Professional Documents
Culture Documents
India An IT Perspective
ITES The Future Directions
e-Governance : India vs. Bharat
The IT Culture of India A Comment
PART I :
India An IT Perspective
IT Culture in India
Case of a boy in Rural Bharat
Case of a broken marriage
Case of neglected road maintenance
Case of a growing population 118 Crores in
July 2009
Case of a food court in NCR
Case of a skyrocketing Sensex from 6451
to 12285 in 365 days and crash that of
Thats history .
I
6,341,451
6,000,000
5,046,558
5,000,000
3,809,724
4,000,000
3,124,422
3,000,000
2,344,617
2,000,000
1,000,000
0
2002-03
2003-04
2004-05
2005-06
2006-07
2007-08
5,490,591 5,522,167
5,000,000
4,614,724
4,000,000
3,632,619
3,035,591
Units
3,000,000
2,293,643
2,000,000
1,000,000
0
2002-03
2003-04
2004-05
2005-06
2006-07
2007-08
1,822,139
Units
1,500,000
1,000,000
850,860
431,834
500,000
50,974
88,831
2002-03
2003-04
177,105
0
2004-05
2005-06
2006-07
2007-08
Households accounted for 44% of the market growing 150%, Businesses accounted for
56% of the market growing 93%
Business
Total DTPs
6,000,000
5,490,591
5,000,000
4,614,724
74%
Units
77%
3,000,000
72%
3,035,591
40%
81% 2,293,643
2,000,000
1,000,000
60%
75%
3,632,619
4,000,000
26%
1670880
19%
23%
28%
25%
0
2001-02
2002-03
2003-04
2004-05
2005-06
2006-07
Units
100,000
89,161
90,189
2005-06
2006-07
80,000
60,000
56,544
53,330
49,165
40,000
20,000
0
2002-03
2003-04
2004-05
2007-08
11
7,200
7000
6,009
6000
4,124
000 Units
5000
3,127
4000
2,504
3000
1,456
2000
1000
Entities
1,848
1,127
350
651
0
Mar
'99
Mar
'00
Mar
'01
Mar
'02
Mar
'03
Mar
'04
Mar
'05
Mar
'06
Mar' Mar'08
07
(Entities are establishments/individual with internet connection; an entity may house/ be multiple user/s)
Internet
penetration by
Town class
Overall
Top 4 Metros
Next 4 Metros
Other 8 Metros
Remaining 6 Metros
Internet
penetration among
households by SEC
46%
50%
42%
46%
28%
Home
21%
25%
17%
16%
11%
SEC A SEC B SEC C-
43%
16%
6%
13
HT 31 JULY, 2008
Strong Rupee Erodes Growth for IT Giants
HT 31 JULY, 2008
Top 10 IT Companies in India 2007-08
Revenue( Rs. Crore)
Company
Growth (%)
2006-07
2007-08
2006-07
2007-08
TCS
17560
21465
34
22
Wipro
13252
16884
41
27
Infosys
13240
15758
45
19
HP India
11917
15454
37
30
IBM India
8245
10179
52
23
Ingram
Micro
6896
8620
25
25
Satyam
Computer
6111
7889
34
29
Cognizant
4584
6310
83
38
USD Billion
5.4%
DOMESTIC MARKET
4.7%
EXPORTS
1,630,000
4.1%
3.6%
1,293,000
3.2%
2.6%
1.2%
1.4%
37.4
522,250
190,000
28.4
284,000
12.1
9.8
1.8
FY98
3.3 2.7
FY99
4.2 4.0
FY00
5.9
6.2
FY01
7.7
5.8
FY02
13.2
13.3
8.2
3.0
18.3
13.5
6.0
4.7
24.2
21.6
16.1
Direct
Employment
31.9
670,000
430,114
230,000
47.8
1,058,000
830,000
1.8%
Of GDP
2.8%
8.3
15.9
10.2
6.3
FY03
FY04
FY05
FY06
FY07E
Airlines and
Transportation 2.1%
Other 8.4%
Healthcare 3.0%
Construction and
Utilities 4.0%
Media, Publishing
and Entertainment
4.2%
BFSI
38.1%
Retail
7.6%
Manufacturing
12.9%
Hi-tech / Telecom
19.8%
10 Year
Target
Achieved Required
200020082008
2010
Domestic
$ 15 Bn
23.0%
25.4%
13.7%
Exports
$ 60 Bn
31.2%
33.7%
21.9%
Total
$ 75 Bn
29.0%
31.4%
20.1%
1.
2.
3.
4.
5.
1.
2.
3.
4.
5.
Genpact India
WNS Global Services
IBM Daksh
Transworks Information
Tata Consultancy Services - BPO
38 Years
PC
16 Years
Television
13 Years
Internet
4 Years
Initial hype
Learning, experimenting, Investing
New wave technology & equipment
Infrastructure consolidation
to critical mass achievement
Metcalfes Law
The more people who use your software, your
network, your standard, your game, or your
book, the more valuable it becomes, and the
more users it will attract, increasing both its
utility and the speed of its adoption by still more
users.
