and also take care that their customer is not switch over to another bank that is
competitor.
INTRODUCTION
The active involvement of people is necessary for rendering fee-based services as the
people factor decides the quality of service delivery. Many of the service providers recruit
candidates from reputed colleges and institutions, and train them to handle the customer

requirements.
The process factor in service delivery can be analyzed in terms of the flow of activities,
the number of steps involved in each activity, and customer involvement. Providers of fee-based
services take all these factors into account for achieving high levels of service quality.
The term bank charge covers all charges and fees made by a bank to their customers. In
common factor, the term often relates to charges in respect of checking. These charges may take
many forms, including:
Monthly charges for the provision of an account
Charges for specific transactions (other than overdraft limit excesses)
Interest in respect of overdrafts (whether authorized or unauthorized by the bank)
Charges for exceeding authorized overdraft limits, or making payments (or attempting to
make payments) where no authorized overdraft
TRADITIONAL ACTIVITIES
FUND BASE ACTIVITIES
FEE BASE ACTIVITIES
FUND BASED:
Fund based is service which are offered by bank to its customer .this service is provide
regular income to the bank. It is long term in nature. Bank charge interest for this. Fund based
product is the flow of fund from bank to customer.

In short fund base product means Institute will give money to the outsider or investor or
customer. Then flow from bank to customer.
Example:
If person has taken a housing loan of rupees 1000000 for 10 year at the rate 10.50% and
he has to repay loan amount as installment on date which is decided by bank regularly. It is
regular income for the bank in upcoming year that is interest plus principle amount as well.
FEE BASED:
Fee base is the product bank charge charges against service provided by bank. It is short
term in nature.fee base are provided for shorter transaction.fee based transaction bank deduct
charges as a commission.
In short fee base product means institute is act as a intermediaries and not given any
amount to them. Flow from one customer to another or one company to another.
Example
If person want to discount bills of rupees 10000 than they go to bank and discount a bill,
bank charge certain amount like 10%, 12% etc
DISTINGUISH BETWEEN FUND BASES AND FEE BASE SERVICES

FUND BASE SERVICE
1)
FEE BASE SERVICE
Fund base is traditional interest
1)
generating service.
Fee base means innovation to

traditional service and non interest
revenue services.
2) It is for longer period of time.

3)
Long term relationship with its
2)
It
is
for
time.
.
3) Short term
shorter
period
relationship
of
with
customer.
customer.
4) Fund base bank earn interest 4)fee base bank earn service charges
income.
5) Fund base there is transaction of 5) Fee base there is no transaction of
fund.
fund.
6)fund base risk is high
6)fee base risk is low
7) Fund base service is not much 7) Fee base service play an important
popular in bank nowadays.
role in banking revenue.
VARIOUS TYPES OF FUND BASE SERVICES

Profitability of bank is that is difference between interest earned through loan given to the
customer and paid to the fixed deposits.
Example:
@ 14%
@ 9%
= @5%
Received from loan Paid to fixed deposit = Income received by the bank.
Underwriting of or investment in shares, debentures, bonds
Dealing in secondary market activities. Participating in money market instrument like

commercial papers, certificate of deposits, treasury bills, discounting of bills etc
Involving in equipments leasing,

hire purchases,
venture capital
Dealing in foreign exchange market activities
Insurance service

Factoring
Forfeiting
Mutual fund
DEMAT account
Income from government business
Credit card
Contingent liability
Bank guarantee
Because of constraint of pages below listed are to be considered as a fund base services
which are mostly given by bank.
TYPES OF FUND BASED INCOME
INCOME FROM LENDING OF MONEY

Generally lending of money refers with disposing of the money or property with
The expectation that the same thing will be returned. In other word lending of money is the
transfer of securities to a borrower (usually so the borrower can payback a short term liability),
in return for a fee. The borrower agrees to replace them in due course with identical securities
and the lender risks/returns of the securities in the mean time.
INCOME FROM INVESTMENT (SLR)
Every bank is required to maintain at the close of business every day, a minimum
proportion of their net demand and time liabilities as liquid assets in the form of cash gold and
un-encumbered approved securities. The ratio of liquid assets to a demand and time liability is
known as statutory liquidity ratio. An increase in also restricts the banks leverage position to
pump more money into the economy.
MUTUAL FUNDS
In simple word Mutual Fund means an investment company that pools the money of
a large group of investors and purchases a variety of securities to achieve a specific investment
objective. In other word Mutual Fund means a diversified portfolio of securities invested on
behalf of a group of investors and professionally managed. Individual investors own a percentage
of the value of the fund represented by the number of units they purchased and thus share in any
gains or losses of the fund.
STRUCTURE OF MUTUAL FUND:
Sponsor
Trust (mutual fund company)
Trustee
Asset liability
Investor
Fund manager
management
UNDERWRITING OF SHARES, DEBENTURE, BOND
Underwriting is a special type of contract where by responsibility is taken or guarantee
is given to take up the shares not subscribe for by the investing public.

Every prospectus must content an indication as the minimum amount which has to be
raised if a company does not receive a minimum subscription of 90% the net offer to the public
with in a 60 days from the date of the closure of the issue the company has to refund the entire
subscription amount if delay beyond 8 days then company is liable to pay interest.
Underwriter gives guarantee the companies can meet the condition of minimum
subscription and hence reveling the company from finding a investors Underwriter may charge
a fee in the form of underwriting commission
CONTINGENT LIABILITY
A contingent liability is a liability which may or may not arise in the future
Depending on the happening or non happening of an event. A contingent liability is a potential
liability. It depends on a future event occurring or not occurring.
For example,
If a parent guarantees a daughters first car loan, the parent has a contingent liability. If the
daughter makes her car payments and pays off the loan, the parent will have no liability. If the
daughter fails to make the payments, the parent will have a liability.
Insurance services:
I.
Life insurance products

Here bank earned revenue through the selling of life insurance product on behalf of

Insurance company. The participation by the bank's customers shall be purely on a voluntary
basis. The contract of insurance is between the insurer and the insured and not between the bank
and the insured.
II.
Non-life insurance products.

