Q&A Expert Answering

Directions
Table of Contents
1. Introduction
2. What is Q&A?
3. Reminders
4. Answering guidelines
5. Answering directions
6. Examples
7. Things to avoid
Welcome to Chegg!
We are excited to welcome you as a candidate for our Expert
Answering network!
Being an Expert Answerer is a great privilege, and there is a large
degree of responsibility in working directly with our student users.
Our team is committed to providing the best quality solutions to our
students with your help as a subject matter expert.
This deck will give you instructions on how answering works on our
Q&A boards. Please contact your Territory Manager if you have any
questions.
-The Chegg Team
What is Chegg Expert Q&A?
Chegg Q&A is an online service for students coursework.
Students who need help on assignments post questions on the
Chegg Q&A board, where they can receive help 24/7.
Cheggs team of Expert Answerers (thats you!) provides
solutions with clear explanations and step-by-step processes.
Our in-house team of experts monitors the quality of Expert
Answers, ensuring that students receive the best answers
possible.
Reminders
You will be compensated for every question you submit a
legitimate answer for.
Our content team will be monitoring your answers to ensure
that they are accurate, correct, and well-explained- remember,
we are here to help students learn!
Questions can be skipped for: questions in the wrong subject,
more information needed to solve, abusive/spam, or do not
have subject knowledge to answer.
Remember- unnecessary skipping (e.g. skipping until you find easier,
shorter questions) is an abuse of your privileges! Our team is keeping a
close eye on this, so please be careful.
ANSWERING GUIDELINES
Guidelines
Read questions carefully to understand exactly what the asker
is looking for.
Be thorough and concise- make sure that you clearly explain
each step of the solution with a well-organized answer.
Highlight key points, important steps, and common points of
confusion wherever possible.
Use step delimiters and empty spaces whenever possible to
improve structure and readability of an answer.
If necessary, use diagrams, tables, charts, and graphs to
illustrate solutions.
Plagiarism- what is it?
Plagiarism is the act of copying someone elses work and representing it as
your own in any way
Chegg follows a zero tolerance policy against plagiarism

Tips to avoid plagiarism:

DO:
Write your content/answer in your own language
Explain your answers step by step
Support your answers with explanations and examples

DONT:
Dont use any search engine
Dont post links to external sources
Dont use any images, graphs, charts, diagrams that you have not made yourself
Dont make any attempt to pass any work as your own by altering slightly
Dont copy/paste, screenshot, or take photos of any work that is not your own
Chegg Study Honor Code
Chegg Expert Q&A helps students with their toughest questions
while maintaining the highest standards in academic work. In
doing so, Experts will not participate in academic honesty.
As Experts, you have great responsibility in working directly
with our students. Please adhere to our Honor Code and notify
your territory management team if you have any further
questions.
In some circumstances, students may break our Honor Code by
posting exam or quiz material. When this occurs, please do not
answer the question and proceed as follows:
Skip the question as Abusive/Spam- Other
Answering methods
Our Experts have different ways of posting their solutions.
Acceptable forms include:
Typed
Via word processor, MathType, spreadsheets, etc.
We recommend typing answers when possible to maximize clarity- tools like
MathType and our built in editor allow you to do this easily
Handwritten
ONLY if you have neat, legible form
Uploaded images must be clear, good quality, and rotated correctly
Sometimes, the quickest way to create a diagram or chart is to draw it by hand
If your handwriting is less than ideal or you cant upload good quality images
for any reason, dont worry- well just ask you to type all of your answers
Both- typing explanations and drawing diagrams
Typed Answers
Typed answers are always
neat and easy to read- great
for helping students
understand your work

With tools like MathType

and our built in Equation
Editor, its even easy to type
out different types of
symbols- like this example
with integrals, deltas, and
trigonometric functions
Handwritten
Hand-writing answers can be
faster than typing out
equations, but one of its
biggest perks is how easy it is
to draw/label graphs, like this
example here

Neat, legible handwriting is key

to submitting clear solutions
Handwritten
Explain solutions step-by-step
Students rely on Not helpful.
us to receive
accurate solutions
AND to
understand how
to arrive at the
solutions Helpful!
As an Expert, it is
absolutely crucial
that you explain
to students how
you have arrived
at your
conclusions
Step by Step
Prefaced properly
All variables stated, when
applicable
All equations clearly shown
Every single step clearly
separated
Calculations done
thoroughly
Final answer addressing the
question (always read the
question before you
answer!)
 Multiple Choice
Questions
Students often post multiple choice
questions, BUT these should not
receive a multiple choice answer