Technologies
Social setups
Businesses
Political arena
Computer Technology
*
*
*
*
*
*
Communications Technology
*
*
*
*
*
*
*
*
Sumerion Writing
Telephone invented
Colour TV demonstrated
Cable TV / Cell Phones
CD-ROM games
Digital Phone services
Internet thru Cable Channels
WAP Technology
Information Technology
* Both these technologies are coming together
* And that is called - Information Technology
*Also referred to as
Computers - Communications Technology
Information Technology
Is organizationally
neutral
Can shrink an
organization by
increasing
managements span
of control
Can make an
organization more
responsive
Can help us
compress time
Can help us
overcome
geographical
restrictions
Can help us
restructure
business
relationships
Organizational
Efficiency
Free Market
Individual
Effectiveness
Regulated Free
Market
Inter-Orgl
Competitive
IT for Efficiency
Low
High
High
Big IT
IT Stars
Spenders
IT for Effectiveness
Low
IT
Laggards
Cautious IT
Spenders
Indias Stakes in IT
(In US $ Billion)
2009
17.0
2006
7.30
Indian IT Industry
36.3
47.0
935.6
1198
reach US $ 60 Bn @ CAGR of 28 %
contribute 7 % to Indias GDP by 2010, from 4.7 % at present
create 8.8 million jobs directly/indirectly.
IBM Bharti
HP Bank of India
WIPRO Sanmar Group
Dabur Accenture
TCS Department of Company Affairs
The latest trends in IT business -- BPO companies alight from metro to smaller towns
There are about 450 BPO companies in India which
employ about a million workers
Next big opportunity for the Indian software industry in
the development and implementation of RFID (radio
frequency identification) based software solutions
Domestic IT services expected to grow at 7.5 %
cumulative growth between 2003-2008
IT majors are eyeing outsourcing for growth :
TCS, WIPRO Spectramind, HCL-BPO, ProgeonINFOSYS
New IT Hubs in India --- Apart from Metros which attract all kinds of
businesses;
Bangalore
Hyderabad
Chennai
INFOSYS - 120 acre campus
TCS - 70 acre development
WIPRO - expanding operations
HCL - 2nd largest setup outside NCR
Many more - PEROT, Cognizant, I-Soft etc.
Coimbatore
IT Implementation in India .
FMCG Sector - Focus on SCM
ITC e-Chaupal - 4000 Chaupals
HLL - more than 4500 systems
Banking & Financial Services Industry
CVC ordered banks to have 70 % txns by 31 Dec
2000
WAN, ATM, Net Banking
Call centers, Websites
Manufacturing
All major manufacturers are focussing on IT
MUL, TELCO, WHIRLPOOL
etc.
IT Implementation in India .
Oil Sector
IT Implementation in India .
Banking:
Part - II
ITES The Future
Directions
Specialized Services
Medical transcription
Legal database processing
Digital content development/animation
On-line education
Remote maintenance
Engineering & Design
General Services
Contact centres
Telemarketing/pre-sales
Consumer care
Technical support
Back office operations, accounts, financial services, etc.
Data processing
BPO LANDSCAPE
Company
Revenues
Employees
Major Clients
GENPACT
$ 493 Mn
20000
GE, LINDE,
NISSAN, GSK, AIR
CANADA
WNS
$ 224 Mn
9000
AIR CANADA,
BRITISH AIRWAYS
WIPRO BPO
$ 200 Mn
14000
AMEX, DELL
HCL TECH
BPO
$ 156 Mn
11200
Deutsche Bank,
British Telecom
IBM Daksh
$ 120 Mn
15000
Lloyds, Barclays,
Allstate
Production
(Rs. Crores)
97,000
Annual Growth
(%)
118,290
152,420
190,300
244,000
291,100
- Mail Today July
21.1
21.9
28.9
24.9
28.3
19.3
5, 2008
Part - III
e-Governance : India
vs. Bharat
E-Governance in India .
AMUL experience
E-Governance in India .
Drawerless Tables
Lockless Cupboards
Paperless work
Nameplates for staff
Disallowing lunch boxes in offices
MCD On-line
Approved
Pilot
Basis of ID
for all
e-Governance
Projects
Planned
Full
Population
Register
Local
Register of
Indian Citizens
National
Register of
Indian
Citizens
Updation and
Maintenance
through other
systems
NIN
Education
Seed, Fertilizer
Pesticide,
Marketing credit
Admission
in schools,
colleges and
hostels
Services
Registration of
Land, Property,
Shares
Agriculture
Travel
Railway,
Air, Bus
Ticket
booking
NIN
2001 15326 10056 9
Special Status
PDS
Employment
Other
Gender issues Child marriage, marital
status, maintenance of separated women
Disability,
Old-age pension,
freedom fighter
MNIC
2001 15326 10056
Proof
of
Age
Residence
Domicile
Citizenship
7
40,000
5372
3.5 million
15
1,00,000
20,000
10 million
MCD micro-chips bunking bulls -- MCD will spend Rs.4.00 lakh to install microchips
inside the stomachs of bulls bunking duty
Earlier the Civic body had successfully brought down
absenteeism among its employees by installing biometric machines at Town Hall
883 carts, each pulled by a bull, used to ferry slit and
garbage to landfill sites were bunking duty
The Chip will contain exhaustive details on the animal,
its owner and would use global positioning system
technology to trace the bulls whereabouts
HT December 11, 2008