Personal & Interpersonal

Effectiveness
Dr B Karunakar
(karunakarb@nmims.com)

People seldom improve when they have no

other model but themselves to copy

-Oliver Goldsmith

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 It is not important where you
stand.

What is important is where you

are moving.
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L+1

YOU
PEER
FAMILY

L-1s
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5

You know what you are, but

not

What you can become

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 3 Types of Executives

Who can get ST results but have no idea on

the road map for their practice
Great 10 year plan but are going to be out of
business in 10 months
Who can get ST results in conjunction with
a vision for the future.

Your Challenges at
Personal Level
Professional Level

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3Challenges?
At WORK
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2
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At HOME:
1..
2..
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 Inside-Out
Primary & Secondary Greatness
Roots & Leaves
Walk the Talk
Dependence to Independence to
Interdependence

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INSIDE FIRST
Becoming
PROACTIVE

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 Why Become Pro-active
Becoming efficient and effective
Transforming the way you work
Striking work-life balance

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Pro-activeness

Freedom to choose

HABITS

Values &Purpose
Prioritizing

Discover, Learn & Apply

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FTO Stability Team/QC Team

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Freedom to choose
((You are the Creator)

Winning is an event
Being a Winner is a Spirit

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 Freedom
Stimulus to Response
Choose

Self- Independent
Awareness Will
Imagination Conscience

Freedom to Choose

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 There are two ways of meeting
difficulties: You alter the
difficulties or you alter yourself to
meet them

Phyllis Bottome

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CIRCLE OF INFLUENCE
AND
CIRCLE OF CONCERN

REACTIVE PROACTIVE

Circle of Influence

Circle of Concern
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 NEHRU V. SARABHAI HOMIBHABHA

ABDUL KALAM SATISH DHAWAN RAJA RAMANNA

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FREEDOM TO CHOOSE
OUR OWN RESPONSE
PROACTIVE
We control circumstances
by using strong values as a
Guide
We are responsible for (i)
who we are (ii) what we
have (iii) what we do
We have choice
Genes, upbringing,
circumstances are only
influences
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REACTIVE
Circumstances control us
Others are responsible for
(i) who we are (ii) what we
have (iii) what we do
We have no choice
Genes, upbringing,
circumstances are
determiners

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 Winners & Losers
WINNER LOSER
The winner is a part of the answer The loser is always a part of the
problem
The winner always has a plan The loser always has an excuse

The winner says: The loser says:

Let me do it for you.
The winner sees an answer in
every problem
The winner sees a green near
every sand-trap.
The winner says: It may be
difficult; but it is possible.
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This is not my job
The loser sees a problem in every
answer
The loser sees a sand-trap near
every green.
The loser says: It may be
possible but it is difficult.

The problem is not the other

guy
The problem, the challenge,
is the person in the mirror
And the solution is the
person in the mirror

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 APJ Abdul Kalam

LESSON 1

Be active! Take on responsibility! Work for the things

you believe in. if you do not, you are surrendering your
fate to others

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Lift yourself up by your own efforts.

Do not allow yourself to fall down or
to be degraded because you alone are
your friend so can be your enemy

BHAGAVAD GITA

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 Pray to be stronger.
Do not pray for tasks equal to your powers;
Pray for powers equal to your tasks
Then the doing of the work shall be no
miracle
But you shall

www.words4ever.com

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APJ Abdul Kalam

LESSON 2

This is my belief: that through

difficulties and problems God
gives us the opportunity to grow. So
when your hopes and
dreams and goals are dashed, search
among wreckage, you may find a golden
opportunity hidden in the ruins
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Values and Purpose
(The First Creation)

Doing the Right Things

for the Right Reason

VALUES

Community

Values/Principles

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 VALUES

YOU

PURPOSE

ROLE

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Dharma Friendship

Krishna A Few Karna

Principles/Values
From
Mahabharata
Drona Bheeshma

Loyalty Vow

Values

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 Values/Principles

Uncompromising
Unwavering
You hold it dear to your heart
You will not give-up under any circumstances

Pran Jaaye Per Values Naa Jaaye

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Action Planner

Understanding your Character

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 Understanding Self

The first step of developing ourselves is to

have an increased awareness of self and
others!

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Leadership is action,
not position

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 360-Degree Feedback
Provides performance data from multiple points of reference

Like a compass, it is a navigational tool

More powerful, reliable and accurate as compared to traditional,

single source feedback processes
The feedback tends to not only be more balanced, but harder to
dismiss due to its' broader range of input
360 feedback answers three basic questions:

Why should I improve my performance?

