Mathew Looney

5436 Ridge Street

El Paso, TX 79932

(915) 401-4107
mglooney@miners.utep.edu

Summary of Qualifications
I am a self-motivated, hard-working college student looking for a job that will allow me to use my skills
to enhance an organization. I have proven my ability to aid management in following the standards set by
the company. I possess the skills necessary to coordinate multiple responsibilities and meet deadlines. I
have advanced technology skills, as well as strong public speaking and customer service abilities that
allow me to work with diverse populations.

Work History
2014- Current
El Paso, TX

The University of Texas at El Paso

Contact Center Representative
- As a member of the Enrollment Services Technology Group,
answered calls for various departments of the University regarding
financial aid, payment, registration, and testing.
- Consistent in upholding standards set by the department and Federal
Organizations.
- Provided customer service in different settings including over-thephone and face-to-face.
- Aided management in training of new employees and ensuring the
productivity of monthly meetings.

2013-2014
El Paso, TX

Harley Davidson
Runner
- Organized and sorted files regarding accounts receivable, accounts
payable, write-offs, collections, as well as sensitive customer
information
- Responsible for retrieving plates, liens, and tax information at
various locations in El Paso as requested by the Finance Department
at Harley Davidson
- Assisted in reviewing and satisfying company orders for events held
by the company.
- Aided management in maintaining standards set by the company by
adhering to rules and regulations set at the time of my employment

Education
Bachelor of Business Administration in Computer Information Systems
The University of Texas at El Paso (UTEP)

Anticipated: Dec 2017

General Studies
El Paso Community College (EPCC)

Attended: Aug 12-15

Overall GPA: 3.2/4.0

Memberships
-

National Service Fraternity, Alpha Phi Omega, Member

Skills
Communication
- Assisted over 5,000 students in over-the-phone situations
- Aided more than 1,000 students in face-to-face situations
- Assisted supervisors in work study led meetings
Leadership
- Assisted management in training of new employees
- Provided performance-based review of employee progress to management
Organization
- Responsible for the handling and organization of company files
- Planned and Organized an event for the La Posada Shelter for Battered Women
- Resolved scheduling conflicts for multiple departments throughout the University