Non-life insurance means general insurance. General insurance or non-life insurance
policies, including automobile and homeowners policies, provide payments depending on the
loss from a particular financial event. General insurance typically comprises any insurance that is
not determined to be life insurance it is called property and casualty insurance. The contract of
insurance is between the insurer and the insured and not between the bank and the insured.
INCOME ON GOVERNMENT BUSINESS
In present age apart from rendering all other Personal banking services to its
Customers/public, every bank in India also works as Agency Bank for undertaking various types
of Government Business like:
Pension Payment
Collection of PPF and Payment of PPF
Collection of Government Bonds
Collection of Senior Citizen Deposits
Collection of Various Taxes, like CBDT, Indirect tax Excise and VAT
Receipts/payments work of Postal/Railways
Treasury/Sub-Treasury business
Franking of Stamps of various documents
Collection of Stamp Duty

`
DEMAT ACCOUNT
DEMAT account is a safe and convenient means of holding securities just like a bank
account is for funds. Today, practically 99.9% settlement (of shares) takes place on DEMAT

mode only. Thus, it is advisable to have a Beneficiary Owner (BO) account to trade at the
exchanges.
The term DEMAT, in India, refers to a dematerialized account for individual Indian
citizens to trade in listed stocks or debentures, required for investors by The Securities Exchange
Board of India (SEBI). In a DEMAT account, shares and securities are held electronically instead
of the investor taking physical possession of certificates. a DEMAT account is opened by the
investor while registering with an investment broker (or sub broker). the DEMAT account
number is quoted for all transactions to enable electronic settlements of trades to take place.
Access to the DEMAT account requires an internet password and a transaction password as
well as initiating and confirming transfers or purchases of securities. Purchases and sales of
securities on the DEMAT account are automatically made once transactions are executed and
completed.
Depository participant account
DP means Depository Participant of CDSL (Central Depository Services (India)
Limited). A DP account is necessary if you intend to hold your securities and/or trade in the
electronic form. The DP account must be opened by you with a Depository Participant, which
may or may not be your broker.
In India, a Depository Participant (DP) is described as an agent of the depository. They
are the intermediaries between the depository and the investors. The relationship between the
DPs and the depository is governed by an agreement made between the two under the
Depositories Act. In a strictly legal sense, a DP is an entity that is registered as such with SEBI.
REGISTERED OWNER
DEPOSITORY
BENEFICIAL OWNER
THAT IS DEPOSITORY
PARTICIPANTS THAT IS
THAT IS INVESTORS
AGENT AND BROCKER

Hire purchase :-

Hire purchase is the legal term for a contract, in which persons usually agree to pay for
goods in parts or a percentage at a time. It was developed in the United Kingdom. It is also called
closed-end leasing. In cases where a buyer cannot afford to pay the asked price for an item of
property as a lump sum but can afford to pay a percentage as a deposit, a hire-purchase contract
allows the buyer to hire the goods for a monthly rent. When a sum equal to the original full price
plus interest has been paid in equal installments, the buyer may then exercise an option to buy
the goods at a predetermined price or return the goods to the owner. If the buyer defaults in
paying the installments, the owner may repossess the goods, a vendor protection not available
with unsecured-consumer-credit systems.
For example:
HP is frequently advantageous to consumers because it spreads the cost of expensive items
over an extended time period. Business consumers may find the different balance sheet and
taxation treatment of hire-purchase goods beneficial to their taxable income. The need for HP is
reduced when consumers have collateral or other forms of credit readily available.
Venture capital:The venture capital fund makes money by owning equity in the companies it invests in,
which usually have a novel technology or business model in high technology industries, such as
biotechnology, IT, software, etc. The typical venture capital investment occurs after the seed
funding round as growth funding round (also referred to as Series Around) in the interest of
generating a return through an eventual realization event, such as an IPO or trade sale of the
company. Venture capital is a subset of private equity. Therefore, all venture capital is private
equity, but not all private equity is venture capital.
Working Capital Finance:-
Sundry
Debtors
Cash
finished
Goods
Raw
Material
Stock
-InProcess
We offer working capital facilities - both fund-based and fee-based. Fund-based working
capital products include cash credit, overdraft, bill discounting, short-term loans, export
financing (pre-shipment as well as post-shipment). Fee based facilities include letters of credit
and bank guarantees. Working Capital facilities are provided to finance the day-to-day business
requirements. Funding requirements are structured to finance procurement of raw
materials/stores and payment towards manufacturing costs and other overheads. Sales are
financed against sundry debtors/ receivables. The Bank offers a combination of operative cash
credit and working capital demand loan to meet the domestic working capital requirements of
our clients.
Short Term Finance:The Bank offers short-term loans for a period ranging from 3 months to 12
months to sound corporate for meeting their specific short-term working capital requirements.
The funds are provided with interest rates either linked to our BPLR or at a fixed rate with
varying repayment patterns.
Bill Discounting:This product enables corporate to fund their operating cycle right from the stage of
procurement to sale. Bill Financing is extended by Indus India bank to its clients at competitive
rates Letter of credit backed bill discounting and clean bill discounting are the convenient mode
of financing for domestic trade transactions BOE could be broadly classified into Demand and
Usage bills.
Export Finance:As an important incentive to the exporter community for boosting exports, financial
assistance in Rupees is extended to exporters on priority basis on relatively liberal terms. Such

finance is provided both at pre-shipment stage and at post-shipment stage. Interest charged on
export credit is exempted from the purview of interest tax.
Term Lending:We offer term loans to both Industrial as well as Infrastructure sectors promoted by
strong business houses. These loans are for a period of 3-5years with a moratorium period.
Interest rates could be fixed or floating linked to the bank.
Buyers Credit / Suppliers Credit:
This facility provides total flexibility to corporate to utilize the particular sanctioned limit
of credit. The terms of the line of credit are either predetermined or negotiated at the time of a
ailment. This facilities used as and when the client has a requirement
VARIOUS TYPES OF FEE BASE SERVICES

