Adults I Final Exam Headway Elementary

READING
Here is a maintenance work order. Read the following telephone
conversation and complete with the correct information. Then,
answer the questions:
A: Hello.
B: Hello. May I talk to Mr. Smith, please?
A: Hold on a second, please.
--------A: Hello?
B: Mr. Smith?
A: Yes.
B: Oh, hello. I am Leanne Hoover. I talked to you on March 2nd . I
asked you to repair the air conditioning of the Artwork department.
Seven days have passed and the air conditioning has not been fixed.
A: Oh, yes. I remember talking you. The problem was on the 32nd
floor, right?
B: No, it was on the 31st. You told me you had all the information!
Now I see why the air conditioning has not been fixed!
A: Well, I am sorry. The problem is that we have had a lot of work to
do lately and there have been some delays. We are terribly sorry.
B: All right. Can you tell me how much it will cost?
A: $355. Labour and materials included.
B: Thats all right.
A: I just need to confirm your account number. Was it 5739-2?
B: No, it was 5793-2.
A: Ok. Then, I have everything I need. We will be starting
immediately.
B: Ok, thanks. We will really appreciate that! It is too hot to work
without air conditioning!
A: Ok. Is there anything you need?
B: No, thats all. I will be seeing you. Thanks.
A: Bye.
B: Bye.
MAINTENANCE WORK ORDER
JOB DESCRIPTION
Department: ARTWORK
Date:
____________
Person making request: LEANNE HOOVER
Phone: X1294
Location of building: HEADQUARTERS
Room: 3143
Date needed: as soon as possible
Description of project: fix the air conditioning on the ___________ floor
Reason: air conditioning has been out of order for __________ days
and it is too hot to work efficiently
Department supervisor: Samuel Martin
Account number: ____________
Budget code:
Not Available

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-**-*-*
MAINTENANCE
Work order
number: 788
Estimated cost:
Labour: $________
Material: $70
Processed by: KP
Estimated date of completion: 3/16/91
Now, answer these questions:
1- In which department does Leanne Hoover work?
a- Maintenance
b- Artwork c- Headquarters
d- Project
2abcd-

Where is Leannes office located?

on the 31st floor of the branch office
on the 12th floor of the headquarters building
on the 57th floor of the branch office
on the 31st floor on the headquarters building

3- How urgent is the repairing needed?

a- immediately b- no urgency
c- as soon as possible
d- take
your time
4- According to this work order, how long will it probably take to
repair the air conditioning?
a- 7 days
b- 10 days
c- 14 days
d- 20 days
5- In the context of the passage, the word efficiently means............
a- slowly
b- effectively
c- co-operatively
d- carefully
6- What is the budget code for Leannes department?
a- 5793-2
b- 788
c- 1294
d- There is not any code
number.
WRITING
Choose ONE of the following topics and write about it in 150-200
words:
a-

Think about your worst holidays and write about it. Remember to
include the following information: the place you went, the people
you went with, explain why you say they were the worst holidays

b- Write a letter to a penfriend telling him/her about your life, the

place where you live, how you spend your free time, etc.