Miami Lyn B.

Fernando
08 Mayon Ext. San Gabriel Village, Tuguegarao City, Cagayan
Personal Mobile: +63 9752631280
Email: miamilynbatugalfernando@gmail.com
CAREER HIGHLIGHTS
Graduate of Bachelor of Science in Hotel and Restaurant Management and Tourism Management
On-the-job training in Hotels, Restaurant and Travel Agencies in the Philippines
Had work experience as a Butler, Food Service Attendant and Management Trainee(Overseas)
Awarded as Employee of the Month for achieving the highest up selling sales per week and for
performing well in reaching monthly sales target
Highly motivated and goal-oriented with excellent multi-tasking, communication and
interpersonal skills
WORK EXPERIENCED
The Sultan Center (Wokhay &Prime and Toast)
Cashier/Waitress
May 19, 2014 to June 30, 2016
Duties and Responsibilities
Responsible in accepting cash payments, processing k-nets and credit cards. Performs cash and
credits reconciliation
Ensures customer receives prompt and efficient service.
Takes customers feedbacks regularly to ensure service expectations
Attends to customers complaints and issues in the restaurant
Supervise the overall operations of the restaurant
Conducts daily briefings with the team
Performs daily, weekly and monthly inventory
Food Cost Control
Ordering Stocks
R E & S Enterprises Pte Ltd (Management Trainee)
June 30, 2010 June 30, 2013
Duties and Responsibilities
Understand and perform multi stations of Service / Kitchen / Sushi area

Duty roster planning, handle staff / customer complaints or issues

Role model to staff and train them on all staff functions

Control labour cost / inventory / wastage / cash / product yields

Perform any ad-hoc duties as required by the Chef / Manager

Maintain hygiene, sanitary & cleanliness standards

Supervises preparation and positioning of people

Maintain critical standard: holding times, service speed and quality, raw and furnished
product quality

Can perform all crew functions including maintenance

Follow up on procedures that support market promotions during shifts

Conduct staff interviews based on guidelines

Plan the staff roster

Responsible for staffs payroll and store personnel files

Uses S.O.P to verify staff performance and give feedback to the management team

Enforces security and safety measures on the shift

Issham International Corporation (F&B Service)

May 27, 2009 May 2,2010
Duties and Responsibilities
Serves the Royal Family and their guests during gatherings and performs the following tasks:
Attends to guests needs
Checks table set ups
Perform Housekeeping
Stock checking and ordering
EDUCATIONAL ATTAINMENT
Bachelor of Science in Hotel and Restaurant Management and Tourism Management (June
2004-March 2008), Saint Paul University Philippines, Tuguegarao City, Cagayan
Veridiano Academy Foundation (June 2000-March 2004 Sto. Nino,Cagayan
Sto. Nio Central Elementary School (June 1994-March 2000), Sto. Nio, Cagayan

SEMINARS AND TRAININGS ATTENDED

Handling Customer Feedback Workshop
R E& S Enterprises, Singapore
March 10, 2011
Food and Beverage Safety and Hygiene Policies and Procedures
Oriton School Pte Ltd, Singapore
November 26, 2010
Training for Food and Beverage Services
Dar-Al Ghouroub Palace Agadir, Morocco
January 8, 2009-February 12,2009
National Certificate II for Food and Beverage Services
TESDA, Sta. Cruz Manila
July 15, 2008
On-The-Job Training
Grand Boulevard Hotel Manila
Food and Beverage and Housekeeping Department
May 21, 2007-June 4, 2007
March 1, 2007-April 4, 2007
The Baron and Travel Corporation
Travel and Tours Operations
Makati, Philippines
May 8-19, 2007
Apprenticeship by Experience Program
Hotel Operations and Services, Vessel Familiarization and Safety on Board
Superferry 18
October 9-13, 2006
PERSONAL BACKGROUND
Born in Bulanao Tabuk, Kalinga on May 1, 1987. Interests include traveling and sports such as volleyball
and badminton
REFERENCES
Mr. Muhammad Rafi
Assistant Restaurant Manager
Prime & Toast
Contact number: +96594434688
Mr. Parvez Ahmed Khan
Restaurant Supervisor
Prime & Toast
Contact number: +96566089730
Mr.Altaf Patel
Assistant Restaurant Manager
Wokhay Fresh Asian Dining Restaurant
Contact number: +96550479900