Credit card
Demand draft
Real Time Gross Settlement
Remittances
FOREX services
Merchant banking
Travelers cheque
Letter of credit
Loan syndication
Project advisory service
Service related to foreign company and NRI
Merger and acquisition

Custodian service
Stock broking
Wealth management
Advisory service
Joint venture
Services to NRI
Portfolio management
Because of constraint of pages below listed are to be considered as a fee base services which
are mostly given by bank.
TYPES OF FEE BASE INCOME
REMITTANCE OF BUSINESS
Apart from accepting deposits and lending money, banks also carryout, on behalf of
their main components fee based income areas under. Apart from accepting deposits and lending
money, banks also carry out, on Customers the act of transfer of money both domestic and
foreign from one place to another. This activity is known as remittance business.
For Example,
Remittance Business, Bank 'A' at a place 'a' accepts money from customer 'C' and makes
arrangement for payment of the same amount of money to either the customer 'C' or his "order"
i.e. a person or entity, 'C' as recipient, through Either a Branch of Bank 'A' or any other entity at
place 'b'.
TRAVELERS CHEQUE
Traveler`s Cheque is a printed piece of paper that you sign and use as when money
are travelling. It can be replaced if it is lost or stolen. The Traveler`s Cheque issued by a financial
institution which functions as cash but is protected against loss or theft.
DEMAND DRAFT
Demand draft, also known as a remotely created check or a Tele-check, is
seller with a buyer' checking account number on it, but without the
Check a
buyers signature.
Guaranteed by XYZ Bank. The seller deposits check into his or her Bank Account and the check
then clear out of the buyer's account A demand draft or "DD" is an instrument most banks in
India use for effecting transfer of money. It is Negotiable Instrument. A method used by
individuals to make transfer Payments from one bank account to another. Demand drafts are
marketed as a relatively secure method for cashing checks.
CREDIT CARD
A credit card is part of a system of payments named after the small plastic card issued to
users of the system. It is a card entitling its holder to buy goods and services based on the
holder's promise to pay for these goods and services. Credit cards are issued after an account has
been approved by the credit provider, after which cardholders can use it to make purchases at
merchants insured.
BANK GUARANTEE
A guarantee from a lending institution ensuring that the liabilities of a debtor will be met.
In other words, if the debtor fails to settle a debt, the bank will cover it. A bank guarantee enables
the customer (debtor) to acquire goods, buy equipment, or draw down loans, and thereby expand
business activity.
EXPORTER
GUARANTER
IMPORTER
(BANK)
SERVICE RELATED TO FOREIGN COMPANY

Banks generated the revenue from foreign exchange transaction. Here difference between
forward exchange contract transaction and actual Transaction. Foreign Exchange refers with the
system by which the type of money used in one country is exchanged for another country's
money, making international trade easier.
WEALTH MANAGEMENT
Wealth management is an investment advisory discipline incorporates financial
planning, investment portfolio management and a number of aggregated financial services. High
net worth individuals, small business owners and families who desire the assistance of a
credentialed financial advisory specialist call upon wealth managers to coordinate retail banking,
estate planning, legal resources, tax professionals and investment management. Wealth
management can be provided by large corporate entities, independent financial advisers or multilicensed portfolio managers whose services are designed to focus on high-net worth customers.
Large banks and large brokerage houses create segmentation marketing-strategies to sell both
proprietary and nonproprietary products and services to investors designated as potential high
net-worth customers. Independent wealth managers use their experience in estate planning, risk

management, and their affiliations with tax and legal specialists, to manage the diverse holdings
of high net worth clients. Banks and brokerage firms use advisory talent pools to aggregate these
same services.
RTGS
Real time gross settlement systems (RTGS) are a funds transfer mechanism
where transfer of money takes place from one bank to another on a "real time" And on "gross"
basis. Settlement in "real time" means payment transaction is not subjected to any waiting
period. The transactions are settled as soon as they are processed. "Gross settlement" means the
transaction is settled on one to one Basis without bunching with any other transaction. Once
processed, payments are final and irrevocable and for doing these transaction rupees is 200000
minimum required.
In India RTGS transactions timing would be:
In week days 9.00am to 4.00pm
In Saturday 9.00am to 2.00pm
LETTER OF CREDIT
A letter of credit is a major tool of trade finance. While a conventional letter of credit
may involve a temporary loan based on interest, an Islamic bank may extend such a facility in
the following manner using the mechanism of agency. It is a letter from a bank guaranteeing that
a buyers payment to a seller will be received on time and for the correct amount. If the buyer
does not make payment, the bank will honor any outstanding payments. Bank also ensures that
seller will not be paid until there is confirmation of goods shipment / receipt. A letter of credit
often used in international transactions to address uncertainties owing to distance Guarantee has
become a necessity, especially in international trade where the sellers and the buyers do not
know each other, and the payment of the price by the purchaser cannot be simultaneous with the
supply of the goods.
A Letter of credit means a document issued by a bank that guarantees the payment of a
customer's draft; substitutes the bank's credit for the customer's credit A letter from a bank
guaranteeing that a buyer's payment to a seller will be received on time and for the correct
amount. In the event that the buyer is unable to make payment on the purchase, the bank will be
required to cover the full or remaining amount of the purchase. A standard, commercial letter of
credit (LC) is a document issued mostly by a financial institution, used primarily in trade.
Finance, which usually provides an irrevocable payment undertaking.
Parties involve in letter of credit:

