LAUREN SHORE

13912 W Raintree Ct,

Daleville, Indiana, 47334

(765) 730-6020
shorela@comcast.net

EMPLOYMENT HISTORY
07/2015 - 09/2016

Tier 2 iOS Advisor

Concentrix

Taking technical support phone calls for Apple products and services.
Experienced with customer service skills and the ability to analyze and resolve problems described by
customers.
Have learned basics about the hardware and software of Apple products (Mac computers, iPhones, iPods, etc).
Experienced in managing time and tasks to ensure completion in correct timeframes
Working with newer advisors to teach them best practices for taking calls
Proficient in takings notes over every interaction with customers; information would include the issues that arose,
troubleshooting steps, and resolutions

04/2015 - 07/2015

Sales Associate

Justice

Assisting customers on the sales floor

Maintaining cleanliness and tidiness of the front of the store
Assisting at the cash register in a timely manner
Unpacking and tagging new merchandise
Moving displays and organizing the store

05/2014 - 08/2014

Assembler

Maxon

Provide help during summer hours to other employees in the factory

Assembled line burners

04/2014 - 05/2015

Game Room Attendant

Chuck E Cheese

Maintaining the appearance and cleanliness of the front of store

Maintaining the cleanliness of games and ensuring that they are stocked with tickets and operating as expected
Interacting with customers and children to ensure they are having a great time
Experience with working in costume and working with choreography
Worked with new hires to help them learn the roles of the job
Experienced in hosting children's birthday parties in the showroom

EDUCATION HISTORY
05/2019

Ivy Tech Community College

05/2014

Burris Laboratory School

10/2016

Indiana School Of Phlebotomy

Dental Hygiene, Associate Degree

High School, High School
Phlebotomy, Indiana Certified Phlebotomist

Earned the Indiana Phlebotomy Technician Certification through this institute

CERTIFICATIONS & HONORS

10/2016
Earned CPT certification

Nationally Certified
Phlebotomy Technician

NHA