Since the purpose of Q&A is to help

students learn how to solve
problems, please show all work and
the steps it took to get to your final
answer
Multiple choice
Multiple choice questions
deserve full explanations, no
matter how short they are-
this example gives a perfect
amount of information about
CH3CH2SH and natural gas.
This is helpful!
Multi-part questions
Sometimes, askers post multiple questions at once. In these
situations, you can follow this minimum protocol:
Questions with >1 question: answer the first full question
*UNLESS a student asks for a specific answer.
For instance, they will ask you to answer #3 or answer the second
question. Please pay attention to their request and answer the
appropriate question.
Questions with >4 subparts: answer at least the first 4
subparts
e.g. Question 1a, 1b, 1c, 1d
*UNLESS the student asks for a specific answer
These are only minimum requirements- we always encourage
any efforts to go above and beyond!
Multiple Questions
ANSWERING DIRECTIONS
Q&A Answering Homepage
Navigate to http://www.chegg.com/my/expertqa
Make sure youre logged in with your Expert Answerer privileges
Click Start answering questions
The dashboard on the right will track your monthly statistics
Remember, our team will be keeping a close eye on skipped questions!
Our FAQ tab includes useful reminders you can browse through
Decision page
Review each question carefully. You have 10 minutes to decide
whether to answer or skip a question.
If you decide to Answer: an answer field will appear, and you will
have 120 minutes to complete a solution.
If you decide to Skip: a pop up will ask you why you have skipped the
question, and you can select your reason from the list.
Answering page
You have 120 minutes to submit an answer.
The countdown at the top of the page shows you how much
time you have left.
Once your answer is submitted, you will be shown the next
available question in your area of expertise
Tools- Equation Editor
For symbols, equations, and
formulas, the Equation
Editor is built in to the
Answer window.
To access this tool, click on
the fx button on the left of
the Bold button in the
toolbar.
Alternatively, you are
welcome to use MathType
(many Experts love this
tool) or similar third party
tools to generate images
that you can upload into
your solution.
Tools- Image Upload
Some solutions require tables, graphs,
or symbol-heavy equations that you
may want to upload as images.
Using the Image Uploader ( ) on the
far left of you Answer Window toolbar,
you can upload your images as .jpeg
Answering page- Skip
If you realize now that you are unable to answer the question, you
can still skip it:
A pop up will ask you why you are skipping the question now- select your
reason from the dropdown.
Remember- this list shows you all valid reasons for skipping a question! You
cannot skip a question because it is too long- you are allotted a maximum of
2 hours to answer.
Skip reason- Question is in a different subject
Sometimes, askers post their questions in the wrong subject.
You can re-categorize the question into the correct subject using the
provided drop down.
PLEASE be careful when moving questions to the proper subject. An
incorrect change will prevent the student from getting their answer.
We take these actions very seriously.
*Electrical Engineering experts: Communications is English Communications.
Skip reason- More information needed
You may need to skip a question because more information is
needed:
Variables are missing, background information is necessary,
charts/graphs are needed, symbols are not showing up properly, etc.
In these cases, please be as descriptive and clear as possible in
the Additional Information field- your comment will be emailed
to the asker, who can fill in the missing info.
Skip reason- Abusive/Spam
Askers rarely post inappropriate content on our site.
If it happens, this abuse usually involves spam/solicitation (such as
telling people to visit external sites or asking to be contacted via
email).
Though this does happen, it is not common. Unless a question is
actually abusive in the listed ways, please DO NOT label a question as
abusive.
Skip reason- Do not have the subject knowledge to answer
At times, you may not have the knowledge to answer a certain
question. If so, select this reason and move on to the next
question.
However, as an expert, we do expect that you have sufficient
knowledge of your subject.
Extremely high skip rates using this reason (compared to Expert
Answerer averages) will be closely monitored by our team.
Things to AVOID
Incomplete solutions
Guessing
If you are unsure, skip for Insufficient Knowledge
No explanation
Do not post an answer without explaining how to get it!
Submitting values, letters, True/False is NOT HELPFUL!
Slang, abbreviations, shortened words (e.g. u for you)
Plagiarism
Posting personal or company details
Personal email addresses, contact numbers, blog URLs, identity credentials,
confidential correspondences, etc.
Posting answers in invalid questions- skip those!
Skipping questions without a valid reason
This negatively impacts other Experts, and remember that our team will pay
close attention to this
Skipping to find easy or short questions is easily trackable- answer fairly!
Avoid: Answer Editing
Setting placeholders to edit your answers- dont do it!
What does this mean?
Writing a short answer or comment in order to save a question is not
allowed- regardless of whether or not you return to finish your answer.
Sometimes, you may want to save your place and come back later. This
cant happen!
Why is this so bad?
Students think the answer is spam! We will get abuse reports from them
about answers that they think are inappropriate.
Also, what are the chances that you will forget to answer properly later?
We can tell you that those chances are too high.
Bottom line: do not do it.
EXAMPLES OF EXCELLENCE
Great work by our Experts!
Accounting
Economics
Finance
Computer Science
Civil Engineering
Mechanical
Engineering
Mechanical
Engineering
Electrical Engineering
Statistics
and
Probability