Buyer/importer
Issuing bank
Seller/exporter
Paying bank

Issuing bank: This bank act on behalf of and under instructions from the applicant, who
is the buyer of goods or services. And it is act as a give payment on behalf of the importer.
Paying bank: This bank act on behalf of and under instruction from the supplier, who is
the seller of the goods or services. And it is act as a receive payment on behalf of the exporter.
Importer: This is person act as a buyer of the goods when buyer and seller not knowing
each other then the bank will act as a intermediaries for the transaction and bank charge charges
for this.
Exporter: This is person act as a seller of the goods they export the goods at the
importers place and take money of the goods.
INSURANCE COMPANY
Life insurance products
Here bank earned revenue through the selling of life insurance product on behalf of
insurance company. The participation by the bank's customers shall be purely on a
voluntary basis. The contract of insurance is between the insurer and the insured and not
between the bank and the insured.
Non-life insurance products.
Non-life insurance means general insurance. General insurance or non-life insurance
policies, including automobile and homeowners policies, provide payments depending on the
loss from a particular financial event. General insurance typically comprises any insurance that is
not determined to be life insurance it is called property and casualty insurance. The contract of
insurance is between the insurer and the insured and not between the bank and the insured.
PORTFOLIO MANAGEMENT
Financial assistance is available for the purpose of providing hire purchase loans against
motor vehicles. Other equipments viz. dumpers, excavators, construction and mining equipments
etc., are also covered under the scheme. The corpus amount is provided to existing reputed
finance companies who are engaged in this business. Under the scheme, the assisted finance
company enters into a Memorandum of Understanding.
Subsequently, it gets individual agreement executed between the vehicle operator and
MPFC, whenever the corpus fund is used. The corpus fund assistance is a onetime assistance and
needs to be utilized within a specified period. All risk of finance under the scheme is to be
undertaken by such assisted company.

ADVANTAGES OF FEE BASE AND FUND BASE SERVICES
SERVICES
FEE BASED
FUND BASED
TO
THE TO
BANK
TO
THE
THE TO
BANK
THE
CUSTOM
CUSTO
ER
MER
Infrastruct Create
Shorter
Convenie
ure
propert
earning
developm
y with the form of
ent
minimu commission
in nt
m
install
Innovatio
ment
Securit
One
transaction
Diversific
services
Conven Earning but Easy to
ation
of ient
more
losses
time Transpare
nt
focus understan
on customer d
satisfaction
pamphlet
also
Continuou Getting For retained Instant
s income
service
s
customer no service
of need
to
by

Earn
for
better product
longer Reasonable
explain in detail
No risk
Easily
period in the form
foreign
of interest
transactions
settled
SOURCES FROM THE BANK IS GETTING PROFIT

When we talk about the profitability solutions for the banks it is calculated by using
information from various sources. Typical profitability calculation starts with the Net Interest
Income. This is the difference between the Net Interest income and the charge for the funds. Also
Interest expenses and the credit for the funds for the deposit products are used for calculations.
This information is available from the Fund Transfer Pricing (FTP) solution. The difference
between these gives the Net Interest Margin (NIM). This is one part of the revenue. The other
part could be from the various fee based products or commission from the third party products.
This makes the total revenue from the customer.
Bank is getting profit from two major sources that is;

1) Interest
2) Commission
INTEREST:
for bank major sources of income is from interest and bank is charge majorly against loan
and get long term income from lending to the customer who is actually need the money.
Loan from long and short term period will be decided and interest will paid by the
customer to the bank for a longer period of time (which is decided by bank) interest is getting by
the bank it is from 1 to 5 year for short term and 1 to 15 year for long term.
COMMISSION:
Bank is getting commission from various sources like for demand draft which is taken
by the college from the student and bank will charge for it for 20000 demand draft bank will
charge 105 rupees that is additional income for bank.

Bank is also get commission from various services given by them like: merchant
banking, underwriting, insurance, venture capital, loan syndication, bank guarantee, bills of
exchange, foreign exchange transaction, project collaboration, import export of goods.
IMPORTANCE OF FUND BASE AND FEE BASE SERVICE
Investment in capital market and real estate:

Fund base income comes chiefly from interest spread, lease rental, income from
investment in capital market and real estate.
Major income:
A major part of the income is earned through fund based activities. At the same time,
it involves a large share of expenditure also in the form of interest and brokerage. One customer
can have multiple accounts with a bank. For example, a savings account, a car loan account, a housing
loan account, a locker etc. The profitability can be calculated for each of these accounts .
Quality investment:
In recent time, a number of financial companies have started accepting deposits by
offering a very high rate of interest when the cost of deposit resources goes up lending rate
should also go up. It means that such companies have to compromise the quality of its
investment.
Largest income from fee base services:
Fee based income has its sources in merchant banking, advisory services, custodial
services, loan syndication; another example is the commission income for particular products like
demand drafts and more. Fee based income shares generally affect the overall profitability of the
company.
Less risk:
Fee base service is giving more income to the bank and also it is less risky because
short term transaction is between 1 to 30 days, for medium term transaction 1 year to 5 year, for
large term transaction 5 years and above.
OBJECTIVES OF FUND BASE AND FEE BASE SERVICES

