Ronald J Wavra

420 Willow Street, Bremerton, WA. 98310

Phone (360)377-0839 Message:
Email: lonewolf975@hotmail.com
.

EDUCATION
-A.A., BUSINESS ADMINISTRATION
AMERICANINTERCONTINENTALUNIVERSITY Hoffman Estates, IL
GPA: 4.0
-Certificate, PC SUPPORTANDNETWORKING
GRAYS HARBOR COLLEGE Aberdeen, WA
GPA: 3.4.

HONORS AND ACTIVITIES

Asst. Soccer Coach, September
2003/October 2003
Washington State Youth Soccer Association; Hoquiam, WA.
WSYSA is located at:
PO Box 3125
Federal Way, WA. 98003-9998

Took the opportunity to volunteer and Assist coaching of 6 and

7 year olds for Soccer. The team did extremely well.
Graduation Honors, American Intercontinental University,
Hoffman Estates, IL.
Graduated from AIU on the Associates degree fast track program
with honors and I was able to successfully hold my G.P.A:4.0

CERTIFICATES AND LICENSES

Certificate, PC SUPPORT AND NETWORKING

WORK EXPERIENCE
Employer: Aacres Allvest (253)584-2170
Duration: 07/29/2008 – 6/18/2010
Title: Lead Staff for Community Protection
-responsible for the following tasks in the office:
-client checking accounts (posting and writing bills for client accounts)
-Monthly reconciliation
-providing coverage for receptionist when needed
-fill in for Program Directors for shift change
-Assist with time and attendance calculations
Job Duties: Live-in
-Facilitate Client requirements
-Assist in Client housework/yard work
-Assist in Client Personal Hygiene
-Assist Client in Community based activities and resources
-Work to assure safety and security of client
-Document information relevant to client duties and activities
-protect confidentiality of client information

Employer: Cowles Publishing Company (509)459-5189

Duration: 04/05/2008 - 07/29/2008
Title: Independent Contractor-News Paper Carrier
Job Duties:
-Deliver morning papers to specific customer locations

Employer: Quinault Beach Casino 1-888-461-2214

Duration: 11/2007 - 2/05/2008
Title: Night Auditor
Job Duties:
-Total/Verify All Casino Department figures dealing with Accounts and how much
money was taken in for the day.
-answer phones for Casino Front Desk
-Make Reservations for Casino Hotel
-Direct Casino Guests to the appropriate Departments for assistance or complaints.
-Help out Casino where needed.

Employer: Shoalwater Bay Casino. 360-267-2048

Duration: 05/2005 - 10/14/2007
Title: Full-Time Surveillance Officer
Job Duties:
-New agent training (TGA)
-protection of assets
-safety/security of guests and employees
-monitor/record all gaming areas of casino
-monitor/record cashier cage
-monitor/record count room
-enforce compliance w/casino internal control standards/document
non-compliance.
-video taped illegal activity.
Previous Position: Security Officer Location: Tokeland, WA
Job Duties:
-Answer phone and direct calls to appropriate departments
-Assist and greet customers
-Escort departments to mantrap with tips and bank
-Do fill requests for Table Games for Cards and Money
-Watch and observe casino patrons
-Issue keys to specific departments for daily operation
-Handle money drop at end of Casino business day
-Back management on making sure operations of casino are
enforced correctly.
Employer: SafeHarbor Technology, Inc. 360-482-1500
Title: Full-Time Temp. Call-Center Knowledge Technician for Tivo
Location: Satsop, WA
Duration: 09/2004 - 01/2005
Job Duties:
-Answer ADP phone system in call center
-Assist customers in hooking up their Tivo digital recorder to
their current cable or satellite provider
-Diagnose and troubleshoot Tivo DVR problems dealing with hookup issues, Software
problems, General Networking troubleshooting issues, and cable or satellite channel
changing problems
-Calls taken a day usually consist of any where between 30 to 50 calls a day

Employer: Rich Hartman s Five Star 360-533-7982

Title: Detailer Location: Aberdeen, WA
Duration: 02/2004 - 09/2004
Job Duties:
-Clean and detail vehicles for customers and company
-Deliver finished detailed vehicles to both Chevy and Ford
Dealerships.
-Assist Detail Shop where needed.
-Received a written Business Recommendation from Detail Manager

Employer: PEPBOYS 1-800-PEPBOYS

Title: Asst. Commercial Manager/ Sales Location: Bremerton, WA
Duration: 04/1998 - 10/2000
Job Duties:
-Responsible for maintaining smooth operations of retail auto
parts store.
-Resolved customer service issues and assured client
satisfaction.
-Answered 8-line telephones and performed Cashier duties.
-Sold and diagnosed auto parts to clientele.
-Received and maintained inventory merchandise throughout the
store.
-Delivered parts to specific fleet accounts.

Employer: Schuck's 360-478-0134

Title: Asst. Manager/Merchandise Pro Location: Bremerton, WA
Duration: 08/1996 - 04/1998
Job Duties:
- Assisted management in the daily operations including opening
and closing store.
- Helped resolve customer issues and assured customer
satisfaction
- Delegated work sections to employees
- Handled monies coming into the store and made needed bank
deposits when necessary.
- Sold and diagnosed auto parts to clientele
- Received and maintained inventory merchandise throughout the
store.
- Answered 6-line phones and performed cashier duties on 1 of 2
tills.

Employer: Wal-Mart 360-874-9060

Title: Stocker/Sales Location: Port Orchard, WA
Duration: 01/1996 - 08/1996
Job Duties: Started off in the Tire Lube Express shop.
-Lubed all 15 specific lubrication points on the vehicle
- vacuumed out vehicles
-filled needed fluids in the vehicle
- Provided needed service to customers when asked.
- Sold hardware to customers
- mixed and sold paint
-stocked and replenished inventory merchandise for department
- Helped other associates cover their departments when they
were out.

SKILLS AND ABILITIES

-Experienced in PC building, repair and
maintenance.
-10 Plus years in the customer service field
- Experienced in Windows 95/98, 2000 and XP platforms.
A team player who jumps in and takes charge
-Proficient with Microsoft
Office.
-Dependable and Hardworking
-Trustworthy