What do I need to improve?
How can I improve?

Action Planner: Understanding Your Character

Reflective Questions
1. Make an inventory of your character traits. Once
you have completed the exercise, ask yourself:
1. What are my strong traits? Consider them as your effective
leadership traits.
2. How are those effective leadership traits useful in leadership
situation?
3. What are my weaknesses? Consider them as your ineffective
leadership traits.
4. How might those ineffective leadership traits affect my
willingness to lead?
2. Share the inventory of your effective and
ineffective leadership traits and the mind-map with
a trusted colleague. Solicit their opinion of your
self-assessment.
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 Action Planner: Understanding Your Character

Reflective Questions
3. Consider ways you can put your effective character
traits to use.
1. At work (Apply a willingness to listen to a colleague who is
having trouble with a specific job assignment.)
2. At Home (Apply your sense of patience to your spouse and
children, or others you live with.)

4. Consider ways you can put your ineffective

character traits to use.
1. At work (Make conscious effort to acknowledge the
contributions of others.)
2. At Home (Be creative in the way you communicate with your
family or others around you.)

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Circle of INFLUENCE
AND
Circle of CONCERN

REACTIVE PROACTIVE

Circle of INFLUENCE

Circle of CONCERN
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 Action Planner

Creating a strong personal

vision

Action Planner: Creating a Strong Personal Vision

Reflective Questions
Where do you want to be in five years?
1. At work
2. At Home
Where do you want to be in one year?
1. At work
2. At Home
Think yourself as a business. Create a personal mission statement
for that business. use the following questions to shape your
statement. Try to keep your mission statement under 100
words.
1. What do you do? (manager, engineer, lawyer, etc.)
2. What do you serve? (who is your customer?)
3. What do you offer? (what service to you offer?)
4. What do your commitment? (How do you want to serve your
42 customer: promptly, efficiently, cost-effectively, etc.)

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 Prioritizing
(The Second Creation)

Things which matter most

Must never be at the mercy of
things which matter least

Exercise : Our time management skills

When we look at the activities we perform in a typical work day, we could classify them into urgent-
not urgent, important-not important categories. Reflect on the activities you perform in a typical work
day and assign a percentage to the time you spend on each of the four sections. Record the
percentages in the diagram given below.
URGENT NOT-URGENT
I
M I II
P
O
R
T
A
N
T

N
O
T III IV
-
I
M
P
O
R
T
A
N
44 T

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 Time Log

Make a daily activity time log and identify

your time wasters.

Your Time
Wasters.

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Another step of developing ourselves is to learn
how to prioritize and use our time!

URGENT NON-URGENT

CRISES PREVENTION
PRESSING PROBLEMS PROCESS FOCUS
FIRE FIGHTING PLANNING
RELATIONSHIP

NOT IMPORTANT

INTERRUPTION SOME MAIL

SOME CALLS SOME PHONE CALLS
MAIL,REPORTS PROCRASTINATION
ESCAPE READING

Leadership is action,
not position

Effective Managers Work

in Zone II

II:
I: Not Urgent
Urgent and Important
Important

III: IV:
Urgent Not Urgent
Not Not Important
Important

Leadership is action,
not position

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 Long Term to Weekly

Mission Roles Goals

statement

Long-Term Organizing

Schedule
Roles Goals Plans
Delegate

Weekly Organizing

First Things First

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FIVE STEPS

Plan Your Day

Plan your Week

Goals

Key Roles

Personal Mission

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 Self Management is

Being Effective at Workplace

And to know if you are effective at your
workplace you need to understand.

Time Management is.

Setting Objectives
Deciding Priorities

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 WEEKLY SHEET

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Sample Roles - Goals

Rough draft mission statement
Individual-Personal
Register seminar
Development
Visit Upender in hospital

Home work/Vickys class

Husband/Father
Kavyas science project

Test market parameters

Manager-New Products Interv. asst candidates
Study consumer survey

Study last test result

Manager-Research Work on bonding prob.
Network with Sunil and Prakash

Manager-Staff Development Performance review with Srikant

Visit with Rajshekhar

End of month reports

Manager Administration Salary review report

Teach yoga
R K Mutt Volunteer for funds raising

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 APJ Abdul Kalam

LESSON 3

The more up -to date the knowledge you possess, the freer you
are .
Knowledge cannot be taken from anyone except by
obsolescence

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APJ Abdul Kalam

LESSON 4

A leader can only be free to lead

his team if he keeps abreast
of all that is happening around
him-in real time. To lead, in a
way, is to engage in continuing
education.
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 Pythagoras

Above all things, reverence yourself.

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