Flexibility:
Flexible recurring deposit allows a customer to deposit any amount at any point of time.
Customers also have an option of depositing money by giving a standing instruction.
Better returns:
Customers can earn recurring deposit interest rates on their account while enjoying the
freedom of not having to deposit every month.
Sharing:
Customers can choose to share their wishes on Face book and let their friends and
family is part of their dreams.
Contributions:
Contribute and help him attain his aspirations faster. Contributions can be made from
any bank account using a VISA debit card.
Competition:
There is no doubt that. In the scenario of severe competitiveness, banks will have to evolve
comprehensive criteria for price determination of banking products and services. One of the
objectives of the present study is to evaluate whether price sensitivity is one of the criterion of
price determination excluding the parameters costs and enhancing their earnings. Consider for
costing bank products and services.
Customer satisfaction:

The main objective is to determine the right pricing strategies based on customers'
perception on charges recovered and costs incurred to the bank. Hence, any determination of
pricing of products and services should provide adequate cushion to the banks for
recovering pricing of banking products and services is a key variable in customer retention
as well as customer attraction. .
SCOPE OF SERVICES
Less advance:
Financial service covers a wide range of activities they can be broadly classified
into two activities traditional and modern. Modern acting as a trustee to the debenture
holder.
Not knowing:
Advising the client on the q of selecting the best source of fund of fund taking into
consideration the quantum of fund required their cost, landing period.
No knowledge:
Guiding corporate customers in capital restructuring guiding the client in the
minimization of the cost of debt and in the determination of the optimum debt equity mix
Exchange rate risk:
Hedging of a risks due to exchange rate, interest rate risk, economic risk and
political risk by using swaps and other derivative products.
Not publically disclose:
portfolio of large public sector corporation Planning for and assisting for their
smooth carryout promoting credit rating agencies for the purpose of rating companies
which want to go public by the issue of debt instrument
STRATEGIES FOR FUND BASE AND FEE BASE SERVICES

1. Customer Relationship:
'Knowing Your Customer' is a concept, which is easier said than practiced. Banks
face several hurdles in achieving this. In order that the product lines are targeted at the right
customers, it is imperative that an integrated view of the customers is available to the banks. The
benefits flowing out of cross selling and up selling will remain a far cry in the absence of this
vital input. In this regard, the customer databases available with most of the public sector bank.
2. Mechanization & Technology Issues
Retail advances calls for huge investments in technology. Whether it is setting up of a
customer relationship management system or establishing loan process automation or providing
anytime, anywhere convenience to the vast number of customers or establishing channel /
product / customer profitability, technology plays a pivotal role.
The issues involved include adoption of the right technology at the right time and at the
same time ensuring volumes and margins to sustain the investments. It has also to be added in
the same breath that without adequate technology support, it would be well nigh impossible to
administer the growing retail portfolio without allowing its health to deteriorate. Further, the key
to reduction in transaction costs simultaneously with increase in ability to handle huge volumes
of business lies only in technology adoption.

3. Organizational Revamping:
It is of utmost importance that the culture and practices of an institution support its
stated goals. Having decided to take a plunge into retail advances, banks need to have a welldefined business strategy based on the competitive profile of the bank and its potential. Creation
of a proper organization structure and business operating models, which would facilitate easy
workflow, are the needs of the hour. The need for building the organizational capacity needed to
achieve the desired results cannot be over-stated. This would mean a strong commitment at all
levels, intensive training of the rank and file, putting in place a proper incentive scheme, etc. As
a part of organizational alignment, there is also the need for setting up of an effective Corporate
Marketing Division.
4. Innovation of New- products:
Product innovation continues to be yet another major challenge. Even though bank after
bank is coming out with new products, not all are successful. What is of crucial importance is the
need to understand the difference between novelty and innovation the days of selling the
products available in the shelves are gone. Banks need to innovate products suiting the needs and
requirements of different types of customers.
5. Pricing Mechanism:
The next challenge is to have appropriate pricing policies in place. The industry
today is witnessing a price war, with each bank wanting to have a larger slice of the cake that is
the market, without much of a scientific study into the cost of funds involved, margins, etc. The
strategy of each player in the market seems to be undercutting others and wooing the clients of
others. The situation cannot remain this way for long. This will be one issue that will be gaining
importance in the near future.
6. Human Resources Challenges:
A realization has to drawn that automating the inefficiencies will not help anyone and
continuing the old processes with new technology would only make the organization an old
while technology and product innovation are vital, the soft issues concerning the human capital

of the banks are more vital. The corporate initiatives need to focus on bringing around a front
line revolution.
Though the changes envisaged are seen at the front line, the initiatives have really to
come from the 'back end The initiatives should aim at improved delivery time and methods of
approach good manners and best behavioral models, formulating objective appraisals, bringing
in transparency, putting in place good and acceptable reward and punishment system, facilitating
the placement of youthful staff in front-line, defining a new role for front-line staff by projecting
them as sellers of the products rather than clerks at work and changing the image of the bank
from a transaction provider to a solution provider.
7. Focus on Rural Penetration:
There is still a vast market available in rural India, which remains to be tapped.
Multinational corporations, as manufacturers and distributors, have already taken the lead in
showing the way by coming out with exquisite products, packaging and promotion, keeping the
rural customer in mind. The success of banks depends on the wide array of products and their
effective cross-selling using technology for more efficiency and for providing better and speedier
service. It appears that the scope of generating profit through retail advances rather than through
any of the traditional methods has become one of the attractive options to the bank. However, it
can be stated that while there are so many players in the fray, only those capable of addressing
the above critical success factors in the most efficient way, would emerge successful.
8. Business Process Re-engineering:
Business Process Re-engineering is yet another key requirement for banks to handle the
growing retail portfolio. Simplified processes and aligning them around delivery of customer
service impinging on reducing customer expensive one. Workflow and document management
will be integral part of process changes. The documentation issues have to remain simply both in
terms of documents to be submitted by the customer at the time of loan application and those to
be executed upon sanction.
FACTOR AFFECTING PROFITABILITY OF BANK

