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CRM - Oracle Deport Repair Setups and Process PDF
CRM - Oracle Deport Repair Setups and Process PDF
Course Objectives
A Brief of Oracle Depot Repair
Pre requisite setups for Inventory
Master Items Form to show Item Set Up for Depot Repair Process
Create a Service Request
RO Creation
Repair Type Setup
Order booking through Depot Repair Workbench
Receiving an item through Depot Repair Workbench
Creation of WIP JOB
Using the Evaluation TAB
Using the Execution TAB
Oracle Apps Base Tables
Depot Repair Public Packages
Oracle depot repair also covers other scenarios where the item needs to be replaced thus providing
holistic end to end solution for the automated depot repair process.
Depot repair is tightly integrated with other Oracle modules.
Master Items Form to show Item Set Up for Depot Repair Process
CRM Oracle Deport Repair Setups and Process Raju Chinthapatla
RO Creation
A Repair Order cannot be created without a Repair Type. When you create a Repair Order is created Oracle
Depot Repair, then as on the Repair Type, the application automatically defaults one or more RMA( Return
CRM Oracle Deport Repair Setups and Process Raju Chinthapatla
Material Authorization) and Sales Order lines in Logistics Tab with action types of Repair and Ship
respectively. These logistic lines can also be created manually.
In our example, we have used Repair type as Warranty - Repair and Return". For this repair
type we have service activity codes as Return for Repair and Ship Repaired Item
After clicking the process button the status would be changed to Booked.
CRM Oracle Deport Repair Setups and Process Raju Chinthapatla
After you click Recommend Services, you may get several service codes returned and automatically marked
as Applicable in the Service Codes region, depending on how you setup your recommendations.
Now technician repairs the item and complete the operation associated with WIP job by clicking on Complete
Button
CRM Oracle Deport Repair Setups and Process Raju Chinthapatla
Now complete the WIP Job by selecting Complete Job option and clicking on Go button. For this he needs to
enter Completion Sub-Inventory and Serial Number of item.