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- 8 DISCIPLINES PROBLEM
SOLVING Solving customer quality problems is sometimes a complex task
which requires powerful tools such as 8D.
Lets have a look at 8D content and the key factors for a successful
8D:
1- 8D content
D1: Select the work group Identify customer contact, 8D pilot and
the team who will address the problem using 8D methodology.
D2: Describe the problem Understand the problem using the
appropriate data for analysis with defective samples on hands, with
the
help
of
5W2H
and
IS/IS
not.
D3: Protect the customer and analyze the non-detection causes
Prevent any further complaint by the same customer for the same
defect by implementing a quality firewall within 24 hours; and analyze
the causes which allowed us to transmit the defect to the customer.
D4: Analyze the root causes of occurrence. Identify all potential
causes using a 6M Ishikawa diagram, validate some of them and
eliminate the rest. Run a 5 Why analysis on the validated causes to
find root causes of occurrence.
D5: Implement corrective actions to prevent the root causes from
re-appearing Solve the root causes by implementing corrective
solutions.
D6: Check action effectiveness Ensure, with measurements,
metrics, data sheets and so on, that the problem does not occur
anymore.
D7: Implement preventive actions Modify the process and
procedures in order to keep a similar problem from recurring for
similar
or
future
customers
or
products.
D8: Close the 8D The manager checks that teams have rigorously
followed the methodology and developed a logical thinking. Write a
final report on the basis of the latest observations from the shopfloor
(results, 8D effectiveness, lessons learned, etc.) ; congratulate the 8D
team.