o STATEMENT OF THE PROBLEM:
There are very few studies done on the shift to fee based activities from fund based
activities. It is interesting to evaluate whether the fee based services have an impact on the
banks profit margins and retention of its customers. Banks are witnessing a growth in their noninterest or fee-based incomes because of changing psychology of customers who favor
convenience as major factor.
o OVERVIEW OF LITERATURE
Most of the studies about profitability aspect of banking sector have studied the
performance of banks during the post-liberalization period. Days are gone when RBI use to
dictate the interest rates of banks through direct controls. This naturally resulted in assured
interest income too with fixed interest gap for all banks. Various studies have been done so far on
profitability aspect of banks. Their impact on profitability and customer behavior which justifies
the research study on this aspect.
o CONCEPTUAL FRAMEWORK
There is an analytical framework in which the profitability of banking institutions is
determined. Profit is a variable dependent on factors like income from interest, other sources

including fees and commission, recurring expenditures and provisions made. Fee-based income
constitutes a major portion of a bank's other income as well as utility of bank services made by
its customers.
o HYPOTHESIS OF THE STUDY
The null hypotheses framed are that there is no linkage in fee based policies of banks and
their profitability. That there is no linkage between fees based policies and the customer
behavior.
o RESEARCH METHODOLOGY:
Coverage Universe of the Study The universe of the study consists of the banks in
Maharashtra Public, Private and Urban co-operative banks. Having their corporate head offices
located within Maharashtra and working with CBS. This research specifically focus upon
banking only where banking (branch level) is found appropriate for studying customer
psychology and wholesale banking suits the profitability aspect.
o RESULTS AND DISCUSSIONS
The statistical figures clearly indicate an increasing share of other income sources of
banks. The liberalization policy with advanced technology base has made banks to explore well
even in commodity market which has elevated the Graph of income from this source
significantly. On the basis of these parameters the study concludes the following:
Share of Commission Exchange and Brokerage in Other Income days are gone when
bankers were traditional based dealing priority with lending and deposits. Today they are
primarily merchant bankers dealing with so many transactions ranging from liaison of an
insurance policy to investment in stock markets by their client.
PROCESS OF FUND FLOW
u t
oam
givenL
ur ity
coleS
y ou
from
ihfxo nof
dateW
ot hebank
G
k uchstand
B
interacvym
youatch w
ith
1)
1)
1)
1)
1)
1)
1)
Go to the bank
2) Bank is very much interact and attach with you
3) Security collect from you
4) Loan amount given

5) With a fixation of date you have to pay interest and pay the money back to the bank.
PROCESS OF FEE FLOW
u
d
O
c
k
b
f
n
r
p
w
s
il
v
ta
o
m
e
h
y
reC m
im
eustoqi m
erdiat
ca sh
D edu ct
gich eargvto esandm
oucli ten
sco ithunk at
D
bailw
1) Discount a bill with a bank.

2) Customer required immediate cash.
3) On due date bank collect from another person with whom customer has to recover the
money.
4) Deduct charges and give amount to client.
CASE STUDY
INNOVATIVE FEE BASE AND FUND BASE PRODUCT OF IDBI BANK
IDBI Bank Limited is today one of Indias largest commercial bank. An Indian
financial service company headquartered Mumbai, India. Founded in July 1964 RBI categorized
IDBI as an "other public sector bank". It is Headquarters in India CEO: Rajender Mohan Malla,
Key people is M.S. Raghavan (CMD) Bal Krishna Batra, Employees 15,435 (2012)
Products:
Consumer banking, corporate banking, finance and insurance, investment banking
mortgage loans, private banking, private equity, wealth management, Agriculture Loan.
Objectives of IDBI
The main objectives of IDBI are to serve as the apex institution for term finance for
industry in India. Its objectives include:
Co-ordination, regulation and supervision of the working of other financial institutions
such as IFCI, ICICI, UTI, LIC, Commercial Banks and SFCs.
Supplementing the resources of other financial institutions and there by widening the scope
of their assistance.
Planning, promotion and development of key industries and diversification of industrial
growth.
Devising and enforcing a system of industrial growth that conforms to national priorities.
Functions
The IDBI has been established to perform the following functions To grant loans and advances
IFCI, SFCs or any other financial institution by way of refinancing of loans granted
by such institute To grant loans and advances to scheduled banks or state co-operative banks by
way of refinancing of loans granted by such institutions which are repayable in 15 years. To
grant loans and advances to IFCI, SFCs, other institutions, scheduled banks, state co-operative
banks by way of refinancing of loans granted by such institution to industrial concerns for
exports.
To discount or re-discount bills of industrial concerns.
To underwrite or to subscribe to shares or debentures of industrial concerns. to
subscribe to or purchase stock, shares, bonds and debentures of other financial institution To
grant line of credit or loans and advances to other financial institutions such as IFCI, SFC To
grant loans to any Industrial concern.
Guarantee:
To guarantee deferred payment due from any industrial concern. To provide technical,
legal, marketing and administrative assistance to any industrial concern or person for promotion,
management or expansion of any industry. To guarantee loans raised by industrial concerns in the
market or from institutions.
Provide consultancy and merchant
Planning, promoting and developing industries to fill up gaps in the industrial structure in
India to act as trustee for the holders of debentures or other securities.
The IDBI bank advantages:
Maximum funding
Attractive rate of interest
Interest rate on daily reducing balance
Simple documentation

Personalized service
Persons loan from IDBI bank is targeted to the salaried individuals.
Following are the variants of personal loan
Personal loans to salaried individuals
Salary account with in- built overdraft facility
Over draft facility to pensioners of IDBI bank ltd
IDBI banks loan against property can be availed against pledge of:
Equity shares dematerialized shares up to 50% of the market value.
Mutual funds units mutual funds up to 50% of NAV
RBI bonds (8% saving bond)
Life insurance policy(margin15% of surrender value)
National saving certificate(margin 20% of accrued value)
Kisan vikas patra (margin 20% of accrued value)
IDBI bank also provides 24*7 hour services:
Phone banking:
It is availed through IVR that is interactive voice response to our phone banking
executive. IVR is self service for customer to access the banking service. With customer
ID and telephone personal identification number.
Mobile banking technology:
Through sending SMS to each customer getting cheque book alert, statement request,
balance enquiry, bill payment, last three transactions, DEMAT account.
INNOVATIVE RECENT PRODUCT OF IDBI

HOME LOAN
IDBI provide home loans or constructing a home, purchasing a ready built house, residential
plot and even for re-financing existing loans you may have availed from other banks or housing
finance companies.
ADVANTAGES OF IDBI BANK ULTRA FLEXIBLE HOME LOANS
Maximum funding
Flexibility of choosing between floating or fixed interest rate
Attractive rate of interest
EMI on daily reducing balance
Personalized door to door services
Simple documentation
Legal and technical assistance
Balance transfer facility
Reassessment and adjustment of applicants loan eligibility in case of change of income and
residence status.
EDUCATION LOAN
Education loan from IDBI bank aims at providing financial support to needy students for
giving higher education in India and abroad. With an area of services to choose from an easy
repayment options, IDBI banks makes sure complete financial banking.
AUTO LOAN:
With IDBI Bank's auto loan you get a higher sanction for funding your dream Vehicle
and also quick processing of the loan. It is Industry Banking, Financial service, non banking
financial institution, mutual fund etc.
Loan against property:

IDBI bank provide loan against property which can be used for:
Education
Business
Marriage
Purchase or improvement of property
Medical treatment or any other personal need
PRIMARY SURVEY OF IDBI AND CUSTOMER

1) Do you like all product of IDBI bank
(a) Always
(b) Yes
(c) No
(d) Never or other bank
10% people never go

25% people like
majorityof they like icici bank
25% of the people like IDBI bank service but not that extent and they suggest they also
improve service for normal people.

10% of the people never go for service because they think that the service only to develop
industry not for them.
Majority of they go for ICICI because they think that bank provide prompt service,
innovative product, uniformity create cooperate atmosphere.
1) You took a loan for tax deduction from the bank.
(a) No for personal use
(b) No for purchasing house
(c) Yes obviously, Educated people always want to save tax
(d) Yes because show less income
majority
take
loanuse
for
35%
takenthey
loan
for save
tax
10%take
for
presonal
purchasing house
35% of person earning high then the profession

Example: Most of the time in the diamond market they provide salary in white and black
money only and if they got cheque then for tax saving they take a loan to reduce tax or
eliminate tax.
10% take for personal luxury and comfort like auto loan, Vehicle loan.
Majority of they take for meeting basic needs of life like house.
3) For safer custody of money in which instrument you invest

(a) Insurance companies
(b) Fixed deposit
(c) Shares
(d) Mutual fund
some of they are not aware

75%
invest
in fixed
deposit
10%
invest
in shares
about
mutual
fund
75% person wants to secure their money, having no risk. Therefore, they invest in bank
fixed deposit.
10% invest in shares because they think if you take more risk in the market if market is
stable or at growing stage you earn a lot and if market is not good then you lose your
money.

Some of they are not aware about mutual fund for that they have to advertise and interact
more with customer
4) Return must be high in this following product

(A) Bank
(b) Share market
(c) Capital market
(D) Insurance
25% says
that capital
appretiation
only in share
market

65% person
says that
return fixed
in bank
now-a-days
person pay
premium for
protecting
life of family
member.
25% invest in share market, they are risk taker and only for capital appreciation
irrespective of market condition.

65% think that always return is fixed in bank especially in fixed deposit where the risk is
not there at all.
Now-a-days people also aware about insurance they invest for protecting life of family
member.
5) For you we serve as a loan product which did you like most
(a) Education loan
(b) Marriage loan
(c) Purchasing property- housing loan
(d) Vehicle loan
10% of
Education
loan is
taken by
students
2.5% of
marriage
loan is
taken
35% of
housing
loan is taken
by salaried
people
6% of
people taken
a vehical
loan for
their
comfort
As per the todays competitive world education is compulsory each people do not have
capacity to pay for it, 10% people think that for doing MBA we must have to take loan
because very high fees but we prefer private bank only for faster service and IDBI bank
documentation is high, very slow process for loan.
2.5% people taken loan for marriage if they do not have capacity.

35% people take housing loan for their living better life with their family.
6% taken loan for their comfort and luxury provide to their family member and now a
days it is normal to take a loan for luxury by common man.
SUGGESTION FOR RESEARCH
That there is no linkage in fee based policies of banks and their profitability. That there
is no linkage between fees based policies and the customer behavior.
IDBI bank provide better service to the customer as per over all survey 46% like
IDBI service.
Through this survey we identified that ICICI bank provide better
Service than IDBI in following area:
Fastest cheque clearing procedure
Fast in giving services to the customer
Uniformity
Need and understanding of customer behavior
Prompt action of complaint
Responsive in nature
IDBI must create innovative product so customer attract automatically.

ICICI must create innovation so that the customer is not switch to another bank.
IDBI must have to retained customer and by quality product they get new
customer also.
RECENT NEWS
Big blue is going big brother, providing technology to Indias INDUSIND bank which
tracks customers location and activity and uses the information to push them promotions.
The technology is embedded within the bank various channels-Internet, ATM, SMS,
phone and branch as part as of a wider overall of its front office aimed at improving
personalization .
Sumant kathpalia , head , consumer banking , indusind bank says: IBMs new
technology helps us understand customers individuals and prepares us to responds more
pervasively to the growing opportunities within the digital , social and mobile market
places..
In a first- of- its- kind deployment , indusind is using the technology developed by IBM
research in a bid to connect customers with contextual information which can be used to
offer personalized, location- based recommendation an offers a real time.
Bank customers who opt in to service will see their location and activity logged and
cross-referenced, meaning that as they conduct daily transactions-such as buying airline
tickets or shopping at the mall-they are sent relevant promotions by e-mail and text.
Retail inflation based saving certificates from November: raghuram rajan.
The reserve bank will introduce consumer price inflation-linked savings certificates by
November to provide sum cover to households, rahuram rajan.
FINDING
As per the growth opportunities especially in banking set witness fast growth due to
innovative product, retained customer, service quality, high consumption.
High growth of banking sector emerging fast growth and rapid growth into the economy.
Person is highly interested in personal growth and increases their standard of living which
automatically leads to developed country as well.
Banks now undergone major transformation like in technology, infrastructure, service, and
also innovative strategy like cross selling, packed selling, at the same time new players are also
entering this higher growth sector, creating competition between different banks.
Also public sector bank adopting new strategy, Innovative product and try to give quality
product to retain customer,
Example: SBI bank opened a branch in villages with the help of government
provide loan to
farmer and also improve habit of customer to invest in bank and not keep with them if they kept
with them then it is not provide any interest or capital appreciation.
CONCLUSION
There is a need of constant innovation in banking product through this more finance shift
from customer to bank and bank is not keep all the money with them they invest in different
shares, debenture, capital market, money market, loan syndication, loan given to other bank from
this bank earning profit and distribute them to the customer.
The bank required to developed their product by innovative scheme, differentiation in
product, reengineering , micro planning their product marketing of product in such a way
customer attract on the spot and buy product immediately.
Growth of banking industry in future would depend upon the capacity building of the
bank to meet the challenges and make use of this opportunity in such a way that bank will get
more profit and well development in banking industry.
Bank has to understand interest area of the customer and developed product as per their
requirement
Example: Today modern world the education is compulsory, studying abroad is not possible for
common man so through bank they can go for studying abroad if interest is very high, no quality
service, no response then no one will go for this.
BIBLIOGRAPHY
Ujjwala Shahi: Banking in India-past, present and future.
O.P. Agarwal: Modern banking of India
IDBI bank
IDBI website
Innovation in IDBI banking product- Kiran M. Rege
P.R. Brahmananda: money, income, prices in 19th century India.
K.C. Sharma: Modern banking in India
Indian financial system: Niti Bhasin.
Articles related to IDBI bank latest news:

IDBI Bank to declare Kingfisher Airlines wilful defaulter:
Vijay Mallya:
CHENNAI: IDBI Bank has started the process of declaring Kingfisher Airlines a "wilful
defaulter". The airline owes the bank Rs 750 crore. IDBI is among a consortium of banks which
has lent money to the beleaguered airline. Kingfisher is the country's top loan defaulter with
banks having an exposure of Rs 7,000 crore.
Other banks like SBI (the lead bank for the Kingfisher loan) and Punjab National Bank are
also ready to declare the airline a wilful defaulter after a report by Earliest & Young pointed to
gaps in its running. United Bank of India, which is also part of the consortium, has already
initiated process to declare the company a defaulter.
"The process is in an advanced stage and we would send out a notice declaring them as a
wilful defaulter in a couple of weeks. Last week, we submitted all papers relating to the account,
such as statement of accounts, account opening form and cheque books, to the CBI for the
agency to start a preliminary enquiry against the company," M S Raghavan, chairman and
managing director of IDBI Bank, said on Saturday.
IDBI bank started to give housing loan on festivals
As a festive season offer, IDBI Bank has decided to offer home loan and auto loans at base
rate (currently 10.25%). IDBI Bank has also decided to waive processing fees for both home

loans and auto loans during this period. All new borrowers can avail this facility from October 9,
2013.
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UNIVERSITY OF MUMBAI

NAGINDAS KHANDWALA COLLEGE

IN THE PARTIAL FULFILLMENT OF

UNDER THE GUIDANCE OF

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

Advantage of Primary Survey:

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

FUND BASE ACTIVITIES

FEE BASE ACTIVITIES

Comparative study of fund base and fee base profitability of bank

DISTINGUISH BETWEEN FUND BASES AND FEE BASE SERVICES

Comparative study of fund base and fee base profitability of bank

FEE BASE SERVICE

Fund base is traditional interest

Fee base means innovation to

2) It is for longer period of time.

Long term relationship with its

role in banking revenue.

VARIOUS TYPES OF FUND BASE SERVICES

Dealing in secondary market activities. Participating in money market instrument like

Involving in equipments leasing,

Comparative study of fund base and fee base profitability of bank

INCOME FROM LENDING OF MONEY

Comparative study of fund base and fee base profitability of bank

STRUCTURE OF MUTUAL FUND:

Comparative study of fund base and fee base profitability of bank

Life insurance products

Comparative study of fund base and fee base profitability of bank

Non-life insurance products.

Collection of PPF and Payment of PPF

Collection of Government Bonds

Collection of Senior Citizen Deposits

Receipts/payments work of Postal/Railways

Franking of Stamps of various documents

Collection of Stamp Duty

Comparative study of fund base and fee base profitability of bank

AGENT AND BROCKER

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

Working Capital Finance:-

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

VARIOUS TYPES OF FEE BASE SERVICES

Comparative study of fund base and fee base profitability of bank

TYPES OF FEE BASE INCOME

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

SERVICE RELATED TO FOREIGN COMPANY

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

Parties involve in letter of credit:

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

Comparative study of fund base and fee base profitability of bank

y with the form of

Comparative study of fund base and fee base profitability of bank

period in the form

SOURCES FROM THE BANK IS GETTING PROFIT